I have been to Petes many times and the staff is always so helpful. They fixed my bike RIGHT before…read morea ride too, they are very accomodating and absolute experts.

Frustrated with online ordering? Here's my recent experience…read more.. I recently ordered a pair of Salomon ESCAPE VITANE Nordic poles from Pete's Garage. The order confirmation promised USPS shipping, but five days later, the USPS tracking still shows "Label Created - Awaiting Item." I contacted the store requesting a cancellation and refund, but they refused, insisting I pay and "wait for USPS," claiming it's a USPS problem. Meanwhile, the package has never left their facility. This experience highlights the challenges of relying on customer service promises when shipments don't actually move. A transparent shipping process, timely updates, and easy refund options are basic expectations in 2026. Lessons learned: Always check tracking immediately. Keep your bank/card ready for disputes if the store doesn't deliver. Companies that don't respect customer time or money risk losing credibility fast. Hopefully, sharing this helps others avoid similar frustrations and encourages better transparency in online retail.

I went to see Bob in Early 2025 to have a new set of grips and shafts purchased for my Pings. After…read moreworking with Bob decided to purchase a set of custom fit made clubs. Between Robbie Bob son. I have a beautiful well fitted set of clubs. My son even purchased a set after I did. My only issue exist that I was promised a Driver Head Cover to match rest of my other ones and it has never happen I told it be in next week or soon and after 7 months not here yet. Great Clubs enjoy look , feel and how they perform.

I have no idea how this place stays open. I've been there twice in the last month and didn't hit…read moreballs either time because nobody has been in the shop. Waited 5-10 minutes and nobody showed up. Tried them one last time today and was told the range is closed due to mowing....it's 11:00am! Here's an idea: you don't open until 10:30 so maybe you should mow the tees BEFORE you open so people can actually hit balls during your open hours (10:30am is a ridiculously late time to open a driving range, btw). Also, $25 for a dozen used golf balls (20+ years old DT's) and $30 for an off-brand golf glove isn't helping your cause.

Trek should reconsider there Green Bay representative. Stadium bike charged $150 bucks for an…read moreelectric bike tune up and check out and never even removed the front tire which take 10 seconds. Never check the tire rim for straightness and didn't remove the rust on the brake disc. When I pointed the rust out to the woman in charge she didn't even offer to clean up the rust. Unbelievable bad attitude you think you pay extra for a quality product like trek and you get a money first poor workmanship bad attitude dealer. I hope trek reads this. Because I'm not the only customer not happy with this establishment.

I was traveling on my bike from Iowa to Door County and got a flat tire. I stopped in to see if I…read morecould get my tire fixed on the immediate fly. The two gents there were very helpful, kind, thorough, and quick. They really saved my day off traveling. Much thanks too Stadium Cycle West!!

Nelson Tactical was professional purchase to delivery. Communication was excellent in settings up a…read moredelivery date and time to meet my time frame. The delivery entailed navigating a very tight corner to bring my large safe down a flight of narrow stairs. The three gentlemen did an outstanding job at menuvering the dolly and performing the task safely. Very happy with the whole experience.

It smells of bacon and donuts here. Now, normally that would be a pleasant experience but, thanks…read moreto the caliber of person carrying that scent with them, the odor is offensive in this venue. It was a challenge to communicate with both the staff and other guests. I think that problem was related to the fatigued mouths of said staff and guests; they were probably sore and exhausted from so much licking of boots. As for value, I wouldn't consider anything here to be of value; this is a black-hole of value.

Bought a gun that didn't fire. Upon investigation, the gun hadn't even been cleaned or fired to…read moreverify functionality. Bottom line, it doesn't work & they would not do a return. Despite the so-called 30-day warranty. -The shop owner said "buyers remorse"- Shop somewhere else Buyers beware

Have been doing business with Gus for so many years I can remember Lime Kiln Rd. This is the…read morepremier shop in GB! Used, New, and all the parts, swag, and ammo you need. In the very rare event Gus is sold out or does not stock an item, they will gladly drop what they are doing, find the product online, and order all while the customer is in the store. Have never been treated poorly at Gus's. Shop with confidence.

I have never in my entire life had so many problems with a business, let alone trying to obtain…read moreshoes for my special needs son and myself. I have always went to the New Balance Store in Appleton but since this store was close to our home it is why we went there. My husband, son and myself visited on a Saturday in August of this year ( 2018). We went in and my son and myself were both measured. The sales lady appeared incompetent about wide widths and took them over 20 minutes to place 2 simple size order for wide with. The order was then placed and were told it would take around a month or so for our shoes to come in. I get a phone call from a sales woman about 1 week later stating that someone placed the wrong order for my shoes and they did not make my size but they would order several different sizes but this woman was not sure of anything. I told her over the phone that I did not have time to sit there on the phone for 30 minutes debating shoes size and that I would think they should know about shoe size. I went in the store a week after this to get sized once again and the correct order for my shoes, I thought all was fine. I called yesterday ( October 1st) to see where my sons shoes were because it had been since August that we placed his shoe order and to check the status of my shoes. The sales person was utterly clueless. The sales girl said they had no order on file for us even being in the store but there are shoes there but there is no name on them. I am thinking to myself wouldn't a business have a name to an order for product. I asked the sales girl to get into their system and she could enter our name and address and our order would come up. The sales girl told me they have no computers that work. I was so frustrated at this point and told them I would just go to the Appleton store. The sales girl called back and then said, "Oh we have a pair of shoes here but not sure if they are yours or your sons or whose they are?" I told her that I have never in my entire life had experienced such a hassle with getting shoes. I told her we would just go to the Appleton store like I should have because the level of incompetence here is astounding, I wondered how these sales girls even dressed themselves in the morning? So today the phone rings and it is this Vander loop shoes. I asked the girl on the phone if she was a manager, she said she was one of them. I asked her if she wanted to hear customer feedback. She said yes, very rudely!! Then she tried to over talk me, accused me of yelling at her. Extremely unprofessional to say the least. I then again asked her if she wanted to hear from a customer and customer feedback to why I am so frustrated. She then says, "Yes, but accuses me of yelling at her staff." I told her that I am not yelling and would she really want feedback from a customer? She then began to accuse me of yelling at her. I then Yelled at her, "THIS IS YELLING YOU DUMB BITCH!" I slammed the phone up. She then calls me back. I see the caller ID and am like, "Oh now this is harassment." Get this, she calls me back and I answer. I ask her, "What in the world are you doing calling here?" She then said, "I was just calling to tell you I cancelled your order." I told her, "Do not ever call here again, bye bye." I would go bare foot before I ever went to this place of business. Warning for anyone reading this, If you have a special needs child or if you need a special order DO NOT, DO NOT, EVER GO TO THIS STORE! YOU WILL NOT GET HELPED AND THE SALES WOMEN ARE IMCOMPTENT, They make Al Bundy look like a genius!

Bought a pair of Merrill shoes today and they fit perfectly on my very unusual size feet…read more The salesperson was outstanding! Was In and out in 15 minutes. My kind of shopping. Sincerely, Dale

I was sent the wrong item and then was told they would only send the correct item after they…read morereceived the wrong one. you are inconvenienced because of their incompetence. good service would be to send the correct one with a return label so the wrong one could be sent back in same box. all you will get is a we screwed up message...thanks a lot!

Great staff in a great hobby shop. Fantastic custom detailing & painting work.read more

I needed my ring resized and I originally went to the mall and stopped at a few chain stores (big…read moremistake), the employees were so rude. I decided to take my business to this small business and I was pleasantly surprised. The employees here are SO kind and helpful. I really appreciated how they made me feel comfortable because I was nervous walking into a jewelry store to begin with because I am young and I don't have a lot of experience with jewelry. I was given the option to pay a little bit extra to have my ring done sooner and my ring was done within hours! I will definitely be back for any of my jewelry needs in the future! Please don't waste your time at Kay, Zales, Jared, etc. this place is wonderful!

I went there because I needed to replace just the clasp for a watchband. The young lady who helped…read moreme didn't try to pressure me into buying anything, and she gave great service at a great price. I highly recommend that you try them out!