We had a 4 inch line clogged up after Christmas get together, so i found roto rooter here in…read morecullman. So i called them they told me about hour or so they would be out. They kept there word showed up on time i think a little early. Mr. Patterson and his family went to work and solved my issue. They kept there time to arrive very nice people. Highly experienced price was good. Thank you so much. I reccomend them highly.

Main 4" drain was completely stopped up. Called another plumber and never arrived. Called…read moreRoto-Rooter and they were there in an hour. Took the guy about an hour, had to get a larger machine because the root was so large. Finally was able to clear the obstruction, cleaned up and charged me a reasonable fee.

J&L plumbing came to the rescue multiple times for emergency septic and plumbing issues. Immediate…read moreresponse, no questions asked. Would recommend them every time. 10/10.

This guy is a complete rip off ! Charged 300$ just to put a strainer in under kitchen sink took no…read morelonger than 30 mins . Hope your rich if you're gonna use him!!

Great- quick, reasonable, great communication. Was able to pay online. I will use them again.read more

Visiting my parents and had a clogged drain. Absolutely excellent service. On time and was…read morethorough. Friendly and good quality for the money.

Me and my family couldn't resist writing a review for Justin Humphries today since he gave us a…read morewonderful reminder of why we always call Wilbur's Heating & Plumbing whenever one of our rentals needs work. This morning, I got a call from a tenant who let me know her heat quit working last night and her house was freezing this morning. I was so worried when she told me she didn't have heat because she's a retired woman with some health issues. I called Justin right away. I was hoping we'd get lucky and maybe he could research and provide a quote today, and maybe he might be able to squeeze in some time tomorrow or maybe over the weekend to get everything fixed. Well, he did what he usually does... He exceeded my expectations by figuring out EVERYTHING, and then getting ALL THE WORK DONE the SAME DAY I called! As usual, truly amazing. Justin, I have two more requests for you today: (1) Please provide a training manual that will teach my kids how to run our business as well as you run yours once they're grown up, and (2) Find yourself some rest. :)

I used the Yelp tool to find plumbing companies that could come out for an emergency. Someone from…read moreWilbur's got right back to me. The gals in the office were super sweet. They were able to get someone out within a few hours. The plumber who came was also very nice. He was able to fix our issue. I would use them again!

Terrible experience. The technician sent was unable to perform the job alone, yet I was billed for…read moretheir inability to properly staff the service call. My private plumber confirmed their proposed solution to install another pressure valve at the other end was unnecessary, if they had been properly staffed with the appropriate amount of technicians for the job, the job could've been completed. I reached out after it was done on February 12, I got no response from the message. I left with Megan at the Cullman office and also no response from their website when I wrote to them as well. I received a bill on March 9 with no communication from them whatsoever, called again spoke with Megan again where she advised me she would get with a manager - she did call me back this time and said there was nothing their manager can do because the technician had already spent the time. This customer service is unacceptable and I would not recommend this company. After reviewing the contract with legal counsel, I am prepared to dispute the full leak detection charge based on the terms of the Standard Work Authorization and the circumstances of the service visit. According to the agreement, the service being purchased was "Leak Detection" with an estimated charge of $424 for two hours of detection time. However, during the visit the technician informed me that he was unable to properly perform the detection process because the gas used to pressurize the line escaped before he could attempt to locate the leak. He further stated that a plumber would first need to install an additional pressure regulator at the opposite end of the line so the system could be filled and tested before the gas escaped. He also indicated that this situation effectively required additional assistance in order to properly conduct the test. Because the line could not be adequately pressurized, the leak detection procedure described in the work authorization was never actually completed. The technician therefore did not perform the service outlined in the agreement, but instead determined that the system required additional preparation before leak detection could even occur. The agreement also states that if service is cancelled at the time of arrival, a $150 service call fee will apply. Since the leak detection service itself was not able to be performed, my attorney has advised the appropriate charge would be limited to the service call rather than the full leak detection fee. Shannon Long 205 NeSmith Road

So bad! Sign a release, first bad sign! guy spends 10min at house before taking payment, never…read moregetting 30ft from house, bad sign. Plumbers spend 4 hours, while 3 hand dug to find the big leak was several feet away. Last bad sign is I told them, gave pictures and ZERO action. ALD get $400 for 5min of bad work & great 3 plumbers get $400 for half a day? AVOID!

I have used Roto-Rooter many times and always had a positive experience with reasonable price…read more Today, my toilet backed up into my tub. I called them out to find out what could be done. I was quoted almost $900 to snake the toilet. When I said I wasn't paying that much, I was then quoted $506 to snake it through a drain. The snaking took literally 3 minutes, after my wife was told to do several things in another toilet in the house herself. $98 was charged for "products". The only "product" used or provided was Roto-Rooter preventative pipe shield. 1 gallon. Walmart sells it for $20. For what I was charged for a 3 minute job, I could have bought a plumbing snake and a years supply of the "product" I was sold. I'm beginning to think the plumbing community is filled with companies who take advantage of customers and charge ridiculous prices for jobs that don't require the cost. I won't use them again after this experience. My drain is fixed and the man was nice but I don't like being raked over the coals financially for minimal work.

Way overpriced and they didn't even show up on time they came late at night. My appointment was…read moresupposed to be from 12 to 2 and they didn't show up till almost 8 PM. Then he gave me the quote of $424. Two fix the dripping faucet on the bathtub for each valve.. way overpriced