Great service on a used Escalade. Drove 18 hours one way for it and don't regret it…read more Randy in finance Valeria and Jennifer in sales Sales manager Ed All top notch! Would 100% recommend

Anna in service is fantastic excellent customer service. They provide a video of the work done on…read moreyour car allowing you to see exactly what the problem was and how it was resolved.

I LOATHE car dealerships. And I'm a BMW driver.... so already the sales staff has their hands full…read morewith me. I'm a female.... so of course I wanted a guy to sweet talk. But Leslie helped me and WOW. Professional, informative, courteous, intelligent, and wasn't your quintennial "sleezy car salesman". I'm actually impressed with her level of decorum (BMW has no such thing). I spoke to the Manager, Joe Franco (don't get confused with James Franco, yet he was just as comical) and he was a down-to-earth dude that really listened and resonated with my wants and needs. Whoever owns this dealership, give Leslie and Joe a raise, because i usually bitch and complain to no end, yet here I am with no complaints. Good peoples. 5 stars. Would purchase a vehicle here again!

Took my S580 for 20k service as per maintenance program I purchased from M/B USA. Paperwork stated…read more30k mile service done. After 3-1/2hrs of trying to contact the service manger, she finally called back. She stated we do service by how long you own your car. My contract clearly states mileage not date since purchase. She was insisting that it's done by date. M/B USA agreed that the contract expires after a certain date but it's the customer who dictates how many miles he puts on in for years. They performed a 30k mile service when my vehicle shows 20,800 mile. So by her logic I can only drive my vehicle 10k before my coverage is up regardless of age. How can you perform a 30k service when the vehicle has 20k. This is Mercedes Benz isn't there slogan "When only the Best will do!" NOT in San Juan. My wife never approved the previous service and the service manager said we did the 20k service at 15k because of the date. Again, this person clearly doesn't get it or know how to read a contract.

Love the customer service ! Mauro G was amazing...not pushy but highly informative and honest. We…read morewere able to complete our purchase and go about our day. Our vehicle was ready to pick up as we planned for the next day. Highly recommend this very clean and beautiful dealership ! Thank you !

DO NOT BUY A CAR WITH CARMAX PHARR!!! I have had a similar experience with my car purchase. I…read morebought a 2012 Honda odyssey in 11/2022 and have had to return the vehicle 15 to CarMax or the repair pals 15 times with the latest visit on 12/4/2024. The repairs were not completed until 1/3/2025 and here we are 1/9/2025 with check engine light back and a popping noise coming my from somewhere under the car. It is the worst car buying experience I have ever had. They definitively treat like your ignorant if you're a woman and give you the run around. I've tried to work with them, but it is apparent I am going to have to take other steps to get my issue resolve.

It seems like customer service is usually dependent on the representative with whom you are…read moredealing. That said, I cannot recommend highly enough Toyota of Pharr and particularly their salesperson, Travis Moss. We bought a used vehicle from them and within 24 hours it had developed some difficulties. Nothing too major, the vehicle ran fine, but it had some electronic issues which really burdened us. We reported this to Mr. Moss and he did not hesitate in asking us to bring it in to let them look at it. It was an intermittent problem and I was totally prepared for them to tell me that it was a used vehicle and basically, too bad. However, they really went to the mat to diagnose the problem and try to fix it. They even sent my vehicle to the dealership that dealt with the brand we had purchased to get it fixed. In the meantime they offered us a loaner vehicle since our car was our only form of transportation. At the end of all this, the vehicle was absolutely fixed and the customer service was second to none. If you are considering a new or used Toyota, I would highly encourage you to go to Toyota of Pharr and seek out Mr. Travis Moss. This could have been a nightmare but it was absolutely a very positive experience. Thank you, Travis!! Thank you, Toyota of Pharr!!!

Quoted a 2025 Tacoma TRD at $44,163 plus fees, with me paying my own taxes/tags out of state. Then…read morethey tried to make the deal $46,000 "flat" with no clear breakdown--over $900 in mystery add‑ons that were never itemized. I have screenshots of the entire text thread. In my opinion this is classic hidden‑fee, bait‑and‑switch pricing. I walked away and will be sharing this with state agencies that oversee dealers. Buyers: insist on a written, line‑item out‑the‑door quote before you waste your time.

Update to my earlier review. A day after I posted my review, Clark Knapp Honda reached out to me to…read moreclarify the issue . They were completely unaware of the problem and extremely keen to rectify it. They apologized for the lack of communication and immediately refunded my money. It would appear that their automated messaging system has its faults, but once they were finally aware of the problem they moved to fix it straight away. I thank them for that. I've upgraded my review to 4 stars.

Shop around if you are planning on getting your vehicle serviced at Clark Knapp Honda. I learned…read morethe hard way how much this dealership overcharges its customers. I agreed to getting transmission service done along with my scheduled oil change (Maintenance Minder 3 - for 2022 Honda Pilot) and opted to wait at dealership while service got done. While I waited I got on the Honda app and decided to check price at Gilman Honda. I was shocked by the price difference on the exact same service. Clark Knapp Honda was charging me $415 while Gilman Honda had price of $259. I thought that must be an error so I called Gillman Honda and service rep quoted me an even lower price of $229!!! By the time a confirmed the price I went looking for my service rep to cancel transmission service but unfortunately I was too late since they were finishing up with my vehicle. The service advisor Susan was the sweetest person and tried to get something done to help me out but unfortunately her service manager Mr. Mojica didn't seem to care much about doing anything for a long time customer. I guess Mr. Mojica knew I had already had service done and not much I could do about it myself. This has definitely left me feeling very unappreciated and somewhat scammed as a long time customer (I have been a loyal Clark Knapp Honda customer and bought 5 vehicles for myself throughout the years and have even gotten my mother in law and brother in law to purchase 4 vehicles from Clark Knapp). Unfortunately I have to say that this will definitely change going forward. My family and I will remain loyal to Hondas but will definitely not be doing business with Clark Knapp. So once again if you are looking at getting service done at Clark Knapp Honda do yourself a favor and shop around and get prices from Gillman Honda and even Honda of Brownsville you could save yourself a lot of $$$ since Clark Knapp Honda seems to be ok with charging customers over $150 what other dealership charge for the saw service.

I just leased the Acura ADX, and my salesman Ernie was amazing. He answered all my questions and…read moretruly listened when finding me my dream car. He introduced me to the team and rest assured they helped answer all my questions and concerns. I hope that their service is just as amazing as their sales experience was for me. If you want an informed salesman, go see Ernie and he will not disappoint. I would give him 10 stars if I could.

I purchased my Acura MDX from Marco at this dealership. It was a really good experience, they gave…read moreme a great trade-in allowance, and their professionalism and helpfulness were above expectations. Since then (April 2021), Angel has taken care of servicing my car. He is very Customer-oriented, extremely polite, and very knowledgeable! Highly recommend this dealership and their after-the-sale service!

As someone who is a representative for this community, I'm embarrassed by this business. This is a…read moreterrible car servicing place. Their sense of work ethic is bad. I made an appointment for several services. When I asked about servicing the transmission, the employee says "we can do it or if you're having problems, you can bring it in later." The point of being there is to not have issues in the first place. They then did it again. When I asked about them checking my car battery which is free, the female employee says "we only do it if you ask and even if we do, it's not a test. It's just a test for if it's good or bad. If your car isn't starting, bring it in to us." I think that's kind of the point of why I was asking. I'm not really into my car not starting. They never offered to check the battery and they only did the transmission only after I insisted. Overall, they see you as another transaction. That was evident when nobody went over what was done to my car until I asked. They were just going to take my money and send me on my way. They don't have much of a sense of what it means to serve people or go above and beyond. They follow their manager's orders but unless you're purchasing a car there, it's not really a meaningful experience. In fact, it's terrible despite that U.S. flag on their dealership's logo which now that I think about it, makes sense given the corporate transactional mindset through which they run their business and take their customers' money without a true sense of service. I'd go elsewhere.

Great customer service, Rick and the sales person, Julian ,were amazing. Everything went smooth…read morefrom test drives to getting the numbers on the car, the purchase, the plates and insurance. As a first time buyer I recommend this nissan dealership as they went above and beyond to help me out on my first ever car purchase.

I had to take my vehicle in for a repair / really. This was my first time to use the Hyundai…read moreService Center. When you drive up, just go right up to the garage with the green arrows and the doors will open automatically. Then drive your car in and see one of the people at the service desk. Since mine was for a recall there was no charge. I just had to give them my keys, and verify my identity with the phone number used to make the appointment. I was told it would take up to 90 minutes, and I was welcome to wait inside where they have a nice seating area, WiFi, a place to charge your device, TV, and some cool water. My repair took only an hour, and it was ready. I was informed via text message. Just as I was getting up, one of the young ladies called my name, handed me my keys and showed me where my car was waiting. It was a very positive experience, professional, and excellent service.

The worst! Lies after lies and I thought their reviews and ratings might've been harsh BUT NOPE…read more It's worth the drive to take your vehicle to Harlingen, even if it's out of the way. Be advised, DONT take it here. Horrible experience all around besides a gentleman named Clint in the shop and a sales rep named Roy. Only two staff members to return my calls even though I never left a voicemail for either. Other than that a TOTAL let down.

If I could rate them lower than one star, then I would absolutely do so. My son is in college in…read morethe RGV and needed an alternator replacement. He was quoted a price but then was told they now needed more money for the new alternator which was double the quoted price. And guess what? His vehicle still won't run. My son has called repeatedly to seek recourse from a manager with no response. This is an unprofessional business who takes advantage of college kids. Stay away from these crooks!

I called these guys to come fix my thermostat issue on one of the coldest and windiest days in…read moreEdinburgh this year. They came out diagnosed the problem and with a few hours had my 2019 equinox back on the road working perfectly. So if you're from out of town and need some solid mechanical help these are the guys. I'm from New Braunfels and I was able to get home due to their services. Thank you,