4 stars because this location is VERY CLEAN and customer service is friendly and efficient. I was passing through Morgan Hill and I came across this spot. Basically I just needed to use the bathroom but then I felt guilty and I ordered something. Lots of parking available in the front, My food was freshly fried and I was in and out of there in no time. read more

The service must improve. My first time to use the JIB app. Placed an order for $20.10 before I left home with Apple Pay on a Chase VISA. Arrived at the location. I checked for an order number and I confirmed and got stuck with a second order for a duplicate order. Got to the pick up window in the drive thru and explained I might have 2 order but just want the 1 order. I was told no orders under my first name. I was questioned if my order was to be picked up at another location like Condit Rd or Monterey Rd in Gilroy. I showed the clerk Monterey in Morgan Hill. I was at the correct location. I was asked to leave the drive thru. I complied and parked in the parking lot and went inside. I showed my Apple Pay receipts and I was indeed billed for 2 orders in the amount of $20.10. Placed 15 minutes apart. I asked for my order or refund my VISA. The older clerk lady said they never got my order. She cannot refund my VISA. This same clerk asked me what I ordered and I told her. She was questioning why her register is saying $18.74 and I said it was $20.10. This is ridiculous and certainly a big waste of my time and hers. I told her I am leaving, never coming back and she can forget about my orders. All I wanted was to get a quick bite to eat with no problems. I am disappointed and sad. I am not running a scam. I don't know why things work this way at that establishment. Perhaps it would have been helpful if a supervisor or mngr was around. read more

I go here all the time . And always have a great experience ; unfortunately today the line was moving super slowly I ordered ahead online and my Boyfriend went to pick up the order , he waited at the speaker for 15 minutes and nobody spoke to him at all so he proceeded to say "hello" the lady on the speaker said "can you wait" he said "yeah sorry" they should've had the decency enough to say sorry for you're wait give us just a minute ; instead they were blatantly rude and ignoring him . He finally tells them we have an online order and received the order .. all of the food was COLD and soggy ... and when we opened his jr. Chicken sandwich it had molded BROWN stinky lettuce on it ... he didn't notice the other one did too and he ate it ... CHECK YOUR FOOD ALWAYS BUT ESPECIALLY HERE ... it's not gourmet food but there are laws and regulations on FOOD don't discard the food take a picture. read more

Jack in the Box - Burgers Near Me - Morgan Hill, California

I rarely leave reviews, but the night staff at this location have made it impossible to stay silent. The customer service is consistently rude, rushed, and unprofessional. Every time I go through the drive-thru at night, something is missing from my order--whether it's fries, sauces, or even main items. The employee working the night shift clearly doesn't care about customer satisfaction. They don't greet you, barely say a word, and act like they're being inconvenienced by doing their job. I've even had to circle back multiple times just to get the rest of what I paid for. Everytime I order a specific item he always says "we don't have that". He just seems lazy! It's frustrating to spend money only to get half your order and zero courtesy. Management seriously needs to address the night shift's lack of accountability. read more

Went to eat here tonite and was greeted and helped by a young man name neo best customer services ever very friendly polite and helpful we appreciate you neo! the girl with the two sons read more

Every time I go around 11:30 it takes them about 10-15 minutes to notice me standing in front of the register ready to order. Do not recommend coming to this location lady's are to busy talking in between themselves! read more

Despite paying for an ultimate cheeseburger, I received a different and substantially cheaper burger. Please don't let your customers pay more for less. read more

I stood there for almost 20 minutes waiting for a sandwich only for the manager to come and ask if i could wait in the front because i was slowing the timer, i never got my food or a refund read more

yall always fuckin up my order idk if everyone's digging in their ass when theyre putting my order together but ts is ridiculous idk how none of yall got fired yet read more

I live just around the corner and came here tonight for the first time. I ordered a fish sandwich with curly fries. The service was courteous and professional and my food came out fresh and piping hot. I have to say I was surprised by how delicious the fish sandwich was. I definitely come back again. read more

Went here yesterday evening 1-9-25. Haven't been to a Jack in the box since they stopped serving brewed iced tea but what the heck, wanted a burger. They were out of secret Sauce, I asked for no lettuce so I didn't get anything on my burger, not sure how that was so misunderstood, glad I sipped my coke when it was handed to me because it was warm, hardly any ice, parking lot was dirty and garbage cans were over flowing, parking lot was not lit very well and "shady characters" were loitering and yelling in back of parking lot. Waited forever for our order in the drive up line. This place needs a bit of organizing but back to my ban on Jack in the box because of the iced tea ..... who wants to drink syrup? Next thing you know they'll be serving instant coffee! The people weee there were working hard and going as fast as they could....seemed short staffed because two people were running all over them place! The food was hot so that was a good thing ! read more

If waiting around for 20 plus min for late night food is what you like go here. Fries were cold and not fresh. If we could've left we would have but we're stuck between two cars. The line was not long. Won't be back but who cares, I know they don't. I know it's hard to find reliable workers these days but if you can't meet expectations at the very lowest bar, PLEASE JACK IN THE BOX please just stop doing late night drive-through at this location. read more

The ladies tonight were so nice. The register system wasn't working well, but they were able to get app orders.

the people working at night are terrible and disrespectful i was in the drive thru line at 12am and the guy shuts off the menu light while we were waiting in line and doesn't bother to tell us anything then we pull up to see why they did that to us and the workers disappear and wont answer after knocking on the window plus it says till 2am!!!! they need to be checked so rude!!!!! we try to knock on the front door to the lobby and no one even bothers to answer. this is so disrespectful and uncalled for specially when there's not food around open this late. read more

Jack in the Box - The workers decided to ignore us and just disappear appear after we were waiting in line for over 30 minutes to order our food - Burgers Near Me - Morgan Hill, California

Just sat in a drive thru for 20 minutes to get my kids chicken tender kid meals. We asked for ranch as a dipping sauce. We drove home to find that not only did they give us some crap teriyaki sauce but they legit only have the kids ONE tiny tender and like 5 fries. I couldn't believe they really had the nerve to put one tiny chicken strip in there and call that a kids meal? And they did it for both meals. So obviously they just were to damn lazy to throw some more chicken tenders in the fryer. Then when you try to call them, they don't answer. After reading all the other reviews I see that this is a trend. Jack in the Box needs to do something about this because they are losing customers left and right due to crappy employees. read more

Jack in the Box - Kids chicken strip meal. One tender and like 4 fries? Are you kidding me? I waited 20 minutes in the drive thru for this????? WHAT A JOKE! - Burgers Near Me - Morgan Hill, California

One of the worst services we have in this area. McDonald's has a line of 7 cars and people continuously coming in and out. Jack in box had two cars ahead of us. They didn't have any idea what I was talking about for substituting Italian dressing over ranch for a salad. When I asked for a Number 7 meal 'plain' and when we got it, there was mayo and ketchup all over the place. I asked for one meal with curly and one with normal fries. Somehow everytime I ask this, the only option is for both of us to get curly fries. They should really try changing their oil because the fries taste like onion rings. Thank you for ruining lunch. Not worth 26$. read more

Went into this restaurant cause I had a horse trailer in the parking lot so was standing in there and was watching this guy just running the fryers taking orders working the register and did it all with precision speed he was working his tail off great job to you and your side kick who was the girl working the window great job read more

All i could say is Fuck this place . Was craving a crispy chicken and it came out hard as a rock . It looks like its been sitting there all day . I tried calling the store for a refund or new sandwhich and the phone number was disconnected. Don't ever come eat here again ! read more

How is it you're 24hrs but when it's late at night the night staff says "we're closed..." if the "restaurant" is 24hrs there should ALWAYS be someone able to serve food! I drive all the way from San Jose from work sometimes at 3in the morning and have to hear the "Lazy lie" of "We're closed for the next 30mins..." and every time it's 30MINS! Not 15 more mins, 18/20/5mins etc but 30!? So whenever someone comes thru the drive thru at these "closed hours" you restart your "closed clock" to 30mins? GET IT TOGETHER! read more

You people are absolutely beyond terrible. First of all, why put a phone number if you are not willing to answer the phone during operating hours? It's 11:51pm right now, and I was there 20 minutes ago. I placed an order for a number 10. I get my food and there's bacon on it, I do not eat pork. I didn't request any. I didn't realize until halfway into my sandwich. I have called and called, wondering if I can come back so you can correct my order. This the second time you guys have done this. I called three times, and on the third call, someone took the phone off the hook so it wouldn't go through. I will be coming to speak to a manager. Senseless workers. Shame on you. read more

This place is a Jack in the Box, what do you expect? Typical American fast food. The reason for the 1 star review if that the wife and I went there last Friday night for dinner and were completely ignored. There was no one at the counter and no one ahead of us in line. Nobody came up to help us. We saw the manager guy, (a black guy in a long sleeve blue shirt), working the fryer. I know he saw us but even he never bothered to say anything. No, "We'll be right with you" or anything. So we ended up just walking out and going to McDonald's. Thanks for the complete lack of service. read more

Covid-19 has made restaurant work difficult, i feel for you guys and I understand the frustration. However..... calling someone a bitch or an ass hole in any language even if your don't think the person can understand. IS NEVER Ok. There have been issues at the Jack in the Box for a while between the shake machine always being out Monday's and Sunday's to the ladie who cant understand you in the drive through and argues with you about your order, then asks you to back up so that her drive through times look better then the actually are. However This last experience was kinda the end for us, I called the corporate office because being called a bitch after being respectful, polite and patient because i asked the food i paid for is bullshit!!!! but I haven't heard back from anyone. so I guess all I can do is never go there again and write a bad review. read more

I wish there was a zero stars. I left for a late night snack and went here since McDonald's was closed. It said they close at 2AM on Sundays. I got in the drive thru at ~1:15AM so it wasn't even a last minute 2 mins before closing thing. I got up to the menu and the only thing the lady said was "we are closed" I said they closed at 2AM and it's 1AM you guys should be open. She just said they were closed again with no real explanation. Don't come here for any reason while it's late at night. They might not be open even though they said they were. TL;DR: Got there for a late night snack, they said they were closed even though it was ~an hour before it was actually supposed to. read more

Management has been made for of and the owners exploited possibly for years at this location. I consistently receive no service after I get off from work (I work swing shift) during the week, despite coming in an hour or more before their posted closing time. The lights will all be on, employees cars are parked there, still no service. I've tried calling multiple times but have yet for anyone to pick up the phone. Find some more responsible employees or amend your business hours to reflect this reality, please. Garbage. Don't even bother making the drive. read more

I would not trust the food at this location for freshness. My son ordered a Cheeseburger on 1/18/20 from this location and ended up in the ER on 1/19. After several tests and two days being admitted in the hospital, it was determined he had E-Coli food poisoning. Our family will never return to this food establishment after what we just experienced. read more

On Saturday March 27th, 2021 I went through the drive-up to pick up dinner on my way to work as a nurse at a local hospital. After I ordered I realized that I had left my wallet in my other purse so I did not have any money or credit cards with me. I told the woman at the window that I didn't have time to drive home before work and asked if could I pay tomorrow, I showed her my hospital badge. I realized that was a lot to ask of a restaurant but if I didn't get dinner I would have been hungry all night at work. She said "I recognize you from other times that you come here, just a minute". She returned and handed me the food that I ordered. I was very grateful and said that I would return tomorrow and pay for it. She said "that's ok, it's on us". I was so touched. read more

Interesting that almost every time we go to this place... the drive through closes while we are deciding to order! The owner can ligma boolz. F this joint. Hit up any other fast food chain. Mc'd d's never had these issues. Will recommend any other place. They spit in the food here read more

Karla was rude and didn't get my order right, then when I was trying to tell her what sauce I wanted for my tacos, she closed the window on me and started talking to her co-worker. Then when she opened the window to Gilbert me my food she still wouldn't listen to me when I was trying to tell her what sauce I wanted. She was then rude and disrespectful about me asking for two sauces instead of just the one. So unprofessional. read more

If I could give this place zero stars I would. This jack in the box always gives me problems. Today I went to order food and they drove through was closed. Don't say you are open 24/7 drive through and be closed. But only and she said only open for door dash and pick up. Is my money not as good as there's is. Last time I ordered through the app and chose pick up. No one was even there. This place is a headache. Never going back to this jack in the box again. read more

We went here Sunday night(8/1/19) around 1 am. The chicken tenders we received were burnt you can tell they were sitting and they redipped them to make them seem "fresh". The munchie meal box we got was cold. Every single item was cold. The fries. The burger. The 2 tacos. We tried calling to let them know. Called for 10 minutes straight no answer. We went back the lady seen us and as soon as we rolled down the window she Gave us attitude. Asked us why we were back. What happened. ? Umm our food was cold and burnt. She said no. It's not. I told her feel the food. Touch it. It's cold. She smiled and said no. Snatched the stuff back and Was telling the cook in Spanish that we are liers that how is the food cold when it's "fresh". And was laughing making jokes about it. Seriously?? I'm sorry but 1 that was beyond unprofessional. They knew that the food had been sitting out. They knew it was cold. We wouldn't have mind waiting 15 minutes to get fresh food. Yet the staff was so lazy they were handing out old food. Oh and to top it off they were spraying the floors with a water house. Dirty water was getting over EVERYTHING in that kitchen. The soda cups. The counters. The soda machine. Were they keep the food. They should and need to clean the store after hours. Because that was not sanitary. Disgusting. Never will we go back !! read more

I've been going to this Jack location since I was 16 (now 27) , food always warm , everyone always nice , my orders have always been great , been there drunk on the back of my sedan with dd of course and they don't treat us bad for being a bit loud sometimes, which I apologize for it , anyways, best jack in the Bay Area no cap read more

Tired of there attitude by far the worst location I've been to Then they say they can't perform 2 separate orders because of corona virus wich makes no sense at all they say there being times for orders wich makes no sense at all!!! Yall are slow af anyways what is jack himself go come to the store and let you have it if you don't meet a time to give me my order yall are ridiculous and next time I go my friend won't stop me from putting my hands on you so come with it h*e read more

honestly haven't had a bad experience with all my visits to this store... all my burgers come out fresh and tasty and my fries are always crisp .. maybe once or twice they've been alright. the staff are usually always friendly and quick. honest review from a local customer... i love the place :) read more

Their hours say 24 hours. Went by at 2 am and they were closed. Update your hours please. Really wanted curly fries lol

Doors were locked at 11:20 and sat in the drive through for 40 minutes and the lady said that two separate orders were too many. Sat behind another van and spent an entire hour of my time for no food. Disappointed. read more

Nancy is the worst thing you manager I have seen in years. Asked for extra cheese, like I do every visit. The cashier said hang on asked if and said NO , I go back are you out? No you can't just can't stop have it.. Wtf Who knows the way owner? I want a word . I have been training managers for years. This is sad. Truly sad. No wonder they they went down hill.. read more

I've been to this location several times && they have NEVER treated me like they did today. The guy at the river through window was a real jerk and when I canceled my order and said "Nevermind" he said "Okay perfect!" He was very rude. read more

I placed a delivery order through there website for my class. The restaurant is only 5 minutes from my work. I received a text it would be delivered in 2 minutes so I headed out to the parking lot. After waiting over a half hour in the parking lot the deliver through uber eats showed up way late. The drive called lost but spoke no English so it was impossible to communicate with them where they were. They handed off the food and left. The food was cold milkshakes all melted and the ice had even melted in the drinks and items were missing. I tried to call the number in the receipt 408-525-4970 but it would not go through. So I filed an online complaint through there corporate website asking for a refund they said they would contact me but 6 days later no response. So I had to call my credit card and file a dispute. Great customer service Jack in the box. I guess I'll just order from McDonald's next door to you for now on. read more

If I'm looking for fast food in Morgan Hill, this is the surefire spot to go. Tough for any fast food joint to get the 5 stars as it is fast food and all, but this is "as good as it gets" for fast food. Very efficient drive thru - I never wait long at all and never have been told to pull around. The food is consistent and never sloppily made. The Jack In The Box on Dunne and 101 fails in comparison to this one. read more

One star only because Yelp requires it. Jack should raise his hiring standards requiring employees to be able to count to 10, at a minimum, and successfully place all the shapes in a baby block sorter. This location cannot take or fill an order regardless of how many items you purchase. What you are guaranteed to get is an incompetent employee, poor service, stale food, food poisoning or all this frsomeone else's order....... Unless you go during the time the "24 HOUR" location is "CLOSED"! Update: Gave Jack a chance to redeem himself. This time, instead of driving away wondering what's missing, I sat there and took each item out of the bag. I was missing a 7pc poppers so I put the truck in park, turned on the radio, reclined the seat and started eating. They were about 8 cars deep before I was questioned and got the rest of my order. I took my time putting everything up and getting out of my relaxed mood but it felt great to impact them the way they impact their customers. I recommend you do the same. I'm done with Mr. Jack. read more