I really like this store. They have great deals on their already fairly priced products most of the time. The staff I have dealt with are very knowledgeable. The store itself has everything in one central location, ranging from Cds, DVDs to Games, TVs, Computers, Laptops, Cameras, Mobile Phones etc. It is also conveniently located on the first floor in the Well and I go there everytime I get a chance even if it's just to waste some time browsing through Cds and Dvds. read more

I recently purchased a new TV from JB Hifi from this store. The person that served my offered my a small discount off my purchase (even though I did not ask for it which was cool). Unfortunately I could not fit the TV into my car so I had to organise for a home delivery. The warehouse person that I spoke to said that I could get delivery of my TV as early as Tuesday after my purchase on Saturday which I thought was quite good. The transport company that was engaged on behalf JB contacted me on Monday to arrange for a delivery date of Wednesday between 8 and 10am. On Wednesday I waited until 10:20am. Realising that my delivery was not coming I contacted JB and was given the contact details for Toll Fast. I then contacted them and asked for an ETA. I was told at this point that the computer system was down but they would follow up for me again. After waiting 20 minutes I called back to Toll Fast and it was explained to me at that point that my delivery had been scheduled between 9am and midday (as opposed to 8am and 10am). This would have been fine, except I had taken work off to wait for the delivery. I then contacted JB Hifi at 11:20 to pass on feedback on my customer experience where I was told that the Store Manager was busy and that they would call me back. 20 mins later after still no phone call I called the store again and was put immediately through to the store manager (in my opinion she had probably forgotten). She then promised that she would be in contact with the Transport company to get an update. After hearing nothing back by 12:05 I contacted the transport company for an update. The person on the end of the phone explained that she had just been on the phone with jb hifi and suggested that I call them. When I asked if she could just tell me the information rather than me call someone else she said no and hung up on me. After speaking with the Store Manager at JB Hifi after then it was explained to me that my delivery had been put on priority but they still could not provide me with an update. It was then clarified to me that the manager at this store was a floor manager not a store manager. I then asked for compensation in respect to my inconvenience and I was told that my request was unreasonable and the best that they could do was to "sort me out" the next time I was in store. What does this equate to from losing a days work is not clear to me. It is now 12:54pm I have no idea where my TV is and I am understandably irritated after waiting more than half a day waiting for something that might come. Such a lack of customer empathy here, I seriously wouldn't bother. read more

The service was terrible I needed help and they said they were to busy. I bought my game which was over priced and left.