While I usually have bad experiences when I go somewhere to grab something to eat after work I get horrible service. That was NOT the case here, my boyfriend and I went to grab a quick snack for dinner as we've had a long day and get off work late. From the start at the drive thru John was happy and cheerful to take our order and we felt no rush, once we pulled up to the window, my drink was ready and in hand, and while doing multiple things at once when the meal was ready, must've overheard our conversation and grabbed the sauces we wanted before having to ask and had them in the bag. The service John provided us with made our night and we hope John sees this! Thank you! read more

Location: Val Vista & Warner Date/Time: 04/30/26, between 3:00-3:30 PM My wife and two children ate there and ordered kids' meals (chicken nuggets, onion rings, and Oreo shakes). About four hours later, all three of them started vomiting. I'm not making any accusations, but the timing seems concerning. If anyone else was there around that time and experienced something similar, please share. Thank you. read more

Decent food, but check the bag before leaving or you might be missing your fries as well. Ya owe me two med fries Jack. read more

My daughter liked her mini churros and the potato cake was greasy but ok. But the breakfast sandwich was dry and smashed, and the egg was filled with green spots that looked a lot like mold. The Coke was basically water. So with what we threw out, we paid $15 for a few mini churros and a hash brown. Hopefully no one gets sick from the eggs we tried before realizing something was wrong with it. read more

Jack in the Box - Eggs with green spots that appear to be mold - Fast Food Near Me - Gilbert, Arizona

I mean, it's Jack in the Box. It's a standard fast food place. Better prices than most fast food places nowadays. Fast food is becoming ridiculously expensive, might as well go to a sit down restaurant at this point for the same price. Inside seemed clean, nice girl at the counter got my food out quickly. read more

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Jack in the Box should be ashamed of themselves for letting a restaurant operate like this. Absolutely disgusting, something growing under the ice tray of the drink machine, out of product, trash and filth everywhere, and worst of all, an employee was touching her jeans, her hair, and then touching our food with NO gloves. So disgusted I didn't even want to eat my food, which by the way was almost $48 for the four of us. Not what I expected from these guys. This is a reminder of why I hardly ever eat fast food. You guys can do much better, take some pride in your business and employees. Unbelievable........ read more

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I just wanted to give a shout out to John for having such an amazing attitude! My wife had some late night cravings and so I sat out to get some snacks. We showed up around midnight at this particular location and there was a long line of cars in front of me. When we got up to the speaker to order, I was greeted by a pleasant, friendly voice. John took my order and then was very cheerful when I got to the window to pay. It was late and they were super busy and I could easily see someone being cranky in that situation, but John was a serious breath of fresh of air. John, if you read this, just know you are awesome and your good attitude will get you far! If John's manager is reading this, treat him well! He is an asset to your store! read more

sean was super great at the drive through! very friendly and good recommendations - best fast food experience i've had in a long time !

Burger fries and coke. Fine. Thank you. read more

Jack in the Box - Fast Food Near Me - Gilbert, Arizona

Clean, quick service, good fast food. Manger, I believe his name was Kevin (?) was great at multitasking! Professional & friendly too! Like the breakfast food options for quick on the go. Check out the midnight specials and the new sub style sandwiches they're offering! I wish they would bring back the two tacos for .99 Cents, but the Monster Taco is currently on special for $1. LOL Gotta love that greasy goodness! read more

Perfect tacos. Thanks for making good food. It's really really great. Takes me back to when it was always good read more

If I was writing a review solely for the food, I would probably rate 2.5 stars because, well, it's Jack in the Box - you know what you're getting into (pretty sure that would be the most honest ad/slogan). However, I'm not here to analyze in depth the quality of my spicy nacho chicken sandwich or meat lovers breakfast burrito, no no I'm here to talk about something of far greater importance: the man, the myth, the legend himself....John. So it's 2 a.m. and my gf and I are the hungry and are weighing our fast food options, which are fairly thin as most places are closed by now and we've been disappointed by this supposedly 24 hr place that rhymes with RickRonald's that always seems to be closed when we crave mcnuggets (more like mc-gtfo). This time we do the sensible thing and call a few Jack in the Boxes in the area. First one is just a mile away but it takes forever for them to pickup the phone and the guy that finally answered basically went "Yeah we're open" and sounded about as enthusiastic as I do when I have to wake up at 5 am for some BS meeting. But I digress. After that we call a different JitB that's about a 20 minute drive away and whoda thunk that this would turn out to be the Greatest. Decision. Ever. John answers and assures us that his store is "rocking and rolling" and he was so upbeat and welcoming he probably could have convinced me to invest in Jack in the Bitcoin (that's gotta exist, right?) or convert to Scientology or schedule a colonoscopy 15 years in advance. He's that damn charismatic. When we pulled up to the drive through, we were given our food by a strikingly handsome man that I knew had to be John. GF and I excitedly asked "ARE YOU JOHN?!?!?!??" For a second, he looked unsure like we were about to serve him a subpoena or maybe he thought we were assassins sent by Chris Kempczinski, but that quickly changed once we explained how impressed we were by his friendly attitude and drove out of the way to come to this specific Jack in the Box to tell him in person how awesome he is. He thanked us and gave us a smile that I'm pretty sure only the sweetest of angels are capable of producing. 5,000,000,000 gold stars/high-fives/hugs for John, he's the best (AROUND!) read more

*Rolls up at 3:30 am John: "Hey, its John! How can I help you??" *orders John: "Here is your food, sauce already in the bag, hope you have GREAT NIGHT GUYS!!!" Us: "YOU TOO JOHN!!" Moral of the story, John is the best. read more

They forget something EVERY TIME. Sucks paying for something you never get. 2/10 recommend read more

I just want to say who ever was working the night shift 3/10 I understand I came and ordered really late but when I asked for a little more sauce I got a response of " I already helped you" ummm I'm asking a small favor and something that is your job he wore the black shirt that says " I eat my egg roles with ranch" shirt and also I do understand it's late at night but my egg roll was soggy and old I can tell and also my curly fries weren't even warm it was hard and cold and I don't think a 10 min drive would make my food this cold if I'm really gonna pay 10$ for a medium fries and 1 egg role it should at least be warm ( also coming from someone who works fast food, treat people the way you want to be treated) read more

This is just for John after reading all the reviews. I need to go meet this man. Oh my food was good too although my door dasher set it next to a scorpion read more

Jack in the Box - Fast Food Near Me - Gilbert, Arizona

This place is awful. Their bathroom is infested with mold and the employees are very negative. Run down place that needs help, upper management refuses to listen about the mold. read more

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Yeah man. I came to this yelp page and was honestly touched by what I saw. I was sitting here thinking maybe I'm the only one who will got outta my way to write about my many different positive experiences with John, and I was gonna go all out, but, man, just seeing all the love here gives me a lot of hope in humanity. Not to get too deep but There are many unsung heroes in this world. Like, truly. I really feel it's people like John who make people remember that they don't have to off themselves. Maybe that's an over analysis, but, man, every time I see that guy he really makes me happy. I have worked in food service for 11 years myself. Put the job stuff aside. Screw that. All of it. Anyone can do that. Everyone knows that. That also has nothing to do with the kind of experience you will have when talking to John. He is an absolutely kind spirit, and honestly I hope he reads these because John, you make my nights man. I don't go there that often anymore since I'm focused on health but I have no problem going out of my way to join the plethora of people praising this warm, generous, and kind-hearted man. No one HAS to be that nice to anyone. It's not about food service people, do you get that? No one HAS to be nice to anyone. John just does that. And man I love you for that dude. Hope you're doing well brother. read more

I used to enjoy stopping in here for a burger and a soda or for a breakfast sandwich and soda. Prices have escalated to the point of absurdity. I no longer patronize them. The prices of their cheeseburger meals are 50% higher than a Double-Double combo at In-N-Out but not nearly the quality. Nearly $4.50 for a large soda. No, it isn't inflation, it is greed hiding under the cloak of inflation as they simply want to get every penny they can. No thanks. read more

The guy who works late night (John) is a freaking treasure. Always in a good upbeat mode even if its like 2am.

John on the night shift needs a raise!! Has an amazing attitude not only taking our order but at the window as well!!! Coming back to this location just because of his awesome customer service!! read more

Had a classic buttery Jack combo tonight for dinner. Soft bun, cooked perfectly and dressed properly, and this fries were crispy soft!

Always closed in the middle of the night. Maybe you should change your hours of operation. Thanks for the wasted trip

John who seems to work past midnight is an absolute GOAT and deserves all the praise he is getting in reviews. Wether you work late and need a late night dinner or just have a messed up sleep schedule then there's a chance you've been to the McDonald's on S Gilbert and German. Their service last midnight is horrid despite that it's open 24 hours, they tell you to shoe off rudely. Luckily this JITB has John and he gets his food quickly to you as much as he is nice. Put a smile on my face even though he's the one working so late (we've all been there). read more

A manager named Nikki told me over the phone that I could bring me (on rollerblades) and my dog thru the drive thru since no customers were even at their store and when I did so they yelled at me. Terrible store and terrible people read more

I mean it's JBOX. The food is filling and the prices are good. Food quality is frozen re cooked fried food. But the main reason it gets so many stars is because they're ALWAYS there for you! 24/7! It's always open to fill the late night cravings read more

They have fast, friendly drive thru service in the morning. But at times they get my breakfast sandwich order wrong. I like the grilled bfast sandwich without the meat (ham & bacon) and they normally leave the normally leave the meat on. 8/28/15 (5pm)- the girl at the window asked us for payment and without anyone in line behind us, she told us to pull around and park in the lot and they'd bring our burger and tacos. Lame. I'm guessing they are just concerned about their drive thru service time. Not impressed. But then again, it is a fast food restaurant. read more

John is absolute savior, I pick up my door dash orders to deliver all the time and he is extremely accommodating. Especially light night shifts at 430 am and the last thing I want to do is deliver an order, John saves the day. read more

Wow jack in the box not only did your window guy not understand I wanted the sourdough grilled chicken sandwich , after saying it clearly.... I had to then specifically say number 11! I got this dry ass beef jerky piece of chicken patty in my sandwich.... which I got the Combo that was $7.28 and got charged $9 something.... Amazing all these "kids"/ lazy ass adults want 15$ an hour but can't even understand a simple order unless it's numbered and or even cook it right. Will not be going to this location again. Maybe start drug testing your stoner employees.... read more

Jack in the Box - Fast Food Near Me - Gilbert, Arizona

Just went through the drive thru at this location and the man running the drive thru was absolutely amazing! I'm not completely sure of the name, it may have been John, but the man working at 10:30 in February 27th was awesome! Such high energy and so charismatic, easily the best drive thru I have ever been through. I really hope this man is being paid what he deserves because he deserves well above minimum wage. Thank you for the great experience! read more

I went to Jack in the box tonight on Val Vista and Warner and two young ladies were there working, I had a larger order and when the girl handed me the bag I asked if it was everything, she said yes. I left and went hime to find my 3 curly fries were missing. I drove back and told them and the girl who helped me said oh are you sure because I made your order, I said yes. they continued to question me like I was lying even though they remembered my order and helping me. They told me they were not going to give me my order, I said I paid $55 dollars here I want my missing fries. They then proceeded to tell me to come back tomorrow or Friday to speak to a manager to get my fries. I told them once again that I want my order. Finally another worker came over and got them to give me the fries I ordered. This was the worst experience, these two girls were terrible!!! read more

As far as fast food it's as good as it gets when your in a hurry! Aren't we all these days? Lol

Horrible service I ordered a number 30 there is two prices one for the combo at 6:79 nine combo at five something I was charged $8.14 as I'm asking the manager did you raise your prices because the board should be updated which is not your concern is a corporate concern Manager kind of got upset was not going to serve me and I said fine don't serve me explain to me why thier is a price difference? Manager could not answer my question, I said u don't serve me fine, but there are cameras right here plus my car. So Mangement could not defused a situation all he could say is I'm not serving you. Well I live across the street 16 years I am just asking you, did prices go up!! Explaining why this location is shut down for many nights likes to be shut down, I guess Jack and box does not train in how to answer customers questions. being his manager had no compassion did not even have an explanation but you don't charge 679 per combo and charge additional two dollars and I have went to corporate. Also, do u let people know u use Soy in your meats? That's a huge health issue with a lot of people. read more

so good thank you for having great chicken nuggets. I love you so much and eating your chicken nuggets :) I go crazy for them man. Its insane. I spent 70 this week. joshratificar@gmail.com sponsor me read more

We went at 1 am and the employee there, Jake, had such a wonderful and friendly attitude! He was just really nice :)

Ok just got home and realized that they put my tacos in the bag this way!! Are you serious?? All the sauces are in the bag and some of the tacos aren't even in the paper!! You only have one job!! read more

Jack in the Box - Yeah sure!!! This is the way to put the food in the bag!! Get it right you only have one job!!! - Fast Food Near Me - Gilbert, Arizona

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I've been twice this week (it's been a rough week) and the same guy who takes our order has gotten it wrong and when asked to help fix it has called the driver of my car a bi*** and the second time forgot the person in front of us milkshake and then Forgot our sauces and got angry when we asked for them. He needs a job outside of customer service. read more

Why do people hate Jack so much. It is a fast food restaurant so don't expect some sort of 5 star food or service. Any of their locations have been quick and accurate when I have went. read more

You know, it seems almost silly to review a single fast food place. But what the heck - life is short, the time is now, and there's nothing to lose but patience. I'm torn on this place, which happens to be across the street from my office. The management seems very nice and friendly, and committed to good service. On the other hand, they seem to have some kind of climate control issue every time I come in. In the summer the food cooks itself, and in the winter you find yourself clinging to your icy beverage for warmth. Foodwise, it's a Jack in the Box. Not much more need be said. read more

Moldy breakfast biscuit at 9am. Called manager, was offered refund as I didn't want to drive back there. read more