If (or when) they ruin your hair, they act annoyed at you for asking for a revision. They act like…read moreit's your fault they made a mistake no matter how nice you are or even if you tip despite their mistake. It's pretty unpleasant. I'd post photos of what they did to my hair but rumor has it they retaliate by refusing refunds when they figure out who are the people leaving the reviews.

Manicure. Never again. No hand massage and she was very…read morerough that my cuticles were injured and started to bleed. Not very relaxing. Other services I've had done at Charles Scott have been very well done and professional. I was very disappointed with this manicurist.

This happened today: THREE different people (random strangers) made it a point to tell me that I'm…read morepretty/beautiful!? That has not happened for ...? I am convinced it's MY HAIR! My look AND my attitude are both beautiful today thanks to Maggie! Proof that a great cut can make a person go from drab to diva! Thank you, Maggie, for your artistic awesomeness and positive vibe!

I got a Groupon for Folicle with Gwyn as my stylist she was adorable friendly and she listened to…read moreme ! I came in with hair to the middle of my back not having had a haircut in months and showed Gwyn a photo of me with the haircut I wanted and she did an excellent job I love it ! She cut 4 inches off and I feel fabulous!!! I will be returning for future hair cuts !!! Christine the salon manager was sweet as well !

Madison is amazing! She did my color, haircut, and blowout -- and absolutely nailed it. She really…read morelistened to what I wanted and then went the extra mile to style it in a way that fits my hair type and face shape perfectly. She clearly knows her stuff and makes the whole experience easy and fun. Definitely coming back again!

Love this Salon. People are friendly and helpful. The salon itself is so up to date and beautiful…read moreand clean!! My cuts and color are always spot on. You will miss out if you don't try Fine Bella

Worst experience of my life. The girl who did my hair color did a horrible, I mean horrible job…read more. Think before you go there. I wish I could remember her name. Also, the manager treated me very badly after I told her about my hair color disaster. Stay away!!!

I've been coming here for 2 years now. I get my hair done by Kelly L. There are two Kelly's so make…read moresure you ask for Kelly L. She is exactly what you want in a stylist. Besides always walking out looking fabulous she's smart and can tell when I'm not talkative and let's me relax. Added bonus she gives the best scalp massage ever. I love getting my hair shampooed her attention to detail makes my head feel fabulous. It's the little touches that she does that make me so glad to have stumbled on her. The hand massage is a bonus. Besides her skills with color and cutting she is a very sweet young lady. I look forward to my hair appointments and trust her to change it up for me when I feel like a change. The whole salon is nice they offer many services and it's a clean salon filled with friendly faces. But Kelly L sets this salon miles above the rest.

Worst hair experience ever. When I was handed a quote for $250+ for highlights/cut, I should have…read moreran, not just walked out. I can't afford "Cost Cutters", so I'll go to a real salon from this point forward. I took off all the nickel and dime extras that are part of a normal service. I paid for just highlights/cut. I showed pictures of what I was thinking - all were shoulder length. When I felt scissors and clipping way up on my neck, I was like... oh sh!7 It was absolutely the worst cut I've ever had and it's going to take months to grow out. Since I didn't pay for all the services, I walked out with a still damp head, no style, hair frizzing up, and $145 less in my bank account. Run, Run, Run away from this place.

Why when told to cut between 1/4 & 1/2 inches to do a trim is my hair almost 3 inches shorter &…read morebunching from so many short layers. Length is gone, she cut it off. Was Zoey trained to cut hair or listen to her client? I had to tell her to stop cutting but until I got home I had no idea she cut it so short. It took her 45 minutes to mess it up. I never saw anyone cut like that!

I have been struggling with thinning hair for a while. I was recommended to Michelle at Studio M…read morethrough Kelly another stylist there. She recommended a topper to help with my issue. When it came in, I sat with her and she matched the color to exactly what my hair already was. It's amazing! Fast forward! I ended up changing salons and now I go to Michelle I can honestly say that she is one of the most genuine people that I have ever met. She listens, she makes suggestions and all around she made me feel comfortable! I highly recommend her! I am forever grateful!

I have been a client for about 8 years. During this time I have seen a few stylists and see Katie…read morenow. My hair always looks amazing.

Nathan was awesome and really everyone in the salon is great. Loved the beautiful decor, Aveda…read moreproducts and thoughtful stylists. Definitely will go back!

In November 2022 I received the worst haircut of my life here. I asked for layers and gave the…read morestylist a generous tip. When I washed my hair post-appointment, I was dismayed to see the horrendous results. I would not recommend this place to anyone. Ever since this experience, I have never step foot into an aveda salon or used their products.

This was one of the worst salon experiences I've ever had. I called over a month before the…read moreappointment looking around for a local salon to have hair done for a wedding I was in. When I called I very specifically explained the length and texture of my hair as well as the style I wanted (long, flowing "Kardashian-like beach waves). I again very specifically asked if someone in the salon was experience with this type of styling and could do this. The woman on the phone assured me she would do a great job at it. So when I arrived this past Saturday for my appointment I was expecting nothing less than what I was promised. Before she got started I showed her a picture of the style I was going for and clearly explained to her that my hair does not hold a curl well at all. So she would need to use the appropriate product to ensure it would hold throughout the days festivities. She neglected to put any product in and turned on a curling iron that looked like it had 10 years of corrosion on it. At this point my options were limited so I just went with it and hoped for the best. She curled my whole head and the when I gave her the clip to put in the crown part she had a horrible time clipping it and had to call over another stylist to help because her hands were too sweaty. I know because she told and showed me. The two of them tried for 10 minutes to clip the top of my hair. The finished product looks like a bumpy mess that I ultimately ended up completely redoing. All the curls fell out within 2 hours and I had to redo the back curls completely before the reception. Bottom line, the out of date stylists are on the same level as a Best Cuts, low-end salon that should be limited to shampoo & sets on little old ladies. Worst $40 I've ever spent. Could have done a better job myself.

They have moved to Biddulph Plaza, 7004 Biddulph Avenue Brooklyn OH 44144 in May. I have been a…read moreloyal customer for over 30 years since they were at Ridge Park Square (called Hair After), then at their State Road location in Parma, then on Memphis Avenue location, and now at Biddulph Plaza. Robyn has cut my hair for nearly 20 years. Very professional, fast, affordable, and she is a great conversationalist. All the employees are like family.