A small store near the harbor with fashionable clothes. I would have given it four stars if they…read morehave more size selections.

This is a reasonably nice store. The staff is friendly but the clothes are a bit more geared to the…read moreolder generation. The selection is a bit limited but I still managed to buy something.

We had a great time shopping, store was clean and the employee John was very helpful and nice to…read moreus! John gave us recommendations and styles he thought we'd like ... he was a great help! Lots of people out shopping due to the rain but he was great to all the shoppers on a busy day!

Friendly staff and better selection than most of the other stores located in densely tourist areas…read more For example the one in Martha's Vineyard was depressingly limited in styles and colors. The MV location didn't have much of the classic black dog prints, but more so newer designs and patterns that I didn't feel speak to the brands original style. The Falmouth store had a lot of variety with the very classic black dog print on shirts, sweaters, mugs and accessories. I ended up buying a bright Clementine colored t shirt for $32 after a staff member helped me find my size by retrieving it from the stock room. Much appreciated.

The nicest worker ever! The girl working was so kind and helpful. The absolute best! I really…read moreappreciate how friendly she was.

Worst possible customer service. I would give 0 stars if possible. Employees were rude and…read moreunhelpful when i wanted to return a bracelet i bought minutes before in a rush to catch the ferry after i realized it was too big and didn't fit. All i wanted was a refund or for them to void the transaction but they said they could only give me a gift card even after i said i lived out of state. They never once told me about their "return policy" as i was in a rush checking out and I would not have purchased the item if I had known it. I was left with the same bracelet as all of their other products were overpriced and unattractive. Not worth your time or money.

This store has odds and ends from houseware, snacks to clothing. The clothes weren't really my vibe…read morebut all the food looked really good. We don't have a kitchen here while on vacation but I did pick up a bag of truffle potato chips that were really delicious. Staff was in a conversation with another customer when I arrived but seemed friendly upon check out. Value seemed a little pricey but nothing ridiculous.

yesterday I called with a question, to which the woman I spoke with was very rude & unhelpful. her…read moretone was extremely condescending & for that reason, I won't be going into stephanie's in the future.

Laine and her daughter were amazingly friendly, welcoming and so HELPFUL! I got a dress for my…read morestepdaughter's wedding reception and they did a custom fit within 3 days!!!! Dress was stunning and I looked/ felt wonderful thanks to their efforts and responsiveness! HIGHLY RECOMMEND!!!

My dress selection experience was phenomenal. I went into the appointment feeling very self…read moreconscious and scared I wouldn't find anything - and I bought the dress I wore that day off the rack. Never needed to go anywhere else! One and done baby. Melane understood my vibe and comfort level and brought me a great selection of great dresses. The fitting process was also so great. I live in San Francisco, so within a couple of days they rushed my fixes, and packed it into a suitcase for me. I truly couldn't be happier with how I felt about myself on a day I was so scared I wouldn't look good. Thanks Melane :)

What a huddle little (er, not so little) gem of a store. I love coming in when I'm in town. The…read morebest all weather gear (like rain pants, gloves, hats, shoes...) unique jewlrey and even snick-snacks from other lands. Service is currently, and you never know what you'll find. I personally love the clearance section to see what deals I can find.

Made a first time visit the other day. My husband found exactly what he was looking for (boots)…read moreand I found something I didn't know I "needed"- a cool shirt. I will be returning to get some foul weather gear pants. Started with an outstanding greeting/welcome/tour by a lovely helpful woman whose name I am sorry to admit I can't recall at this moment. For sure looking forward to going back and bringing friends. There is so much great merchandise in this store.

I always enjoy stopping by Boneyard Surf Shop during my summers on the Vineyard. Simple, laid-back…read morestyle but still fashionable -- exactly my type. Went in today and the woman working the register was super kind. She even recommended I hold onto my receipt since they do exchanges (no returns) within about 10 days. Fair enough -- that's pretty standard for the smaller island shops. Unless you're at the bigger brands like Lululemon, Faherty, or Vineyard Vines, expect exchange-only. Great service either way. Highly recommend if you're in Edgartown.

Horrible customer service, one of the worker who's an older lady was very rude and not very helpful!read more

The owner/manager; whomever the tall, dark haired women who I've seen in there the last two times…read morehas to be the most miserably rude human being I've ever encountered. Nalu was previously owned by someone else, very friendly; enjoyed going in there. They've since relocated a few times around town. I looked forward to going in there (and spending money). Again, my latest experience with this woman was so terribly uncomfortable and blatantly aggressive upon just entering the shop, I immediately said to myself I can't possibly give her my business. I said hello and very bubbly tried to converse with her (as she was the only person in there) I commented on their new location and she snapped back immediately as if in attempt to embarrass me, "we've only moved twice" then went on to speak to me as if a 1st grader, slowly describing each previous shop location. She kept repeating "Two" "we've only moved TWICE" "that's only two moves". I stopped smiling, looked down and didn't say anything more. She then laughed and said something else about how it was only two moves. It was appalling and awkward. Instead of engaging in such barbaric banter and even acknowledging her lack of professionalism, I just graciously said thank you very much, and left. I will not be returning and certainly never purchasing from there ever again. Which is a shame considering it was one of my all time favorite shops. To make matters worse, while walking out of her shop, she very facetiously, condescendingly and mockingly said "bye, thanks for coming in, have a good day". She will be terribly disappointed in her poor attitude towards customers and having pushed them out like this when she is in need of that incoming revenue to keep her business alive. And if she is not the owner, I hope she is replaced fast.

I love this shop. Everything in the store is beautiful. The shop owner is incredibly welcoming and…read morehelpful. Nalu is a lovely place to shop! I will definitely be shopping here every time I visit the island.