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Jack in the Box

1.7 (20 reviews)
InexpensiveFast Food, Burgers, Tacos
Open • Open 24 hours

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Wrong order.  I ordered Classic Spicy Tiny Tacos and got regular Classic Tiny Tacos.

Wrong order I ordered Spicy tiny tacos and got regular Tacos. I rlly want my money back honestly i need to get what I ordered instead what yall wanna put in the bag.

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Stephanie D.

BAD MANAGEMENT! I have never had any issues are this location until yesterday evening. The drive thru line was not long, however, it took about 10 minutes per car to move forward. By the time I was ready to order, about 4 more cars pulled in behind me and were honking at this point. I can't even exaggerate when I tell you the actual time it took to get to the window to pay and collect my food ordered. The young African-American man at the window was kind and asked to repeat my order (as I didn't mind because it also insures me the correct order I am paying for), I told him, he said okay and took my card. The Caucasian manager (dressed different from all of the other workers) put my drink and bag through the window without acknowledging me. I grabbed it and said thank you, no response from the manager. She then yelled at the young man with my card "WHAT THE HELL ARE YOU DOING NOW??" And he nicely responded " I was verifying the customers order" and she said "DIDNT I TELL YOU TO GET THE HOT SAUCE BOX BACK THERE?!!" He gave me my card and walked away. I sat there and watched him. My heart was broken because he was humiliated in front of me. I work in business and has been a manager for many years. This broke my heart. I came home and didn't even eat anything. I went to bed shortly after thinking I could sleep it off. It's about to be 24 hours and this is still bothering me. I understand the frustration everyone was experiencing at the time, however, as a team captain, I wish the manager would have approached the young man differently. I will be writing corporate after submitting this. If anyone from their team will like to contact me for additional information or clarity, I will gladly do so. I'm not seeking a gift card or any coupons, I want this addressed immediately. Workers are humans, not dogs. I'm thoroughly disgusted. Update: 11/23/2021 Photo attached from email received from corporate this morning.

Food is good though

Terrible service. If drive thru, you will sit by speaker for minutes until they actually tend to you. Then, When they finally do get on speaker, their sour tone is enough to want to drive away. I hardly come here, but when I do, it's the same experience. And of course you always the "can pull around " so you're not waiting at their drive through window. Overall service just needs improvement. We've always love jacks food, but it's these rare stops that reminds me why I don't eat there any more. On previous dine-ins. Tables are always looking dirty as well as the floors. Hope this location gets the improvement it needs.

Hours

Slowest service ever !! Pulled up on a Saturday night 11pm Sat at intercom almost 20 mins before someone took my order ! Another 20 mins wait time to get food !!! Total wait time 40 mins !!!!!!! Got food at 11:39 pm !!!!! Workers never apologize for the wait or acknowledge our wait time. I thought food would be cooked fresh since we waited so long but no ! Food was burnt and cold !! I will never come to this location ever again !!! And I don't recommend anyone to go there !!! This place deserves no stars ! This location has gone down hill.

The Bacon Cheddar Potato wedges. The fu*ck is this????? Barely any cheese on these what in the world!? No bacon bits Horrible.

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10 years ago

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7 months ago

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Jack B.

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6 months ago

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Jack B.

Thanks for the great review. See you next time!

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8 months ago

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Jack B.

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1 year ago

The drive thru worker Angel was excellent and deserves appreciation or recognition for his customer service, respect, and professionalism.

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Jack B.

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2 years ago

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Jack B.

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5 years ago

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2 years ago

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Jack B.

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4 years ago

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4 years ago

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4 years ago

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6 years ago

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5 years ago

The wait is always ridiculous, wether it's morning or night, there's a wait or a shortage of items.

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8 years ago

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11 years ago

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6 years ago

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13 years ago

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8 years ago

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Very friendly and helpful staff. There was a wonderful employee and she brought us salsas, to go…read morecontainer and a bag, and kept checking in on my mom and I. She was warm and that ties in with the fantastic food! What stood out was their margaritas ! Delicious tacos and margaritas. I will definitely be back soon. The hype is real so a tip is to go shortly after they open! I went during the week a little after they opened in the afternoon - helpful to try and beat the crowds. Very happy for them!

The closest you'll get to "real" TJ-style tacos and burritos outside of Baja or San Diego! We're…read morefrom San Diego, so we know good carne asada and Tacos Frontera is where it's at in Houston! Definitely a taste of home outside of San Diego and Tijuana. Finding authentic TJ flavor in Texas (not Tex-Mex) was a welcome surprise! Our carne asada was grilled al carbón and you could taste the char! Juicy carne full of flavor, thin but strong and tasty tortillas (they really held everything together well), perfect chunky guac (not too fancy or full of fillers--IYKYK), and a variety of delicious salsas and hot sauces! An added bonus was the complimentary chicharrones! I'll take those over tortilla chips any day! The dining room isn't very big, but it's clean and has good a/c....there's an outdoor patio as well. Service was fast and friendly. Tacos and burritos were hefty and full of flavor. Ample parking. So glad that my family from San Diego (who I know get real Mexican taco shop cravings) can get a taste of home right in their Houston backyard!

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Tacos Doña Lena - Birria Gordita

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Probably my new favorite taco spot!! Everything was sooo good -- the food, the drinks, the music,…read morethe staff... ALL OF IT! The tacos were packed with flavor, everything tasted fresh, and the drinks were . Such a fun atmosphere too. I'm already thinking about what I'm ordering when I come back

The service was awful at this restaurant. I came from out of town from Phoenix, Arizona. I went to…read morethis restaurant alone by myself. I only ordered drinks. I think I ordered mozzarella sticks, but really only drinks. I was discriminated against by the general manager whoever the manager is there, I'm a black female. I was alone. I was by myself. This manager picked up the phone to call the cops on me because of his mistake. I ordered two drinks instead of three and I disputed that and he ended up telling me to get out of his restaurant and he picked up the phone to call the police keep in mind. I'm a single female I'm by myself I don't know anything about Texas nothing and I'm talking to a real human but it was very inhumane. I will put the address down. I think they only have two locations. I will put the address down here. I will also get on my TikTok and my Facebook where I have a large following and I will tell everyone I know about this place. It's tucked off in Houston Texas somewhere I'm here for work. I decide to go to a friendly bar, which I thought it was I went there and dined there I paid for my food I tipped and then on my way home. I was like that was a cool place. Let me go back so I went back to order the same drink that I ordered, but then insert the manager his name is Michael I think but I'm gonna put the address here and the phone number please don't patronize these people until you know that they've done right by other people. I didn't even get a chance to taste the food before they were trying to call the police on me. I'm 115 pound 5 foot black girl I was by myself and then he turned the customers against me because one customer was like, yeah get the fuck out like he said. I will continue to post this until I've heard back from this place from a general manager or somebody other than the manager of the restaurant. I will continue to post this. It's not right. It was a Hispanic male. The manager you chose to represent your brand but could not represent it. I try to support local businesses but this type of service is uncalled for. I am at a conference and let all the patrons that were about to meet me there what happened. Management please do better. I called you guys, no answer and the run around about the manager's name at this location. Very rude and called the cops!! Please save your money. It's so many restaurants around don't go here unless they change the management. I still would be sus tho. They are tucked in the back so word of mouth is really all they got. As a GM of an establishment myself, this was totally uncalled for. An $8 that I would have gladly payed for because I had just come in there hours before with no issues. I paid and tipped well and was thinking this place is nice let me go back and was in for an awful treat. I don't want anybody no matter who they are experiencing what I experienced last night on September 27th 2026 9pm on or about. I am an influencer we come to different places so we can have good food and post positive things about them, but I can't say the same for this restaurant no matter what your orientation is this place will discriminate against you. I went the night before to show my team around because the restaurant was highly recommended. 1805 W 18th St Houston, TX 77008 United States The manger on duty at 9pm Pimlico Pub HEI took unauthorized amount on my credit card. Please, if you don't wanna be deceived when you place your credit card and these people's hands, please don't go to this establishment

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