I was looking for a second TV forth bedroom when I came across Kogan and even though I had my mind…read moreset on a well known brand I decided to give 'the Aussie brand a go' after checking for specs and price. I bought a 32 inch LED TV with PVR and DVD blind (Kogan has no showroom or anywhere where you can see the product before you buy) and it was promptly delivered to me. When I received the TV it came with a damaged stand. I took a picture of the stand and sent it to Kogan who promptly sent me a new stand. I bought the TV in May but last month the picture just died. All I got was awhile flickering screen of which I took a video and sent it off to the Kogan support team. I was asked to try some simple diagnostics which did not work. I was then asked to put the TV back in it's original packing (which by now was recycled) and then have it ready for a courier to pick up. Since I did have any packing and was happy to drive unto 50 ams to hand over the TV I was asked to leave the TV to Kogan's Sydney repairer in Tempe. I dropped the TV off . It's now been 12 days since I handed the TV over and I am still waiting for it to be fixed. Moreover I have had to chase up what's happening instead of Kogan coming back to me. Kogan a good product at a great rate but with a lot to be desired in terms of service.

Has to be one of the worst companies based in Australia , that's not Australian…read more Customer "Care" is off shore and non existent and is it any wonder they don't have a phone number when you have a problem. REVOLTING!

They don't charge credit card surcharge and they would price match…read more we managed to snag a really good price on the fridge that we like which I am super happy about! One thing I am really annoyed about is their customer service. While the sales process was relatively smooth, I find that the salesperson did not give me the in depth info nor correct info for delivery. He told us the delivery man will install our fridge and take our old one away. Turns out I needed to pay extra to take the old one away which thankfully the delivery guy didn't charge. That's the minor issue. The bigger issue is that the new fridge can't be turned on for 3 hrs or the warranty is void. He did not tell us about that- we expected a working fridge straight away and had no backup plans and had to beg our neighbours to take in our frozen baby food and milk. Not happy

Love this Harvey Norman store. The staff are very knowledgeable and helpful…read more I tend to buy all my computing and electrical stuff there.

Great service, efficient and well priced. At short notice on a Sunday, was able to get my antenna…read morerepaired. Terrific customer focus and would not hesitate to recommend or use again. Well done Unmesh.

From the owner: Repairing lcd, plasma, led tv, Antenna installation, Dish antenna installation, Playstation repair,…read moreMicrowave oven repair, AV receiver, Amplifier, Mobile phone, TV wall mounting, Home service, Other electronics repair, Repairing all brands like lg, samsung, panasonic, sony, soniq, hitachi, sharp, yamaha, denon, kogan, sherwood, palsonic, kogan, changhong, philips tv, dvd, pvr, set top box repair service

Love this store .. Excellent customer service an great prices .. Has everything I need for mobile…read morean iPad

So Ali does amazing work. Yesterday he fixed my iPhone in 10 minutes. Today I discovered a problem…read morewith the replacement screen. I went back and he figured out the problem and replaced it for me! He does great work and has really pleasant customer service skills. Definitely recommend and would go again! Hope I don't have to, but you know what I mean. Thanks Ali!

Met these guys in the local shopping centre, and was interested in reducing my household electrical…read morebill from lighting. Pre-sales process on the phone was very high pressure sales, with lots of calls, and deals that are time limited etc. Whilst normally this is a warning sign they did seem to have processes in place and therefore i expected a professional company. Post paying my deposit i didn't hear from them for over a month. I repeatedly called and emailed them and always got told someone would call me back. No one did. When i finally got through to the people that handle the NSW part of the business i was told it was due to lack of stock (was it that hard to tell me that up front!). Finally got an install date, only to have them cancel that due to issue with the installer. Another 2 weeks later (over 2 months from paying my deposit) they came out on site. Installer was nice, professional, however after looking at my lights indicated there would be an additional charge of $400 (on only a $700 install). LEDified called me to explain it was due to the wiring in the ceiling needing replacing due to it not having the earth wire. I have no issue with that - however it only took the guy 2 minutes to see this. And would have been something i could have checked myself 2 months ago and would have known upfront. I didn't go ahead with the install and now need to battle to get deposit back. The installer said this problem was relatively common, so i'm surprised LEDIfied don't clearly call it out at sign up time. I think the high pressure sales, and then post sales support are polar opposites. Having spoken to some others on whirlpool forums this is a common issue with LEDified. I'd say approach with caution. If everything is smooth it may work out, but any problem and they are difficult. Edit/Update: Received a call from LEDified, and we talked through my issues. They agreed they hadn't provided a good customer experience, and gave a full refund. Most notable was they took on board my comments, and have said they will look into their internal processes - i appreciate that in a company.

I would not recommend this company. Poor quality product and terrible customer service. It's been…read moremore than a month since I got my lights installed, and they still have not replaced one of the light fittings they broke. I have followed them up at least 3-4 times.

They have a whole store but no branch ever has anything you want. Like seriously? And you have to…read morewait 30 minutes just to ask a question or get assistance from a staff member? Especially in the CBD the staff has so much attitude? Like what did a random customer ever do to you? I'm just at a store where I am trying to find something and once I do, in a second I' ll be out of your way. And they're always like "we had this in stock but it's been stolen" ????? Like be so for real? That happens everywhere but in your store it happens the most??? They have whole ass big strong security dudes standing at the entrance, where is that security when things get stolen and actual people who wanna pay can never buy what they want because the store sucks and they never have anything. Such a big store and it's like go on girl give us nothing why even have stores at this point you never have anything anyway Oh and the Bourke Street store is THE WORST

JB HiFi Bourke Street - Melbourne. I will never shop at JB…read moreHiFi again after the appalling service I received today when dealing with the Store Manager Patrick. I had had a price match approved by your online team (I am a business customer and they were matching an existing business discount) and Patrick picked up my call mid way through a conversation with a VERY FRIENDLY sales assistant and decided that he wouldn't be honouring what had already been approved by the JB Business team AND the JB online team and although he could see three different invoices that had been issued with the discount, decided he was the messiah of JB HiFi and the overall decision maker for the whole company and he would not be honouring the deal. For a store manager, Patrick had absolutely no customer service skills, was combative, rude, continually spoke over me and cut me off and would not listen to what I was trying to explain even though it was shown on the three invoices he was able to look at. As a result of this I will be taking my business for this purchase and ALL other future purchases for myself and my business elsewhere, even if I have to pay full frieght on the products to ensure that I am treated fairly and with respect.

I wanted to buy a TV and called the store to see what they had in stock. Archie, who spoke to me,…read morewas so helpful. He advised me on a TV and how portable it was. I decided it was too big to pick up, so asked about delivery and installation. He explained all the options clearly and sent me a link to purchase it, talking me through the steps. They should pay him double - he was so courteous and helpful, and made it all so easy, and my new TV will be coming on Monday. I'll definitely use this store for future tech or appliance purchases.

Even though the store is big and the prices are alright, especially in the laptop section I came…read moreacross a lot of cheap goods. There seems to be a trend with JB Hi-Fi because I experienced the same thing with their CDs when my case were completely scratched up. Service: The employees were kind and helpful, but it's also a bit confusing because they don't have a set uniform. This one guy came up to me and said hello and I thought he was hitting on me (or maybe I just have an overblown ego) and so I awkwardly said hi. He then went over to man the cash register. This guy was in a sweatshirt and jeans. I guess I was supposed to tell he was an employee from the nametag dangling out of his pocket? Overall, the store has okay prices, but honestly they aren't amazing low to the point where you can give up the quality of the product as well. --- Also, JB Hi-Fi has several branches, all in a row but selling different things (with some overlap). Why can't you just combine it into one super-store, especially when they're all next to each other?