I thought I had found my dream car-a black 2014 Mustang. I purchased it on 12-17-19. Guess what?…read moreIt has broken down on me twice and have had to be towed to the dealership twice. And the bad part about this is I don't drive the car every day and have put on Less than 100 miles on it. Very Disappointed. Here's an update. Harry at va cars in Hopewell sent my Mustang to the Midlothian service shop. They fixed it and Harold took it back to Hopewell. I picked it up and have driven it with out breaking down and needing a tow. It feels good and drives good. Harry, Harold, Sean, Jamie and Jamie took care of me and my Mustang . Mustang Sally is on the road again Here is an update. Mustang Sally has been raring to go !!! . She hums when she is galloping at 80 mph. I love Sally and she is doing great so far. Thank you Va Cars for putting me in my dream car! 5 .

Not a great experience with Richmond Mitsubishi…read more This message is for Maurice and the sales manager. I came into your dealership not having stellar credit after being invited to receive a voucher to help with my current situation and potentially purchase a vehicle. During my visit, I was told I would need a co-signer. When that option didn't work out, I was assured that you would continue exploring other financing options and that I would be contacted "either way." I had an appointment on Friday, May 2, 2026 at 11:00 AM. Today is Tuesday, May 5, and I have not received any follow-up. The issue here isn't just about whether or not I was approved. It's about communication and basic customer service. If you tell a customer you'll follow up "either way," that commitment should be honored. A quick call or message would have shown professionalism and respect for my time. Customer service matters, regardless of the outcome. Unfortunately, this experience did not reflect that. This review will also be shared on Yelp.

I recommend them if you're looking for a new car . This is the place to go . They are very…read moreprofessional

Wow! Everything started out good. The sales guy was really friendly and not pushy which I liked so…read moreI bought the car. Now its been nothing but a nightmare they can't seem to get my paperwork correct my temp tag has expired then they're sending things to my old address that I used to live at five years ago I don't understand what is so hard about processing a new purchase.

Great customer service. Jay Stringfield treated me great. He was very easy to work with and didn't…read moretry to pressure me into anything. Was by far the easiest vehicle purchase I've made in the last 30 years!!!! Thank you!!!!

Every time I bring my car in, I am always amazed by the customer service and the speed in which…read more they get me in and out! Their prices are competitive and level of service is superior. They tell me, what needs servicing and even rates them so I know what I have to do today and what can wait till later in the month . I love my Toyota (which I bought from this location) and I am not going anywhere else! I highly recommend them!

Great place to get cheap clean car! Definitely recommend, and great service. The place had a verity…read moreof used cars and were welling to negotiate prices. The owner took care of customers that came in as well as taking care of us. I love the car I bought !

I recently bought my car from Chris at CARRVA. The service was impeccable, the staff was friendly…read moreand I will for sure recommend you to give them a visit before you settle elsewhere for your car purchase.

They have nice cars and are really reasonable and helpful in many ways. Found my first car here and…read morethey we cooperative the whole time. A really nice car dealership all around.

Frindly and knowledgeable staff great service brought a vehicle from them an hav never had any…read moreissues. And now planning on buying a pickup truck that I can drive

I'm c4 quadratic and had curb a sider wheelchair lift and milford person lift installed in my 69 El…read moreCamino. Works great and the whole team did a great job!

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

I recently had the pleasure of working with Corey Chapman along with assistance of Ken Trabosh and…read moreShawn Hicks when purchasing my Mazda CX-30. I couldn't be happier with the experience. From the sales crew to the finance department, they made the process smooth and stress free. I highly recommend Haley Buick GMC Midlothian to anyone looking for a new/used vehicle. You won't be disappointed.

Bad service never got a call to say my car was ready kept car an extra day then when I get there…read morethe work was still not done and had to work

went to their service center to get work done on my 94 lexus as I had a wiring issue, gave me a…read moreloaner for free and were completely transparent with everything they did to my car, even showed me a video walk around after the multi point inspection. as a technician and a worker in the customer service world myself i highly appreciate that caliber of professionalism and transparency, would recommend their services and i will be returning. 10/10. id also like to give a deserved thank you to my service advisor Harry Whittington for his support and dedication to my case. thank you for your hard work.

I'm so grateful I decided to test drive a used car at Sheehy Lexus of Richmond. What a great…read moreexperience!!! My salesman Derrik was awesome! He was super helpful, knowledgeable, and patient. The dealership was so clean, and modern, and warming. Everyone was so friendly and helpful. The finance department was great too! It's usually the dreaded part but it went so smoothly. I will definitely be doing all my car business at this dealership.

This is super random but I bought a used car from these guys like 8 years ago. It was a 2008 G35…read morethey bought at auction, cleaned it up great, and put new tires on. That car was incredible. It was my daily for 5 years and the only two issues were known manufacturer's defects (easily found on any Infiniti forum). They were very chill and gave me a super fair price. If they had a car in stock I was interested in I would definitely be a repeat customer.