We had a 4 inch line clogged up after Christmas get together, so i found roto rooter here in…read morecullman. So i called them they told me about hour or so they would be out. They kept there word showed up on time i think a little early. Mr. Patterson and his family went to work and solved my issue. They kept there time to arrive very nice people. Highly experienced price was good. Thank you so much. I reccomend them highly.

Main 4" drain was completely stopped up. Called another plumber and never arrived. Called…read moreRoto-Rooter and they were there in an hour. Took the guy about an hour, had to get a larger machine because the root was so large. Finally was able to clear the obstruction, cleaned up and charged me a reasonable fee.

Stone Valley is dependable, fast, and trustworthy. They came the same day that I called and…read moreinstalled my water heater in no time. Great service. They also honor veterans.

Great- quick, reasonable, great communication. Was able to pay online. I will use them again.read more

I was extremely satisfied with the service Michael Farley did. He did a through and quick job. Jeff…read morethe salesman was straightforward about purchasing a new unit and no pressure.

Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC…read moreon a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors.

Terrible experience. The technician sent was unable to perform the job alone, yet I was billed for…read moretheir inability to properly staff the service call. My private plumber confirmed their proposed solution to install another pressure valve at the other end was unnecessary, if they had been properly staffed with the appropriate amount of technicians for the job, the job could've been completed. I reached out after it was done on February 12, I got no response from the message. I left with Megan at the Cullman office and also no response from their website when I wrote to them as well. I received a bill on March 9 with no communication from them whatsoever, called again spoke with Megan again where she advised me she would get with a manager - she did call me back this time and said there was nothing their manager can do because the technician had already spent the time. This customer service is unacceptable and I would not recommend this company. After reviewing the contract with legal counsel, I am prepared to dispute the full leak detection charge based on the terms of the Standard Work Authorization and the circumstances of the service visit. According to the agreement, the service being purchased was "Leak Detection" with an estimated charge of $424 for two hours of detection time. However, during the visit the technician informed me that he was unable to properly perform the detection process because the gas used to pressurize the line escaped before he could attempt to locate the leak. He further stated that a plumber would first need to install an additional pressure regulator at the opposite end of the line so the system could be filled and tested before the gas escaped. He also indicated that this situation effectively required additional assistance in order to properly conduct the test. Because the line could not be adequately pressurized, the leak detection procedure described in the work authorization was never actually completed. The technician therefore did not perform the service outlined in the agreement, but instead determined that the system required additional preparation before leak detection could even occur. The agreement also states that if service is cancelled at the time of arrival, a $150 service call fee will apply. Since the leak detection service itself was not able to be performed, my attorney has advised the appropriate charge would be limited to the service call rather than the full leak detection fee. Shannon Long 205 NeSmith Road

So bad! Sign a release, first bad sign! guy spends 10min at house before taking payment, never…read moregetting 30ft from house, bad sign. Plumbers spend 4 hours, while 3 hand dug to find the big leak was several feet away. Last bad sign is I told them, gave pictures and ZERO action. ALD get $400 for 5min of bad work & great 3 plumbers get $400 for half a day? AVOID!