Our system was acting up and we called for service. With this heat, I was worried that the system…read morewas working overtime and it would be a costly visit. Tyler came from BDL, took a look, and quickly assessed the problem. He clearly explained the issue and took care of it right away. Plus he was on time and super courteous! 5 stars!

don't waste your time with this company!! horrible service through whole company. nobody returns…read morecalls for services and parts already installed. just totally unprofessional!!

Strongly recommend! Al and his team were a pleasure to deal with from start to finish. Scheduling…read morewas easy because they were very responsive. They send confirmation and follow up emails/texts so you can be prepared and know exactly what is going on. Al did a thorough job while also being kind, honest, and dependable. You'll be glad you hired them.

Pro's: came on time and date scheduled. Did quality work on projects…read more Con's: Expect to pay more than double the going rate for all services. Not honest. He will create more of a problem and fix to get more money for the job. Expect to pay a very high price for any fixes. Very poor value for the money.

This company was a pleasure to work with. Naomi and Romario provided excellent customer service…read more They provide great value and fixed my oil filters, oil pump and noseil.

Lewis Superior responded on very short notice to my plea for dryer duct cleaning. My new super…read moresensitive dryer doesn't work unless the vent is really clean! I asked on a Friday afternoon and they sent a tech at 8am on Saturday. Romario provided great service, was polite and removed his shoes. It was easy to pay with Zelle and I will definitely use them again in 6 months. Very reasonable price too. We're already under contract for our HVAC cleaning but I know they provide the service and I imagine they are as responsible and polite as they were with this.

I cannot speak more highly of Fong and Sullivan. I had a water leak that ended up being due to a…read moreclogged condenser in my HVAC/AC unit which was located on the roof. They already came highly recommended, but when I reached out, they were SO nice. They came out as quickly as they could (most companies told me 2-3 weeks!) but they called me several times to give me updates as to whether they could try to get to me even sooner than my scheduled appointment which was only 1 day after I called! Joe and Corey were truly amazing - firstly, they were incredibly communicative about their ETA. When they arrived, they did a thorough diagnosis of the HVAC unit and even took the time to explain exactly what they were doing and why. They took care of the issue with ease and made a lot of recommendations to prevent future damage. They also offered to look at some of the other AC parts and my AC filter just to make sure I was maintaining everything properly - a service they did not need to do or take more time for. They ended up staying just chatting about best practices and were just about the friendliest repair people I have ever dealt with. I own two properties and have been through SO many bad or iffy contractors and repair people so it's such a relief to find reliable and high quality service providers. I will use Fong and Sullivan every time I have an issue and cannot recommend Joe and Corey enough.

I just recently hired Fong and Sullivan to do some routine HVAC maintenance and have been impressed…read moreso far. They are responsive and knowledgeable, taking the time to answer my questions and also giving me very practical advice on how I could save money going forward (even against their own interest). Their pricing is reasonable (and somewhat lower than most other HVAC companies I contacted when bidding out the work), and I have already recommended them to a neighbor who is looking for an honest assessment of some more serious HVAC issues.

We contacted JN for an estimate to fix our water softener. Their site advertised free estimates…read more When Junior came, he tested the water and said it was fine. Then, he said we'd need a whole new system for $11000. This was too high for us so we cancelled. Then he said it would be $250 for the visit. He did not reveal or disclose any fees for using a credit card. After paying, we saw a change of over $447 on our credit card bill. We called several times, and the secretary said that was the charge for using a credit card. My husband wanted ot pay with a check or cash at that point. We were told there was no way to refund the fee. I emailed him and asked for a refund because they did not disclose the fee in advance. Junior, the boss, refused. Furthermore, all the other quotes for a new water softener were $3500. Please AVOID JN SERVICES HAVAC at all costs. They are not honest and transparent about their costs/fees and charge exorbitant amounts for any service.

Ridiculous quote of $1390 for a circulation pump replacement, made by day, joke of the year! I have…read moreno idea about their quality of work or the experience of their "professionals" but whatever it is, it doesn't justify quoting 3-4 times as much as the others I had received quotes from. I replaced the pump myself and made sure no air in the system, took me 30 minutes, no leaks, works like a charm.

Tom and Joe came and serviced my heating system today. They called to say they were running early…read moreto see if earlier would work for me. It worked out great! Very professional and thorough. I may need to replace the furnace next year (or after that if I'm lucky) and will be happy to work with Thrasher again!

Poor service, Job left incomplete with wrong information repeated for the delays. Will not use…read morethis service again. Highly unreliable.

I had initially called Mansfield Oil when I ran out of oil... but Keith and Kathy are pure gold. I…read morehave since had them save me thousands of dollars ... I was told by another company I needed another boiler... 7k .... Keith fixed the aquastat and it was perfect all winter. Air conditioner broke, and another company told me new system and he fixed the capacitor and it was a nice chilly ac all over again! I love them!

Great service. My central air conditioner decided to stop working at the beginning of a heat wave…read morethe day before the 4th of July and I tried several companies to come out and fix it. Mansfield was the only one who could come out and fix it on the day it broke. Tech was great and explained what the problem was and had me back up and cool again. Reasonably priced and efficient. Highly recommend!!!

Dan is great. Extremely knowledgeable and quick to diagnose and fix my issues. Saving his number…read morefor future jobs.

Buying a mini-split system is an incredibly difficult process. The Mass Save rebate system is very…read moredifficult to navigate. I got quotes and presentations from 4 different vendors and the pitch and price was exactly the same - hour long presentation and a $30k cost. However, what each vendor tells you is that IF you qualify a $10k rebate is available and your net cost is $20k. Essentially the rebate is a scam - it just gives contractors the ability to inflate the prices and use the rebate to make the system sound cheaper than it really is. I finally met with McIver and he was able to simplify the entire process. He is not a Mass Save contractor. So he does not work the rebate, just offers a strait-up cost to install the system. When he gave me his quote, I quickly figured out that Dan McIver was an honest man and that the whole Mass Rebate program was a scam. His quote with the similar equipment and the same number of mini-splits was $13,500. I hired him for the job and they started within a week. One of my biggest concerns was esthetics - I was worried about too many refrigeration lines running around the outside of the house. Our house is a rental property in Cape Cod that had a lot of charm to it and we did not want to ruin the integrity of it. Dan came up with a brilliant solution and was able to run most of the lines through the basement to minimize the lines on the outside of the house - we were so pleased with this solution. His team did a fantastic job building out the system - they were clean and finished the project on the timeline he quoted. The work was high quality!! Net is that Dan took a very complicated buying process and made it simple and affordable. He is highly recommended for the quality of his work, pricing and his honest and straightforward approach!

Overpriced and incompetent…read more This company has worked on my house 5+ times over the last month, amassing to nearly $10k, and each time they come, a new problem arises, each problem costing more. Most recently, they came to repair a leaking pipe, and left the same day after subsequently cutting/breaking multiple pipes in my basement, leaving our entire home without water. They even assured me before leaving that I would at least have cold water, then were surprised when I showed them they left me without any water at all. They came back only with a quote for whole home repiping, and not even a quote for just fixing the local spot of damage. I have now had three separate plumbing companies inspect and evaluate the situation after this, and all of them are in agreement: 1. JN Service made poor technical decisions in trying to fix the pipes, in addition to the state they left the piping, and separately in the way they installed my water heater. 2. It's concerning that JN Service didn't even provide a quote for fixing the local issue, and only provided a quote for a full-home repiping. The interpretations are ranging from bad-practice, to predatory. 3. The whole-repiping quote from JN Services was severely overpriced, and it was additionally concerning given that the initial quote had no information/line items besides just listing the rooms in my house that would be involved in the repiping. It wasn't until I pressed JN Service, that they gave a quote with more extensive information. All in all, I will never work with this company again. I recommend others never work with them. There are other companies that provide better competency at better prices.

Called on this company to do tune-ups on my two AC systems. At the time they came, the upstairs AC…read morewasn't blowing cold. The tech told me i need a new compressor fan, it was hot out, and our bedrooms are upstairs. I paid the $1500. They came and replaced the fan motor and left. I still wasn't getting any cooling. I also noticed that the fan outside was working intermittently. This was due to a "Delay" on my Nest thermostat, this is typically caused when something in the system isn't working correctly. I looked at the fan closely and noticed a wire was touch the blade. Called up JN and they came out and fixed the wire. My cooling issue isn't resolved so I call again. They send two people this time. They spent sometime in the attic looking at the unit, and then tell me that my unit is undersized. They said I need a 3-Ton unit and my unit is only 1.5 Tons. They gave me a quote. $8,000 for a new indoor and outdoor unit. I didn't want to call BS to their face, so I played dumb and said I'd get back to them. (I recently purchased the house and the inspector listed the sizes of the units in the report, and I confirmed by the model numbers on the units) I called another company they came and determined two things: I have a small leak, and the compressor is on its way out. They fixed the leak, and replaced the compressor. My system works as good as new. Leaving 1 star because I called Junior, and he refunded $150 of the $1900 I spent on JN services. Junior appears to be a nice guy on the phone, but I think the techs need some more training to troubleshoot systems instead of jumping to a conclusion saying the fan isn't working. AND the guy who tried to sell me the same sized unit I already had by saying it was half the size it was, should probably not be allowed to be a salesman. That's straight up lying and illegal.