Best burger I've had in years and the most crispy, tasty fries I've ever had. Thanks to the night chef at 5 p.m., and the spectacular supervisor Kelly! read more

Stop today on my way from Portland to see. We ordered lunch and was shocked at the pricing here. I got one of the monster taco boxes and my wife bought a sourdough jack. We were shocked to find out that the sourdough check was $10 just for the sandwich . That should be the price of an entire meal. Good thing I don't live in town because I won't be back. This is not a five star restaurant to be charging those prices. read more

Only car in the drive through when I arrived and it still took 20 minutes to get my order for just me. Expected hot and fresh fries with that wait, which I received. Burger was fine. Had to ask for a receipt. read more

Not specific to the location but just $2.59 for the tiniest amount of fries is crazy. Do better Jack in the Box, potatoes cost nothing. read more

Jack in the Box - Curly fries $2.59 - Fast Food Near Me - Lacey, Washington

So I went there today Halloween night around 11 o'clock, I asked at the drive through "can I order something?" The server replied "WHAT DO YOU WANT?" I was like damn! I ordered a drink and then I asked the guy at the window" Are you ok bro?" No answer... read more

I came 20 min before close and they had all day breakfast. I came 20 min before close and they had all day breakfast. read more

This is a tricky one. I hadn't had Jack in the Box in probably 20 years. I don't remember having an opinion one way or the other about it. But it is currently the closest fast food spot to our house, so I decided to drive through the other day and see if it was worth the stop if we were in need of a little QSR noms without driving too far. It was...a mixed bag. I got a Double Jack combo add bacon with regular fries and Dr. Pepper. The Dr.Pepper was perfectly iced (I'm trying to work with you, Jack). The fries were, and I know what's at stake here, officially the worst fries in fast food. They were stiff and unpleasant and if they were McDonald's fries I'd say maybe they were overcooked, but I think they're just inferior fries. The burger was more complicated. The bun was fluffy and soft. The bacon, lettuce, and pickles were all crisp. The tomato was one of the only red, ripe tomatoes I've had at fast food since forever. The sauces were in the exact right amounts and the American cheese was melted perfectly. That brings me to the actual burger patty. When I was a kid, I had this fake rubber pizza slice that went with a Ninja Turtle costume. I would chew on that fake pizza slice making believe I was eating real pizza. The burger patty from JitB tasted as much like a real burger patty as that rubber pizza slice tasted like real pizza. In fact, it's not even fair to insult non-beef burgers, because Beyond and Impossible burgers taste more like beef burgers than this supposed beef patty. It brought down what were essentially perfect accoutrements with its rubbery blandness. It is literally the most important part of a burger and it had all the flavor and textural appeal of a Nerf product. Seriously, this burger looked as close to the picture on the menu as any burger I've ever had and tasted like the picture, too. Not tasted like the picture looked, but tasted like the picture would have tasted if I'd eaten it. The line was short and fast, the staff was friendly, and the food was packaged well. So kudos to everyone at this location unless someone there was the reason I had to put this abomination in my mouth. read more

Jack in the Box - Double Jack, meaning I had to suffer through two of the worst beef patties I've ever had. Accoutrements were perfect, though. - Fast Food Near Me - Lacey, Washington

Waited for ever for 1 jr bacon, nobody else in line or inside. it tasted so bad I spit it out. Yikes. No bacon on it either. didn't matter though cuz I didn't eat it. Yall gotta get better. Surprised ita still open. read more

Amazon employees! super fast, while having a long line + great food as well, will say its spendy but worth every dollar!!

Now charging for curly fries, not posted anywhere. 3.49 for a small pop when you guys could have said "hey we have this value pop for $1.50 cheaper!" When I said something. I just got a blank stare and told the prices are set by corporate. Bad customer service. Hated JITB to begin with. Said I would try one last time and yep. Never again. You lost the WHOLE families business folks. read more

Jack in the Box - Now charging for curly fries, not posted anywhere. And pop prices GOUGING! BT JITB - Fast Food Near Me - Lacey, Washington

The guy at the front window handing out food and also I believe taking orders through drive through was awesome. My sandwich was also amazing! Couldn't ask for a better fresh crispy sandwich through a drive through. Whoever was working the store today deserves some type of boost, you don't get that good of fast food too often anymore. read more

On Oct 4th, 2024 at 5:00, I ordered and payed for food online from the 4040 Martin way add. When I got there to pick it up, I was told that they did not have enough employees to stay open for service and they were closed. The manager suggested that I call Corporate to get a credit or refund. I don't know who the owner is for this particular location but, it is obvious that they don't have a clue of the situation. read more

I ordered 10 nuggets and only got 8 ahhhhhhhhhhhhhhhhhhhhh. Not happy do better. Also the cashier was not very nice

Really great staff, incredibly kind. Went out of their way to help me out, greatly appreciated!

Food is for the hungry great food in a quantity amount ... prices depending on the burger can get expensive! Costumer service is a hit and miss really the quote is "costumer always right" but everyone's human so everyone has a bad day!?.. tables and floors are usually clean bathrooms too; !! Would go back again. read more

Jack in the Box - Medium curly fry, home style chicken sandwich; medium sweet ice tea. - Fast Food Near Me - Lacey, Washington

I honestly didn't even want to give a 1 star. Terrible service. I had watched the jack in the box workers (young girl, middle nose piercing & another middle aged guy) drop my French fries and put it back into my bag. When she had walked up to the window I had asked her if what I was seeing was right, she slammed the drive thru window and told me to move on with my night. She was rude and even worse they are unsanitary, the type of workers to spit in your food and think it's funny. I highly do not recommend this jack in the box unless you want to get sick or food poisoning. read more

I can't believe that this location is charging for sauces when the food is so ridiculously overpriced in the first place. The guy at the window tried to tell me they've always charged for sauces...nope! Never going to this location again. read more

Soooo....it's fast food; I obviously don't have high expectations, but I expect a bit better than this establishment fished out. The crappy service started at the window where air had to repeat my order along with the options within each order several times. The person was obviously having a hard time either recording the order, or hearing, or paying attention, or all of the above. When I got to the window I noticed the person at the counter register had super long hair, pulled back, buuut not in a bun or braid- just free flowing, waiting to drop strands on an unsuspecting order of fries. Then the person handling drive-through orders had super long hair, but it was at least braided...HOWEVER as she whipped around from register to drink machine, the tip of her braid kept dipping into the ice bin she was filling cups with To top it all off, when I got home, my 7 piece jalapeño poppers were more like a 6 piece. Check out my picture, it was sad read more

Jack in the Box - Is this supposed to be my 7th jalapeño popper? A fried piece of skin? - Fast Food Near Me - Lacey, Washington

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Morgan helped us out at the window and was super rude and condescending, food was cold and got neither of the sauces I asked for I used to work at a Jack in the box in puyallup as a teenager and it still wasn't as bad as this places service, thought about texting the district managers number on the poster but fr even if I needa munchie meal will go out of my way to avoid this one read more

I am not a big fan of Jack in the Box...i think the breakfast sandwich i had was supper greasy ...Once i had a horrible hamburger and i can't believe they can stay in business with good like this...but my husband love their breakfast sandwich... read more

Bad service to customers. Talks down to co workers in front of customers. Accusing customers of stealing because of judgment of the customers appearance, maybe? Because clearly I didn't understand why they'd assume we wouldn't pay for our meal without properly having a conversation with us but just yelling at his co worker that we can easily take the food without paying. And management is ok with it. Will not be coming back to this location again. read more

I find it odd that a fast food place that is supposed to be open 24/7 would be closed in the drive through with it blocked off with garbage cans. Doesn't sound very 24/7 read more

Drive Through Window experience. We noticed that each vehicle were ordering took longer than normal to get orders from customers. We just thought he was a new employee so we left it alone. When we approached the window like some comments in Yelp the employee kept verifying if we wanted curly fries and the cost was $.15 more, and we said yes 4 times for each meal we purchased. Perhaps the employee needs more training I don't know. read more

Holy slow, this should not be considered fast food. Not sure how the process takes so long at this location vs others...

Went to this location at 9 pm, went to the drive the employee let me order, just to say they weren't taking any other orders but Door Dash pick-ups. Wtf. So I drove home and emailed the corporate office, someone will be contacting me tomorrow. read more

These guys did some deal where they only take orders at the Window for drive through. Waited more than 30 minutes just to place an order. Will never go there again. read more

First of all, they dropped my food when bringing it to my truck. It was in a bag no big deal. I ordered a large sourdough chicken meal with fries and a drink, I got the drink, I got the sandwich, after he dropped it I thought the bag was a little light but didn't think anything of it. He asked if I wanted it remade and I said no it's fine. I got home and there were no fries. How is this so hard? There was no one else in line but me the entire time?! read more

Terrible terrible! The last few times I have been to this location it has been so awful . No matter what time of day morning or night . This last time it was my first time ordering through the app and they missed half my order and my jr jumbo jacks had no meat !!!! Definitely doesn't make me ever wanna use the online ordering through the app every Again The time before that I waited in the line for breakfast for over half an hour and was late to work, and just a few mishaps a few times before that . This use to be my favorite place to eat ! Always so kind and fast paced . I have no idea what has happened but this is not acceptable. read more

Wow! They were awful, we were waiting in the drive thru for 30 mins to only get 2 tacos, we ordered 10 tacos, but instead we got 2!

Hombre charged us for extra taco sauce. Bruh, that shits free. I'm not coming to this location anytime soon.

This place is a sack of shit. I've ordered non breakfast food in the morning several times. I work night shift. And this morning suddenly they don't serve anything other than breakfast. Get it together. read more

0 stars, for one we waited in the drive thru for 25 min just for them to not take our order. Waste of time and terrible customer service. No way you're taking 30 min for a doordash order! Needs new staff and management, place is terrible. read more

Absolutely will never go to this location again. The last three times I've gone after getting off of work late and they refused to serve me even though they were open. The first time I was told their system was updating and they couldn't accept any orders. No big deal, it happens. Tried the next night and was directly told everyone was on a smoke break and they just weren't working at the moment. Tried one more time the next night several hours later than the other two times and was told their system was down for an update again. When I finally did get food from them, my roommate and I both got food poisoning. 0 stars 100% read more

Been going to this jack for my entire life since My years at Thurston, but before I would say this jack wasn't the greatest until now, since it's reopened service has been amazing and they get the cars in the packed drive thru out quickly which is amazing 5 Star :) read more

They messed up all my order. I had to check 3 times because they kept mistaken what I was ordering. Not friendly and I had to pay twice because they forgot to add a hamburger in my order after I payed. read more

Went there to get the most basic coffee; One black coffee with ice and vanilla ice coffee. I asked her if they had vanilla and she said no. Then she said yes. So I said okay one small iced "original". She then said no we don't have vanilla. I was like you just told me twice you had it. So some dude hops on and tries to tell me "original" is vanilla. Okay, I'll take a small and then a large black coffee with ice. They proceed to say they can't. But they can get it hot. I asked for it with a cup on the side of ice. There attitude was so bad near the end of that conversation i didn't even bother staying to get the coffee. Something that should have been simple was so damn difficult for no reason. read more

I asked for a Croissant with egg & double bacon only. They rang it up as a Supreme Croissant with No Ham, No Cheese & Extra Bacon cost $5.49. I told them that every other Jack in Box rings it up the way I said it. They finally charged me appropriately $3.02 but refused to assemble the Croissant. I got each item in a SEPARATE box plus a half inch of napkins. Waste of company materials, waste of paper & plastic, waste of my goodwill. read more

First impressions are everything, so it speaks volumes that when I first walked in this Jack on the Box, I had to wait five minutes for the girl at the cash register to stop fiddling with the receipt printer and actually acknowledge me. The food was about average for Jack in the Box restaurants I've been to. Despite a busy lunch hour, the food was out in a reasonable amount of time. However, I noticed that other patrons had to wait a very long time for their curly fries to be ready. Overall, the kitchen staff seemed very unorganized. I had to remind them about the milkshake I ordered. Next time I'm looking for a burger in this area, I'll probably try somewhere else. read more

Like everyone says the food takes forever to get. I expect this from any jack in the Box. And I've been to many. They're all slow. However, being so slow, you'd think this location could at the very least get your order right. I don't know how many times I've gotten large instead of medium drinks, normal fries instead of curly fries, and some other sandwich I never ordered. I think the employees here might benefit from some extra training or perhaps another job. The food is also slacking in the flavor and heat department. It's always cold and doesn't always look fresh. Again retraining sounds like the option here. Or maybe a manager that cares. I'm definitely never going back to jack in the Box again. read more

These idiots. 30 mins in the drive thru? Are you kidding? Then they give me attitude when I ask what took so long? Dumb girls working 24 dec at about 2:30 pm 2018 read more