Initial estimate through installation was smooth and efficient. Communication from all…read morerepresentatives and installers was superb! Highly recommend!

We did extensive research before replacing the 17 windows in our home. We obtained several…read moreestimates, read Google reviews, and asked for recommendations on our local Facebook community page. Windows Plus was consistently highly rated and frequently recommended, so we included them among the companies we contacted. Salesman Tom came to our home and made an excellent first impression. He was professional, explained all of our window options, discussed our expectations, and provided a fair price. He assured us the installation would be seamless and completed within two days. He also explained that a foreman would take final measurements and that the windows would be custom-built to fit our openings with very tight tolerances. After waiting approximately six weeks for the windows to be manufactured, installation day finally arrived. Day 1 (Monday) To my surprise, the installation crew arrived in unmarked vehicles. Several other companies had warned us about subcontractors, so this immediately raised some concerns. Unfortunately, we also had a medical emergency that day, and I spent most of the day at the hospital, which prevented me from being present during the installation. When I returned home, most of the second-floor windows had already been replaced, and the exterior capping had been removed. We had recently invested in new siding, and our windows previously had decorative wood trim around the exterior that created a more dimensional appearance. I discovered that this trim had been removed from most of the windows. When I asked whether it would be reinstalled, I was told that they do not reinstall it and that it was unnecessary. Instead, new capping would be installed without wood backing, with foam used behind it. I also noticed that many of the replacement windows appeared to be 1-1.5 inches smaller than the original openings, leaving large gaps around the frames. There were no shims installed--only screws securing the windows to the wood framing. Again, I was told this was normal because the gaps would be filled with foam and that foam provided a stronger bond than wood. Day 2 (Tuesday) Once again, I was unable to be home during the day and expected to return to a completed project. Instead, I learned that the crew had left around 3:30 p.m. without informing my son and without completing the exterior capping. Rain was expected later that week, so this was concerning. Assuming they would return Wednesday morning, I waited for them to arrive. When no one showed up by 9:00 a.m., I called the company and was informed that the crew had been assigned to another project and would not return until Friday. At no point had this delay been communicated to us. The crew did return on Friday and completed the installation, but several issues remained: * One interior window trim was damaged and poorly repaired. * There were areas where the exterior capping had not been properly caulked. * One window screen was ripped. * Several sections of capping were loose because the original wood backing had been removed. The capping was simply tucked into the siding and could easily be pulled away. Foreman Rob came out to address these concerns. To his credit, the damaged interior trim was replaced, the caulking issues were corrected, and some siding that had loosened during installation was repaired. However, he insisted that the loose capping was not a problem and required no further attention. He also stated that a replacement screen would be ordered under the lifetime warranty and that I would be contacted when it arrived. A few days later, someone from the office called to ask how everything had gone. I again expressed my concerns regarding the loose capping and the response I had received. I was told that another foreman, Scott, would contact me to address the issue. Although there were a few attempts to connect, I was told I would hear back from him, and that was nearly two weeks ago. Since then, I have received no follow-up. Overall, I am very disappointed with the service I received from this company. While the sales process was excellent, the installation experience, communication, workmanship, and follow-up have fallen well below expectations. The lack of urgency in addressing legitimate concerns has been frustrating, and it leaves me questioning how responsive the company will be when future warranty issues arise. While the company advertises a "lifetime warranty," getting concerns addressed and honored has proven to be far more challenging than expected.

Junior and Cody replaced our aged sliding door in our walkout basement to our garden today. They…read morecompleted the job in a few hours leaving the work area spotless. They were both professional, courteous and answered all my questions. Junior even found that the original sliding door (that was installed by the original builder years ago) was set too low to the ground which is why it was always getting wet over the years resulting in warping and rusting along the bottom. He fixed the issue on the spot raising the level of the new sliding door. My wife and I couldn't be happier with the work. This is a family owned and run business who take pride in their work. It was a pleasure dealing with every member of the family from the beginning to the end. I would highly recommend them to anyone who needs door or window installations.

They were randomly closed when I stopped by the showroom the first time, but the second time, I was…read moreable to order. Very limited selection. One door option and one handle type. The process from order to installation was 7 weeks. I absolutely love my new door! It's beautiful & seems to be sturdy. The installation looks neat and professional.

What professional service, love my new WINDOWS, My Beautiful front New Door , House just went up…read morein value ! Thank you !!

First, I NEVER write reviews-had to make an exception. Energy Windows was simply amazing. Ian and…read moreRobin came to give me an estimate to replace 19 windows-no pressure, no games. They simply gave me their best price-and I didn't need to sign a contract on the spot to get the "best" price. They are an honest, meticulous family business who truly cares about their customer. They respect your time and your home-from taking off their shoes as they walked around getting their measurements, to the installers who cleaned up after they were done. Ian and dad, Robert, were quick to respond to any issues or concerns I may have had. They even went a step further. When the windows came in from the factory, they had to be up to Ian's tough standards. I had one window that didn't meet Ian's expectations and he sent it back and ordered a new one-that window never even made it my house. They stand behind their product-both during installation and after. As a single mom, I felt like I was getting the best product for the best price by a company that stands behind their product and their service. I highly recommend them for your window needs-you will not regret it. Thank you Ian, Robert and Robin!

I wanted a piece of gutter put up and everything was great until I told him that I didn't want to…read moresales pitch, I didn't want an inspection. I just needed 43 foot of gutter put up on one side of my house. At that point, they got back to me and said that they weren't able to do the work at this time so there's that.

We had them come for an insulation installation quote. After a 3 hour visit, our sales person…read morestill was waiting for our quote to download. (???) It's been over a week and we're still waiting for the quote. There is a slim to zero chance that we'll use them. They had a text bot contact me to follow up, not a person, so sad. We were told a manager would contact us. Still waiting for that too! Either they are super busy or could care less about new customers. Again, slim to zero chance we'll be using them!!

You need to look no further if you are considering replacing your roof. This roofing company…read moreexceeded my expectations from the get go. I actually had no intention of even replacing my roof but when I saw what they did at my neighbor's house (I mean it was transformative-the curb appeal from replacing their roof was simply amazing!), I could not resist calling for a free estimate. I got hooked immediately! From the minute I make contact with Molly and the team, I was duly impressed. High touch, first rate client services, great pricing, expedited delivery (within one week they were doing the job) and my project manager, Greg D. could not do enough for me. If I could have hired Greg to manage additional services, I would have! Don't waste your time with researching anyone else. I promise you--they will not disappoint you on any level. Thank you again to the team at American Construction. You made me sooo happy! These guys really do rock!

American Construction installed James Hardy siding & gutters on our house. They needed to remove…read moreexisting stucco exterior. The result exceeded our expectations! The work & team were very professional . The site was cleaned up every day. we highly recommend American Construction and wouldn't hesitate to entrust other projects to them.

Brion is the best, he was kind, professional and timely. So happy I went with Pella for my windows.read more

Sales Rep Steve Cusimano told me they could put the windows and sliding doors 1" apart and included…read moreit in the project proposal. When we agreed to the project this detail was removed from the quote and we were never notified. The install team informed me that it was impossible to mull the two together AFTER the units were installed. So we have a 5" gap between the two, not the look we were going for. After going all the way to the project manager a 3% discount as a tacit acknowledgement that something didn't turn out quite right was granted. What didn't turn out right is your sales rep Steve either lied to me or doesn't know the product AND when this impossibility came up when handing it to the project manager no one bothered to inform us. Everyone can deny it all they want but this is a DISHONEST practice!!!! I could go on and on with how horrible the entire experience was, which I was willing to deal with because they said they could get us the small gap between the windows and doors but turns out that wasn't even true. This was the worst - please avoid Pella at all costs, doesn't even matter if the doors and windows are good or bad the experience was awful!

Amazing team!!! Blake came and got the initial measurements. Once I agreed with the price, the…read morewindows were ordered with 50% down and the remaining 50% after the job was completed. About 4-6 weeks later, Blake contacted me and scheduled for installation. Robert and his team did an excellent job installing the windows. I had a total of 11 windows installed on the first floor of my property in Nov 2023. They completed the job in 1 and half days. It could have been done in one day but the sunset in November didn't allow. Some of the pictures of the completed job are shown below. I don't have the before pictures but trust me, there's a huge difference. I will have them come back to complete the second floor in the first quarter of 2024. Thank you!!

I used Smart Shield to replace all the windows in my 101 yr old house (23 windows total - basement,…read morefirst and second floors, and attic) as well as my front storm door. The windows and door all look great and are a huge improvement over what was there previously. Robert was incredibly helpful with figuring out what I needed and answering tons of questions for me (as I evaluated ten companies and rated them all to determine who was the best one for the job). Smart Shield came out on top and did a great job! The installation guys were all incredibly nice and polite, especially Steve and Jimmy who came back on Saturday to finish after storms on Friday kept them from completing the job that day. I am incredibly happy with my new windows which are all clear and open and shut so easily that I have to remind myself not to push them too hard. My neighbors were so impressed with the job they did (and my spreadsheet evaluation) that they hired Smart Shield to do their windows as well. I highly recommend these guys!

Had 5 windows installed in our south philly row home this fall. Great experience from start to…read morefinish. Nice people on the phone and they scheduled a person to come out and do an estimate very quickly. Paul was nice, patient with all my questions but during and after the appointment via email. He got me the estimate quickly and then came back out again to do exact measurements for the final estimate. Again, just very helpful throughout the process. Waiting for the windows took a while so I think we did end up waiting like 2-3 months between that visit and getting them installed which was the only negative of our experience. Installation team was fantastic. I think there were 3-4 people there. Ed was in charge. Just nice guys, we felt comfortable having them in the house. Cleaned up very well. Everything looks great and very professionally installed. Kept us updated with some random things they found (rotting wood) when reframing the windows. Again answered questions anytime we had them. On time both coming and leaving. Cost seems reasonable for what we got and from speaking with friends but I'm no window expert. Planning on having them come back out next year to finish the rest of the windows. Good experience overall.

Emerald Windows has done it again -- another round of high-fives to both Louie & Ameon! I knew a…read morewindows update to my home would be beneficial, but I underestimated the overall impact. It feels like a major home renovation. And in a lot of ways, it was -- the last three windows that Louie and Ameon expertly replaced for me turned out to be fully rotted around the frames, unbeknownst to me. As with the previous job, they handled everything with extreme care and attention to detail. The house was again spotless when they left. I felt like I was in great hands throughout. Cannot recommend Emerald more highly, but especially these two experts on their team!

Thank you Glass Dr! I had a small octagon window to replace. It was a special order small job and…read morefrom start to finish - everyone was totally professional. From Wayne in the office, Justin who showed up to quote the job to Kyle who just finished the job - everyone was excellent! Kyle was so meticulous! He worked about an hour and a half making sure my window was perfect. The turn around time was faster than anticipated and I'm so relieved it's done.

Couldn't be happier. From Wayne in the front office to Robert and Miguel who installed our new…read morewindows - top quality service, courteous, clean and an excellent product. We started with needing to replace a family room window, but we were so happy with the product and service, we just about replaced all our windows!

He came out quickly and completed project in a timely manner at a reasonable price. I would use…read morehim again.

Adams Siding & windows did our siding amazing work was done…read more it looks great ,they are absolutely the best good workmanship