I ordered my food through the app and drove 15 minutes to get my food just for them to say they have received it yet and proceeded to pull me up to the front of the store where I sat for 30+ minutes just for them to tell me they never received it. They didn't even tell me, I had to pull back into the drive through line and wait an additional 20+ minutes read more

the first time i had this place, the food was pretty good. very yummy. the second time i got it was at night, but it wasn't the best experience. me and my boyfriend ordered the complete opposite of what the person gave us. so we did not get at all what we ordered. only one dude was working. didn't get our order right and the service was bad. so i would suggest only going during the day. it was really yummy. read more

Waited over 10 minutes for my sandiwch just to be done .. I asked for a #11 without the ranch and sub with mustard and ketchup. Wanted no lettuce or tomatoes. I got a plain sandwich with ONLY mustard and ketchup . None of th items like my bacon and cheese . then once I proceeded to check my burger I asked for cheese and the crew in the back was making jokes about paying extra and that I didn't ask for it. Then I was handed a piece of cheese through the window and i was just in awe about how and establishment would run their business like this . What type of workers are back there doing such a horrible job. I've worked in the food business for awhile and never have I done or seen anything like this . Definitely unsatisfied . And when I tried to call the number it just stated it's busy. Never again. read more

Customer service was great young man with dread locks was quick and efficient definitely recommend

Why is drive through always a long wait? It make no sense how long you have to wait every time you go through the drive in this location like the gotta kill the animal & pull the vegetables from the farm. So unsatisfied. I pull up to the window after the vehicles in front of me sped off & asked what is the hold up and told the cashier I didn't want to pay if I had to wait additional 20 min & told me my food wasn't done or made bcuz they were short staff. This is all the time!!!!! Poor service & absolutely ridiculous! read more

This place is a true hit and miss. Some days the service and food is great. Other days- like today, they will claim they are not working (at 8am) and dismiss you from the drive through. read more

They slow af man I been waiting on my food 15+ minutes. The drive thru is empty too....

No A/C Bathroom Dirty. Sad State Of Affaires The Wonder They Are Closing Down, Came In From Alaska Really Wanting A Ultimate Cheeseburger And That's How My Dinning Inside Turned Out. read more

Absolutely terrible location. "Joe " after are going through the intercom walked all the way out to my window and waited for me to roll down my window to continue to argue with me. Rude disrespectful in front of my children and a simple drive-through experience turned into more drama than it's worth and they didn't even have what I was coming to order. This location is disgusting dirty disrespectful and not worth your gas or time do not go here! read more

ive been to this location several times and yet I've never been serve food for whatever reason the lobby is always closed their card readers are always down the computer system is always down, or short-staffed or for whatever reason they just cannot take an order! like I said in the beginning I've been here several times But will no longer be coming here, I've learned my lesson. PS... This is for either the business center or customer relations you have failed as trainers, customer service and mentors due to the attitude and lack of motivation your employee show on a daily basis. If I'm able to give a negative star this place would be -5... read more

Very disappointed with this spot, we keep going to this jacks and either the service sucks or they say they don't have the items I'm trying to buy and today we get a nasty bowl of rice read more

Jack in the Box - Yuck - Burgers Near Me - San Antonio, Texas

I have been 4 times in last 2 months and left with no food. Either they were out of the item or the fryer was broken. The last time I waited in drive thru for 20 minutes to be told they were closing to clean during the middle of the day. Worst location. I went to the one on I-35 at O'Conner. I only gave 1 star because it wouldn't let me post without it. read more

This location is closed. Went way before 5 and no cars in parking lot yet timers going off and all lights on. Skip this location.

One doesn't go to JITB for good food. One goes for unhealthy "junk" food. I would never leave a bad review or complain because expectations are low and these places are run by kids. I am making an exception here because I literally was unable to consume the food today. It tasted like the cooking oil has never been changed. Everything I ordered tasted foul. I could not bite through the chewy taco shell. I paid for the food, tasted it, through it away and called it a lesson learned. These people have just given up. I feel like they knew. The guy asked me how the food is. They never ask. I was on the first bite and said it's fine. Had he asked me 20 seconds later I would have answered differently. I don't complain to minimum wage kids as a policy. Really what good would it do. I will take the lesson and move on. read more

If I could give this place 0 stars I would. They don't even deserve one! Their prices are different as advertised and it took them to give me my food. No receipt was issued and drink lids not available. Worst Jack in the Box I've ever been to. DO NOT COME HERE!!! read more

Out of curly fries out of half of their fountain drinks. Ordering here is pure roulette. Best of luck.

Food was fair, meat had this old look to it but overall the meal was okay. Drive thru lady didn't give me my debit card back and they aren't answering their phone. read more

I'll try to order food inside the guy came to unlock the door and told me to order at the drive-through window I told him I walked here from across the street he said that's fine the drive-through window works wow!!! read more

Customer service was actually pretty descent today as opposed to times in the past but I ordered a chicken teriyaki bowl because it's usually my favorite and I get a runny rice like cream of wheat, I'm literally gagging read more

Jack in the Box - Supposed to be white rice but it's so runny like cream of wheat, gross - Burgers Near Me - San Antonio, Texas

I wouldn't be surprised if this location shuts down. Food is trash and the wait times for the drive through are ridiculous! Just waited 30 mins behind 2 other cars to order, there was 2 other cars behind me, line never moved!!! I was lucky enough to back out, went to the sonic across the street, ordered my food and got it in les than 8 mins, drove back by the jack in the box and same car was still waiting at the speaker to order food. Yup go to another Jack in the box. Cause this one, ain't it read more

This location is the worst in San Antonio! The level of professionalism is piss poor! I was charged twice on my debit card and when I returned to inform management I was told there was nothing they could do about it. This location is barely open and needs to close! read more

Check the order before sending it out, shit for brains idiots! Readdddddd, or learn how to read then continue your career at Jack in the box! read more

My Dad stopped in this morning to use the coupons we got in the mail. We each had a different sandwich, and they were all great. Thank you for being there for all of us. read more

i will never in my life go back to this place again !! just horrible !!!!! i ordered 4 items and it took them a hour to bring my damn food !! then when my food does arrive i dont have my shake and my "jumbo jack" was a small pattie thrown on a bun dry nothing on it ! im very disappointed then to top it off i called the plsce and the lady that answers was so rude and hung up in my face.. dont go to this jack in the box go to a different one ! all they do is disappoint !!! if i couldngive them a negative 0 i would ! read more

The food here was really good and it wasn't thrown together....it receives 4 stars. The reason I gave 1 star is because of the service and here's why. I go inside to the register to order. The nice kid ( very helpful and patient) said I have to order my food from the kiosk machine next to me. What???? A machine???? Wtf??? Since when?? Since when does Jack in the Box detach from customer service? I don't want to say hello to a box I want to say hello to a person that smiles back! It's a touch screen machine and you get to custom order what you want, similar to ordering online for subway. This by far is the most idiotic corporate dumbshit idea ever. Here's why: 1. What if the electric goes out while getting change back? 2. What if this machine decides to reboot during a rush? 3. It's busy and the person in front of you doesn't know how to operate the machine and starts over?? And while this is going on it's busy and you're hungry as hell?? 4. The nice employee came out to help everyone......so why not let him run the register and give customer service instead anyway.....right? Are you listening to the words coming outta my mouth Mr. Jack........or is it Mr. Jackass?? 5. Maybe the machine is there to prevent employee theft? 6. Maybe the government has cut back so much in education that they don't know how to learn to operate cash registers. I can go on all day about corporate stupidity......but I left enough here to make you laugh or make you call their home office.....oooooohh........that's a great idea! Kiosk= dumb dumb dumb! read more

Giving this place 4 stars for the late night service (24hr). Was able to get some pretty decent breakfast sandwiches (breakfast all day) at close to midnight. Not high cuisine, but filled the void after a long drive. read more

Normally when my husband requests fast food, JITB is the last on my list. But for some reason, I was in the mood for some jalapeno poppers and Jack was just down the street. I ran through the usual suspects and noticed BAJA TACO SALAD...It looked promising. Well let me tell you. The have really stepped up the ingredients. I'm talking restaurant quality. The steak on top was warm and tasty. Mixed greens were fresh and not the typical limp lettuce you get from Mickey-D's. The dressing was an avocado ranch twist that gave everything a nice kick to it. Topped with tortilla strips and salsa, taking things to a whole new level. I mean who knew fast food could taste so good? read more

Love the new ribeye burger! The place was clean and the staff was cordial. They were very busy and did get part of my order wrong but that was promptly and courteously fixed. read more

Always a long wait everytime in their drive thru, usually gets some part of the order wrong or is out of something. It looks like only 1 person is working in there right now. read more

I've been living near this jack in the box for over 5 years and there's ALWAYS a problem , weather it's the line moving slow or my order looks rushed out. Today all I got tacos, TACOS!!! My tacos were hard AND there was a big ass block of cheese inside....I can't deal. read more

Jack in the Box - Big block of cheese in my hard a** taco...two thumbs down. - Burgers Near Me - San Antonio, Texas

Usually stop here for the tacos! Either that or the jalapeño poppers or both lol. They do have one of those machines that has over 100 flavors so you can a cherry Vanilla Coke or a cherry Dr Pepper. Whatever drink you want they have. They are usually pretty quick in the drive thru. The kids that work here are usually pretty nice. They also have a 2.99 breakfast platter that my daughter absolutely loves! It's your normal jack in the box. read more

We sat in drive thru window for over 15 minutes with no communication at all yet the guy in front of us ordered his food. Then w e drive up to window after they gave food to guy in front of us and the testing bitch face woman lies nd states computers are down. As we drive off we hear guy behind us placing orser at drive thru. The night shift staff sucks there. During the day mever have issues but at nigjt they seen to just not want to work? I have 1 are cause wont let me give 0 stars. Wish they would hire people who want to and smile. read more

Really? It's 10:30 and you are out of bread? You serve sandwiches and burgers?!? Wtf and then you take forever for me to order something else too. Literally the worst jack in the crack ever!! Like fire everyone and close this place down!! read more

Don't go here at 2am. Just got out of work and wanted a burger. Got the sandwich with no burger meat. Just lettuce, tomato, jalapeños, and cheese. Thanks for not satisfying my craving! read more

Was driving through and got hungry so decided to stop here, bad choice, we came in wanting a deal they had advertised on window and couldn't honor because they told us manager wasn't there, then they hesitated in giving us buttermilk, I didn't see anyone use gloves and I saw them touching different places. . Bad place ! read more

I don't really go to Hack a lot but when I do I get the same meal. It consist of three items. 2 burgers and a large drink. I find it heavily odd when they told me all drinks aren't a dollar but at other jacks it is. And it took 20 minutes for my meal. Like seriously two people came after me and was served first(as a dine in, I was ordering to go). read more

Most of the time they are nice and get my order right... A few times they screw up my order and I have to go in and tell them. But they are always happy to correct my order AND throw in some tacos. Yahhhhh buddy. read more

Went into the drive thru at 9:40pm ordered 3 orders of tacos and large coke. Cashier gave me my coke (no receipt) then asked me to pull forward at the curb and they will bring it put to me. After waiting 15minutes and a car behind me couldn't go around me I pulled around the front went inside just to see three young male employees horse playing and using profanity. I asked where's my tacos the cashier that took my order said "Oops, I forgot". I then asked for a manager , the Manager Kayla came and I explained to her what happen but she looked as if I was bothering her so I asked for a refund and the name of the Store Managers name she said it was her I then asked for the Corporate number she just walked off and told the Assistant Manager yelling at her " You go and deal with this, I don't have time for this fucking shit right now I've been here since 6am and I'm tired". The Assistant Manager Stephanie was great she should be the Store Manager. Needless to say I will not return to this location that I've been going to for the past 3 1/2 years. Business Lost read more