A hidden gem in the valley!…read more Originally I found Ala Carte on an advertisement online in the mid 2010s, went on a walkthrough and started renting from them immediately. I am so grateful that I did. In 2022, when the property I was renting sold, it was taken over by CPM/PP and I had issues from the very beginning of them taking over. Roxanne let me know when she had a unit available and I moved into that property within a month. Roxanne is great to work with, reliable, friendly, flexible and quick to respond.

From the owner: Discover the difference professional management can make. I have been in business in the Rogue…read moreValley for 17 years and still going strong. I believe our success is treating everybody with respect and being honest.

Integrity is not something that this property management company has. In fact, they have anything…read morebut integrity. In the less than one year I have rented through this company, they have violated a minimum of six Oregon Revised Statutes (ORS) and unlawfully accused me of violating ORS 90.325 by classifying accidental damages as being intentionally negligent. Potentially violated statutes include: 1.) ORS 90.300 - Security deposits and actual damages. This statute requires - Charges reflect actual damages, not speculative or inflated amounts, charges be supported by documentation of real costs and that tenants are not charged for betterment or improvement beyond the pre-loss condition. The landlord must provide an accounting showing what was actually incurred. How did IPM potentially violate the statute: Charging for removal and disposal of glass that were not performed, charging replacement cost without proof of pre-loss value, treating an invoice as conclusive proof instead of evidence and refusing to correct or re-account once errors were raised. 2.) ORS 90.130 - Duty of good faith. How did IPM potentially violate: Billing for services not rendered, refusing to provide itemization or valuation, using eviction pressure to enforce disputed charges, claiming "nothing further is required" instead of correcting known defects and relying on legal authority as a shield instead of addressing factual errors. 3.) ORS 90.315 and ORS 90.302 - Improper fees and charges. How did IPM potentially violate: Applying late fees to disputed charges, treating damage claims like rent, imposing penalties while insurance resolution was ongoing, and using fees and eviction proceedings to coerce payment rather than reflect actual contractual costs. Late fees are not permitted on charges that are not rent and not legally fixed. 4.) ORS 90.325 - Misapplication of tenant duties. How did IPM potentially violate: Treating an accidental incident as a statutory "violation", treating nonpayment of disputed charges as misconduct and using ORS 90.325 to justify eviction where no misconduct exists. They are not violating ORS 90.325 themselves, but they are misusing it as legal authority. That misuse itself contributes to: bad faith (ORS 90.130), and retaliation (ORS 90.385). 5.) ORS 90.385 - Retaliation. It prohibits termination or threats of termination because a tenant: asserted rights, requested accounting, disputed unlawful charges. How IPM potentially violate: Potential violations: Termination notice issued the business day following the day I: disputed charges, requested valuation, demanded lawful accounting. and the use of eviction to punish legal resistance. 6.) ORS 90.375 - Unlawful eviction procedures. This statute governs remedies when landlords: attempt unlawful eviction, misuse termination authority, engage in coercive conduct. Using a termination notice to enforce disputed billing falls into this category. They don't understand the law and use intimidation and bullying to force tenants to comply, including attempted coercion to pay for services not rendered.

Any issue we ever had was quickly responded to and taken care of promptly. I was able to at least…read morecommunicate my issues at any time and know I would soon have a shoulder to lean on. Such a great group of people that do their jobs so well, thank you Integrity Property Management!!

I am giving this company a 5+ star review due to their amazing employee, McKenzie and her…read moreexceptional service. She is truly the absolute BEST on your team. Her professionalism and personality make navigating the often-confusing housing world incredibly easy to understand. McKenzie is consistently quick in her responses, thorough in answering questions, and efficient in her service. Because of her, my experience with Cornerstone Property has been outstanding. Even with the current sale of my leased home, McKenzie has maintained professional and prompt communication, which is immensely helpful as I search for a new residence. She is an invaluable asset to your company and a key reason for my Cornerstone Property 5 star. THANK YOU, MCKENZIE!!!

I called as an owner to inquire about property management services and was told they were "too busy…read moreon boarding new properties and not taking any new clients." Even the Landscaping vendors that they recommended, we're very surprised to hear that they're not taking on new clients. I do not recommend their services.

Sylvie and her team are professional, friendly, and very responsive to client needs. Highly…read morerecommended!

We had a great experience renting with these guys. Great communication and easy to use portal to…read moremake requests and they were always quick to respond. They also helped us find another place to move to when our lease was up. Highly recommend!

I have searched for a home to lease in Southern Oregon for the last two months…read more It's an aggressive rental market and I contacted several property managers. Most were outright condescending, insensitive to my plea for assistance and some outright disrespectful. Many, not even willing to talk with me until I completed an application, gave them my social security number and drivers license number. Several never returned calls or emails. I'm moving from out of state so it's a big task. I was lucky to find Robert at Asurent. He has been a gem to work with throughout this process. He responded to my inquiry immediately, he always accepted my calls and answered questions without seeming bothered. I talked with Stephanie yesterday and she was just as pleasant. Kindness and professionalism seem hard to come by these days. It definitely seems to be the case with most property managers. It doesn't cost anything to be nice to people and Robert exemplifies how to treat a potential tenant. I'm happy to be leasing from Asurent. I can see why they have the best reviews in the area. Thank you Robert and Stephanie!

Beware they do not know what they are doing as far as property management…read more Never return calls, can not get in touch with anyone is the entire place. There are much better property managers in the area.

I rented from Sterling West from July 2022 until December 2025. Management was professional and…read moreresponsive. They responded to maintenance requests promptly and assured that all maintenance needs were addressed thoroughly.

They do not care about fixing problems. I have stated several safety concerns with the property and…read morehave received a response of we are working on that. For two years? Someone will eventually get hurt. Something that could have been avoided.

They took the application, (and the $90 for the couple. Applicants did everything they asked them…read moreto do then never called back to give them an answer. Totally ghosted them. They could have at least called them or emailed them that they weren't approved or whatever. The place has been sitting empty for more than 100 days. Manager was nice

amazing company with knowledgeable and polite staff would recommend this company to anyoneread more

Professional, efficient, competent and very reliable, I have been using Choice One since 2019…read more They have done a consistently excellent job managing my property. They are in touch with me quickly when needed. They do a very good job of selecting new tenants. I highly recommend them! They're also very friendly.

OWNER REVIEW: At…read morefirst I didn't want to write a review. 1. Because this company is notorious for responding to each review in a childish and unprofessional manner. 2. I know that people read the reviews and I don't want to stop this company from being profitable. I do feel that other OWNERS need to know who you are going to be working with. I first reached out to Terri after a family member recommended her. I reached out and from the first response, I felt like Terri did not want to work with me. After a few days I received a call from my tenants saying that they almost called the cops on her because she scared them so much. She also told them that she thought homeless have been living in the house. Keep in mind that we had just been there the day before and were working on removing the last of the items that were in the garage and the bbq on the side of the house. When I asked Terri about what happened, she responded saying that she would ask her assistant ( I guess she hadn't gone out to the property?)There was no response after that. A couple of days later she sent another email stating that there was "There is mold, rodent droppings, window sills are filthy and the rest of the unit needs cleaning" she mentioned that they would not rent the unit. Although I was confused as to what she was talking about, I accepted that not everyone is going to agree and we picked up the key and deposit and left the situation alone. I did not want to tell our family member that it did not work out due to damaging their relationship as the family member is a tenant of Choice One. Fast forward to a few days later when Terri took it upon herself to email our family member and state that our standard of clean meets that of a slum lord. I was surprised that she felt that was a professional response to the situation. Long story short after we had the property inspected we have been given a report that there was no mold or rat droppings found on the property. In dealing with Terri these last couple of weeks I have found her extremely unprofessional and rude. If she didn't want to work with us, I respect that. Sometimes it just isn't a good fit. I feel that she went out of her way her email our family member. It was unnecessary and shows a lot about her character. On the bright side we found a wonderful property manager and are excited to move forward.

Genuine business-ran buy actual ppl an not drug induced thx you be being in the real when ppl need…read moreyou the most

From the owner: We offer outstanding Property Management services from full service to lease placement only. If…read moreyour looking for an experienced team, look no further! Personable, Focused, Efficient & Dependable. Choice One Property Management offers a unique combination of friendly, local service and big-city expertise. Put them together and you have all the attributes you need in a property management firm. Call Today