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    J P Woolies

    5.0 (1 review)

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    5 years ago

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    East Slope Outdoors - Unsightly pull on front of pullover

    East Slope Outdoors

    4.7(25 reviews)
    4.3 km
    •$$

    Staff was super helpful and friendly. Came in to size my 3 yr old, my husband and myself for ski…read moregear. I have never skied and I had 0 idea of what we needed etc. The guys were all super helpful, friendly and comforting about what to expect! Great rate for rentals! I returned some gear early and was refunded for unused days which is soooo amazing. 1000% kn customer service. Highly suggest coming to East Slope for all your snow rentals. They have ski, snowboard, and shoeing and other things for rent! They also have tons of cute clothes for sale! Definitely stop in here!

    I was really excited to purchase a merino wool pullover from East Slope Outfitters in Big Sky Town…read moreCenter. It was performing well, so I went back the next day and purchased a second one. Unfortunately, the first pullover started developing pulls almost immediately. One particularly long pull in the front snagged on something as minor as my cuticle--something that shouldn't even be possible. I also noticed additional pulls on the back, even though I had been careful with it. When I went into the store to discuss the issue, an employee was empathetic and directed me to the manager. However, the manager--a brunette helping a customer with ski goggles--was completely dismissive. When I explained the situation, she responded with, "Oh, it must have pulled on something." I acknowledged that it caught on my nail, but I was shocked that such an expensive pullover would be so fragile. Rather than offering any assistance or even engaging in a conversation about product quality, she quickly shut it down, saying they couldn't do anything since I had already had it for a few days. For a store selling high-end outdoor gear, I expected better durability and customer support. Spending around $130, I at least hoped for a discussion about quality assurance or a possible exchange. Instead, I was met with indifference. It felt like they cater more to tourists passing through than to customers who actually care about their purchases. If you're looking for durable gear from a store that stands behind its products, I'd recommend looking elsewhere.

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    J P Woolies - giftshops - Updated October 2026

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