Shout out to Gustavo, man deserves to be recognized. I arrived on a Sunday night, tonight in fact. The drive thru was a tad bit busy. Unbeknownst to me it was cause seemingly it was only Gustavo working the window and grill at least that's what it seemed to me. With how busy it was he needs to be recognized because throughout the whole time I was there and once I arrived to the window not only was he calm, he was genuinely nice. He needs a raise, opportunity to grow or at minimum some sort of recognition. We're all too quick to hate and write negative reviews because we experience prolonged wait times, but in these times sometimes we need to be in other peoples' shoes. I'll be honest with a night of how the Jack In The Box drive thru seemed, I wouldn't have been able to do the job. It seemed nonstop. So Gustavo I applaud you brother! read more

I've had mocha iced coffee here multiple times, and sometimes it comes out as expected, but other times it tastes very bitter and has far less of the chocolate syrup than normal. We should not pay the same price each time for inconsistent quality! read more

I come here to this area quite often and needed a quick fix of calories and that brought me here. The curly fries were meh and the burger was flat and unappealing to look at and eat. Will be taking another break from JITB. read more

Horrendous wait times at lunch right now. The person taking orders says "2 minutes", when it's really closer to 6 or 7. Somebody must not have shown up to work... read more

Useless and rude people working there. Double check your bags they will forget something. Bunch of worthless sacks of crap working here, manager is terrible as well. Food stale as usual never tastes fresh. If you are craving very salty fries this is the place to go. read more

Genuinely just wanted to get food, and the drive-thru service was so impatient "HELLOOOO?". Please don't come here to get Jack in the Box. The past reviews are true...they DO forget things, and I'm concerned on what they're doing inside there while making the food. read more

Very upsetting I found a dead roach in my taco I couldn't belive it then I told them about it and they were very rude never coming to jack again . Disgusting read more

I'm sure (I hope) the food is adequate... but the driver thru is like molasses 20 minutes to move 8 car lengths to get my order! As Joe Biden would say, "Come on, man!" read more

Jack in the Box - Car line - Fast Food Near Me - San Jose, California

The guy on the night shift is really nice! Fast food, good service. They are really fast thank's jack read more

Jack in the Box - Fast Food Near Me - San Jose, California

Drive thru service was overall solid. The curly fries were hot and crispy and the ultimate cheeseburger tasted really fresh

The dude working the drive through tonight might have been the clearest example of a person on methamphetamine I've ever seen working. Fire him or MAKE HIM THE MANAGER. There is no in between. read more

Look at the attached photo. Look how small the box is. Less than 10 onion rings. The Onion rings are half the size that they used to be. Prices much higher. This is the last time I'm ever going to Jack-in-the-Box. The good news is I'll get in better shape, because the food is crap and it's too expensive and at least I'll never return. read more

Jack in the Box - Fast Food Near Me - San Jose, California

My husband and I went through the drive thru to a quick late night bite. The fries were very stale seemed like they were older fries they cooked before and just wanted to get rid of. Also ordered a large Root beer and Coke and got two mediums. When I asked for the large they said they ran out of cups but still charged me for a large. read more

The customer service at night was excellent, I stopped by around 3am and the guy was very friendly, fast, efficient and the food was really fresh, I will definitely return. read more

I pretty much hate all fast food, but for some reason I've always had a soft spot for Jack in the Box. The tacos are nostalgic for me, I used to love them in college. Now the only thing I'll eat from here are the fries. Jack is definitely far superior to McDonalds or Burger King. This location is solid, the drive through always moves fast and the employees are friendly. read more

Kevin is the best employe ever he does such a good job making us feel welcome he's always had the best costumer service and keeps us coming back! :) read more

Order is always wrong.. I will try somewhere else. Communication issue ? Been going there for years, it's close to where I live.. but the last last 4 times ...order incorrect and I do not like going back to pick up what was left off . read more

I now live in Tampa Bay Florida where they have no Jack in the Box. So when I recently visited my home town of San Jose I had to get me some Jack in the Box. I never realized how good it was until I couldn't get it anymore. I don't do fast food to often anymore, but when in town I'm sure to stop by a Jack in the Box and order my favorite meal. Please open stores in Tampa Bay. You'd make a killing out there. read more

I order a large shake. They make it and hand it to me. Then they tell me that the only straw they have is a coffee stir straw. I pay for a shake and then this. I threw it out read more

Jack in the Box - Nice shake straw - Fast Food Near Me - San Jose, California

wow this food was amazing mostly the guy who work in the morning at 4am he do at good costumer service he's name is kevin than you jack! read more

Jack in the Box - Fast Food Near Me - San Jose, California

They night crew just don't listen... one request no pickles. as i'm allergic she even repeated back to me no pickles. and the sandwich still had pickles. got me wasting money read more

Really like this one, great customer service, especially night shift, food is fresher than any other Jack in the box I have been to, much fresher than the San Mateo location I'm used to growing up with. Also someone here has great taste in music lol. read more

So I'm not a big fast foodie but I actually dig Jack in the box from time to time. This was my second visit to this restaurant. I just had spine surgery and I'm in a brace. I was waiting for the woman in front of me to complete her order with the man behind the counter. They were speaking Spanish but it was obvious that she was upset with the man. A homeless man came in and I left him go before me. I'm finally at the cashier and ready to order. Easy peazy,right? Nope. The cashier is a a short Hispanic male. I ordered a $7 meal and bc I use their app, they have app only offers. I showed him my app coupon and he was immediately resistant to give the Ofer to me. He kept asking for a coupon number but NONE of their app coupons have number! He refused to honor Jack in the Box's own coupon! He told me that I had to call to find out a code for him to use the coupon which is absolutely wrong. I am a disabled woman who walked all the way there in a neck brace just to eat! He wouldn't give me a manger, his name; or corporates info. I was looking for my cash and then debit and instead of being patient he actually told me to ask the customer before me for her money!! If i wasn't disabled and a week out of surgery I would have dug my heels in, but instead, when he walked away from the register, I walked out the door. A complaint is being filed with corporate, BBB, and bc he was treating a disabled person in such a demeaning way, I'm notifying the Dept of Disability. Let me be very clear- this gentleman barely spoke English. Regardless of what's going on news wise, I would expect this older man feels blessed to be able to live and work in the US. But to act obnoxious and unappreciative to your customers bc of your inexperience and your inability to do your job properly, this is disgusting! I hope that this man is able to keep his job after this and if he does, I hope they train him how to enter mobile app offers. read more

Only giving a 5 star due to presentation of the food I got from Drive-Thru lol Bacon Ultimate Cheeseburger it was very nicely stacked and presentable unlike others that are usually quickly made. So who ever made that thank you lmao read more

This location has the best curly fries, Jacks munchie meal at night after work is the best! I work down the street so its really the only option, it works well with my schedule and willow glens location is the best! read more

This place is insane, the staff is just talking to each other in the kitchen, I placed my order before couple of people. And everyone's order comes first before mine. Not to mention, I happen to want curly fry's, I don't mind paying extra. The employee gets upset because I requested to have curly fry's instead. This is ridiculous. read more

The tacos also are so good! They're so crispy and always taste fresh. I love how convenient the location is!

Fastest jack in the box I've been through speed is insane compared to the other jack in the boxes in the area Staff is great and the food was delicious fries where hot and the tacos where crunchy totally recommend it fast food yummy read more

I was in there today and the girl at the cpunter was so rude to me that I will never go there again. I am black and I have noticed that I am being treated this way in many businesses by Latino workers. I am nota thug, I am a local business owner and I was wearing my work uniform with the logo on it. I am always extremely polite and courteous because I understand that I represent my business and my values. to make matters worse they don't even have a complaint procedure on their website. read more

This is the best Jack in the Box in our area. Food is better, Staff is great. I have another Jack a block from me on Curtner. But I'll drive a extra mile and a half to this one on Willow. read more

Before calling it a night we got some fastfood togo. We haven't had Jack in the Box for year and it was soooo good. We guess everything taste great at a new city lol read more

The system is always down for 10minutes meaning you can't order food. No Apple Pay available even after the system is back up :(

Shout out to London great energy and thank you for the sauce enough taco sauce,ketchup, and ranch but not just that his energy was lit thank you sir read more

Walked in..... stood at counter for two minutes waiting for one of the four girls standing around giggling and talking with each other to take my order. One of them finally saw me standing there... they all got quiet then walked to the kitchen. Waited two more minutes then walked out hungry. Not going back. EVER!!!! read more

The worst, if it wasn't a long line I would've got back in line and asked for my money back I ordered two tacos and a jumbo Jack with cheese my tacos were damn near frozen and my jumbo Jack with cheese was so called the cheese wasn't even melted complete waste of money I wish I could get a damn refund read more

There are very few locations I will give a 1-star review to, and (I'm not a crazy foodie, and I take into consideration location as well as the craziness of other's lives when I give a review.) this, unfortunately, happens to be one of them. I stopped by the drive thru midday on 03/01/19. Ordered a breakfast combo, extra sandwich, and dessert, no egg on the breakfast sandwiches. I should add I'm only in Santa Clara for work 2hrs 2 days/week. Driving here was a calculated decision based on the reviews, and the amount of time it would take to drive up and back. Got my food, headed back, grabbed a sandwich, unwrapped it, and took a bite. It was cold, ice cold. The ham, bacon, and bread were cold, the cheese was unmelted. Given the lack of warm egg, I don't expect piping hot, already melted, but I do expect warm. I looked in my bag, around my car, only to find I've been given no receipt. I look up the business and call, the only thing I can do. "You can bring it back and we'll replace it!" The lady says, "I don't have any extra time to come back today" I reply I get silence in reply. Then "Well what do you want me to do?" I get it, people get busy and stressed in fast food, so I offer a response I've heard before, "Maybe you could put my name down for next time?" She agrees and puts down my name, asking for the next date I'll be in town. I get to work, try my hashbrown, which is somehow both burnt and cold. I check the cake, which has a black hair on it. I'm blonde. -2 stars for initial cold food and cranky management. But it gets better. I stop back by on my second return to town. I walk in (I served those people in drive thru, it slows everything down, so walk-ins are much preferred for handling issues). I explain that I called in, the issue, and that my name should be in back. A man comes up and asks for my receipt, I tell him that they never gave me one. I have a record of the charge on my bank app, a record of the call on my phone, but no receipt. He told me they would replace the sandwiches, but I would need to purchase the cake again. The man called back for 2 sandwiches to be made. Before I could reply with the hair on the cake, he took off. I explained the hair to the lady again, who said "uh huh" and did nothing. I worried about the hash brown as I watched and waited. Another customer walked in. I was standing in front of the register. The man respectfully waits behind me. Lady (who is staring past me now) calls loudly "Can I take your order" to the customer. She makes it clear she's speaking to him and takes his order, all while I stand in front of the register, flabbergasted at her complete ignoring of me. I had intended to order another drink (the only thing not broken about my order). She didn't even think to ask if I wanted to order anything else. The sandwiches came up and she placed the bag in front of me. Sure enough, no hash brown. I explained that the whole meal was cold, including the hash brown. She turned and had them put down hash browns. I check my sandwiches, just to make sure they're warm. One is. The other is lukewarm (the ham is cool, the bacon is warmish). I get a couple hash browns, but they refused to replace the cake or receipt. -2 more stars for poor management handling, not completely fixing the order, and cold food (again). They never checked for my name by the way. I rarely will *never* go somewhere again, but I will NEVER be here again. read more

Standard chain, but I was impressed by the service at this location. Eve award: best fast food chain, friendliest location/best service Cost to worth it ratio: 4 Highlights: - Service: the lady behind the counter (wish I had gotten her name) was super friendly, knowledgeable, and helpful. She happily explained the new items to me with commentary of what she thought of em: really good, fills you up, etc. Maybe my fast food service expectation is low, but she was fantastic. - Table delivery: if you eat inside, you get a number and are served to your table Carl's Jr. style - Food: my fast food place of choice. Initial Jack review talks about this: http://www.yelp.com/biz/jack-in-the-box-sunnyvale#hrid:ztubpHlCB9cBbFljeVJatw Midlights: :- Pita snacks: they were new and tried them this day. How can you not when you see that commercial a gazillion times? I liked the options of grilled chicken, fried chicken, steak, or fried fish. I got grilled chicken and it was ok--kind of reminded me of the Taco Bell Chalupa. I like the chicken fajita pita better--filled with more stuff and a thinner pita. Lowlights (my flip side to highlights): - Super small inside: one of the smallest I've seen and not so much area to sit. - Bit dangerous, as it's right by one of my new dance studios. I might end up here more often than I'd like. ;-) I'll be back for a snack if I'm in Willow Glen and have a Jack attack. read more

4:15 am: quick, cheerful & polite service (even when I changed my order twice) fries crispy on outside soft inside, just the right amount of salt Same with popcorn chicken Especially liked the service, especially considering it was like 4 in the morning I really appreciate the service, almost went back for more fries... read more

This location is a disgrace to all Jack in the box's. I live down the street from this place and they always get the order wrong, it's a miracle when they do get the order right. Sometimes I even think they do it on purpose. If you ask for no Mayo they glob it on as if you said please add extra. The chicken meals are always over fried and the fries are stale I even asked what time they make fresh fries so I can come at that time they said "they're always fresh" , today 7/30 was the last straw though I went and they said "we have no food only sodas" it's my fault for trying to give them the benefit of the doubt and keep coming here. This time I'm not coming back. The one on blossom hill road is amazing, and if I have to travel 18min just to get good service, so be it. read more

Only two people working between 10:45pm (when I arrived) and 11:15pm(when I left). Drive through line was full (3 cars waiting for food, 1 ordering food, and 3 cars waiting to order) so we went inside. We asked them if they were open inside and would take our order. They said "yes but to wait a minute." After 5 minutes they asked us to wait for one minute. Then after another 5 minutes they asked us to wait another minute. We finally left at 1115pm when we asked of they were going to take our order and they said "wait one minute." Manager staff your resturant...obviously going to be busy on a Saturday night. read more