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J.Crew Factory

2.5 (6 reviews)
Closed • 10:00 am - 9:00 pm

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Cedar & Hyde Mercantile

Cedar & Hyde Mercantile

(31 reviews)

$$$

Art in 'pieces' Usually, a wonderful shopping experience…read moreuntil art purchase. Review is for co-owner - Christie L. In store first wk Dec 2024. Saw MQuan Art ceramic hanging in store. Store would not sell display piece. Ordered, paid, and told not refundable. Piece greater than 2K plus shipping. Worked with manager, Cori, who stated piece would be over 2 months in receiving and first shipped to Cedar & Hyde for 'inspection' then to us out of state. Asked for art photo prior to sending as it was a ceramic piece and wanted same colors,etc as store display - and, it was art paid for. Four months passed, contacted store first time to check on piece April 2025. Had not heard anything from store prior. Finally, heard back, piece 'being made'. Received art directly from artist in NY and charged $75 for shipping. Art was in 'pieces' and was to be assembled by us according to instructions and 'number'. This was neither conveyed in store at time of purchase, prior to shipping or by store email. Picture sent by store/artist prior to shipping showed art assembled as in store. Note this is a fragile assembly of ceramic discs of varying colors. If damaged by us in assembly, would be ruined and non refundable. After numerous curt emails with C & H owner, Christie, refusing return of piece and her misrepresentation of art, need for assembly and no 'inspection', she asked the artist to refund piece and also offered 'someone'of our choice to assemble the piece for us at her cost? Eventually, I returned the art to the artist at a cost of $80 that C&H, Christie, would not cover. Christie, agreed to credit art(only) from artist, when disassembled art received 'undamaged'. We buy art globally & have shipped. This was the most difficult experience and rude store owner we've ever encountered. We're out $80 through this entire experience. Never do business at this store - especially if you're expecting integrity, quality and customer service. Store in Boulder CO. Owner from KS. Art is a large piece, yet easily shipped in tact with proper art packing and charge of $75.This email was Christie's last response to requesting $80 return shipping fee: Remember, it was also up to us to find an 'assembler'... Owner will respond "it was all on us as buyers to assemble and take responsibility it wasn't damaged in doing so." Hi Beth, We will not be refunding you the $80 you paid to send the piece back. There was nothing wrong with the piece. We made an exception to give you a refund on a special order, which is not our policy. We paid the $75 to get it to you, which is not our policy. I offered to have someone come to your house to assemble it, and you declined. The $80 for sending it back is on you. Have a great night, Christie

TL;DR: Shop elsewhere. Pettiness loses business. You can…read moreview at this as a failed "mystery shopper" experience, because that's what it felt like to me. I really wanted to like this store, but the negatives were just too overwhelming. The young gals at the shop were very snooty and didn't bother to acknowledge me being in their store. Like, nothing! I know they saw me, but there was zero acknowledgement. I was vacationing so I had plenty of money to spend, however it was evident by their behavior that they didn't want me there. It was unfortunate. The visit was uncomfortable and unprofessional, and therefore I wouldn't recommend this lackluster store to anyone. (Out of all the shops we went into, the service here was by far the absolute worst.) I'm guessing their lame, "selective" service is why the store was otherwise empty.... I'm unable to hand them a (rightly deserved) zero star, so one star it is.

J.Crew Factory - childcloth - Updated May 2026

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