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j & thomas seamless gutters

5.0 (1 review)

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Premier Construction Services

Premier Construction Services

(2 reviews)

Premier construction services is the best in the business. They did a great job at both my…read morebusiness and home

While we never used this company for any work, their phone skills and office personnel are…read moreextremely lacking in professionalism. We scheduled an appointment for an estimate and they did not show up. When our realtor, who was meeting them there, called to ask where they were, they got rude and said we never set an appointment up. When she said we did and she made the 30 minute drive just to meet them there, the receptionist/office manager said, "Well, that's not my problem," and hung up on her. I called back and was quickly handed over to James the owner. When he started raising his voice and being rude to me, I had to tell him I was not being rude so there was no reason for him to be rude. He changed his tone then, but was not apologetic and said that we were the ones at fault and there was nothing he could do to help us out. He said I have highly efficient office managers and they didn't get this wrong. Apparently, sir, they did get this wrong as you lost a customer. I could have overlooked their mistake because they are people and we all make mistakes, but their lack of care, concern, and all around politeness instead earned them this review. I have never made a bad review of anything before because honestly I don't like to hurt the business of other people. I allow for mistakes and off days. This was more than a mistake, it was an attitude problem and issue.

j & thomas seamless gutters - gutterservices - Updated November 2026

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