Yesterday, on 12/11/25 at 11:30 a.m. my cousin and I entered the Torrid store located at the Boise…read moreTowne Square Mall. We were immediately greeted by a cheerful clerk, named Shree (I hope I spelled her name correctly). She asked if she could help us and we said yes that my cousin was looking for dark denim jeans with no distress, faded nor rips in them. She took us to the section where the pants are located and started to select several pairs to try on and she took us to the dressing room where my cousin could try on the pants. I waited outside of the dressing rooms in a comfortable chair. I have been to several Torrid stores in the Bay Area in California and I have used their dressing rooms. None of them were as nice and as spacious as the Torrid in Boise, ID. It had a three fold mirror that customers could step out of the dressing room and see themselves from different angles while anyone accompanying the customer could sit and wait and/or watch as the customer showed them how a potential outfit looks on. The salesclerk, Shree, was awesome! She continued to bring other pant sizes and options when the first pair of pants didn't work for my cousin. Then when my cousin said she was thinking of getting a bra, Shree offered to select a few bras for her to try on. Shree even stepped inside of the dressing room with my cousin after asking if she could enter to measure my cousin for her bra size. It was a good thing that she did because my cousin's size had changed since the last time she bought a bra. At the same time as Bree was helping us, she also set up dressing rooms for two other potential customers to try on clothes. She also catered to those two women bringing them various dresses that they were looking for. Shree was good at multitasking and making each customer feel like they had her individual attention. In addition, to ringing up customers who were ready to make a purchase. All done with a cheerfulness that made our shopping experience positive. She provided excellent customer service. Thank you very much!

Great service by their staff. Very helpful and friendly. I would recommend stopping by and seeing…read morewhat they have. They always have sales on something and I've found some great stuff when I've gone. Also, if they have something in store that is cheaper on Torrid's website let them know so they can adjust the price for you. My cashier did that automatically without my asking, and was very helpful when I asked about sizing for different garments. I had a great experience.

This is a five star store we walk in there quick greet you a quick to ask you if there's anything…read morethat you need quick to ask you if you need your bag cleaned which I did and they were very quick and prompt about it. They told me what I need to do how to do it they were very informational and knowledgeable about the person and how to clean them as well as the shoes. I ended up getting a matching purse i and slides. She was also so kind enough to Amazon me the applicator for the shoes and purse.

My husband and I went into Coach to grab a MATCHING passport holder to commemorate our upcoming…read moreinternational trip together. We were greeted by someone who just started working there and we let her know that we are here for some passport covers. She immediately told us that they don't have such things. I understand she's new but they need to train their staff better to let people know they're new and will check before completely telling us a flat out no. However, someone corrected her and showed us the actual passport holders. Everything went down hill from here. Katie the store manager made our whole shopping experience terrible. We bought two brown passport cases and she ended up hot stamping both of them the same initial by accident. She told us we'd had to wait a few days for a new one. Already disappointed, she then calls us to come pick up the new one couple days later and to our surprise she ordered a complete different passport holder. At this point we were frustrated with the whole experience and she told us she'd order another one that is going to be identical to the one we previously purchased before she made a mistake on the hot stamping. So the new one arrived and again it wasn't the same leather as the one we purchased. One says natural full grain leather and the other one says genuine full grain leather. She then tells me complete misinformation that the genuine grain leather will end up wearing like the natural full grain leather which is complete misinformation. After going through the hot stamping process three times, we just ended up returning them. Not only we were completely dissatisfied with the way she handled the whole situation but completely felt insulted when she started to tell me the sanded leather will end up like the natural full grain leather.

We went there waiting for our friend in the dressing room and the worker came and told us get out…read moreof the store if we're not gonna buy something, once we told them we were waiting for our friend the manager called the security to get us kicked out and the manager said we were being sexual. we are from a foreign country and they were being stereotyped and got kicked out of the mall.

Went tonight to grab one thing, already knew what I wanted and exactly where it was. It was 4 min…read moreto closing. The lady at the door wouldn't let me in. Awful customer service and super rude!

Women's clothier Talbots' has both on-line presence and in some cities, like Boise, a bricks and…read moremortar retail store. Boise's is in the Towne Square Mall and hooray for this - you access directly from the parking lot and don't have to go inside the mall. This would be 5 star review if only for the nice women who work at the Boise location and provide great service. My deductions from perfect score are for Talbots corporate policy of gamesmanship with timing of promotions making a customer need to play "gotcha" to stay on top of them. And for inconsistency in quality or sizing of garments, even in the same style and season, from color to color. And also for the reduction in the quality of the fabrics and construction used in their casual wear in the last decade. Even with those demerits, during sales the value is hard to beat and they offer one of the broadest size ranges in the industry. It may be for off the rack, mass market wear, only Ralph Lauren offers sizes from 0 Petite through Plus size 24 as does Talbots. BRAVA FOR "NORDY'S QUALITY" IN-STORE SERVICE: The staff at the Boise location do a stellar job of keeping the store well organized, merchandise nicely displayed and they are tip-top professional "Nordstrom-like" in level of service to shoppers. For example, if you're in a fitting room and need another color or size or want to look at item XYZ to go with the ABC you have on to try, they'll fetch it and bring it to you and offer their opinion when you need it for fit. If they're out of your size they will happily offer to order it for you through the store to be delivered to your home so you don't have to pay shipping. They also make returns, if you have ordered things via Talbot's website that need to go back, easy to do. THEIR SHOPPER & THEIR MERCHANDISE: While Talbots is thought of as a "more mature woman's retailer", the fact is 30ish seems about the age many women discover Talbots has something for them if they shop wisely and it continues into every decade thereafter for we who appreciate updated-classics styling. Think 5-pocket jeans, all-season wool suiting, cashmere pullovers, 100% Pima cotton tees, tailored blazers, button-front shirts, pencil skirts, trousers, seasonal sweaters and outwear from casual jackets to Italian wool full length coats. I discovered the brand in my early 30's when working in a corporate job and the Talbots was across from Nordstrom where I did most of my buying. I hate to shop and I loved that Talbots staff, like Nordy's, made (and makes) it easy for me. Although I wonder when it happened that I got old enough to find some of Talbots things would be fun "If I were still young enough to get away with this...". Think this Fall's stud embellished skinny ankle-jeans. ("Aren't these GREAT?" I asked my husband. He answered, "For you they would have been twenty years ago." And yet, I stay married.) ONE SIZE DOESN'T FIT ALL: Talbots offers Petite sizing from 0 to 16. Also Misses regular sizing from 2 to 16. And Women's Plus sizing from 16 to 24. For availability, size Misses 2's are not stocked in all their retail stores. (Boise has some but from personal experience I can say it is "you snooze, you loose" to get to them before they're gone.) Except for big 'flagship' stores, they do not offer Plus sizes in store so they need to be ordered via website. Almost all stores, even Boise's small footprint, have a Petite section from 0 to 14. Tailoring services are not available. SALES: I can't imagine anyone would pay full price for anything at Talbots given their frequent 20% or 30% off sales for current season merchandise - playing the cat and mouse of watchful waiting - provide good buys and at times even 40% off on a single item. If you sign up for the "Classic Awards" program or their credit card, either one, you get 40% off on any single day of shopping in the month of your birthday. ACCESSIBILITY: Talbots does a better job than most retailers, maybe only Nordy's get's it fully right, for accessibility between product displays. There is always one fully accessible fitting room, true for Boise store as well. The Loo always is accessible too, although at times getting there is blocked with "stuff" in the Boise store. PARKING: This is located in the Towne Square Mall roughly between Cheesecake Factory and Macy's, so parking is in the mall lot on that side. NICE EXTRA: The stores have a couple of comfy seats for non-shopping others to sit and wait.

I love this Talbots. The gals that work here are so helpful. They can't do enough for you. If they…read moredon't have what you want they will order it for you.

Terrible customer service. I had such a hard time trying to buy a necklace from them.read more

Normally the last place you could get me to go is the Village in Meridian on a weekend, let alone…read morethe holiday season but my mom wanted to go here looking for a Christmas gift so I sucked it up, and boy did I feel like a sucker. Upon entering the store I was hit with a wave of pungent perfume. Once I regained my composure, I realized I was in a sea of white women; many of whom were radiating real "Karen" vibes as they say. We looked around for a while; none of the employees greeted us once, apparently, they'll only say hello if you're at the cash register. We even looked at items directly left to the registers and I looked over at them and they looked at me as if I was a vagrant. That's kinda funny considering I was wearing a very expensive jacket & had several hundred dollars in my wallet. In the end, they didn't have what my mom was looking for, so we left. I'm glad we did because throughout our shopping experience, I heard numerous customers make snide remarks about people in California and how they "need to go back where they came from" Bigotry has no place in Idaho!

Love this store. So clean, organized, and friendly staff. Tons of great deals, very affordable…read more Even the clearance had good stuff! Jack helped us and we had a great conversation with him! Stop in and say hi to him lol.

This location just opened and is not as big as some we've been to but the layout is nice and they…read morehave plenty to choose from. Everything was priced and signs were visible which is helpful. It was bright and clean. What gives this place 5 stars is the customer service. Every employee that we passed asked if we needed help in any way. Employees smiled and offered to get us a bag or check sizes. Kelly was the one who helped us at checkout. She was extremely patient (we had a large order), super friendly, and made sure that everything was ringing up correctly for us. She definitely set the tone for a great visit!

I came into Victoria's Secret at The Village (Meridian, ID) on Sunday 03/16 looking to get fitted…read morefor a new bra and get some help figuring out what styles would work best for me. I was immediately greeted by Sierra, who was so kind and helpful. She measured me and listened to what my concerns were and what I wanted in a bra. She got me a few recommendations and checked on me after each try-on to discuss what was and wasn't working, even getting me a new size after we decided the initial try-on was too big and brought several other styles for me to try. I came into VS after a terrible customer service experience at a different store, so Sierra's help had a huge positive effect on my experience and my day. Two other employees checked on me during my time in the store and they were so kind, I just didn't catch their names! I had a wonderful experience and am so happy I went home with a new comfortable bra that fits just right after 7 years of wearing only sports bras. Thank you!

I have been a faithful customer of VS, but I r ed recently bought two demi t-shirt bras and cut off…read morethe tag to wash them and wear them, since I have never had a problem with their bras before. Well, in the washer the wires that fasten the bra together totally got messed up after one wash. I came back to request an exchange and they said since I cut off the tag they couldn't help me. They also said they couldn't look up my transaction in the system, even though I have worked in retail for 6 years and I know you can always look up a transaction. Its Christmas time, and I thought asking kindly for an exchange since I am a loyal shopper and I simply cant use these bras would maybe cause some sympathy and kindness from the store. Wrong. I am not shopping with VS again.

Staff was very helpful and great selection. We found shoes for the whole family, and saved.read more

I had the good fortune of interacting with a manager at the store today. He was engaging,…read morepersonable, and had work ethic that I have not seen in some time in retail. I was impressed his positive energy, definitely makes me want to shop his store again.