I'm leaving a one star review because zero was not an option. Contacted Lenny to discuss a new…read morevehicle purchase and told him I was coming from a state away. I was unhappy with the experience I had at my local dealership so I'm reaching out to get a better experience. He tells me about all the underhanded tricks other dealerships pull, and that he is the most honest dealer out there. I agree and ask him to send me anything written down on paper, even if it was hand written on a yellow pad so that I had an understanding of what I was driving all the way to Wisconsin for and he ghosted me. When I called back hours later, he said "my manager says it's not a good idea to write anything down and send it".... So I guess I'm just supposed to drive hours away on his word then huh? No thanks. There is no difference at this dealer than any other unscrupulous dealer out there.

I have been bringing my 2019 Outlander for service and it has always been a positive experience. I…read moresaw an opportunity to purchase a used truck there last week and reached out via e mail. Lennie reached out and we started to do a deal via e mail. I stopped in the next day and we were very close to a deal. Wishing 20 min we had an agreement and I purchased the truck. Good experience. No Hassle buying

I was not totally sold on a new truck but after a walk around I found one that I liked…read more Patrick helped me during the whole process come to find out the truck I liked was in dealer use , We talked about my trade in and they gave me what I asked ! No back and forth.. We then talked about what I wanted to pay for the new one I gave them a price ..They accepted no haggling it was possible the best experience buying a new car... Big thumbs up to my sales person Patrick

What could improve? So many things. Starting with salesman should not be condescending. Should not…read morelie and agree. That repairs were made, which were not. Treat customers as if they may have a clue what they're talking about. When multiple things are determined wrong address that rapidly and urgently. Do not expect the customers to wait an extended period of time. Communicate with customers rather than leave them hanging. And if you're going to hold onto the customers money, they should have recourse. A VERY, VERY BAD CAR BUYING EXPERIENCE! SAVE YOURSELF A LOT OF TIME FRUSTRATION, AND PROBABLY MONEY. GO SOMEWHERE ELSE.

The best automobile buying experience I have had in over fifty years. Professional, ethical, and…read moreknowledgeable staff and support. Would highly recommend AutoWerks. Mark E Watry

Staff is very friendly and I've heard some good things but was quite disappointed in my visit and I…read morequestion if they are as honest as advertised. Rescinded on a signed contract and did nothing to try and make it right. Would be hesitant to do business with them again.

Amazing first experience with Kyle. He was already walking outside to meet me for our 1:00…read moreappointment time. Introduced himself. Took us inside, paperwork was already prepped. Start to finish, he was welcoming, helpful and the process was seamless. Kyle was very personable and genuine. Loved his brand energy! It was such a great first impression. Dealer lot and showroom were spotless, lots of amazing cars to choose from. I can personally recommend the VW Brand as a whole, and now I can confidently say this dealership is top notch as well! 5 stars for Kyle! His expertise, genuine demeanor and customer service skills are hands down the very best!

WOMEN BEWARE. One star because I can't give zero. We purchased an extended service contract through…read more80k miles when we bought our vehicle new at VW. The 80k service is extensive (and expensive) which is why we purchased the contract in the first place. We meticulously brought our Atlas in for every service when due. As we approached the end of the contract, my wife was informed by this dealer that our contract had expired - prior to receiving the very expensive 80k service. She tried to follow up with this dealer, but did not receive any calls back. Fast forward several months later, I (instead of my wife) call to set up service and miraculously they find that we do in fact still have the 80k service to go....however, now we are past the mileage allowed by the contract and the dealer is refusing to honor even though it was their error (or misogyny, decide yourself) that caused us to go over mileage in the first place. Just very unprofessional and questionable business dealings when they not only lie to my wife, but refuse to follow up with her, yet when I call the person tells me "oh yeah I can see it right here as soon as I pull it up that you have services left". Go to these guys at your own risk.

These guys didn't deserve to be targeted in the BLM riot. Support small businesses trying to…read moreprovide a service.

I just heard a news report that explained how a competitor of this dealership did some foul things…read moreto a potential customers property, and to avoid accountability, changed their name to one similar to this one. THIS DEALERSHIP stepped up and GAVE THE WOMAN WHO WAS VIOLATED A CAR FOR FREE!!!!!!! Absolutely phenomenal. If I am ever in Wisconsin and need a car, I am buying one here!!!! Way to go!!!

This is the best Auto dealer in Racine area. Excellent service and customer care. Highly recommendread more

Terrific honest, ethical sales and service departments. And.... you can buy any other brand…read morevehicle that's in the Bouchet network from this dealer!

I purchased 6 vehicles from Dogan Gregory. Each time he was honest and very straight forward. He…read morealways does whatever he can to make us comfortable. I heard that he left the dealership because it was sold. He is now with Honda of Kenosha. I will be buying Hondas from this point forward!!!

Terry Compton has been our go to for all of our families vehicles for the past several years!…read moreHonest, reputable and trustworthy. The deals are always smooth and easy and the stock is quality! If you're looking for a specific model he will find it for you too!

Terry is a good and decent man and we are satisfied with the customer service and the vehicle we…read morebought!

Avoid!!! Drove over an hour with serious intent to buy, but the experience was frustrating. Not…read moresure why but despite repeatedly asking for the out-the-door price for Illinois, I never received a clear breakdown. Instead, I was shown confusing payment options with high payments and a surprise $657 accessories fee, without clearly listing the vehicle price, my down payment, IL tax/title, and doc fee. He just casually mentioned their doc fee was $499. Hard to make a deal when you don't even know the real price of the car. Plenty of better, more transparent options out there.

Would give them a ZERO if I could. The price for an oil change and tire rotation is CRAZY high…read more $130. It is a LOT higher than the other Dodge dealers. Clearly Palmen does not want to service your car. I will never be back!