My family and I recently stayed at this hotel, and unfortunately, it was one of the worst hotel…read moreexperiences I have ever had. We were in town for a funeral, already exhausted from driving, and the last thing we expected was to have to deal with the level of cleanliness--or lack thereof--that we encountered.
As soon as we checked in, we did our usual quick inspection of the room. We understand that a hotel room will never be as clean as our own home, but basic cleanliness and sanitation should still be a standard. Unfortunately, this room was far from that.
The shower appeared as though it had not been properly cleaned in weeks. There was a dark, black ring around the shower floor and a large clump of hair left on the shower rail, as if someone had recently washed their hair and simply left it behind. There were also visible stains on the supposedly clean towels. The surfaces looked as though they had received a very quick wipe-down, while dust was still clearly visible throughout the remaining of these surfaces. There were even handprints on the headboard.
At that point, we were so disgusted that we were uncomfortable even pulling back the sheets.
We immediately went to the front desk to address our concerns and requested either a different room or for someone to come clean the bathroom. The front desk employee told us that there was no one available to clean the room but offered to move us to another room.
When we arrived at the replacement room, the door was completely open and the room was dark. We cautiously entered, but unfortunately, the room was significantly smaller than the one we had paid for and still dirty. Since we are a family of four and had specifically paid for the largest room, we decided that moving was not a reasonable option and returned to our original room.
I took pictures of the condition of the room and showed them to the front desk employee. Even she appeared disgusted by what she saw and said she could come upstairs and clean the shower.
Two employees came to the room with spray bottles to address the shower. However, they never even turned on the water. They sprayed the shower a few times and picked up the clump of hair, but the shower was not actually cleaned or scrubbed.
At that point, we were exhausted, frustrated, and in town for a funeral. Rather than complaining, we simply went to Walmart, purchased our own cleaning supplies, and cleaned the bathroom ourselves. We should never have been put in a position where we had to purchase cleaning supplies and clean a hotel bathroom that we had already paid to stay in.
This experience was completely unacceptable. Basic cleanliness is not an unreasonable expectation--it is the bare minimum when paying to stay at a hotel.
I would absolutely not recommend this hotel to anyone. More importantly, this experience has completely changed my opinion of the Comfort Suites brand, and I personally will not be staying at another Comfort Suites in the future. I sincerely hope management takes this complaint seriously because the condition of this room and the response from staff fell far below what any paying guest should have to accept.
