I haven't been to JITB in a long time. My son (14) decided he wanted a bacon cheeseburger and suggested JITB. Upon arrive in the drive-thru, I noticed the friendliness and helpfulness of the server. He repeated back the order correctly and we drove to the window. At the window, his customer service continued with excellence. He repeated the order again before taking payment. He was friendly and smiling the entire time. Once he handed the bags, I asked for hot sauce. He advised he had already placed some in the bag but offered more. Usually, you have to ask for basic condiments and they aren't automatically thought of. It was nice that he or whomever bagged it just put hot sauce in the bag without me asking first. (It seems small but I constantly order sauce and then have to ask for it because the restaurant forgets.) After I got home, I checked our order and everything was exactly as ordered. I asked for no lettuce on my tacos - no lettuce was on them. My son asked for no mayo, no mustard, and no Swiss cheese on his ultimate bacon cheeseburger and they got it correct. Additionally, extra ketchup packets and hot sauce were included. Food temperatures were hot, crispy, and exactly as ordered. You can't go wrong with JITB tacos! My favorite! My son enjoyed his bacon cheeseburger. The exterior of JITB appeared to be clean and orderly. We did not visit inside, only drive-thru. Shout-out to Aaron our server. Thank you for your friendly, outstanding customer service. read more

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Dirty dining room & dirty restrooms. Staff was made aware and did not appear to be in a hurry to correct it.

Really disappointed with my order. The burger bun was hard and tasted like it wasn't fresh at all. My drink was also extremely watered down and barely had any flavor. On top of that, my order wasn't even completed--I was missing items that I paid for. Overall, the food and service were not worth the money. I hope they do better next time. read more

Tacos and Egg Rolls from JITB are two of my favorite fast-food things. Their egg rolls are in my top 5 fast food items of all time! It was taco Tuesday and there was some way to get 2 free tacos, but the cashier looked at me like I was some kind of nut. Since they're cheap, I didn't push it as I just wanted tacos in my mouth ASAP. They delivered as usual, although the distribution of meat paste could have been better. I also had the spicy chicken sandwich which was pretty good, but Wendy's still wins that battle for me. All of the food was served on a tray which I thought became extinct with Covid. This location was pretty good as far as JITB's go. Good food, served fast in a clean environment. That's the bar for this place! read more

Jack in the Box - Two Tacos, Egg Roll, Jack's Spicy Chicken, and Curly Fries. Served on a tray instead of a hermetically sealed bag! - Fast Food Near Me - Allen, Texas

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I know the good quality people are hard to find. But this location continually has issues with getting orders right and amount of time it takes to get your order. I do not recommend going to this particular Jack-in-the-Box. read more

07/22/22- 2238 It was my 3rd or 4th at this place. Good customer service. Parking is easy. Curly fries tasted awesome!!! Thanks Staff/ Management... R, JjayR1616 read more

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Got 2 tacos & 4 pc cheese sticks. The tacos were so greasy & falling in pieces couldn't eat it & 3 out of the 4 cheese sticks had no cheese inside & tasted terrible. I haven't been there in months now I remember why. Those Cheese sticks were awful! read more

The young Hispanic girl at the window is very rude and has a bad attitude. She needs to work on her customer service skills.

Customer service rude I order food like 3:58 Morning Drive thru and they take my order After that they try to charge my card after couple mins the cashier said there system down and The other lady try give my food and cashier guy said no So frustrated Never never go to this place Food really nice but customer service poor read more

I worked at Jack-in-the-Box before for almost 2 years and there should be no business why they close. I've worked there by myself as cash in the drive-through and with a cook and we did just fine read more

Jack in the Box - Fast Food Near Me - Allen, Texas

I would give 0 stars if I could. The drive through lady rushed me first off all. Then said she didn't hear me. Then took my order. I get home 15 minutes later because I love that far from this location. Only to have paid for the Roost fries which is suppose to have chicken on it and I get cheese, fries, and bacon...... Then I call and NO ONE ANSWERS THE PHONE. read more

Jack in the Box - Not Jack's Classic Roost Fries - Fast Food Near Me - Allen, Texas

Made the mistake of getting a salad from this location. They placed chicken on top of a pile of slimy lettuce and cheese. I get that salads are probably not a popular menu item at Jack in the box but the fact that they had to open the container to place he cooked chicken on top of the salad, saw this and still had the nerve to serve it to someone is beyond disturbing. read more

Jack in the Box - This is what the salad looked like under the chicken. There is no dressing on this salad, it's all just slime and nastiness - Fast Food Near Me - Allen, Texas

horrible worst costumer service, trying to charge a meal and fries and beverage on a site? still? this lady started cursing my husband because he told her is is not correct. we went inside and she said she was the manager and she dint care. read more

Jack in the Box - Worst costumer service - Fast Food Near Me - Allen, Texas

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So dumb that I'm even reviewing a fast food restaurant cause my expectations for most are low.. but it's just annoying to wait half hour in the drive through line only to get cold fries and a crappy burger. A waste of money honestly. read more

Again I went in the morning around 4:00am and the woman told me they were only taking door dash and grub hub orders until the next shift cook came in. I argued with them if they can do door dash they could take drive thru! She said if I didn't like it I could "call the number" and refused to serve me. This is the fifth time now!!! Manager and crew need to be fired!!! You advertise 24 hour service but this location will not and is lazy!!!! The franchise is getting a bad rap due to them!!!!!! read more

i went inside to order my food because i know how slow the drive thru usually is, but then it took twice as long inside. the entire inside was disgusting, one of the windows is shattered and to top it all off when i was given my food the girl had a bag of trash in her hand and then handed my food to me. (without washing her hands in between) the people that worked there had zero manners. when i asked for my drink the girl rolled her eyes and gave me the cup and when the drink i had ordered was out in the front she proceeded to tell me there was nothing she could do about it because she clearly wouldn't fill in up behind the counter. overall was just not a pleasant experience and i do not recommend this location. read more

Jack in the box is good for 1 thing and 1 thing only... When it's 2 in the morning and your either drunk as fuck or high as fuck.... When you are sober the food taste like crap read more

Theres always an issua with my food and every single day they only accepting cash Need better management read more

This is THE WORST Jack in the Box EVER. We never get what we ordered, they don't know how to put condiments in the bag and they are totally unapologetic about being completely incompetent. We were dumb enough to try ordering from them on Uber Eats. I ordered three Sourdough Jacks, one without bacon. All three came with no bacon and for some reason they neglected to put ketchup on all three. My husband ordered egg rolls and should have gotten two sweet & sour sauces and of course he didn't get the sauces. At least he got his egg rolls, because I ordered two tacos and didn't get those at all. So tired of the disappointment. read more

Jack in the Box, Allen Tx, McDermott location, 8/3/23 4:45 a.m., order #100 I went to the drive thru and ordered a loaded breakfast sandwich. I asked for no sausage and requested extra bacon to substitute for sausage. I was charged extra for the extra bacon I requested. I asked that if I would've ordered the loaded sandwich with no sausage, would the price of it be discounted because of the no sausage. I was told no. Doesn't seem right that I get charged extra for subbing the sausage, and not get a discounted price for requesting no sausage. Then, I when I open my order, there were two slices of sausage. And no bacon. The order was no sausage, sub with bacon. When an order is placed, the person taking the order should pay attention to the order being requested. I got double duped. 1] I was charged extra for subbing something that doesn't get discounted if I request be left out. 2] My order was wrong. Dang it Jack!!! read more

I love Jack-in-the-Box is curly fries they taste so good I definitely recommend you to try it there Oreo shakes are amazing

Dropped in here for some late morning breakfast on a Sunday after Christmas. The drive-thru wait was longer than normal, but not terrible. My sausage, egg and cheese biscuit was decent, but not as good as I remember from previous visits. It needed a bit of seasoning, but was still enjoyable. Past lunch/dinner items have been tasty and served hot and fresh. It's not the easiest location to get into and out of, but at least you'll get decent fast food. Plus, they have a contactless credit card reader right at the drive thru window, so your card never has to leave your hand (if that's a concern). read more

Wow what a trip here.... They don't lay salt down on their driveway pathway causing me and other cars to slide across the ice. The wait time is 10 minutes or longer to just even reach the window. A customer had to walk to the drive thru window just to fix her order. Never ever will I go here again.... read more

I went there to get lunch for my husband today thru the drive thru I ordered a jumbo jack and two tacos at 10:18 when my husband went to eat his lunch his burger was a egg burger not a hamburger he was very angry because he was not going to get to eat. I tried calling the store with no success until I finally got thru the girl who answered the phone never apologized and just kept saying she could replace it with a free one. I asked her how that could have happened and her response was I don't know I'll have to ask the cook and see if he remembers instead if saying I apologize and will make sure this does not happen again. read more

Jack in the Box - This is what he got - Fast Food Near Me - Allen, Texas

Says they're opened for 24 hours but closing at 9pm..? It's not even a holiday either it's a normal day. I would go here all the time and now I want to find a new Jack in the box. Came here another day and they had something blocking the drive thru so people couldn't go in it and as I was pulling in the workers are leaving. If you're gonna be 24 hours then be 24 hours or change your hours and make it known so I don't go for no reason. read more

Thursday June 9th 10:45pm the female at drive through has more negative attitude than lil Kim on crack! this is not the 1st time I've experienced this rude behavior from her. Unapologetic and argumentative for no reason she antagonizes customers and continues to argue and treat you like a piece of crap for what? I guess to show me she's a wanna be instagram model. Screaming over the microphone before you are even greeted and acts like everything is a problem.... I can't believe I have to go through this to order from a big chain my receipt said Paige she reminds me of a person who thinks they are way too good for you because they have long ass fake nails and long ass fake hair and long ass fake eyelashes that all compliment her fake ass boozie attitude that scream "hood rat" 81tch that don't know how to act. Patting her dirty head because she wants to scratch it so bad but won't because she needs that mop to stay attached to her skull so she can show me how much better she is than me the customer who has to bite their tongue over her 15 year old attitude.../. I can't believe management is ignorant of this staffing issue monstrosity. read more

Jack in the Box - Receipt from horrible service - Fast Food Near Me - Allen, Texas

Just ordered 4 tacos and got 2 tacos and charged for 4. Ripped off thanks nice counting.

For me the employees were really nice. Everything else sucked. The burger was disgusting. No ice in the drinks. Drinks tasted watered down. Dining room wasn't that clean. I won't be returning here. read more

It's Jack n the box. Food was good actually, it was just a wild experience? I think the girl taking our order was high on something we waited for like 30+ min and she was clearly either impaired or not okay, had trouble speaking and moving? The food was delicious tho 10/10 spicy burger tbh the cook was carrying that performance hope everything was ok read more

For starters I ordered one small dr.pepper and one small coke yet I was charged and given two small cokes and one large coke... doesn't quite make sense. I also ordered a large side of poppers and a large curly fry and the fries were missing when I received my order. I ordered 3 breakfast jacks and when my partner and I went to eat them we realize its not even a breakfast jack because there was bacon instead of ham. That part isn't as much of a big deal but they literally messed up everything in our order BUT the jalapeno poppers... shame on whoever is the store manager there for hiring incompetent workers. I have worked many many fast food and restaurant jobs in the past and let's be honest here, it's really not that hard. When we pulled up to the drive-thru window they had rap music blaring on full blast which is probably why they couldn't get a single thing right on our order but one item. They don't pay any attention clearly when taking the orders and also don't pay attention when making them either. Would not recommend this place!! read more

the staff here cares less than the average teenager. Any customer seems to be an inconvenience. They are extremely slow and seem to be confused by any order that gets placed on how to enter it into their system. My daughter particularly likes chicken nuggets from Jack in The Box and the last 3 times we went, they were OUT of chicken nuggets. This time they were out of lemonade, Fanta, and bottled water, and the milk was expired. So done with this place and the lack of care. This is beyond unacceptable. read more

I would give Jack and the box ZERO STARS if I could so put the following order in and as u can see I asked for xtra ice but instead barely got any ice and large cup was barely over have full of soda and no straw I also asked for lots of hot sauce/taco sauce and avocado lime sauce I recieved zero and I ordered 2 churro's (5 piece) I received 1 (5 piece) I also ordered the large cookies and cream shake not only did I receive a small one with no straw or spoon it was 3/4 full No whip cream no cherry door dash driver stated that the guy at jack in the box spilled it and then just gave it to him needless to say NEVER again will we order from there again 1xBBQ Bacon Double Cheeseburger Combo (Large) (Burger Combos) * Rootbeer Special Instructions: Xtra ice please sorry dont mean to be high maintenance $7.281xMini Churros (5 Pieces) (Desserts) $1.711xMini Churros (5 Pieces) (Desserts) $1.711xOreo Cookie Old-Fashioned Thick Shake (Beverages) * Large $4.651xSeasoned Curly Fries (Snacks & Sides) * Medium $3.311xTiny Tacos (Snacks & Sides) Special Instructions: Avocado lime sauce and again lots of hot sauce/taco sauce packs thank you so very much $3.001xTiny Tacos (Snacks & Sides) Special Instructions: Can we please get a lot of taco sauce packs sorry we use like 2 packs per taco thank you read more

If you have the crazy notion you'll go here and get food in a timely manner in exchange for money -- hold the attitude -- try somewhere else. read more

Manager is rude , car drove off infront of me because food was taking too long and i told her because my order went up $3 i didnt mind that it went up $3 i just didnt want to get the wrong order . Once i told her she basically yelled "I KNOW" very rude . When she gave me my card back i was putting my drink down and i didnt see her and she yells "HERE" . Definitely wont be back. read more

Enjoyed the fries and shake had a great time thanks great customer service and great experience from the staff

There's always an extremely long line that takes forever to move for some reason. Poor customer service.

Please don't go here!!!! Bad customer service and bad attitude. They been soooo mean. I ask them nicely but they answer with bad attitude and yelling at me. read more

I have been to this location 3 times in the past 4 months and it shows that someone isn't doing his/her job right I was told ( I'm sorry we are only doing Uber eats at the moment because we are short staffed) maybe if the manager would get off their a** and do his job and stop giving excuse maybe help the employees out or treat their employees right you might not be under staffed not one Uber was in the drive thu and there was two people working why do you need two people in a restaurant if your only doing Uber eats you get the order and have 30 minutes to make it if you need another employee to make that system work maybe you shouldn't be a manager you are made a manager to manage the restaurant and you failed stop with the excuses and do your job don't get me wrong corporate is at fault as well because they get raise all year long and don't pay enough to keep employees happy as well maybe let yelp know you are only taking Uber orders because you can't keep employees so this doesn't happen again read more

Rude attendees. Drive in. Really really rude. I ask for a simple ultimate breakfast with no Canadian bacon but only regular bacon. Then get told this is all we have - do you want it? Even after I told her, hey every photo you have here has regular bacon. We all have a choice so I canceled ordered and drove off, stay away. read more

Service & Food is going downhill. After grocery shopping, I decided to stop by JITB for a quick breakfast. I had to wait to order (I was about to back out), the request wasn't displayed, then I pulled up behind 2 cars.... and waited and waited. I waited almost 20 minutes. It's not that hot today (in the 60's at the time) but I was beginning to really worry about the meat in the trunk (at least it stays cool back there). Then i finally get to pull up, pay, get my drink and wait some more. Ridiculous. And the Supreme Croissant is DRY, very dry. It's awfully hard to eat dry so I had to wait to finish it when I got home. Not sure what is going on but it needs to be fixed. Maybe that is why the line was so short this morning. read more