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    J. Turner's Home Improvement

    5.0 (1 review)

    Services - J. Turner's Home Improvement

    Moisture control installation

    Moisture control repair

    J. Turner's Home Improvement Photos

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    7 years ago

    Helpful 3
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    Real Dry Waterproofing

    Real Dry Waterproofing

    3.0
    (8 reviews)

    I called Steve Wall and he was very responsive. He was very knowledgeable and honest. I had…read moreanother company come in prior who said I needed to waterproof my basement for $15k. This person did not look outside or take time to listen. He just said oooh you need a full waterproof. Steve said I wouldn't hire me. You don't need anything. It happened one time and it was a bad storm. He checked my gutters and looked around the house and is confident that I will be fine. He saved me 15k. Real Dry is honest and thorough

    RealDry's website states they service all of Massachusetts and address both crawlspaces and…read morebasements, so I reached out via their website contact form about the wet crawlspace in my western massachusetts property, and included its address. I received an email response from owner Curt, "You are currently out of our service area. You can try XYZ Company". His email signature's phone number had a 617 area code (Boston) and my property is in western MA, so I wondered if my query had been inadvertently sent to a Boston-area office. The site listed a different phone number for western MA, so I called it. I asked the man who answered if they serviced my western massachusetts town, and he said, "are you that lady with the crawlspace? Yeah, we don't do crawlspaces, and I have alot of work." I said thank you, wished him a good day and hung up. So, while I'm disappointed I won't get to work with RealDry, as I thought they had the expertise I needed, I'm annoyed to be lied to by the owner TWICE - first about the company's service area via email, and a second time, after he revealed he'd lied about the service area when I called their office close to my property and then additionally told me the company doesn't work on crawlspaces even though they prominently list crawlspaces on their website's homepage. If you're too busy, or don't want to consider the job for some other reason, just say you're too busy from the get-go. Don't lie - and don't lie repeatedly. It informs others that you're dishonest. The recommended "XYX company" was more than happy to come out and see the wet crawlspace RealDry was too self-important to bother with.

    J. Turner's Home Improvement - waterproofing - Updated August 2026

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