J Crew has fantastic fashion statement clothing, shoes, purses! Literally everything! The sales personnel are amazing and kind! Some of my favorite people are Hannah, Christian, Isabel, Zach, and several others! They make shopping there so cool and friendly! read more

Not this store but J Crew in general. Placed an order and got confirmation that my package had been delivered. It hadn't. It was delivered by UPS to some guy named Flakes in a location called Dock. No dock at my Denver home and nobody named Flakes. After calls to UPS, USPS and Crew, turns out that my package was delivered to the post office dock. Nobody was very helpful at any of these locations. Turns out that J Crew, to save money, uses UPS to get packages to the area, then leaves it all for USPS to deliver. Strikes me as a really stupid process that adds days to the process. My stuff is in Denver but I can't get it until the post office delivers it. Should be a couple of days before it arrives. Stupid, stupid, stupid adding an extra step to the process. Just adding that I got another email just now saying that the package had been delivered. Still waiting for it read more

Mostly cheap clothes made in China but priced quite high. Surprising they get away with this.

One of my favorite stores in the mall. Purchasing online is easier and has more options it seems.

The reason for 2 stars: I was in the store and they didn't have my size. They let me purchase the shirt and said they would send it from HQ. never came and turns out it was never charged at all. My beef - said I had to come all the way to the store to reorder since they can't do phone orders. When I got there, they said it was out of stock and couldn't do anything for me. Waste of my time. Nice people, but stupid corporate policies may deter me from ever shopping at J Crew again. Bummer, I like their cloths. read more

The staff here is horrendous. I love their clothes but can't handle walking into this location. They are zero help whatsoever. Would love to shop here but the staff has to change before I come back. read more

Wyatt at Montgomery Mall in Bethesda Maryland gave me great service. I needed to order a pair of black Chino pants in a hurry, and Wyatt figured out a way to make it happen. read more

Dear J. Crew, Braaaaaaaah! Who can afford to shop with you? I once had a shopping addiction with you, back in the day of disposable income. But the last time I walked through your store I was horrified at how insanely expensive everything is. Even the sale racks offend my checking account. I do admire your stuff, but sadly I've moved on to more affordable options until I win the lottery or find a sugar daddy. Fondly, Laura read more

I love J. Crew (although I do agree with Laura L. about prices, totally not somewhere I can afford to shop on a regular basis. I was on the hunt for a gray bridesmaid dress and was ready to order one online but I have NO idea what size I wear in their dresses so I ran over to the mall to get that figured out. I asked for some help and Natalie was amazing. She brought out two dresses from that back that had been returned so I could figure out which size would work better. Then we hopped on the computer so I could show her the dresses I was eying and then she tracked down my favorite dress in my size at Park Meadows (no idea how I lucked out!) and put it on hold for me. Now I don't have to deal with online ordering and am so happy to have this taken care of. And to make things even better I found my favorite flip flops in my size, on sale and at an additional 30% off. Awesome day. Clothes might be on the pricey size but customer service rocks and I know the clothes will fit well and last for more than one season. read more

I had the best experience at this store. I came in looking for an interview outfit and left a new woman. Every person that I came into contact with was above and beyond friendly and helpful, especially Rowdy and Nathan (I'm 99% sure his name was Nathan but could be wrong.) I had been looking at purchasing online but am so glad that I went into the store. Rowdy helped me upgrade my plain black suit pick to gray pants and black 'going out blazer'. Taught me about what shoes and belt to wear, matching your shoes with your jacket or top to pull the look together. He got me in the correct size (which I would have gotten wrong if I had ordered online.) I ended up leaving with several wardrobe staples that I know I will cherish forever. I asked him for help with some blouses for underneath, and again, he did way better than I would have done at picking out some perfect tops, and camis, that I would have never gone with but now I am so excited to wear. Overall the best experience of my life, honestly, shopping. I feel so confident to step forward in my new clothes and wish that I could take Rowdy with me forever and even text him up asking for advice. He was conscious of prices, was't pushy, picked out sales items, and got me looking and feeling my best. Seriously can't say enough. From my first phone call over there to, to the dressing room, to checking out, everything was wonderful. Thank you so much Nathan and Rowdy and also the guy that greeted me, and the one who put my things in a garment bag. Love you guys, hope to see you again!!!!! read more

I have nothing but good things to say. Was looking for dress slacks which they had on sale, unbeknownst to me, and it made my entire day rosy. The gentleman who helped me, I regret I didn't get a name, was tall, like 6'4". He was professional, attentive, and at the same time hands off. A perfect shopping experience. read more

I love J. Crew. If you complain about the prices, go back to the Gap. If you are a fashion-conscious person in Denver, and are looking for good cuts and fabrics for a REASONABLE price, look no further. The staff here is helpful and lacking the pomp and circumstance of other higher-end clothing stores. Very inviting. read more

Bummed I couldn't return my gift items for cash back (REI has me so spoiled), but a gift card was better than nothing. I was lucky they were having a 40% sale at the time, otherwise I wouldn't have even been able to afford a t-shirt. I was offended that minutes later after the return, my items were back on the shelf marked with prices much higher than the store credit I had received. No worries though--I won't be stepping foot in the store again. read more

I walked into J. Crew not hopeful because I am a 17 year old girl and J. Crew caters mostly to mid twenties and early thirties. However, as soon as I stepped into the store, I encountered a woman behind a table full of pretzels and what seemed to be a beverage of some sort. She offered me the beverage and I politely refused. I was, however, interested in the pretzel. I have never had a better J. Crew experience. read more

I'm a JCrew addict; I spend a lot of money at this store and online because I love the quality and design. I visit this store quite a bit, now that the Park Meadows store is closed :(, which means the SA's are familiar with my mug. You'd think that with all the purchases I've made, the SA's would be more welcoming but it almost feels awkward and embarrassing to walk in there and get the "you again?" look. I'm a pretty easy going customer; I don't complain, I hardly ever return items, I do make the occasional exchange if online purchases don't quite fit right. I think this is what's contributing to the demise of the brick and mortar retail fronts. With social media and influencers' effect on shoppers' need for instant gratification, there are more people who frequent stores than before like myself. You'd think, this would be a welcome sight but rather the opposite which really baffles me. If you're an SA out there, please comment on this because I've heard the same from other frequent JCrew shoppers on the JCA forum. Don't get me wrong, I don't need a parade thrown or a choir of angels singing whenever I walk in your store, just a friendly greeting as if you're welcoming an old friend. An old friend who could otherwise, spend her money in other stores or better yet, online. Thank you!! read more