Dr Gutta came into the exam room and was very condescending to begin with. His consult was to…read moreforcibly wiggle a tooth that was not a problem. I asked him to stop and he said it has to come out as well. I told him im not going to take that tooth out. Just the one the dentist said needs to come out. He said we can go round and round but it needs to come out. I told him again im not removing that tooth. He was pushy about it and then finally said we'll what do you want to do? I said I want to leave. He turned around and walked out without another word. Believe it or not this whole thing was around 3-4 minutes. I would never go back and suggest for safety that you avoid this dr. I would be afraid of sedation with his arrogant personality.

I had 3 wisdom teeth removed yesterday and I have zero complaints. It was great from beginning to…read moreend.

This place will screw you over faster then you can blink they say they send it in to insurance but…read morenever do and then your stuck with the whole dentist bill due to under any circumstances trust this billing department

As a spouse of the patient, we are very satisfied with the actual treatment and care received by…read morethe treatment team. The office itself, especially the waiting area is absolutely not considerate of family members, or others accompanying the patient. The waiting area is cold and unfriendly. Wait time is typically an hour or more, which is not the bad part. There are no accommodations for those waiting aside from a bathroom. I would suggest a drink station to at least include water. Most waiting areas I have been to, have a coffee and water station, and much better climate control. Guests of patients having surgery are asked to wait in the lobby, and not leave the premises - I understand the importance of this. However, I do not understand the lack of any effort to keep those waiting at even a minimal level of comfort. Please take this as constructive criticism and consider the needs of ALL of your customers, which does include family of your patients.

I'm new to the area from DFW, and I have rarely been treated as well as I was by the staff here…read more Everyone was attentive, helpful, calm, and professional -- they truly made me feel as comfortable as anyone could hope to feel at a dentist's office. I came in for oral surgery and was clearly and concisely informed of all my options. Dr. Austin Gray, the oral surgeon, did an outstanding job educating me on things I didn't know, while also sharing interesting stories from his background as both an anesthesiologist and an oral surgeon. It's the evening of my surgery, and I'm amazed that I still feel no pain. The entire procedure was flawless from start to finish. I couldn't have asked for a better experience. I highly recommend this practice to anyone looking for expert care and a welcoming experience.

This Doctor is amazing, if you are afraid or have had a bad experience this Doctor is who u want to…read morego too. He is My guardian angel. I came to him because another Dentist from Bliss hurt me really bad and Doctor Gilbert is very gentle and new exactly what to do to make me feel better . I was so afraid because I was hurting so bad And was so afraid to be touched by any other Dr not knowlong what to expect . Dr Gilbert made sure to explain what he was going to do and was so patient and careful with me . Thank you so much and God Bless you always. He gave me the right medication plus showed me the respect I needed . i was able to sleep after not being able to sleep for nearly two weeks because of the other doctor. Dr Gilbert is not one of the best , he's the best . Thank you so much

This practice is a complete nightmare! Worst experience I have ever had! What a crude, insensitive,…read moreincompetent staff! The doctor was the worst of them all! I asked a simple question about having x-rays from the dentist that referred me sent over and Doctor Gilbert (an incredibly rude, high tempered old man) came into my room screaming at me over the fact that they do not use computers in his office and I should of known that. First of all, in this day in age, especially in the medical field, who the hell does not have some sort of computer set up? So he charged me to have x-rays retaken because he refuses to use technology as simple as computers to exchange important patient information from the doctors who referred their patients to his establishment. He became red in the face over my simple x-ray question, tried to throw me out of my appointment and told me he didnt have time to answer my stupid questions, so do I want the procedure or not because he wasn't going to talk to me anymore. He grabbed my wrist and put a needle in my hand without telling me what he was doing, hooked me up to an IV and started pumping me with anesthesia without saying a word. Then said you will start getting really dizzy in about 15 seconds and left the room! With the nurses! Not only did he give me no heads up whatsoever that I was about to be put to sleep but after injecting me, he left me completely unsupervised! I want to sue! You cannot treat your patients this way! It is absolutely absurd. This man has absolutely NO bed side manner. The office itself is a joke, incompetent staff, no parking where you wont get towed, and on top of that no air conditioning. If you need oral surgery, simple or complex: please please PLEASE do not even consider this ridiculously inadequate establishment. The gruff mannerism of the entire staff is almost as shocking as the how horrifyingly impatient, insincere and downright mean the doctor is towards his patients. I will NEVER go back and I feel so sorry for anyone who makes the mistake of working with this horrible man and his joke of a practice. I have never felt so disrespected or uncomfortable at a doctors office. Gina

I've had some difficult issues in the last few years and both Drs have been great! Hygienist cannot…read morebe beat & the office staff is always pleasant and helpful.

Definitely recommend this dental care. I had dental cleaning and the staff and dr. Were very…read moreprofessional and took the time to ask questions and help with any concerns. There are a family ( brothers) run operation and the doctor was very friendly. I am glad I came here as they accommodated my appointments to my work schedule. Thanks Gray Family Dental.

Dr Williamson is awesome. He takes his time explaining everything. he is working with me and the…read moreoral surgeon and is making sure I get what I want done. The staff has been great as well. Dr Williamson does really care about his patient. Thank you Donella

This is hands down the best dentist in odessa. His bedside manner is great and I plan to transfer…read moremy daughter to him once she turns 8. If you need a dentist this is the place to go

I liked Dr. Merrell, however his staff left a lot to be desired as far as taking responsibility on…read morean error they made on our dental insurance we used when Dr. Merrell pulled some back teeth on our then 17 year old. Before the surgery his staff said they had checked with our insurance to see if our insurance would pay for anesthesia and told us the insurance would cover it. Well, after the surgery we received a bill from Dr. Merrell charging us for 100% of the anesthesia. I called the insurance company and they told me Dr. Merrell's office had called for pre-approval for the surgery. The insurance company stated they approved the surgery, but did not approve the anesthesia. The insurance read back the notes they discussed with Dr. Merrells office and the notes clearly stated the anesthesia would not be covered. I can't remember why it wouldn't be covered, only that it wasn't covered. Dr. Merrells office apologized for the miscommunication, but ...oops, the patient still has to pay the bill. We also found out after the surgery, the doctor could have used a local and our daughter would not have had to be put under with the anesthesia. The anesthesia bill was around $600.00 if I remember corectly. We paid the bill because we didn't want it to go to a collection agency, but his office made the mistake and refused to do anything about it. They would not even reduce the amount of the bill. Lesson learned here, don't depend upon any doctors office to find out the pre-approval information, what insurance will and will not cover. Make the phone calls yourself. Then you have only yourself or the insurance company to blame for any errors. Because of how Dr. Merrells office handled this "error", if I know anyone who needs dental surgery, I tell them "Don't go to Merrell". He was a nice capable dentist/oral surgeon, but his staff left a lot to be desired in dealing with working with the patient for a costly error made by a member of his staff.

Jackie was the best hygienist!…read more I recently switched to this Midland-based Aspen Dental because the Hobbs, New Mexico, office where I reside canceled all of their patients due to "no more doctor and at least one hygienist not available." This office answered my call on June 2 and got me in at 10 am the next day (6.3.2025). I think the transition was easier since I was already established with Aspen. My insurance never covers the fluoride treatment that I always opt for. It was $22.95. It sucks that it is an hour and a half away from me. It sucks also that this office is not nearly updated and as modern as the Hobbs office was, but I'm very satisfied with the friendly, fast, and efficient service! I checked in a few minutes early and was out in less than a half hour. I'll be back in December unless something drastic happens yet again.

RIP OFF, we were quoted and paid almost $800 for a tooth extraction. Then when we get here today…read morethey said it was coded wrong and would be another $329. Shady business practices. Do NOT recommend this place AT ALL!

I just completed some extensive extractions and bone grafts with Dr. Clay and staff and am amazed…read moreat the quality and professionalism of all. Life just got a lot better for me, thanks to them. JW, Midland

STAY FAR AWAY FROM HERE IF YOU NEED PERIODONTAL CARE!!!!!…read more Literally the WORST experience for any dental treatment or procedure that I have ever had... Dr. Clay can definitely fake it during your initial "consultation" but once he's got your money he is rude as all get out and truly doesn't care about his patients or their experience... I wouldn't take my dog there, and I will NEVER be going back... the ONLY silver lining to my experience, was the rest of the staff, they were amazing; kind and seemed to genuinely care. As I said before Dr. Clay treated me like a nuisance and was blatantly rude to the point of condescending and belittling. Also they have no answering service so good luck getting ahold of anyone after their "normal business hours". Their "normal" office hours are asinine at best, something like Monday Wednesday and Friday from 8:00am to noon, and Tuesdays & Thursdays 8:00 - 3:00... not real sure why they are like that but it certainly makes it difficult when it comes to making appointments... luckily I won't have to worry about that anymore!! Again I would stere FAR FAR AWAY from his "practice"; I would even drive as far as somewhere like Dallas if I needed treatment in the future!!!