Stopped in recently to look at a couple of vehicles on their lot, right in front of the window where the two salesmen were sitting. No one made contact. Went inside where still no one came out but one was talking about his need to defecate but not nearly in such polite terms. No greeting no introduction and simply a did you need something. When I said I'd like to know more about vehicles they said what do you want to know? It's a car dealership, there are no prices, sell me your car using your sales skills. When I said I was no longer interested the other kid said fine, muttered something under his breath and told me to f--- myself. Pretty sure that's not how you do business. read more

Negative 1 trillion stars! DO NOT BUY HERE EVER! You will get a junk car and moronic service. Girlfriend bought a car. Tail light was out brought it back to fix. Inner wheel well clips were off so they fell and rubbed on tires. Called to get inspection appointment done because they say they'll inspect cars. They can't get her in and the dashboard is lit up like a Christmas tree with so many lights. They send her to another place for the inspection and it fails with a laundry list of issues and deemed unsafe and fire hazard. They won't fix it and say she's trying warranty fraud when in reality the car is a mess and they're to lazy and scummy to fix it. Absolute trash. Scum of the earth. Miserable lovers! Multiple people have had the issue and it needs to be shut down and turned into a homeless shelter something manchester needs more than these lowlife scumbags. read more

By Ryder is the worst place to purchase a vehicle from. They put my 19 year old daughter into a vehicle they knew was a piece of crap. My daughters car had a tire sensor light come on so we brought it back to them to fix... low and behold they had ordered parts for something totally different and didn't tell us, they let her leave the dealership with the car and did tell us to bring it back or nothing. Since then it's been issue after issue and trying to get an appointment in less than 2 weeks is next to impossible. Ben who was who we worked with had been avoiding me and my daughter. It seems he may be monitoring his cats because he told me to have her call him and he never answered or returned her messages. If I could give them zero stars I would because my experience has been awful read more

I don't even think this place deserves 1 star we bought a car from these people after a month the car has been nothing but problems and they over charge for the cars, best thing I did was return the car. read more

My girlfriend bought a car from here September of last year, it took not even a month for shit to start breaking(some of which wasn't covered by warranty). They would do temporary fixes and charge you 25$ every time they did one, parts were replaced with junkyard parts. The staff are incompetent and seem to not know how to pick up a phone as well as thoroughly figure out the problem and fix it. I would not recommend this dealer to anyone, good luck with that mess. read more

This company takes advantage of people trying to rebuild their credit. They sell cars that they know are not going to last very long on the road. They then take the car and hold it in excess of 3 weeks. They do NOT communicate and will flat out ignore people if they call from a known number. If you want to get through, borrow a phone that they don't know the number of. I have never seen such incompetence and outright scamming. read more

Terrible service all around I got this new car just two months ago. They neglected to put an oil sticker on my car for my next oil change. Refuse to make a same day appt so it doesnt become a bigger problem. Admitted they had someone who had a hard time remembering "these things" like putting the next oil sticker on the car so This doesn't happen. Would not accommodate me after their mistake. Horrible service will never use them or recommend them read more

******BUYER BEWARE READ BEFORE CONSIDERING****** Within a week of driving off the lot my check engine light came on, I brought it back to their service department and spoke with Daryl and he told me the "code was nothing" and grabbed his code reader and cleared my code without even checking to see if anything was wrong. Fast forward 2 months and my blower motor dies on the coldest week of this year and they told me ITS NOT COVERED and I have to pay the repair fees. I refused and refused but felt bullied into paying and I needed heat so I did it. I only had the car for 2 months and the BLOWER was making NOISE when I bought the car and I made the sales person aware and he told me if I had issues to bring it back and it would be taken care of (because I noticed before I signed). I should not have paid for that repair as I told them the blower was malfunctioning when I bought the car, but I let that go and gave them one more chance before I got on here and wrote this review. I've now had this car for 5 months and on Christmas Day MY EXHAUST falls apart and my car sounds like a tin can and rattles like an angry snake. They tell me it's NOT COVERED, but now let's go back to that check engine light that Daryl decided "wasn't a big deal" that check engine code was emissions and he decided he was above the emissions regulations and let me drive off in a car he knew could possible have a problem. That's a GREAT way to keep customers coming through the door, anyway my exhaust as ROTTED from the cat to the muffler and needed to be completely redone and replaced. That could have been avoided and all this frustration and loss of my time is ridiculous. They offered to "fix" my exhaust but I had to pay parts and labor. I didn't even bother fighting because I knew I could get GOOD mechanic work done at LOUS CUSTOM EXHAUST although I had to pay I at least know that aren't crooks who would rather see their customers unsafe and broke than safe and helping them with HONEST advice. I can't wait until my crazy OVERPRICED loan is paid off so I can get as far away from this place as I possibly can. ****BUYER BEWARE**** read more

So, I walk in this morning to inquire about a 2012 Jeep Liberty I noticed the day before. I must look rich, because the guy immediately asks me if I'm there to buy the Jeep outright or Finance. He continues, without knowing my answer, and says...because if you are going to buy it outright we're a financing place for people with no or bad credit. And, we have...well, it's a, a whole program. It's a 3 year warranty and other costs that are built into the price of the car. So, if you're going to buy it and not finance, you're going to be paying for things you don't need. I ask him...So, with my very good credit and maybe being able to buy the car outright, I'm excluded from buying the Jeep because you add multiple costs into the overall price of the car? You can't, or don't, remove what I wouldn't need in order to sell the vehicle? He said, no. He stated they are a financing company that helps those with bad credit. I said, aren't you then excluding many buyers? He said, yes. And, then he said, We're a very "exclusive" company. I find it enlightening that the "whole program" he touted is actually designed to make money off of the very folks who probably cannot afford very much in the first place. They call this predatory practices. They disguise it as a program to help improve credit but these buyers are being manipulated into paying extremely high prices on used vehicles. The evidence... After all, in doing my research on the Jeep via both Kelly Blue Book and Edmund's the selling price range estimate was from $5600 to $7100. The price he quoted me...without the 3 year warranty "whole program"...was $11, 300! What is the price for the poor person who goes in with no, or bad, credit then??? Be very aware of the over pricing you will pay for used vehicles sold by JD Byrider. They truly should hang their heads in shame. Predatory sellers. read more

Wish I could give no stars, stop charging 15 grand for a car that's only worth 2k, I don't care how bad someone's credit is. You should be ashamed. read more

I really enjoyed car shopping here. They went through my pay and my credit score and found me a car that was I my budget

(Additional Info) They have had our car for a month now. They refuse to return calls. It's time to get the Attorney General's office and a few news stations involved. Also, time to stop all bank payments to them. (Original) First, they sold us a lemon then when we sent the car to be fixed, it was sent on a Friday night but they didn't contact us until the following Tuesday to find out why the thing was even there. They knew perfectly well it was coming and why. They have now been in possession of our vehicle for 3 weeks with no contact or nothing. Furthermore, when my husband did call to get info on the car, they would not answer the phone at the dealer. He had to call the customer service number for the chain and be connected through them. They admitted to my husband that they have caller ID and we figure that they use it to screen people like us out so they can keep running their scams. In 3 weeks all contact has been by us pulling teeth to get them except maybe twice that they finally returned calls after multiple messages. Now they claim that they can't fix the car and want to put us into a different one. But wait! It needs a lot of work first! (How surprising). The vehicle they want to saddle us with has some of the worst reviews and a shopping list of common, very expensive, problems. Makes you wonder why the vehicle was discontinued! Now my husband's job is at risk and I hold them fully responsible if he loses it because of their inability to be professional and reasonable. I also believe they should be reimbursing us for the 3 weeks + however much more they mess around that they've taken payment for. Should have known that when they did weekly payments something was fishy. read more

I thought they were great.... Till this month... I have had my car for 3 years. This month is a hard month and i had to miss a payment (1st late and or partial payment mind you) and make up for the missed payment over a few week span. The girl in collection department SUPER RUDE. Then today i had my husband call and see if they could take our referral bonus (from sending a customer there way) and pay the remaining balance of 90.00 and send the check for the remainder....... They were nothing more then rude to my husband and acting like out 90.00 is practically a criminal matter (the payment was due two weeks ago and i have paid half off already). I was embarrassed enough I couldn't make the full payment now there acting as if im a low life. Do not go to them unless you have no other option!!!!!!!!!!! read more

The sales staff were very pleasant but they sold me a complete dud of a car. Less than 48 hours of owning the car and I notice SEVERAL things wrong with it. It is having difficulty transitioning gears between speeds of 35-80. Just casually driving down the road my right rear window popped out and was hanging by the wires. They told me they were replacing the radio and the switch for the passenger window but these other issues are new to me. I'm just praying that it's covered by their warranty. Oh, good luck getting a hold of anyone if you do need help or have any questions. No one there picks up the phone or calls customers back. DO NOT BUY YOUR CAR HERE. read more

Contacted this place online thought I could go down there and check it out I get there there's like 5 cars that are ready to sell I talked about using my trade-in they said they couldn't give me very much money for it which is fine but then the woman helping me jumps up and goes in the back room and leaves me sitting there so I decided I'd seen enough and I left I'll buy a car somewheres else read more

This shop is not good at all. The cars with inspections, bring to another shop to have them double checked!! After the sale, they are not helpful at all. There is a better place on Elm St. I don't remember the name of the place though. Once you sign the papers you are locked in. If you want to pay off the car early you're locked into the total amount, there is no reduced price for paying it off early. Save yourself the after the sale hassle and go somewhere else! read more

The Finance dept is rude particularly the manager and young lady by the name of Jordan. I first purchased my vehicle it was good. But then went down. They have not reported towards my credit as it states in the contract. They over price older model vehicles so just beware. Hard worker people have a hard enough time as it stands and to be gouged for the cars in hopes to repair your credit is a complete let down. Two years in and my credit hasn't been barely touched. Thumbs down. Oh, watch for the name change same company poor customer service. Now known as Byrider. read more

Worst place to buy a used car ever! Bought my car in April 2016. I still had my temp plates on it when I had to go back for my mass air flow sensor and my ignition switch. Since then (now Nov 2016) I have been back at least once a month to have something fixed. I have also sent two people there who have had issues as well. I have not met one person who got a car that didn't have issues shortly after buying. I have a hard time believing that they are truly inspecting these cars. Not to mention the loaner they let my friend use blew up (in the words of the garage manager) after they returned it. Please save yourself the money and trouble and do not buy a car from here. read more

One star is me being generous since I don't have the option for zero stars. This place is an absolute JOKE. If you are looking into buying a car here, have some respect for yourself and run as far away as you can! You will be screwed over, guaranteed. My husband and I went here to buy a car and a week later we found out the transmission was junk and our car broke down on the side of the highway with our baby in the car. I literally asked the owner to just make sure the car is safe because all I care about is my daughters safety. So of course he swore up and down it was perfect for my little baby to be in but it was all a scam. and when we went through these scum bags to get it fixed, they kept the car for over three weeks, kept changing the date of when the car would be ready to take home and left us without a vehicle for 24 days. Every time we called to get an update we would either get nothing but attitude or nothing at all. Now it's only a month or two later and the transmission is already breaking down AGAIN. They just care about your money and screwing you over, ok? So figure out another way to get a car. That's what we did and now that we have an actual car, we are bringing the piece of junk that J.D. Byrider sold us back to them tomorrow. I would rather take a hit on my credit score than pay these horrible people $250 every TWO WEEKS for a car that doesn't even work! At least now I know that my family will be safe. My credit score can be fixed but if I was to lose a family member or even my own life because some greedy men are selling dangerous cars to people, now that can never be made up. read more

I bought a car from them 1/26/2017. The cars are guaranteed "reconditioned". However, I drove my car off the lot with no oil in it, it was BONE dry. Since then I have had the vehicle back in the shop about 12 times. We have had engine trouble, and exhaust leak that they denied was there, the car is still losing oil and the AC doesnt work. I just got my car back Tuesday after being "assured" these issues were fixed. The AC is still losing coolant, the exhaust is still pouring white smoke and the car is losing oil still, 4 months later. Please dont do it, they prey on people with poor credit or who are trying to rebuild and then give you the runaround. I have been MORE than patient with them. We are now being told that their great "WARRANTY" is actually a mask, it covers almost nothing. Save your money and your frustration. They dont return phone calls , and the customer service ends the second you sign the dotted line. read more