My neighbor suggested them because they did his roof and very satisfied. I had them do mine. Good…read morequality material and great work. Reasonably priced .

They completed the work quickly and were transparent in the price. Also they had flexibility in the…read morecosts when I did find a cheaper (but less experienced) option

We recently had Brookens refinish our hardwood floors. They look great. We still can't believe how…read moregreat they look. Fair price, punctual, hardworking and an all around nice crew.

Brookens Wood Floors completely refinished our entire houseful of floors and we could not be…read morehappier. In the beginning we didn't even know if the floors could be saved. In the kitchen the floor did need to be pulled up and replaced with new oak because they were such a different (ugly) style. it now matches the rest of the floors which are original to the house. The stair treads were also completely refinished as well as three bedrooms upstairs. When I first inquired about an estimate, the owner of the company promptly got back to me and set an appointment. I was given a written estimate that day which I felt was a very reasonable price for that much work. He is very knowledgeable about both new and old floors and we felt very comfortable in choosing him. Once they started on the floors they showed up every weekday to work on them without fail. When everything was sanded they put a number of different stains on them for us to pick from. Everyone on his crew are very professional. They always made sure we knew what the schedule was for the day and when we could walk on the different areas of the house. They took our very, very old oak floors and restored them to looking so much nicer than I could have imagined. We will definitely be using them in the future, they do gorgeous work.

We are so pleased with Arizona Tile Company. We had a flood in our basement from recent power…read moreoutage. Our salesman Tim O. went above and beyond every step of the way. We ended up going with a durable LVP. The installers were polite, efficient, and meticulous in their work. Arizona Tile was able to deliver and install quicker than any other place we looked at and within our budget!

I am a local restaurant owner. I have done business with Arizona Tile Company in Springfield,…read moreIllinois many times over the years. I have never had an issue until this last project at one of our store locations. I had ordered carpet for actually two of our dinning rooms. I made it clear I did not want anything lite in color, that I was looking more to the black or dark color side. I was shown a board and the salesman pointed out a suggestion. On the sample board it represented what I had wanted. I questioned the salesman since the sample was so small, to make sure it was dark and was assured it was. He even showed me pictures. After it was installed I went to look and was horrified. It was nothing like what was illustrated to me in the sample or pictures. I contacted my representative at Arizona Tile who immediately became defensive instead of trying to hear the concern of a repeat customer who has spent thousands with the company. Keep in mind I had another install at another location coming up the next day, plus a very large project at my home on wood floors and a stone floor. He was more worried about covering his....(you know what) than trying to take care of a good customer. The Representative stated well it's what you picked out. No sorry offered, no what can we do to make you happy offered, nothing. It just became a very combative conversation with no concern for how Arizona Tile was being represented or what a repeat customer has experienced. Just stated it's what you picked out not our fault. Ok, I heard the message loud and clear. Arizona Tile didn't care. The salesman was so intent of shifting the blame to me, the customer he left out the facts that what I got was not what was represented in the samples and pictures shown to me. On top of this, he miss measured and could not finish the job as promised, until three or four days later. Imagine running a dinning room in a restaurant with some carpet missing. As I am writing this review, the job still has not been finished. So the dinning room at my business looks awful and providing a bad experience for my guests. I'm losing business because of Arizona Tiles conduct. We have not heard back from them as of yet. Getting back to the carpet. We asked that the manufacturer rep come out to see the project. That wasn't offered us, we had to ask for that to happen. We got a very combative ok from the salesman. Now, I'm told the manufacturer rep did come out to the location to look, but we were never invited to meet them there to speak with them and for them to hear our side of what took place. Instead all we were told is "Yup they came out, you got what you ordered". There is more. My home project was wood floors in my family room, dinning room, living room and office and stone floors in the kitchen. The same salesman, never got us a quote or measurements after coming out to the house. He was also suppose to get stone samples for us to look at. Well weeks later we get the wood information, when we asked about the stone, he stated, oh I got the sample but thought you were leaning more towards the wood and not the stone so I haven't done anymore with that. We didn't tell him to do that, we were very interested in the stone and that decision should have been left up to us the customer not him. That should have been our big warning about how this entire experience was going to go. But again, we had done business with Arizona Tile in the past with no problems so at the time didn't think much of it, but were taken back by his response. I don't know the owners of Arizona Tile, but I hear they are good people. So I'm very sorry to have to write this about their company. I did think they would have reached out to me though. I want nothing Free, or discounted. In fact we told the salesman to send us the bill for what they have done and we will pay it. Even though it was all wrong. All I wanted was to be treated as a valued customer and the salesman did everything but. For this reason I have canceled the second installation and the wood floor project and stone project has been given to another company. I caution anyone doing business with this Company until the company addresses the issues they clearly have with at least one of their sales representatives and until until they remember that customers are to be valued, not abused. If you do decide to give them a try be very careful. I and my family will not be returning.

We liked their work so much we had them replace our basement windows. Ty, Parker and Caleb were on…read moretime, despite the road being closed. They were hardworking, professional and didn't leave until they knew we were happy with the job. The price for Pella is well worth the product. I highly recommend them!

We had part of our roof looked damaged in the spring. Seth walked the roof, gave us a couple of…read moreoptions for repair, did the work when he said he would and charged us what he said he would (which we felt was a fair price). Previously we thought we'd needed roof work at another property we own and one of Seth's guys came out and determined it was out attic AC unit, not a problem with the roof. Another roofing company in town tried to sell us roof work we didn't need. We've been VERY happy with Seth Molen for our roofing. He's definitely our "go to" guy.

These guys did a great job on my roof! They arrived exactly when they said they would and got the…read morejob done very quickly. They also did a great job on cleanup.

We contacted Les at Hammers Radon Mitigation back in Nov 2023 to have a system installed in our…read morehome. He was very quick in his response and gave us a reasonable quote for the work to be done. Unfortunate issues (on OUR end) caused several delays and rescheduling before we could get the installation done, but Les was wonderful in his patience and communication. Him and his team were in and out within a few hours, and left a clean workspace once the job was complete. I, honestly, have nothing negative to say about the system installed, and could not be happier. I would HIGHLY RECOMMEND him to anyone looking to get a Radon Mitigation system installed.

I have to give these guys good marks from start to finish. Randy (sales) was helpful with a…read morecustomization request I had near the back gate. The crews that came out to do the actual work did a great job with the installation and overall I give them an A+. Actually, making my review stronger was their response to a gate that seemed a little out of alignment. I called the store to ask if someone could come by to take a look. One of the posts was in a bind and needed to be trimmed. They had a crew at my home shortly to hand dig out the post, complete the repairs and re-cement the post into place. Randy dropped by to check on the work they had completed, and all is well. Nicely done and thank you to those that did this work for us :-) Mike

We have used Springfield Electric for both our residential & commercial lighting needs for over a…read moredecade now. We have never been left disappointed by the products or the helpfulness of the employees. From Sharon in the lighting center to the counter guys on the supply side, customer importance always comes first. This was proven once again this past Thursday when the lighting center staff, managers & others dropped everything they were doing to pack three chandeliers from their showroom so we could have scheduled electricians install the very next morning. As you can see by the photos, everything turned out perfect! Thank you Springfield Electric, your customer loyalty has been earned once again!