Dr.Smith and staff are very friendly! They made me feel comfortable. I am always happy with the…read moreresults! It's a very good place to take your family. I love the waiting area it's very nice and clean. Love that they have a theater and games for kids to keep them entertain while we wait. Definitely recommended :)

Dr. Smith answers every question with precision and patience (and I ask a LOT of questions.) This…read moreoffice runs incredibly smoothly. I've never waited more than 5 minutes. Other health care providers could learn a thing or two from them. The staff has a friendly and upbeat attitude and impeccable professionalism. I never dread going there and I know I'll be in and out in just a few minutes.

Just saw a video of an employee at Midland Dental throwing a full-on meltdown over mayonnaise (yes,…read moremayonnaise), and the way she treated the other staff was disgusting. Screaming, belittling, acting superior -- like she was running a boot camp, not a dental office. If Midland Dental thinks this is acceptable behavior from their team, it makes you wonder what else they sweep under the rug. Honestly, if this is what's happening in front of a camera, I don't want to imagine what happens when no one's recording. Youu need new management, new training, and a whole new standard of professionalism. Avoid unless you like your checkups with a side of chaos.

Dr. Green coordinated and/or performed all aspects of replacing a veneer, adding a dental implant,…read moreand installing a new crown on my front right incisor (1 of my 2 front teeth). His work was impeccable, and he actually sent the tooth back to the lab 3 times because he thought the color and pattern of the tooth looked unnatural relative to my other teeth. The final product was absolutely fantastic. People typically can't believe I'd ever lost a tooth.

I had an infection between my back molar and an implant. The (I was told) only way to get to it was…read moreto pull the molar. The extraction was done and a bone graft was done in that area with an active infection. At that point, Dr. Galloway said goodbye. I went by the pharmacy in Odessa to have a prescription filled for mild pain - nothing for infection. While waiting in the drive through lane I realized the prescription given to me was for a different patient. I drove through and headed home. By that time I was freezing and shaking uncontrollably. I am an elderly widow and live alone. About 3 hours later my son came (he lives in Weatherford and had a business appointment the next morning) and found me on the floor unable to get up or to use phone. He called 911 and I was taken to the hospital. The diagnosis was severe sepsis. I was in the hospital for 5 days and on IV antibiotics for most of that time. None of that would have happened if the infection had of been handled appropriately. I am alive only because my son had an appointment the next morning in Odessa and was going to spend the night at my home.

I got a veneer from this dental office, and I'm very disappointed with the results. The woman who…read moredid the procedure (an African American lady) didn't take my concerns seriously. I told her three times that the veneer felt uneven and was hitting my other tooth. On the third time, instead of adjusting the veneer, she sanded down my actual tooth. After that, it became uneven, sensitive, and just didn't look right. When I got home, I realized the veneer didn't match my other teeth at all--it looked yellow and stuck out from the side. To make things worse, the temporary tooth they gave me looked better than the permanent one I paid $800 for. I called the office right away, but they told me there was nothing they could do since I had already left. As a college student who pays for everything out of pocket, I'm honestly upset and hurt. I worked hard to afford this, and it feels like I wasted my money. I would not recommend this place for anyone looking for quality cosmetic dental work

The absolute best! Both of my daughters have had braces through him. He is so kind and…read moreknowledgeable, and so is his staff. My daughters have beautiful smiles thanks to Dr. Carr!

Dr. Carr is a very good orthodontist! They keep you in check on your appointments and progress very…read morewell!

Horrible experience!!! Filthy place!!! I went to have my teeth cleaned. I was quoted 198. 00. After…read moreX-rays they wanted over 800.00. I paid $60. For X-rays. They were supposed to email the X-rays to me. I called they said I had to come back in and sign AGAIN for them. After 2 trips I finally got X-rays but not all. Staff is very rude and unprofessional. One trip from the health board would close them down.

Do NOT come here. I came here for a simple teeth cleaning. The dentist started to scam me as he…read morewanted to charge extra for cleaning and charged me for anesthesia that never happened. He did a half A$$ job at cleaning my teeth and on top charged additional cleaning that he never completed. Again do not come here unless you want to be taken advantage of.

Horrible handling of patient care. When Reznik took over from Dr. Henry, I figured that it would…read moreonly be a year before my kid was out of braces. We could handle that. Here we are 2 1/2 years later still dealing with the worst orthodontic practice in Midland. Front desk staff has been rude on numerous occasions. Especially rude to my kid when he started driving himself to appointments. My kid has been in braces for 3 1/2 years with zero communication as to why. Of course according to them it is all my son's fault - he doesn't do what he is told to do...yet at meals he is constantly removing his bands and putting new ones in after the meal. Maybe it's poor orthodontic work that is the issue? All I know enough is enough. After advice from our dentist and his hygienist his braces are coming off. Guess we will have to continue to tolerate the crappy circumstances at Reznik to get through the retainer- but any other orthodontic work will be done by Dr. Phillips - the best orthodontist in Midland.

Paid complete $6k total upfront for braces for my son in 2020. A bracket recently came unglued from…read moreone of his teeth and was sliding back and forth on the wire, cutting his lip. We spent 2 days over the weekend putting wax on it. The wax did not last long due to the movement and rotation around the wire with the bracket cutting his lip. I called the office early Monday morning to see if they could get him in for a quick appt to re-glue the bracket. The receptionist said they could not see him for 2 weeks. She also told me to take the bracket off myself or remove the wire and slide the bracket off. Excuse me, isn't that part of what I paid this office for?! I asked if they were really that busy that they could not fit in an emergency appt. She was incredibly rude and said it would take at least an hour to fix and they were completely booked. I find it hard to believe that to glue a bracket on would take an hour as our normal appts are less than 30 mins. This is the second emergency issue that my son has had. The first time a wire coming out of a bracket and poking out. The first time I let it slide that they could not immediately get him in. However, a second time is inexcusable. It is irresponsible that a provider would not leave some room in their schedule for emergency issues and not make their patients suffer for over 2 weeks waiting for an appt. An office unwilling to try to accommodate emergency issues is concerning that they do not have the patient's best interest at heart. As a parent looking to have another child in braces soon, I will more than likely take my business elsewhere where patient care is top priority.

Be warned. This…read moreoffice employs a woman by the name of "Andromeda." Upon my first interaction with this employee, I had called the office upon my Dental plan listing the referenced number to schedule appointments. Andromeda had answered and claimed the office was not accepting patients. I found this peculiar and took to their website to schedule online instead. The website asks for a plan, ID number and will let you select the nearest appointment. It appeared the office clerk had lied to not only myself but my mother when she had called to check additionally. Eventually the day before, 4/12 Andromeda had texted that the information provided was "insufficient" and when attempting to call in to correct the issue, Andromeda made every attempt to refuse the original scheduled appointment by claiming it would "take some time to verify you" instead of standard transactional practices you would expect any dentistry to undergo. Andromeda further antagonized the situation further by over-speaking, interrupting and made every attempt to refuse the information she somehow did not have. She was eventually asked to stop behaving inappropriately to which shortly thereafter she again continued with her inappropriate behavior before hanging up the phone. Upon calling back she was promptly addressed as inappropriate and a request for her manager was made. She yet again over-spoke interrupted & complained but this time it was me who hung up & promptly dialed the Odessa office Andromeda attempted to defer to. The woman at the Odessa office was wonderful and helpful and displayed a proper & considerate demeanor. She was even able to clear up that a "Linda Gail" was the manager and did not in fact work out of the Odessa office today. Later on, Linda was called in order to report the situation & report her employee's reprehensible behavior. Apparently Andromeda had penned a false narrative about the interaction while issuing a false witness over the call that had been made. Linda had been lied to & her intelligence insulted but further believed the circumstance to be true. She's allowing this reprehensible behavior to continue while she herself began to exhibit similar patterns of bizarre behavioral issues. This is the most horrific & unprofessional office for a dentistry I've ever interacted with and you'll be wise enough to call elsewhere more deserving of your dollar.

After much confusion on my first visit, my second visit was much better, had all my teeth pulled…read moreand impressions made for dentures. A month later I show up to get my dentures and then I find out they didn't get made. They need more impressions so I am waiting for them to get that done when they decide because I can't meet their schedule not to bother taking the impressions and start trying to get me to go elsewhere. I'm personally devastated because I finally thought that I was going to have a pretty smile again and be able to go back to eating regular foods but they didn't even care enough to get the dentures made after they charged my insurance and myself for them. I would recommend you stay as far away from them as possible.

Dr. Phillips and his staff are amazing. From the moment you walk into the office you feel welcome…read moreand are treated like a friend. They are professional, kind and truly care for their patients on a personal level. Dr. Phillips takes his time and explains everything and answers any questions I might have. My kids always leave his office smiling. I can't say enough good things about Dr. Phillips and his staff. I highly recommend Phillips Orthodontics.

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