Had a septic back up situation. Called J and S early morning and Daniel answered. He got to our place in a few hours. Did a septic pump, found and dug up our distribution box, hydro jetted our leach system for roots (which we think was the cause of the back up), covered the D box hole back up. Daniel was also upfront about the charge for services, and didn't charge us more when the work was done. He is very knowledgeable and was honest in answering our many questions. He didn't give us pat answers like some do to pacify. We took off one star due to not having an invoice for services available upon taking our money. They wrote us out a hand receipt until they could email us the paid in full invoice. All an all, they did a great job! They are one of the few companies in the Fort Wayne area with advanced equipment to do hydro jetting and have camera's to investigate the problem when necessary. We would definitely recommend them when your situation requires more than a septic pump. read more

It is rare, especially nowadays, to find a company as responsive and ethical as J&S. They are prompt in addressing issues (in my case grinder pump repair), their people are neat, knowledgeable & well-mannered and their prices reasonable. I'd gladly recommend J&S to anyone in my family, housing addition and friends. read more

If you asked me to write this review last year I would have given them 2 stars because their prices are high for the work they performed. However, they were the only one of four businesses to answer the phone when we had an issue which is why we went with them. Even after hounding them and making a stink regarding pricing they still came out within a day to service our system when we had an issue with the floats. The service after the fact, professionalism despite previous encounters, and the ease of contact is what earns them the 5 stars. Areas for improvement would be more competitive pricing and always pairing a senior technician with a junior technician. read more

I would not recommend. Services not completed. I paid for a septic inspection. He spent less than 15 minutes on the property. He never denied that he did not perform the inspection. No refund was given when requested. The excuse was he spent 3-4 hours on the computer. I did not request computer work. The money given was to inspect the system that was on the property. No instruments were used. No covers were lifted. No lines were traced. We knew this system was old. Other than asking the home owners if the water still flows, we wanted to know how it functions. That was what a "septic inspection" was supposed to be for. I paid $425 for the company. No new information was presented. The drawing of the system is a complete guess since no lines were traced. Calling the company that pumped the system gave me more information than this company did. If this system is able to be pumped, there must be access to inspect it. A physical septic inspection cannot be done from a computer. I did not ask for analysis of permits or satellite views. My realtor called to help clarify the report. The septic company then tried to claim the realtor was being fraudulent. He has witness to his conversations confirming what I know about J & S. read more

I will preface this review that I cannot actually rate how this company performs services. However, I can say if their services are on par with their communication skills with prospects then there is MUCH to be desired. Turned in signed quote over a month and a half ago. I called to verify quote was received a couple days after sending- they stated that they had it and that someone would be calling in the next few days. Never received a call. I called back 2 weeks later and was told once again that would be receiving a call in the next couple days. Again, no call. One last call last week and same song and dance. Will not use this service since clearly they do not value the prospective business. read more