I visited several different dealerships over Labor Day weekend. This dealership was rude and…read moreunprofessional. I was interested in leasing a small SUV after test driving the Trax asked what I could expect to pay monthly on a lease. He quoted a number without asking what I was putting down or what my credit score was which I found surprising. When I said that was much more than I wanted to pay he said it was the lowest I could expect to pay. When I got up to leave the shady manager followed us out and said "come back and talk" I told him you already told me you couldn't possibly do better so no point! They are shady and unprofessional. I bought what I wanted from a another dealer within my budget.

I wish I could separate the sales department and the service department. The sales team is a solid…read more5 stars, very helpful and probably the most trust worthy in the state of New Jersey. However the service department is so bad it would be funny if it wasn't my fully loaded 2ss camaro being the bad end of the joke. Most recently I visited because of my interior having multiple bad rattles. I pointed out that this is factory sound system and that the rattles occur at half volume 3/4 bass. The dealership excitedly told me that they had simply turned down the bass and that the problem was solved. Additionally my seat needs to be replaced and my infotainment system likes to freeze. It's been about a month since i visited the dealership during which nothing was done except for a promise to call me back. Still no call back and I have left messages

Fair pricing and I felt like they really went above and beyond to work with me as they knew both me…read moreand my mom are frontliners. This is the second Honda that my husband and I have purchased from DCH and I believe the 4th Honda the family has purchased from this dealership. I have no issues at all. Everything was on the "up and up". I felt like all the sales people were honest. Nothing felt "slimy" or "shady", and they were able to work with me to get me a beautiful new car that is perfect for my family since had "outgrown" the old one.

Stopped in to get some parts for my Honda. Originally talked to Justin over the phone who was very…read morehelpful with what I needed. When I came in I met Glenn in the parts department. Also super helpful and knowledgeable. Once I provided what I needed he got me parts. Fantastic customer service. I'll definitely be back.

I finally got everything finalized and my tags. Due to covid it took a long time. I am leaving a…read morefive star review because they could have sent me away as all the other big name dealerships have in the past. They worked with me. They got me financing that was lower as I have ever been quoted in the past. Gregory is the man there he got all my stuff figured out when other people couldn't. Yes there was fees yes it took a while to finalize. They put me into my truck on day one and I was happy waiting for my paperwork to finish. One thing to watch for is if your vehicle is from Canada the warranty may not transfer so be diligent in your research. With all the fees it was well below blue book.

Avoid Unique Auto Mall at all costs. I was dealing with Levar Davis to get a deal done. They ran…read moremy credit and the last thing they told me was that I was officially approved. But right after giving me the good news, the runaround started. Every time I reached out to finalize things, it was just non-stop excuses--saying the finance manager wasn't in, claiming they'd talk to the finance manager and call/text me right back, etc. Then they completely ghosted me. No real updates, no returned calls, just total silence after taking a hit on my credit. It's completely unprofessional to tell someone they're approved and then drag them along with excuses before pulling a disappearing act. Save yourself the headache and go to a dealership that actually respects your time and knows how to treat customers.

This is an honest review for Legacy Automotive in Old Bridge, New Jersey. I have recently purchased…read morea vehicle from this dealership in the past few months and this is my personal experience. If I had to purchase another car from them in the future, I would not. I was looking for a particular vehicle which Legacy advertised online. I stopped by the dealership to inspect, and test drive the vehicle. I was only allowed to drive the vehicle on the back roads behind the dealership. They said they don't have dealership plates for me to take it out on the highway. I was like "wow", it seems strange that a car dealership does not plates to allow customers to test drive their cars "that's crazy to me". After I came back from the short test drive we started to talk about the price for the vehicle. To my surprise I was hit with a PVP fee on top of the price of the vehicle plus the standard tax, doc, and DMV fees. This PVP fee was $2695 for the dealership getting the car ready for sale that they had explained to me. This includes a hundred point something inspection of the vehicle. Please read on from what I found after I purchased the vehicle that make it seems like a joke. Even after the bogus PVP fee they tried to tack on the purchase price, I negotiated the fee down and did agree to buy the vehicle. It took a few back and forth and we finally agreed on the selling price. I left a deposit and would come back to pick up the vehicle a few days later. When I came back to pick up the vehicle it was ready that time that I had scheduled, and I was out of there within an hour. Quick advice if you have a bank cashiers check ready the closing would go quicker because you don't have to sign additional paperwork. I came home and inspected the vehicle a bit closer because I am mechanically incline and knew what to look for. Now you remember the PVP dealer prep fee that I was supposedly getting charged? Upon further inspection I found out that these people did not even do the things they had mentioned. First the coolant level in the reservoir was empty. The car could have overheated if I was driving longer. Second, the brake fluid was at the minimum line, and they did not top off the fluids. Third, my TPMS light was on during the test drive, and I thought they would fill air in my tires. I had to go fill in the air myself and luckily it was just air and not the sensors. What happened to the inspection that was supposedly done at the dealership? Guess what? It was never done and proof that their fee is another way they try to scam people to get more money. I wouldn't mind paying for the fee if the work was actually done and now, we know that it was bogus. Please beware of this fee. Here's the next issue, if you are in New Jersey you are given a 30 day temporary plate. During the last week that the plates was going to expire, I called the dealership asking when should get my permanent plates. They just kept telling me its processing and will call me when it's done. After my initial temporary plates expired I called them back and asked if they can get me new temporary plates. The answer was "no" I can not get new temp tags. I asked them if I get pulled over by the police what do I tell them? The rep said the dealership will pay for the ticket. Again strange to me that instead of giving me new temp plates they will pay for my traffic ticket? After 6 weeks my purchasing the vehicle I finally got my permanent plates. This is after all the phone calls and them avoiding me. Someone actually put me on hold for 20 minutes and then hung up on me. This is bad business practice for anyone to do that to their customers. On a side note, I did not drive the car for two weeks because I was afraid of getting pulled over by law enforcement. I actually did the dealership a favor by not risk driving with expired plates. Luckily, I had another vehicle to drive in the meantime. Other customers who does not have a second vehicle will run the risk of being stopped by police. Overall, I liked my vehicle but not like the purchase process. Funny they advertised their service department can service all type of cars and needless to say I won't be bringing it in for service. From the bogus extra dealership prep fees to the long time it took to get my new permanent plates I would not come back to purchase another car from them. Even if the price is good, they will hit you with the bogus inspection fee that they do not perform on the vehicle. There are other people on these reviews who also went through the same experience. The dealership might say this is an isolated incident, but others posted similar experiences if you guys do your research. Buyers Beware is my advice.

Legacy asked for a $7k deposit, they assured would be returned, to hold a vehicle while I flew into…read moretown and take a look. When I got there the vehicle was not at all as described online, so I passed on purchasing it. It has now been 12 phone calls and a month later and they now hang up on me when I call. DO NOT buy a vehicle from the skeezeball salesmen. They are dirt thieves through and through.

I have purchased 5 cars from Jeff for myself and my family He is outstanding and now in the…read moreprocess of another would not go anyplace else and I live far from his place

So, you see reviews on here that are good, and some that are bad, and you ask yourself "Which one…read moredo I believe?" My suggestion is believe them all. I also had the experience I'm reading in the negative reviews. Jeff sold me a lower priced Volvo. Buyer beware, I guess. Check Engine within a month, and the engine leaks, and so does the coolant. If you fall for his earnestness, just remember, it's all to get you to sign your money over. Can you get a decent car there? According to the good reviews, it would seem so. But the man looked me in the eye, told me the car I was getting was safe for my college aged daughter. He told me he would be comfortable with his own daughter driving it. He was lying to me. All's fair in love, war, and used car sales, I guess. But these horror stories are true. Just factor that risk in when thinking about buying from this place.

Payless auto sales aka Trophy Auto Lounge : This dealership's pricing practices are extremely…read moremisleading and designed to lure customers into predatory financing. The vehicle I looked at was advertised online for $11,298, but once I arrived things changed quickly. The out-the-door price for a cash purchase jumped to over $18,500. The reason? The advertised price only applies if you agree to finance through the dealership under their terms. If you want to pay cash, they start piling on non-sense add-ons and fees such as transport charges, warranty packages, and even something called a "finance coupon recovery" fee. These are essentially penalties for not financing the vehicle through them. When I declined all the unnecessary extras and said I was only willing to pay the vehicle price plus legitimate costs like sales tax, title, registration, and their already outrageous $995 doc fee, the total came to about $13,480. Instead of working with this honest price structure (which they argue is their website disclaimer), they came back and said they would "meet me in the middle" at $15,000. That tells you everything you need to know. The advertised price is not a real selling price -- it's simply bait to get customers into the dealership so they can pressure them into high-profit financing agreements where they likely make money from lender kickbacks and inflated interest rates or when paying cash attempt to pad their pockets additional profit charges. Make sure you read the fine print on their website carefully before wasting your time. This dealership advertises artificially low prices that are simply a get you in the door advertisement and have no intention of selling any vehicle at the price unless they can rob you somewhere else during the purchase. Transparency and honesty matter when buying a car, and unfortunately, I did not find either here. Finance Coupon was the funniest additional charge I have come across in a while. This dealership appears to be engaging in the exact type of deceptive pricing practices the FTC recently warned 97 auto dealership groups about. The advertised vehicle prices seem to apply only if customers agree to use the dealership's financing, while cash buyers are suddenly hit with inflated pricing, unnecessary add-ons, transport fees, warranty charges, or other questionable costs. The FTC has made it clear that advertised vehicle prices must reflect the true "all-in" price available to all consumers, excluding only government taxes and title fees -- not conditional financing incentives designed to push buyers into high-interest loans. Advertising artificially low prices to lure customers in, only to change the terms based on financing, is misleading and undermines consumer trust. Unfortunately, they specifically want uneducated consumers to purchase from them. The sales staff was nice but are unfortunately the face of the ownerships deceitful practices. It took a lot of restraint on my part not to interfere with the customers next to me who were getting robbed and had no idea.

I came to this dealership to check out a 2018 Mazda CX-5 in blue after booking an appointment. I…read morearrived and was greeted about 10 minutes later by the salesperson, Dylan Cabral. He seemed polite, which I took as a good sign--turns out, I was wrong. The vehicle was listed at $10,633. During the test drive, the car started smoking. The salesperson claimed it was because the head gasket had been replaced and there was leftover oil residue, which honestly made me laugh. A good mechanic would've cleaned up properly after finishing that kind of work. Then we sat down to go over the numbers. Somehow, the $10,633 car turned into over $17,000. One of the biggest fees? A "destination/delivery fee." When I asked why, I was told it was because "the car had to be delivered to the dealership." So, I'm paying a hefty fee for... gas? This is a hefty fee that typically only applies to new cars--maybe I missed something and this was secretly a new car? Because the amount of scratches and interior wear said otherwise. On top of that, they added a "package" costing over $6,000 on a car barely worth ten. Let's go over this scam of a package: 30-Day Buyback: A week or two should already be standard, especially when the car starts smoking on the test drive. Powertrain Warranty: Reasonable, but considering the dishonesty I'd already seen, I wouldn't trust their mechanic to touch anything. Nitro Tires + Warranty: Completely unnecessary. 1 Year of Free Oil Changes: My own mechanic offers that for $29 with premium oil. Door Edge Guards + VIN Etching: You can buy these online for cheap. Ceramic Coating: Laughable, given how rough the car looked. $99/hr Maintenance & Labor: Not a deal--most shops already charge that, and I get free diagnostics locally. Even after all this nonsense, the best they could "do" was $12,000--and that still didn't include taxes or documentation fees. For a car that smoked, had visible damage, and no inspection? Unreal. Instead of doing the right thing, they tried to sell me the car anyway, lied about fees, and played games with my credit card as a pressure tactic. Nice try, Dylan Cabral, but those tactics don't work on me. You saw I had a baby with me and that I was on a budget, and still tried to take advantage. That's just low. If you had been honest from the start, skipped the bogus fees, and taken accountability for the car's condition, maybe I would've made a purchase. But instead, you wasted my time and insulted my intelligence. The way this dealership operates is dishonest, manipulative, and completely unprofessional. Edit: Also, we had to freaking see the car smoking to know you guys had repaired the head gasket? That's a serious repair, not something you shouldn't mention when trying to sell an overpriced piece of junk. That's instantly $1,500 off due to perceived risk. My advice, don't do business with these people, you'll regret it.

Me and my fiancé went to look at a car. We loved the car and my fiancé wrnt the next day to buy the…read morecar . He had the car for two hours and check engine light came on . Je called the sales people and wanted him to tale car to someone in Bayonne to look at it stating it's just a sensor but in all actuality it was the timing chain ( which is not a quick fix). He took car back and demanded his money in which he paid in cash.. They gave him a check instead of cash . I will never refer anyone to them mainly because we asked before we bought car if the timing chain was changed the dealer said yes they cars are throughly checked before they put them put out on lot .

Purchase a vehicle from them in February Vehicle has a lot…read moreof pending issues that are not covered through the warranty provided Warranty does cover anything

I have been talking with Vitale Motors for the last couple weeks about getting a truck. I was told…read morethat the truck, I was asking about was already prep and ready for me to take a look at and test drive. They knew, I was driving an hour and a half to the dealer. They were very polite. When I drove the truck it was clearly not in great shape. ie sever steering and suspension issues. I was told, if i signed a contract for the full price of the truck and left a deposit, they would repair the steering and suspension issues. Since they already didn't keep their word and had me drive an hour and a half for a bait and switch, there was no way was I trusting the dealership to do the right thing. Stay away from Vitale Motors.

Great service, extremely satisfied customer. Would shop again with Vitale Motors, they are the best…read morein the business