I was so happy to finally find these guys when I bought my house! They always do great work for…read moreaffordable prices. Jake, Rowdy and the others have all been great. I have a large project coming up in the near future (tankless water heater, back flow preventer, whole house leak detector and moving a toilet. I'll definitely be using them for this. Last time I had them for multiple projects at the same time, they even gave me a discount!

First and foremost i do want to say they are responsive. They gave me a bid and information without…read moreseeing my bathroom. They were able to get me on their schedule fairly quickly. Because they did not come see or even ask for pictures of what needed to be replaced when they got over to my home. They left and spent an hour getting parts. Waste of my time. When the kid came back he flooded my basement and garage while replacing the pipes he wanted to and while I understand that stuff happens not telling me about it and leaving me to find it after he left is a little nice. However when I walked into my bathroom it looked like he left a train wreck all over and in my tub. Now my tub drain is slower than normal to drain. Had him work on an outside faucet too and he spread all the power tools with water. For the amount that they charged I would have expected better clean up and communication, but no way. Once he decided he needed to go he left in a hurry no let me show you what I did or do you have any questions. I had to pull information out of him. I had another faucet that needed work done but he said he had to leave and couldn't do it. I get that we all have busy lives and I would have understood had I not mentioned everything I needed to start with. Save your money and go somewhere else. It's not worth getting your house dirtier than it was to start with and flooded without your knowledge. I tend to let workers in my home do their jobs and not bother them much so I guess that I should have kept a closer eye on what he was doing so I would have known about the flood sooner than later.

Been using Liberty P/H/A for nearly a decade for all three services. (Sean, Mary, & Carter are…read moreamazing.) They're fast, reasonable, & honest which is rare these days. So helpful & accommodating, too. Finally had to replaced my A/C unit after it was on life support for as long as possible. They did a fantastic job, I got a higher quality product with better energy efficiency, quickly, & at a great price. Thank you Carter, Mary, & Sean. You're rock stars! S F/H

What a pleasure doing business with a local, family owned business. These folks are the "real…read moredeal". Honest, professional, reliable and reasonably priced. My leaking, corrosion loaded water line was repaired perfectly and without unnecessary costs as given by another (well known) company. If you give Liberty Plumbing a call, I feel very comfortable saying you will not be disappointed.

Better Service Inc in Kansas City is the best! They replaced my AC after helping me nurse it for…read moreyears, and they helped me nurse my original 38 yr old furnace for YEARS because I couldn't afford a new one. The time finally came this year when I didn't have a choice, and Kerri went above and beyond to get me something affordable and heat in time for Thanksgiving. The technicians are always fast, knowledgeable and super nice. I wouldn't use anyone else and recommend them to all my friends! Thank you again Kerri and crew!

Jordin the plumber was amazing. He showed me exactly what he was doing, taught me about each step,…read moreaddressed an extra problem he didn't originally come out to do, and was super fast. Better Service charged about half what some other guys were gonna charge. We are so glad we called them. They were absolutely better than expected.

We had a great experience with Ladd Service Company from start to finish. Austin R came out to…read moreservice our AprilAire 600M whole-house humidifier, which was overdue for maintenance and dealing with significant mineral buildup due to very hard water. Austin was professional, thorough, and took the time to explain what he was seeing, why it mattered, and what to watch for going forward. No pressure, no upsell, just clear communication and solid work. Given the condition of the unit, he did a really thorough job and left everything running the way it should have been all along. I also want to call out Jessica in the office, who was incredibly helpful coordinating everything and making the process easy from the scheduling side. That part often gets overlooked, but it matters and she handled it well. Overall, a smooth, professional experience across the board. I'd absolutely work with Ladd Service Company again.

I have been a customer for over 20 years. Their service is always excellent, they never sell you…read moremore than you need and most of all, they are honest. Recently they quoted a price for a job but when they gave me the bill it was $50 less than the estimate. They said they didn't need to use a new part since the old one still worked fine. Gotta love that kind of a neighborhood business. Dr. Darrel Ray

I have been a satisfied plumbing and HVAC customer of Mr. Plumber for at least 15 years. Their…read moreservice is excellent and prices are fair. I have reccomended their services to several of my neighbors who have also had excellent service.

This is not a discount service, and because they are so in demand you can expect to have to wait at…read moreleast several days, but they do top notch work. Never had to have them come back a second time after dozens of calls, across four houses. I just show them the problem and the problem goes away and I do no need to worry about it ever again.

I was very pleased with the person who helped me pick out the new furnace and ac. Very…read moreinformative. The price was better then others estimates I got. Troy A., Caleb K., and Caleb C. did a great job installing the furnace and ac units. They did a great job communicating with me as well. Thanks! Kiana Simmons

(See final resolution update) 6 weeks ago they came out to service my hvac system and signed me up…read moreon a service plan. I had a system failure during high heat advisory and called them but they could not get out until the next day. So, I called someone else who was able to make it out that evening. That company (Dad's) replaced the thermostat but also took off all the airflow grates around the system and they were filthy, which Buckner's service tech said on the report that he cleaned the coils. (See pics taken 6 weeks after Buckner's guy "cleaned" the coils!) Dad's cleaned the coils up and tested the system once the thermostat was replaced. They had to wait for the cleaning to dry out first but discovered that the unit was overcharged (400 and climbing at 86 degrees) due to there being too much coolant, so they had to remove some. This cost me $540 total for everything because Buckner's overcharged my unit with coolant (which their tech lied and said he did not add coolant - Note: I nor have I had anyone service or had coolant added to the unit for 3.5 years) Overcharging a unit with coolant, if left undetected, would have ruined my a/c unit which is only 5 years old. I'm not happy at all with Buckner's, and will be calling for a full refund and exiting their maintenance agreement. Update: I spoke with Buckner's service manager and the tech was supposed to take before and after pics of the coils to show they were cleaned, but did not take photos (shocker) but in his report he said he cleaned the coils. The report did not say anything about coolant being added. I have not added coolant in 3 summers and Buckner's was the first company I hired since buying the home 3 years ago, so how do you suddenly get excessive coolant? Anyway, he said he would give me a full refund for the maintenance service visit and the additional amount I paid to sign up for an annual cooling and heating agreement and we canceled the agreement, which I did appreciate. Second Update: 15 days after promised a FULL refund and I still had not received it, I called the service manager, Mark Dillan back who said he put in the refund for a different LOWER amount. It took a bit of conversation, but he finally agreed (again) to a full refund and that he would "expedite" it. Three days later, still no refund. Called and asked for accounting department and after being on hold for a bit, Pedro said she was not available, took my number and said HE would personally handle the expediting of the refund. We shall see. I will continue to edit this review until they finally do what they said they would do 18 days ago. THIRD UPDATE: After another 10 days have gone by, I had to call again. This time I spoke with Natalie who saw all of the notes from my previous calls and took a message for "Joe" another service manager. So here we are 28 days later and still no refund as of October 5th. I am now threatening to sue, call the BBB, whatever agency provides their licensing, and spread this review on any platform I can find. DO NOT USE THIS COMPANY! They lie about what service they say they performed, took money for an annual service agreement that I have cancelled and have not refunded a dime of the $289 I paid. It did take at least 5 telephone calls to finally reach the person (Joe) who could help me. Apparently, another customer service manager input the refund into their computer incorrectly which is why it was not getting processed. It was still upsetting to know a service manager couldn't do his job correctly as well as the tech, but I will say that Joe was a complete pleasure to speak with. He was passionate about making it right and he did. That's the way customer service should be and Joe aced it. I wish I could say I would use Buckner's again but after that fiasco, I just can't. They still said the tech did not note that he added coolant but it makes no sense for there to suddenly, after 4 summers of no coolant added, that my unit was overcharging and I had to pay someone else to remove it (which I stood and watched being done. Thank you Joe for fixing this.

We were very happy with our experience with Affordable Plumbing! Matt replaced our bathroom sink…read morefaucet, installed our new dishwasher, and made some changes to our kitchen plumbing to work with the new dishwasher. He was very efficient and thorough and took the time to explain everything to us. His prices were very reasonable! After he left, we called him with a question and he was very nice to answer it thoroughly in a timely manner. My ONLY complaint was that he did show up a little late, but I wouldn't choose to work with anyone else. Thanks for a great job!

I am genuinely disappointed to be retracting my previous five-star review. Unfortunately, since the…read morebusiness was sold, my experiences with this company have been so poor that I would leave a negative-star review if that were an option. On one service call, the work was concerning enough that I asked more than once whether the technician was actually a licensed plumber. One technician inspected a sewer line and told me it was broken. Another technician later inspected the same line and said it had a "clean bill of health." Despite identifying two issues, the written report I received was only one sentence long. I had to call and ask whether one-sentence reports were now standard practice before I was promised a more detailed report. I should not have had to request basic documentation for a line with known concerns. On another job, a technician identified the sewer as a shared or common line. After obtaining a second opinion, I was told there was no apparent reason anyone would have reached that conclusion. The company's prices have increased, while the quality, consistency, and professionalism of the service I received have declined dramatically. Based on these experiences, I can no longer recommend this company.

Brian and Justin were wonderful!…read more We had hired another plumber who came in to work on one of our four projects a few weeks ago but disappeared on us leaving us in a near pickle. TPS was recommended by a colleague from work. I now know who to call when we need plumbing assistance. Very professional and worth every dollar! Thank you, Taylor Plumbing!

The service and staff were friendly and professional. That…read moresaid, I was extremely disappointed by the service fee. I chose this company specifically because they're local--I live less than 3 miles away--and wanted to support a small business. However, unlike other companies that offer free estimates, I wasn't informed about the service fee beforehand, and it came as a surprise. That lack of transparency was frustrating. While I accept some responsibility for not asking, I believe upfront disclosure should be standard practice. *UPDATE After reading my review, Taylor Plumbing reached out to kindly explain their billing process. I was not overcharged. From what I understand, they use a flat fee for the first job and a lower additional fee for each job after that. They were professional and respectful in clearing things up. My only suggestion: take a moment to listen and make sure you understand the pricing policy before the work begins.