First, I called Kameron to set up an install date since she said I was the point of contact. I left a voicemail. Two weeks passed without return call. So I texted the service production supervisor, Greg. There's a video on FB where the owner states that what separates them from the competition is that they don't use subcontractors. There is no video or typed message anywhere on the internet saying otherwise. This is a lie. They do use subcontractors. They say the video is outdated but they know it's out there and didn't do anything to clarify.
The crew came out on time. They left with huge gaps in the corners, small gaps, no caulking along the frame, the sills are uneven, the seams are horribly done, etc. II was told Greg was going to stop back that afternoon but he didn't. I texted Greg later to tell him about the issues and sent him pictures. He said he'd be out the next day but didn't. Five days later he had the office call me to setup a "repair" job. lol I'd hardly call this a repair since the issues weren't done to begin with.
To this day, I've yet to get an apology for the shoddy work and only received a "sincere" apology after I filed a complaint with the BBB for deceptive business practices and false advertising concerning the video.
We'll see what happens and if I have to get the courts involved. read more