We stopped at this Jack in the Box for lunch on our way to the Bay Area. We were waiting at the counter to order, but no one was paying attention to us. A staff member told us to use the kiosk, so we started ordering there. About a minute later, a woman suddenly started serving another customer at the counter. It didn't feel very professional. We ordered several items. My wife noticed that our soda cup was missing, and one box of mini tacos was also missing. I had to ask for both. The first experience was not good, and we're definitely not coming back. read more

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We stopped at this location after a long drive. Wanted to grab a quick bite and use the restroom . The service was horrible. They guy and girl working in the counter seemed really annoyed to attend their customers. The restrooms were blocked off and out of service. Won't ever stop here again. read more

Jack in the Box - Fast Food Near Me - Lebec, California

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I have no complaints. Place was clean and food was great despite all the bad reviews. read more

Jack in the Box - Fast Food Near Me - Lebec, California

My bathroom was not blocked with trash cans or trolls requiring I answer riddles three, nor was it a pubic hair and skidmark sandwich. In fact, I didn't need a code or key. The servers were not villains from "Matilda". The floor was not a glue trap. The lobby wasn't a sweat lodge. The weird double entrance, the kind they have at animal farms to keep the goats from running out, likely kept out the swarms of flies people go on about. So, I am confused about the bad reviews. In fact, this Jack in the Box is basically an oasis to anyone driving north on the Grapevine, freeway close, with lots of parking, open late. A star off, though, for having airport prices. (Example: a large soft drink is 2.69-2.99 elsewhere, here $3.99), though this is to be expected in tourist-heavy areas. They also might not have the same deals, if you're looking to get the Super Stoner Late Night Jack Box Meal-o-rama. read more

Denied restroom even when I offered to buy something , employee blocked it completely off with chairs and furniture

We drive past here all the time when headed to Disneyland and headed back home. Today was our first time stopping here, and they had $5 meal deal, which includes: breakfast jack, 3 French toast sticks, and a hashbrown. Winning!! When I walked in, it wasn't too busy, but the place was clean. The lady who helped me was super nice, and we talked about the snow and if it was snowing here already. Thankfully, not but it would be a cool sight to see. We had the $5 special. The food was hot and fresh. Service was amazing. I can't wait to stop by here again soon. read more

First exit after the downhill grade, easy off easy on to 5N, not crowded because most wait until the next exit, clean tables, clean and inside restrooms without a key or code. Food was hot and fresh to order. Best bet in the area. read more

We pulled in off the grapevine for lunch. As we were getting out of the car I checked in on Yelp and saw the 1-star rating, but figured it was a few spoiled people who don't frequent fast food joints bringing down the rating. Nope. The reviews, which I read AFTER we left, are 100% accurate! I can handle gross bathrooms. Pee, wash your hands, and leave. The end. So honestly I didn't notice that the bathrooms were much worse than your average dirty truck stop/gas station bathroom. But I watched several people enter the restroom just to turn around again and announce they were holding it until the next stop. The line for food was very long and took a long time. The cashier didn't seem to know what was going on, so we simplified our order just to make it easier on them. It was still incorrect, as one of the sandwiches was completely the wrong one. They ordered a remake- and then proceeded to remake the same wrong sandwich. The third attempt was the correct sandwich, but didn't seem thoroughly cooked. The food didn't taste good (I usually like Jack in the Box food). People who had already paid for their orders were giving up and leaving after not getting their food. The Coke machine was out of Coke. The dining room was dirty. The trash can was overflowing. Even the bin with the ketchup packets was nasty- there was sticky yellow crap all over the packets. The tables were all dirty and the floor looked like it hadn't been swept in two weeks. Next time, we'll just keep driving. read more

RUN!! This is the most disgusting restaurant I've been to in a long time!! If you're hungry--KEEP GOING!! The restaurant is FILTHY! It's swarming with flies!!! The prices are DOUBLE normal Jack in the Box prices!! If you need to go to the bathroom--GO TO THE GAS STATION NEXT STORE!! The bathrooms at this restaurant should be studied by the CDC!! This place should be shut down by the health department and Jack in the Box corporate should revoke the franchise license from this owner. read more

Manager bad costumer service while driving back from San Francisco with my kids and a friend, we stopped by a Jack in the Box to rest and order food. The first thing we did was interact with an employee named Julio, who they said was the manager. He treated us very rudely. I asked for hot water after my kids and my friend had ordered food. Julio told me he wouldn't charge me for the water but would charge me for the cup. ( I holding my stomach because I had an upset stomach.) However, he still wasn't nice. He even forgot to place my friend's order. I went to the front cashier and told Julio, "You know what, you're so rude and you don't even smile." He replied, "You're not paying attention?" I told him, "I asked you for water, but you refused to give it to me, not even considering that I am with kids. You are so disrespectful and rude in front of the kids and a woman." One of the employees, Jacqueline, along with another lady, went above and beyond by offering me water when I got a panic attack and started shaking inside the Jack in the Box. I told them my blood pressure went up, but the manager was so disrespectful to me and the kids. I shared with them that before I owned a business, I worked at Popeyes and treated people kindly, unlike their manager, who was so rude and not even apologetic. He even sarcastically said, "Oh, good luck with your driver." Please, management, pay attention to this location and the behavior of the staff, especially the manager. read more

We stopped here because it's off the 5. Nice restroom. No code needed. Long line. No ice in drink machine.

Providing one of the basic needs plus shelter from the storm. Inside you'd never notice but to enter or exit you would have to exert your muscles to pry open the door. It was a mere feat of man or woman against mother nature. Thankyou for being open in this location as we were driving to get to our next destination. read more

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I don't know how it's legal to serve food and not have a bathroom available for customer use, but they had the restrooms completely blocked at this location with trash cans preventing anyone from entering the restrooms. It's clearly a stop where travelers are looking for a rest stop while they grab something to eat, so I'm not sure how they intend to keep this location open when they lack such basic services, perhaps because they don't pay their workers enough to keep a full staff. Would avoid and go to the next stop on the freeway. Corporations should not be able to get away with violating these kinds of basic provisions. read more

The temperature outside of this restaurant was 90 but inside the restaurant it was at least 100°. We told the cashier but he just said "yeah I don't think that air-conditioning working." we were attacked by tiny flies as we entered the restaurant once inside there was just as many flies inside is outside. Food with typical mediocre Jack-in-the-Box I had a teriyaki bowl and my sister had the new Smashburger, which was not a Smashburger more like a jumbo jet to look like a Smashburger. We threaten to call the health board on account that the workers look like they're about to pass out from the heat. One of the workers told me not to worry they're drinking plenty of water? read more

It's over $3.50 for adding 1 hash brown. SERIOUSLY!!!!!! It's potato it's cheap as hell to buy. The response the owner gave me was to go to jack-in-the-box.com which I do do. However, they never call you back even when you say you want them to. I have never received a call back and all the years I've done this from Jack-in-the-Box. It just goes to show you the owner does not care . If you're the owner, how do you not want to interact on your own? I read other reviews and you comment back the same way. No level of care that is real. Just bureaucracy set up. read more

Easy to stop off freeway. Lots of parking to take dogs out and stretch legs. Quick and easy food pick up in drive thru. Easy to use restrooms inside. Nice guy helped me at the window. Thank you guys! read more

Jack in the Box - Fast Food Near Me - Lebec, California

I think whenever someone rates a fast food place like McDonald's, or in this case Jack n the box, it can't be realistically compared with The Habit or a gourmet burger place. Price: $8 for a combo. Industry prices. Quality: standard for jack n the box. The burger was not smashed or lop-sided. Ambiance/atmosphere: double doors to block out the wide. That's a plus. The layout of the interior is beautiful with circle tables, high for standing or stool, small square tables, counters. Etc. The area of the drink lids was dirty so no five stars. Honestly I expect some trash on the tables left by customers in a fast moving fast food place. It's only a matter of how long it stays there, for me. The beverage area, though, is a common area. My original stop here was to use the rest room. Air dryers (no paper towels). Minor tagging. Service: its fast food. My order was fast. My cashier was Shayla. She was a trainee. She was fast and polite, got my order right and asked all the necessary questions (small, medium, or large/regular or curly fries). Staff: professionals. I guess a couple of big differences between my experience here and others was that there was no long line or crowded. The other was that without the crowd there was no major trash problem. Maybe I got lucky and my experience was the exception but it was still a good experience for jack in the Box. read more

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Stopped by on my way to my parents house and it was great! The employees were quick, and kind, and the food was served quickly. The inside wasn't the cleanest, but what can you expect, it is fast food. The bathrooms were easily accessible and very clean. I would definitely recommend if you're needing a stop on your way somewhere!! read more

Not only did it take 20 minutes to get 3 tacos, a burrito and a coke, the receipt came to 26.00! What the heck! Noticed having driven by last week, they are closed. read more

Stopped here while passing through. Fast, friendly service and food was complete as ordered and fresh.

It's 1130 on Martin Luther King Day I came into this Jack-in-the-Box. There are three bathroom stalls in the women's bathroom and two of them have absolutely no toilet paper at 11:30 AM. It's a good thing that I noticed it in both stalls. read more

I came here with my family (5 people) to grab a quick lunch on the way home from our visit with family. The kind man who took our order was a little difficult to understand, yet was patient and gracious with us whenever we asked him to repeat himself. Despite the amount of people in the store, Our somewhat large order came out within a few minutes, very fast!! In addition, the music choice was great and enjoyable. read more

DONT STOP HERE!! A last second decision to grab a bite before heading over the grapevine was definitely the wrong one! It was 9am and This place is disgustingly dirty, sticky floors, flies all over inside and outside. That time of morning you'd think at least the floors would be clean. The men's bathroom was blocked off "for maintenance" and the women's bathroom was gross. While our order was taken swiftly and our food ready just as swift the quality was lacking, not that my expectations at a JITB are always low this hit an all time low. Both my hubby and I are not even 1/4 of our sandwiches and he just tossed his tacos after 1 bite. They tasted chemically and old. Took a chance and now we know better. read more

Asked for a special made grilled chicken sandwich and they came through !. The communication between employees is excellent!. They made the food very quickly as well. The staff does their best to keep the restaurant clean, despite being short staffed, there are messy people who seem to have trouble placing their trash in the trash bins ‍‍ Other than that, they are fantastic!. PS Get here prior or after peak hour or you may be waiting for your food a bit longer. read more

WARNING! A 100% waste of time pit stop. It took a 30 min wait in line, where the line only move after people ahead left with frustration and anger. The employees give zero communication and only after asking do they tell you that they are too busy to take your order. They should at least have a sign posted or periodically address those waiting and new arriving customers. They cater to the drive through window. You walk inside and stand and wait only to find out that the employees REFUSE to take customer orders, WTF! The BBB should shit this place down and Jack in the Box should be ashamed! HORRIBLE experience. This is a sub-one star place. The manager should be fired. If this is a franchise, the owner should have the license revoked. DO NOT ENTER... or you will leave hungry with regret for coming in. This place is literally a place of sh!t and only good to use their bathroom and move on... read more

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Don't stop! Keep driving. This place both inside and out was dirty. Noticed cars in the parking lot but when inside and realized they belonged to the employees. We were the only ones inside. As we walked in one of the young employees was drinking a soda while sitting on the counter next to the cashier. He was complaining how hot it was and that the "...AC guy needs to come fix it. It's too damn hot in here." Then you hear chatter from the crew complaining too. While we received our food quickly as we were eating, I jumped because of a yell or I guess it was a "laugh" that came from behind the counter. Wow really??? The manager has no control of those employees. They were out of napkins, regular Coke, paper towels really???? And they want $15.00 per hour? read more

Jack in the Box - Parking lot dirty - Fast Food Near Me - Lebec, California

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Dirty restrooms, poor customer service and extremely slow. Food was ok. My problem was that they forgot to charge me for something, I paid got my food and walked out. The cashier followed me into the parking lot to tell me that they forgot to charge me and I had to come back in and pay for it. I hadn't even noticed that I didn't pay for it. Why should I have to waste my time to fix your mistakes? read more

I was so busy checking my burger because it was such a difficult concept to understand that I wanted a cheese burger with ketchup and onions only. I didn't notice I didn't get my drink or napkins! My burger was messed up because I had ONE tiny slice of onion on my burger. I had to go back and stand next to all the cars and wait for a new burger. Such a waste of time! And now I'm on the road missing a drink and no napkins for the three people in the car. Ridiculous. We went there instead of inn and out thinking it would be faster, jokes on us! read more

Jack in the Box - One tiny slice of onion. - Fast Food Near Me - Lebec, California

I think this is a typical Jack in the Box. We found the place clean and convenient. However, it is a little tricky getting in when coming down the I5 Grapevine hill. The tricky part is trying to get your vehicle in the far right lane between all the trucks coming down in time to make the exit. There wasn't a lot of staff and probably needed another body or two to help the customers. I had to wait a little bit before my order could be taken while the cashier finished up the orders for a couple customers ahead of me. He was a little difficult to understand because he was in such a routine. I ordered the cheeseburger to go and wasn't too pleased. The meat is tiny, tiny and not what I expected but what can I say. It's a Jack in the Box. read more

Do not come here! Flies everywhere and the regular shake we ordered was small and not a regular. As long as I have been coming to jack in the box, it's always been bigger. Like they ran out of ice, I'm sure they ran out of ice cream and tried to play it off. We waited while swatting flies. First time stopping here and will be the last. read more

I get it it's fast food but damn literally no customer service. Spent 50$ and order was messed up. When I told the big lady she looked at me like I was in the wrong and didn't even want to fix anything. I literally just said F it and left. They make you sit and wait at a cone when you go through the drive through so their times are good. I'm not one for really leaving reviews but the big girl deserves to see this. If you're miserable.... Just quit lol . I'll just stop here to take a piss going forward. read more

Horrible. Filthy bathroom. The staff is short tempered and have a bad attitude. Drive on to the area by the outlet mall for better options.

Horrible. Dirty bathrooms. Cash Only; no signs. Waste of time. Do better Jack In The Box.

Gotta hand it to the team, in the middle of chaos with the I-5 being closed and all cars stopping here to grab food they were able to get all our food out very quickly. Staff was very polite and no mistakes were made on our order. I believe Daphne was acting manager and I gotta say she handled the chaos very well. Someone give this girl a raise! The only bad thing was the soda machine being out of most drinks but as a former food service employee I know those are a pain in the ass to restock and they did the right thing filling drinks through the drive thru soda machine. read more

Wow. We're doing awesome on this road trip. This place is hilarious! Long line of people waiting to place their order. Manager in the back walking back and forth with a wad of cash in his hand. Cashier just looking around telling people to hold on. Zombie girl refilling napkins totally expressionless and bumping shoulders with customers. How does this place operate? Ah yes, it's your only fast food option on this exit. They do have some upbeat club music bumping in their background. Other than that, Move on folks. Nothing to see here. ...about the food. Just as stellar as their customer service. Cardboard buns, flat juicyless meat, dry fries. They do have one of those soda machines that have a million flavors. If it weren't for screaming kids though, we'd have opted for starvation. read more

pretty standard jack in the box located along the I-5 stretch at the popular grapevine rest stop. despite the fact that we were traveling during the holidays, and made this stop during dinnertime, it wasn't busy at all, much to our surprise. i ordered the chicken fajita sandwich (sans combo) and hubby ordered a spicy chicken sandwich combo (comes with drink and curly fries). total bill? a little over $12...pretty good for dinner for 2! i think she forgot that i only wanted the sandwich and added curly fries to my plate without any extra charge. my husband happily gobbled up these extra fries! my fajita sandwich was what i'd expected since i typically order this sandwich when i dine at jack in the box. service could have been a bit more attentive, and i wish the staff member did not have to "loudly" move another chair to our table as we were eating. although we sat at a table for 4, there were only 2 of us and it wasn't necessary to add another chair at that very moment, she could have waited until we left before adding it as i found it to be disruptive to our short 20 minute stay for dinner. parking was a cinch since it was not busy when we arrived...good thing b/c it was freezing cold when we arrived! read more

Jack in the Box - Chicken fajita pita with curly fries - Fast Food Near Me - Lebec, California

I don't go into a Jacks hoping for anything fancy but this one really is just a stop for a bathroom break. I ordered carne asada fries which were nothing great although the vanilla shakes were. The best part was the air conditioning and watching the trucks drive down the grapevine. An interesting view. This area also has a Valero gas station, a Denny's and a motel nearby. read more

The restroom was disgusting. There were matted hair in the sink, the trash cans were overflowing, and the stalls were filthy. The line was long and after 20 mins of waiting for my order, I finally had to ask them why it was taking so long for 2 tacos. The lady checked for my order, said, "omg" and bagged it immediately. She then offered a complimentary drink or dessert to make up for it. That appeased me. Still wouldn't recommend the place tho. read more

We stopped at this randomly selected Jack In the Box to take a break when driving on the 5. It seems every other driver had also selected the same location as we found it to be completely packed at 9 am with a long serpentine queue at the counter. We debated if we should move on to some other restaurant but all of us were too lazy to drive again so we decided to stick it out here. After almost 10 minutes of waiting we reached the counter and it became evident why the line was moving so slow, the cashier did not know how to use the POS and he had to get someone else to help him with every entry. After a lot of struggle we managed to get our orders in. I got a small Sriracha Burger combo ($5.99) which comes with fries and a drink took my token with the allocated number and then waited for the food to be delivered to our table. After about 15 minutes some people in our party got their food but others like me had to keep waiting. At the 30 minute mark I and the other unlucky ones who had still not got their food walked over to the counter to enquire. Here's where things do downhill. We were rudely asked for our tokens and receipts by the obnoxious female behind the counter. She proceeded to check something and then shouted at us for not being visible in the restaurant when the food was being delivered. Next she proceeded to pick up food baskets that were sitting on the shelf and throw them on the counter for us to pick up. At any other place they would have been apologetic, willing to remake the food or comp something for delays but here we were shouted at for not being visible in the restaurant. Pathetic. I'll let you imagine how a burger and fries that have been sitting for 30 minutes would taste. In case you need help, they were a cold soggy mess fit for the trash can which is where a majority of them ended up. I can understand untrained staff, long delays, badly prepared food but to have food thrown in front on me after being shouted at is just unacceptable. Find another place would be my advise to anyone who plans to visit or stop here. read more

Jack in the Box - Small sriracha combo ($5.99) - cold soggy mess that was served after sitting on the counter for 30 minutes. Terrible. - Fast Food Near Me - Lebec, California

Absolutely the WORST service at any fast food establishment I've ever been to. Terrible service, dirty dining area, even dirtier bathrooms. Over the 25 minutes we were there (we ordered to go), two things happened that infuriated me. One employee had a customer waiting for his to-go order for 15 mins before realizing she had called out the wrong number and had handed his order to someone else. Her response to his complaint was (with the worst attitude ever) "no, we already called that order out", as if he was trying to trick them into a double meal. There was a 5-minute back and forth, with the employee refusing to admit that she made a mistake --- as if all 4 of us different parties present incorrectly heard the order and were out to trick her. The other is an issue of safety - and how the employees responded to customer complaints about the lack of lighting in the parking lot. It was about 10pm, pitch black outside, and all exterior lights on the lot had randomly turned off. Keep in mind this location is in the middle of nowhere with only a dim Valero next door. Several customers voiced their concerns to employees - letting them know it is impossible to see outside and was very dangerous for any pedestrians in the parking lot. That same employee rudely shouted out "WHO CARES??" A second employee just laughed and walked away. A third employee responded in an its-not-my-problem attitude saying "there's nothing I can do about it". These employees have NO idea what they are doing or how to interact with customers. The restaurant and their attitudes were a filthy mess. 0 stars if I could. read more