Usually come here and the service is ok. Really disappointed with tonight because the girl in training was unprofessional telling me "huh" over the speaker. They even forgot one of our meals What can I expect though it's fast food. Called to let them know they forgot my food. No vm set up and call dropped... It's fast food but how can u expect ppl to want to go here if you can't even act right read more

Good: more variety to their menu than other burger fast food restaurants; 2nd best fruit punch on the island; they rarely ask you to park on the side when you're at the drive thru (unlike the restaurant with the Golden Arches); their shake machine is usually working unlike...well, you know Bad: false advertising...none of their food look like anything being advertised; sometimes in the drive thru, I hear a dog barking from their kitchen; their fish and sometimes their chicken, is overdone read more

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I've been eating at Jack in the box since the mid 1970s. Used to be a favorite of mine. I made the mistake of ordering a fish sandwich for the second time. I forgot about the burnt flavor of the fish patty the last time I ate it. I instantly remembered my first experience when I bit into my second experience. That bitter taste quickly reminded me of the last time. Seems like I should stick to my favorite dish, 2 tacos for $1.89. read more

Came at 2:27am after a long night out and they asked if we were picking up, to which we said no, and then she proceeded to say they're not taking orders until 3am... huhhh??? Advertised to be 24 hours but ok... don't come here during the late hours I guess. read more

I usually don't leave reviews, but this was disappointing. I received jalapeños that were clearly refried or recooked--rubbery, chewy, and just gross. Tried calling the store multiple times to give them a chance to make it right, but no one ever answered. Since they're not picking up the phone, I'm hoping this review gets their attention. read more

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ZERO STARS. Why is the wait 30mins or more for the drive thru order. It's not just this location but almost all of them. Long wait, sitting waiting for food. What are the employees even doing? And on top of that most all them will give you attitude. Every time I pull up to the window there's no one there. Next time, oh wait there will be no next time. Terrible service. The managers need to step up or the company it's self. read more

I ordered a meal and didn't get everything I ordered. I tried calling the number to inform them about my order and their contact number is out of service. Who ever is in-charge needs to do an update on their contact information. Very disappointing. read more

Different worker than the one that we usually get. Now I guess I see what everybody is saying. Ordered the Jacks Fan Favs Box but I guess they ran out of the box that it comes in so instead they put it inside one of the late night box so it didn't come with the 3 sauces that it's supposed to come with. Sucks when you know the box they are actually supposed to be using has three compartments where the different sauces are supposed to go. Tried calling several times but I guess they don't answer the phone. read more

Been ordering munchie meals for years. Went to order munchie meal today and got a SMALL drink with it. No worries, went up to the counter assuming they got the drink wrong because it's usually a regular 20oz cup (as it always was for the years I've been ordering it). NOPE! Apparently they RECENTLY changed their policy for the munchie meal to come with a small drink now. I've asked them when they changed it and they said a while ago. Weird because I came two days ago ordering a munchie meal and got a regular 20oz cup with it. Searched up this policy change and saw nothing of it. Not only that was bothering me but the worker. One lady helped us out in which I appreciated but another one who was mopping earlier when I came in was mean mugging my mother and I as if we was supposed to be aware of this 'policy change'. hire employees with GOOD customer service and play with YOUR momma, not me and mines because I'm not afraid to come around the counter :) read more

Jack in the Box - Munchie meal drink size - Fast Food Near Me - Honolulu, Hawaii

Kitchen crew was very slow, even though the place was dead. Curly fries were served cold.

Manager on today at 12:15pm was very rude and impolite. I calmly reqested that the french fries I ordered be not in little pieces. She then proceeds to tell me in a disgusted voice '' You get what you get! Very Rude!!! read more

They don't give a receipt and they gave me something I did not order. They also did not give me my order of tacos. When I called them the phone rang forever and no one answered. One star is too generous. read more

Jack in the Box - This is NOT a bacon smash burger. I paid almost $16 for that meal - Fast Food Near Me - Honolulu, Hawaii

unacceptable! i picked the is one up and it was not cooked! gave it a try and it tasted RAW!! I DONT KNOW WHOS THE COOK BUT THEY NEED TO DO BETTER! i always get curly fries at jacks cause it's one of the best place to get fries with buttermilk but was very disappointed when i picked this fry up! the place wasn't too busy so they definitely HAD TIME TO COOK! 0 stars read more

Jack in the Box - Seasoned Curly Fries - Fast Food Near Me - Honolulu, Hawaii

Getting orders wrong , long wait, hard at hearing. They need to fix these problems. Smh

Waited 30 minutes for my order. This location takes forever to make your order. Doesn't look like the picture. Don't go here. read more

Jack in the Box - Just waited 30+ minutes in line at the drive thru for this burger. Doesn't look like the picture. This location sucks don't go here. - Fast Food Near Me - Honolulu, Hawaii

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Came here last night for a late night bite. I honestly haven't been to jack in a box in a few months but this location has been in my neighborhood for as long as I can remember and I pass by here frequently. I noticed in the past year or so they've done some renovations and the outside and inside looked really nice and modern. We ended up using the drive through and luckily there were no other customers in line and we were able to put in our order quickly. Looking at the menu I saw a lot of new things and some of your old time favorites that have been on the menu for ages. We decided to try something new which was the mini tacos, I'm a fan of jacks regular tacos so we have them a try. We tried the regular and the loaded mini tacos, the loaded tacos were a bit much for my liking and was soggy by the time we ate it due to the gooey cheese topped all over it. The loaded tacos was pretty much mini tacos covered in cheese, taco sauce and lots of lettuce (wasn't a fan). But I have to say that the Avocado Lime Sauce that comes with the mini tacos is the bomb! Like better then butter milk, it's that good! I also got the homestyle chicken sandwich which was great, I'm a sucker for chicken sandwiches and this was good one, not the best but still really good for fast food place. My husband tried a new burger on the menu (sorry I forgot what it was called) but his burger was also very good. Also curly fries were on point, hot and crispy! I have very little complaints about our food, service was quick our order came out right, we enjoyed mostly everything we ordered so it was a win. Will be back in the future. read more

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I actually used to come here kind of often. Idk what's going on this week but past 2 days in a row finding bits of burnt old food probably old dirty utensils or dirty oven but either way it's cross contaminating into the food you are serving to your customers and I will probably not come back here for a good few months. read more

Jack in the Box - Crunchy bits of old food from dirty kitchen ware inside my food. Second time already - Fast Food Near Me - Honolulu, Hawaii

It's a Jack In The Box. It's kind of a dirty establishment. But they had a restroom and a Sourdough Jack. The lack of public restrooms in Honolulu and Waikiki is a wild concept to me. But I understand that they have a transient population that would abuse the restrooms. If you're in Honolulu or Waikiki and need a restroom, find a McDonald's or a Jack In The Box. Pro tip, buy something that way you're not just a person looking for a restroom. read more

Jack in the Box - Jack In The Box... - Fast Food Near Me - Honolulu, Hawaii

I was very disappointed with the teriyaki chicken bowl. The TYCB is my go to in the morning. The included egg roll was good and fresh. However, the TYCB was less than fresh. The veggies were over cooked to the point it was mushy. It may have been the bottom of the pan/pot. This is NOT what I've come to expect from Jack in the Box. read more

Jack in the Box - Teriyaki Chicken Bowl w/ over cooked mushy veggies - Fast Food Near Me - Honolulu, Hawaii

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After dropping off the kiddo to school in our way to Kailua we stopped her for a quick bite. What a great experience when we walked in. We're normally the drive-thru kinda folks, but today we had some time so we walked in. Kelly was so friendly and cheerful so early in the morning. The breakfast jack was hot off the grill and my husband devoured his breakfast platter. Thank you Kelly for an enjoyable start to this day! read more

Drive thru was pretty fast today during lunch hour. Trying their Sourdough Melt combo for $5.99. Not bad for sandwich, fries and drink. Tge sourdough sandwich tastes exactly as I imagined which is great, actually. Please see pics read more

Jack in the Box - Sourdough Melt - Fast Food Near Me - Honolulu, Hawaii

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Ordered tacos and that is all they give you. No taco sauce, no napkins, just the tacos. Weak! read more

LOCATION: on school street right across of 7 eleven & aloha gas station SERVICE: the service here is okay. when i go in i just order and leave. they dont fill waters, they dont greet when i enter. it's a typical fast food place where you order and leave. haha the people there are nice though, and when i need something they give it to me :) FOOD: the food here is good. i lovvvvvve their 99 cent tacos. you get 2 tacos for just a dollar. how can you not love that deal?! my go to! they have the best curly fries too & their potato wedges are bomb! so much flavor. although the presentation of the food could be better. but its fast food so im not expecting anything lol I got the chicken tenders & it was perrrrfect! crispy just how i like it :) i got a medium sized order and it was like i got a large. the portions are so big! and so worth it also for dessert, i recommend their oreo shakes!!!! omg, its something about how they make it. its a must try! PRICES: the prices are soooo worth it here. everything literally under $15. YES! thats what im talking about! SETTING: they have indoor seating, no outdoor. also a drive thru if you feel like eating at home. the drive thru is open 24 hours. and the dine in is open till 10pm read more

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Just a quick comment about this location. I would like to compliment the female cashier working today (1/26/2020 @ 12:45p). They appeared to be really short staffed today (1 mgr, 1 cook and 1 cashier) and it was really busy, both drive thru and inside. In my opinion the cashier did a great job operating the register, filling orders and interacting with customers who had been waiting long for their food. I've seen cashiers freak out in situations like this, but this cashier stayed calm. Good Job! read more

Night service sucks I felt discriminated and was not given my order when asked. They wanted Mt to wait in a very long line in the drive thru when clearly it was a simple mistake that they could not rectify the situation read more

I love Jack in the Box! It is greasy goodness. My favorite thing to order is the sourdough Jack with curly fries, buttermilk sauce and an Oreo ice cream shake. I've recently been ordering the buttery Jack with curly fries. It's pretty good. It has bacon, cheese, a buttery bread and a beef patty. I normally spend around $10 for a meal since I upgrade my fries to curly fries and I get a milkshake instead of a soft drink. I came around the end of a school day and the Drive Thru was backed up with 4 other cars. It did go by fast and the food didn't take long. Overall, I would be surprise if I come back to this location again. read more

This location is not as convenient as I would like however, sometimes you gotta go the distance for whatever you're feeling like eating. This is not the first time that the order window has been busy and had only one very old lady trying to manage the counter. There was one person in front of me and a couple people behind me and we were all waiting to order while she filled a HUGE order for the car dealership next door ... Like for possibly 8 people, all by herself. During the 12 minutes we were waiting to order the person in front of me left. You would have thought that if they were out of something, she would've taken the effort to let us know, but that was not the case. It was only after she filled the huge order and it was my turn to order that she told me there was no curly fries or onion rings, which, unfortunately, was two of the 3 things that I drove all the way there for. Another sidenote about Jack in the Box is their rewards program. IT SUCKS! You have to go on the app yourself and punch in your receipt number, which, by the way, you can barely read, because the printed receipt is so light it missing ink! And, you can only redeem awards, if you order online... You can't even go to the counter in order and receive any of the rewards! McDonald's rewards program is way better! read more

We've been waiting for a simple order (1 Jr. Jack + 1 Guacamole and Bacon Chicken Combo Meal), for 1/2 hour in the drive-thru line that is out to the street. WHY? The counterperson can't take orders while making change, so why is she there. And where is the manager? Totally incompetent staff tonight and totally lacking in customer service. Ugh! read more

it took an hour to get my food, I only ordered CHICKEN TENDERS, and chicken tenders do not take that long to make. so I don't know what the hold up is most of the time the workers were laughing read more

Jack In the Box is one of those fast food places that promises the customer that they "won't make it till you order it." It's great that they do this, since it gives the impression of genuine taste and quality. I was here more than a few times when I learned that Jack In the Box did a free 2 taco deal when you buy something and it was on the receipt. So, what was just a random food option choice during the work week turned out to be 5 consecutive days worth of Jack In the Box to redeem all these free 2 taco deals. The catch was that you'd need to take an online survey and write down the confirmation code. Free tacos sounded really good, so a couple of co-workers and I were going here for a good many days till we decided not to come back - at least not till later. Still, this Jack In the Box location is quite hidden and I didn't know this place was here up until 1 year ago - early 2014. The overall experience here is as simple and quick as any fast food restaurant would be. The best part of dining in here - like some fast food restaurants is the free soda refill, it you dine in the restaurant, but you would have to ask them for a refill and take the lid off, since they won't do it for you. I prefer Jack In the Box burgers and fries for their different texture, taste, and quality, almost like any burger restaurant, versus McDonalds and Burger King. The fries are more crisp and the burger is more mouthwatering than the other guys. Still, you get what you pay for, since Jack in the Box food is quite pricey, but the sacrifice is well worth the trip. This Jack in the Box restaurant is located in the cozy confines of Kalihi valley, next to Kuhio Park Terrace. You wouldn't believe it was here since it was a residential area, but it is, serving the needs of the community. They accept credit cards, so that's always a plus. They're kind of pricey, but affordable if you like good taste and quality. For me, it's an alternative to traditional fast food fare that is close to my workplace in Kalihi. For me, it's usually the value menu that attracts me and I load up with tacos, since they're dirt cheap. Although I would recommend the burger combos for their uniqueness, the seasoned curly French fries is what sets Jack in the Box apart. Those seasoned curly Fries are the Bomb, but the cost $3 for a large order. Kind of crazy pricing, but it is what it is. The breakfast menu is always served all day and I am thrilled about the ice cream shakes, since it's made with real ice cream and it takes a while to suck up and guzzle down to soothe one's appetite. Whatever you decide on having on any given day, you might want to check out Jack in the Box here in Kalihi or Oahu wide. The restaurants are relatively clean and most of the time quiet during the post lunch rush, so do yourself a favor and take a late lunch to enjoy your food in quietness - if you prefer. The staff here is quite friendly and they give you a smile to make the work day more pleasant. At least that's what I think. I do like the jack in the box commercials though. It makes me laugh. Quite inventive and creative. Support local! B read more

Jack in the Box - Fast Food Near Me - Honolulu, Hawaii

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It's fast food, what more can I say. We all know its not healthy but hey, it tastes good, cheap, and fast!! Drive thru, nothing unsanitary in bag, got my order and everything correct inside and did I mention it was good!!!!??? Five stars to this Jack in the box. read more

Jack in the Box - Breakfast of champs - Fast Food Near Me - Honolulu, Hawaii

Just kill me if I ever decide to go here again. - _ - if this place wasn't literally down the road from me, I would have avoided this place to begin with. I ordered their chalula meal w chalula fries & what do I get? A chalula burger BUT the fries were literally regular fries COVERED in GREASE! I cant even joke about that. My partner told me that this was not how the fries were advertised in the picture, but I insisted that it was correct. Next day we ordered the SAME EXACT thing, INSTEAD they gave me a CHEESE BURGER with CHALULA FRIES. The difference was extremely noticeable from the fries I've had the night before. It actually had the toppings this time. How do you mess up fries one night, but give me the right burger. But mess up the second night on my burger, yet give me the correct fries???????? To top it off, I also got a salad and they gave me the salad w NO DRESSING AND NO FORK AND NO CROUTONS. Howwwwwwwww? I am so tired of writing negative reviews. I am so tired of having to call them to complain. This isn't the first incident either, but I gave them the benefit of the doubt. Smh. I just wish people could provide better service and take pride in anything they do. I can understand if they were busy, but they weren't. we were the only ones in line both times. So there really should be NO mistaking our orders. *insert frustrated face here.* ALWAYS DOUBLE AND TRIPLE CHECK YOUR ORDERS. Park and open EVERYTHING up. Open up your soda cups too. Just to make sure they didn't give you water instead of sprite because, who knows ..... read more

I go to this Jack in the Box a lot and I do like their consistency with my orders. I always get the same thing if I am making a run to Jack in the Box. Two orders of their 2 tacos ( so a total of 4 tacos ) and an order of curly fries and egg rolls. I don't know what they put in their tacos first of all but they are so good and simple and I love that theirs is half crunchy and half soft. Best part for me because I get the best of both worlds! Anyway, this is the only location that doesn't put the hot taco sauce on my tacos for me before hand. I know I can ask to have no sauce on it but I like to see how each location does it. Do they ask? Do they load on the sauce? Do they put a little and give you more packets so you can do it yourself? Most of the locations will put a lot of sauce and by the time I get it, it's in the hotter (spicy) side for me. I do appreciate that this location allows the customer to determine their own sauce level! My next fav is the egg rolls. The sauce that comes with it is by far one of the best sauces from a drive through that I like because it's not your typical ones like ranch, bbq etc. it has a unique tangy taste that goes well with the egg roll. Pretty good combination in my book. The only thing I don't like is the parking area. After going through the drive through I have a hard time making the right on to N School street to because then I have to go all the way around to get back to my house in Moanalua, so I have to drive back around the parking lot and exit closer to the drive through, which is hard to see cars sometimes but it's a lot safer than trying to go the other way. Another thing that sometimes bothers me about this location is that there can be times when there is a long line and it doesn't move for a long time, or there can be no time but the food still takes forever to come out. It's like there is no happy medium to get customers in and out in a timely manner regardless of how busy they are. read more

This Jack In The Box have the most rudest Filipino lady there. Ordered 2 sandwiches and got them in the most messed up way ever with stale fries. If your going to bag a sandwich do It right! Never come back here ever again........ read more

Jack in the Box - Fast Food Near Me - Honolulu, Hawaii

This Jack's is like any other that I've been to. I don't have any particular expectations than just to get my order correct, in a reasonable amount of time, and they did just that! Drove in about 8 PM and the line was near full. I hadn't eaten from a fast food joint for weeks! Anywho, I was craving the seasonal shakes (Pumpkin and Eggnog), so I just had to go. Got carried away with my order like I normally do. If you were wondering: + Curly Fries (x2), Onion Rings, Grilled Chicken Club Salad A woman greeted me and placed my order correctly on the screen. It was about another 5 minutes before I was at the window, because there were 3 cars ahead. When I got here, they made my drinks and fries fresh, and I was out! read more

I give this 3.5 stars if I could. This is fast food, but it's a clean, decently appointed location with excellent customer service. Great spot for a quick snack; where else can you get a satisfying food item (2 tacos) for $1? AC and parking to boot! read more

Went there on 4/23/21. Ordered 7 Jr Jumbo Jacks. When I got the package, I noticed that one was missing. I put them out on the counter and asked the counter person how many burgers does she count. She looked at me and asked, "What happened to the other one"? I looked at her and said, "You're asking me"? So they made me another one and put it in a separate package. After I got home and was eating my burgers, I noticed that my 7th burger was missing the patty. I highly doubt that this was a mistake. Maybe they think its funny. Well, life has a way of making thing right at the end. So remember what goes around, comes around. Go ahead. Laugh now read more

Drive-thrus are so convenient. There's no need to get out of the car, especially when you have somewhere else to be, like at work. On weekdays when i dont have a chance to prepare breakfast the night before, I make a stop at Jack in the box. I can't go a day without eating breakfast, especially during a long day at work. And because breakfast is the most important meal of the day. I am definitely not a morning person and I do get very grumpy in the morning so it's really nice to have cheerful and energetic workers taking your order. I usually order the Portuguese and eggs breakfast platter. I like to eat it with buttermilk and ketchup. Normally, other places charge for buttermilk but whenever I go to this place, i don't have to worry about looking through my wallet for spare change since I like to use my debit card. If you feel like eating breakfast food for lunch or dinner, go to your nearest Jack in Box location since they serve breakfast menu throughout the day. They don't make it till you order it!!! ***Yelp Challenge 005/365 read more

After dropping off a co-worker in Kalihi, the JITB on School street was on the way to the freeway so I made a pit stop before going home. It must have been around 11ish at night when I got there. No line at all! The ordering process was quick and accurate, the payment and delivery of food was quick. What else can you ask for? read more

For a fast food restaurant, in this location I was extremely satisfied. Curly fries were nice, hot, and crispy. Hashbrown was the same the tacos were filled the most I've ever seen from aby jacks. the lettuce crunchy, meat was packed in and topped with sauce you know we had to get buttermilk $0.24 for one (yikes) the Portuguese sausage platter was okay. Rice was a tinted yellow but the eggs were scrambled and fluffy. there's just something different about the sausage that just makes the flavor compliment the dish. it's a more sweet rounder taste rather than the typical spiced kind. the highlight of the meal was the new garlic butter burger bun was nice and soft, the patty cooked perfectly, fully cooked yet tender and juicy the plus,was the fresh lettuce and moist tomato, and the sauce and cheese just the right touch to complete the meal read more