One of the worst parts about renting is when you need to find a new place and know that along with…read morea new environment comes new landlords or property managers to deal with. Fortunately, this was not an issue with New Foundations Property Management, even before I was an official tenant of theirs. I rented a house from them in Medford for four years, and from my initial email back in December 2017, all the way through January 2022 when my rental situation changed, they've been professional and a pleasure to do business with. When I first moved in, they did a great job to ensure everything was ready and the place looked great. I did have an issue with the thermostat the first day I moved in, but they promptly fixed it the very next day which set a great example of how the next four years would go with them. Fortunately, I didn't have many issues or reasons to contact them, but on the few occasions I did have something come up, they treated me with respect and not like I was "just another tenant". A great example of this was when I had an incident at my place (slipped and damaged some of the property) and thought this would be the end of my time at this rental. I was so worried and worked up since, in the past, other rental managers (with different companies) have been rude and refused to understand my side of the situation. I honestly thought I was going to end up homeless, which was ridiculous looking back now lol. After letting my anxiety build up for a few days, I decided to "bite the bullet" and call Shelly Rogers and come clean and wow, was I glad I did! She understood what I was going through right away and after making sure I was fine, she actually gave me tips and advice on how to get the damage repaired as well as the best people to contact since she's dealt with this stuff before. Not only was she calm and understanding, but she was also a true professional and I knew I was dealing with some great people at New Foundations Property Management (not that I ever doubted them lol). To wrap up this review, I just want to say that as someone who has been a renter for 12+ years, I've moved around many times, so I've had to deal with a wide-range of landlords + rental managers, and by this point, I've dealt with close to 14-15 different ones (excluding ones I decided not to rent from after talking with them) but I can confidently say New Foundations Property Management is one of the best I've done business with and I recommend them to all of my friends. I'm not sure how many units or properties they have available, but if you ever get a chance to rent through them, do it without any hesitations. Shelly and the entire team are great to deal with and they remove a lot of pain that comes from renting. You can thank me later :)

As both a real estate investor and renter, and having worked with this company for numerous years,…read morewe could not be any happier with Shelly at New Foundations Property Management! The level and quality of thoroughness, which is provided for both the property owner and tenants, is bar none! It is very clear that Shelly is passionate about her business and its clients in every possible way. We value the professionalism, attentiveness and true concern they have for their client's satisfaction! We feel as though Shelly treats each rental as if it were her own property, as evidenced by our experiences with her and her company.

I have been a tenant with Asurent for over a year. My experience with Rick and his team has been…read moregreat! They are always responsive, friendly and eager to help. From my first contact with them, I was treated with respect, and an immediate response. With the housing shortage in Medford, not many realtors ever returned my calls, or asked for applications and fees just to view a property when I was shopping for a new home. Asurent does not do that! Rent from this company if you can.

LONG STORY BELOW. BEWARE!…read more THE OWNER OF ASURENT, LISA PETRINI, THREATENED ME FOR MY HONEST REVIEW! I slightly revised this review, today April 29, 2026 as a few problems were resolved on April 28th. Lisa, I investigated the law and you have nothing on me. This is protected speech. Have your lawyer check the S.L.A.P.P. law. I'm retired and I'll be happy to go to Medford several times to see you in court. There will be no arbitration on your efforts to stop me from exercising my First Amendment rights. Our experience has involved serious issues with financial handling, communication, and decision-making. The owner, Lisa, withheld over $500 from our owner disbursement, claiming an unpaid utility bill with the City of Ashland. This claim is incorrect. I contacted the City directly and received written confirmation that somebody (I thought it was the tenants, but, Lisa said it wasn't) established their own service, our account is fully paid, and the landlord account was closed. I emailed the city's communication to Lisa. Despite this, Lisa refused to acknowledge the City's confirmation and continued to claim she did not received a response from them. SERIOUSLY BAD NEWS REGARDING UTILITIES. TENANTS BEWARE!!! Added tonight on April 29, 2026 - The City of Ashland emailed me. Lisa Petrini, owner of Asurent, closed the utilities account for the property and left the tenants without utilities, including electricity, water, sewer, and other city services. The missing smoke and carbon monoxide detectors were photo documented during the original walk through with the staff of Asurent Property Management. See below for the response I received from Lisa Petrini. The original review was dated April 24, 2026. On April 28, 2026 Lisa threatened me for the review. I revised the review on April 29, 2026. We were also informed that tenants reported a gas smell--an issue that should be treated as an emergency. I immediately directed our contractor and Jahnke (HVAC) to inspect for a potential gas leak, as Asurent indicated it may be related to the HVAC system. Asurent then stated that the gas company had already responded and shut off the service. However, when our contractor and Jahnke arrived, the gas was on, and no leak could be detected using their equipment. During this same discussion and following threats, Lisa claimed that required smoke and carbon monoxide detectors were not present. This is highly questionable. The home was fully remodeled prior to engaging Asurent, and all required detectors were installed. Asurent also completed an initial walkthrough with us at that time. Given the inconsistencies already noted, this claim raises further concerns. Lisa claims she has the walk through documents stating that there are missing detectors. I ASKED HER FOR THE WALK THROUGH DOCUMENTS IN ORDER TO ENSURE THE DETECTORS WERE NOT PRESENT. SHE HAS NOT PROVIDED ME WITH THESE DOCUMENTS. We've experienced holds on our net proceeds (deposits minus expenses) that were not released until my threats were issued. See above about the threats from the property manager. We have encountered inconsistent information in regards to utilities, expenses and repairs. Based on this experience, I cannot recommend this company to other property owners.

I have searched for a home to lease in Southern Oregon for the last two months…read more It's an aggressive rental market and I contacted several property managers. Most were outright condescending, insensitive to my plea for assistance and some outright disrespectful. Many, not even willing to talk with me until I completed an application, gave them my social security number and drivers license number. Several never returned calls or emails. I'm moving from out of state so it's a big task. I was lucky to find Robert at Asurent. He has been a gem to work with throughout this process. He responded to my inquiry immediately, he always accepted my calls and answered questions without seeming bothered. I talked with Stephanie yesterday and she was just as pleasant. Kindness and professionalism seem hard to come by these days. It definitely seems to be the case with most property managers. It doesn't cost anything to be nice to people and Robert exemplifies how to treat a potential tenant. I'm happy to be leasing from Asurent. I can see why they have the best reviews in the area. Thank you Robert and Stephanie!

Beware they do not know what they are doing as far as property management…read more Never return calls, can not get in touch with anyone is the entire place. There are much better property managers in the area.

Sterling West Property Management is a top notch company. I have worked with them for the last two…read moreyears and have found them to be competent, professional and easy to work with. I have confidence with Danielle and her staff to manage all issues promptly and professionally, with a smile. Yes, you can hear people smiling over the phone and they do. I am kept up to date with my property with semi-annual inspections with photos and descriptions. I can access my information online as well, which is helpful. They keep owners updated with the laws for owners of rental properties in the state of Oregon. This is important because laws for rentals change often. Keeping track of these laws is important but time consuming. Sterling West does takes care of this, keeping renting fair for both owners and tenants. I have no reservations having Sterling West manage other properties for me in the future based on my previous team efforts to fairly manage properties for both owner and tenant.

I rented from Sterling West from July 2022 until December 2025. Management was professional and…read moreresponsive. They responded to maintenance requests promptly and assured that all maintenance needs were addressed thoroughly.

Professional, Competent and Reliable ... They kept me informed about the needs of my rental…read moreproperty and because of their Integrity I also allowed them to make the smaller decisions, without having to contact me, regarding my property. I really appreciated that because I honestly have never had to worried about this rental ... Additionally, there is and HOA involved which means they had to make sure my property was always in compliance with the HOA rules and regs ... and they did! Thank you Terri and Staff M~

Professional, efficient, competent and very reliable, I have been using Choice One since 2019…read more They have done a consistently excellent job managing my property. They are in touch with me quickly when needed. They do a very good job of selecting new tenants. I highly recommend them! They're also very friendly.

This is the first time this has ever happened to us as renters. We are always excellent renters, we…read moreare clean, respectful and never late with rent, but every time it is time to move the property managers find the most minute things to keep the deposit. This practice is so common that we have gotten used to it. But not Rogue Property Management. When we had to move out of their office space, they took the time to thank us for being exceptional renters and gave us back our full deposit. I like when a company has morals and good work ethic. We will always use them for our rental needs in the Grants Pass area.

Rogue Valley Property Mangement is very attentive to issues. Thank you! The building's landscaping…read moreis done nicely and is a quiet place to live.

Cory's used to be my go to rental company years ago, they were fair, decently priced, and…read moregenerally pretty pleasant. Now with the new employees, I would recommend to steer clear. Charmaine seems nice but she blatantly lies to your face. And be prepared to have to call their number about 40 times during business hours until they pick up. My last apartment was also infested with mold and they wouldn't do a thing about it. I would rather live in my car than rent through them again.

I have a relative that rents from this group and although their place is nice, the services from…read morethe management the is non existent. You have to call and keep calling until you get them to answer the phone accidentally or you never get a return phone call. They do not return phone calls and they argue about having to fix anything wrong with the rental units. Bottom line, terrible customer service, terrible property management. They should be ashamed of themselves. They know they have the market cornered in the area and they just don't care

Canis and Kevin are always kind and always willing to help at all times…read more great company

FRAUD ALERT: Sham Artists at Best! At first glance this cute little Mom and Pop property management…read morecompany seems really charming and then you start to peel back the layers and find all of the negative reviews over the years since they took ownership, specifically about Canis who is Kevin's husband-wife, their office is ALWAYS closed with little exception. Their communication is super unprofessional and delayed and their procedures are whack. According to my own experience as a commercial tenant (BUYER BEWARE- do not rent from a residential property manager who doesn't know the laws) and all of the reviews I had stumbled upon after I started having issues with them and their Client Juan Gallardo, the building Owner and Trustee for Gallardo Brothers. If that isn't enough, the fact alone that they are extremely unethical, and are willing to commit illegal acts compromising themselves as Property Managers altogether, which barely shines on the fact that as people they are just plain deranged. If they had any regard for their "Client" the building owner they would not have put themselves and him in jeopardy of ongoing damages and months if not years of appeals and legal fees. Clearly, they don't do their research. I can see that they might get away with this kind of behavior from residential tenants who don't know any better or don't have funds to represent or fight, but they picked a fight with the wrong B. Stay away from this Company at all costs. They would be best to just close up shop and find a new career. There is no value in a cheap office that you can never use. There is no value in an upstairs suite you cannot even visit with clients in or have to haul all of your office furniture up 22 steps into with 30 trips and back down again 5 months later. There is no point in holding a commercial contract with a building owner if you cannot protect the fiscal interests of the owner. Canis, You can only paint yourself into a corner so many times. In time you will come to learn you are not the smartest person in the room. The customer is always right.