Highly disappointed with this salon. Had to make a special trip to make an appt because no one could answer the phone or reply to an email after trying to schedule an appt. After an appt was made in person , was scheduled for a haircut a wk later at 6pm. The day of the appt an hour before they called to cancel via text. Agreed to reschedule appt for the following week but gave 2 options on times. I choose the 5 pm slot via text after Brook gave me the times. I texted to confirm on the time and message was never opened, confirmed or could respond back. Day of appt I texted Brook confirming appt, no reply. I called and left message on her cell phone and no reply, sent another text to confirm appt and yet another no reply. My guess is after seeing this Hispanic in Amherst enter their salon REFUSED to take care of me and had no intensions in doing so from the very beginning. Truly Sad!!
Disgusted and Highly disappointed Latina from Amherst. I suggest if you're of Hispanic descent don't waste your time in coming here!! Just a bit prejudice is my guess!! read more