Since I have only one bathroom in my downsized house, plumbing issue was an emergency. They were…read moreprompt, took care of the issue quickly, and cleaned up afterwards. The price was reasonable. Who can ask for more?

Reference: 8:30 a.m. Plumbing Appointment to Install Navien NPE 240-A Tankless Water Heater…read moreDate: Friday, February 19, 2021 To: Brett/Brady, For the past several months I have been telephoning your office requesting the installation of the above referenced Navien tankless water heater for which you gave me the Bark-Ley estimate dated May 13, 2020. I have been told that someone would be returning my calls. But to my dismay, no one ever returned my telephone calls. Yesterday, February 18, 2021 at 9:03 a.m. Brady telephoned me from 256 507-0431 telling me that I was on the schedule for the installation of the Navien tankless water heater. Brady asked me if anyone had telephoned me to inform me of this appointment, to which I said, "No one had called me". At the end of this call I asked Brady at what time he would be arriving at my home, to which Brady said, "8:30". Since I had previously not heard from anyone at your office, I telephoned your office after Brady's phone to confirm that your office was aware of this appointment. Your receptionist took some time, but finally confirmed that I was on the schedule for the installation. At 12:08 p.m. I sent an e-mail to jane@barkleyplumbing.comwith questions and concerns regarding the next day's installation. The e-mail was sent since the estimate was done 11 months prior. My message was read at 12:35 p.m. the same day. I spent 4 1/2 hours yesterday, 2/18/2021, organizing, moving and making preparations for your technicians to enter my home and to remove any obstacles in the path of the installation. The following were my tasks: 1. Fill 3 - 5 gallon buckets with water in preparation of the water being turned off throughout the house; 2. Move the washing machine in the laundry room to make space for removing the clothes' dryer; 3. Disconnect the dryer natural gas line and protect the fittings; a. Disconnect the lint exhaust pipe from the back of the dryer; b. Cover the lint exhaust pipe connection to prevent cold air from entering the laundry room c. Move the dryer out of the laundry room into the kitchen In order to provide enough space to get access to the existing water heater for its removal; 4. Gather large pieces of cardboard from the basement in order to provide a covered path for carrying out the water heater since all of my hardwood floors have been refinished; a. Arrange the cardboard and tape them together along the path from the kitchen/laundry room to the front door; 5. Remove items from the laundry room counter tops; 6. Prepare the downstairs bathroom for use by the plumbing mechanics; a. Remove items for the bathroom counter tops; b. Put a roll of paper towels out for their use along with a pump soap for their hands; 7. Move the two outdoor chaise lounges from the room in the basement that would be in the path of the recirculation line to be installed; a. Move the exercise bike and the table in this same room; 8. Move the two beds in the downstairs bedroom that would be in the path of the recirculation line to be installed; 9. Make room in the garage for the installation of the tankless water heater along the east wall and along the path of the new hot water and recirculation lines; a. Put the battery into the Kubota tractor in order to move it; b. Move the tractor and some implements (box grater and fertilizer spreader) out of the path of the installation; c. Reposition the two automobiles in the garage; d. Move the plywood currently being used for another project to the pool closet; e. Take down the garden tools from the east wall to make space for the tankless water heater. I went to bed setting my alarm 7:00 a.m. to make certain that I would be able to move my two cars out of the garage before your mechanics arrived. At 7:29 a.m. on Friday, February 19, 2021 (the morning of the scheduled appointment) Brady (256) 057-0431 again telephoned me stating that he had just read my e-mail from yesterday. Brady seemed concerned, if not frightened, by the contents of the e-mail. Brady asked me to telephone Brett at 256 339-4404 since Brett had done the estimate. Brady stated that he would not keep today's appointment until he had heard back from Brett. I telephoned Brett telling him that Brady had asked me to call in regards to my e-mail questions. Brett answered the phone and said that he would review my e-mail after he got into the office at 9:00 a.m. Brett further stated that Brady's job was the management and scheduling of work crews. I waited all day. It is now 7:30 p.m. on Friday, February 19, 2021. No one from your office has telephoned me. Neither Brett nor Brady has bothered to telephone me and communicate the status of my installation. While Jesus has said that we should not let our right hand know what are left hand is doing when performing deeds of charity, I don't believe that installing a tankless water heater for $4,725.00 is an act of charity, nor is it any way to run a business.

We had a 4 inch line clogged up after Christmas get together, so i found roto rooter here in…read morecullman. So i called them they told me about hour or so they would be out. They kept there word showed up on time i think a little early. Mr. Patterson and his family went to work and solved my issue. They kept there time to arrive very nice people. Highly experienced price was good. Thank you so much. I reccomend them highly.

Main 4" drain was completely stopped up. Called another plumber and never arrived. Called…read moreRoto-Rooter and they were there in an hour. Took the guy about an hour, had to get a larger machine because the root was so large. Finally was able to clear the obstruction, cleaned up and charged me a reasonable fee.

Great- quick, reasonable, great communication. Was able to pay online. I will use them again.read more

Visiting my parents and had a clogged drain. Absolutely excellent service. On time and was…read morethorough. Friendly and good quality for the money.

Me and my family couldn't resist writing a review for Justin Humphries today since he gave us a…read morewonderful reminder of why we always call Wilbur's Heating & Plumbing whenever one of our rentals needs work. This morning, I got a call from a tenant who let me know her heat quit working last night and her house was freezing this morning. I was so worried when she told me she didn't have heat because she's a retired woman with some health issues. I called Justin right away. I was hoping we'd get lucky and maybe he could research and provide a quote today, and maybe he might be able to squeeze in some time tomorrow or maybe over the weekend to get everything fixed. Well, he did what he usually does... He exceeded my expectations by figuring out EVERYTHING, and then getting ALL THE WORK DONE the SAME DAY I called! As usual, truly amazing. Justin, I have two more requests for you today: (1) Please provide a training manual that will teach my kids how to run our business as well as you run yours once they're grown up, and (2) Find yourself some rest. :)

I used the Yelp tool to find plumbing companies that could come out for an emergency. Someone from…read moreWilbur's got right back to me. The gals in the office were super sweet. They were able to get someone out within a few hours. The plumber who came was also very nice. He was able to fix our issue. I would use them again!

Terrible experience. The technician sent was unable to perform the job alone, yet I was billed for…read moretheir inability to properly staff the service call. My private plumber confirmed their proposed solution to install another pressure valve at the other end was unnecessary, if they had been properly staffed with the appropriate amount of technicians for the job, the job could've been completed. I reached out after it was done on February 12, I got no response from the message. I left with Megan at the Cullman office and also no response from their website when I wrote to them as well. I received a bill on March 9 with no communication from them whatsoever, called again spoke with Megan again where she advised me she would get with a manager - she did call me back this time and said there was nothing their manager can do because the technician had already spent the time. This customer service is unacceptable and I would not recommend this company. After reviewing the contract with legal counsel, I am prepared to dispute the full leak detection charge based on the terms of the Standard Work Authorization and the circumstances of the service visit. According to the agreement, the service being purchased was "Leak Detection" with an estimated charge of $424 for two hours of detection time. However, during the visit the technician informed me that he was unable to properly perform the detection process because the gas used to pressurize the line escaped before he could attempt to locate the leak. He further stated that a plumber would first need to install an additional pressure regulator at the opposite end of the line so the system could be filled and tested before the gas escaped. He also indicated that this situation effectively required additional assistance in order to properly conduct the test. Because the line could not be adequately pressurized, the leak detection procedure described in the work authorization was never actually completed. The technician therefore did not perform the service outlined in the agreement, but instead determined that the system required additional preparation before leak detection could even occur. The agreement also states that if service is cancelled at the time of arrival, a $150 service call fee will apply. Since the leak detection service itself was not able to be performed, my attorney has advised the appropriate charge would be limited to the service call rather than the full leak detection fee. Shannon Long 205 NeSmith Road

So bad! Sign a release, first bad sign! guy spends 10min at house before taking payment, never…read moregetting 30ft from house, bad sign. Plumbers spend 4 hours, while 3 hand dug to find the big leak was several feet away. Last bad sign is I told them, gave pictures and ZERO action. ALD get $400 for 5min of bad work & great 3 plumbers get $400 for half a day? AVOID!

I have used Roto-Rooter many times and always had a positive experience with reasonable price…read more Today, my toilet backed up into my tub. I called them out to find out what could be done. I was quoted almost $900 to snake the toilet. When I said I wasn't paying that much, I was then quoted $506 to snake it through a drain. The snaking took literally 3 minutes, after my wife was told to do several things in another toilet in the house herself. $98 was charged for "products". The only "product" used or provided was Roto-Rooter preventative pipe shield. 1 gallon. Walmart sells it for $20. For what I was charged for a 3 minute job, I could have bought a plumbing snake and a years supply of the "product" I was sold. I'm beginning to think the plumbing community is filled with companies who take advantage of customers and charge ridiculous prices for jobs that don't require the cost. I won't use them again after this experience. My drain is fixed and the man was nice but I don't like being raked over the coals financially for minimal work.

Way overpriced and they didn't even show up on time they came late at night. My appointment was…read moresupposed to be from 12 to 2 and they didn't show up till almost 8 PM. Then he gave me the quote of $424. Two fix the dripping faucet on the bathtub for each valve.. way overpriced