Where do I begin? First of all, I NEVER signed any contracts with J&L, because my lease was almost…read moreup when my landlord decided to hire them as his management company. At first they seemed fine. A nice guy came by and assessed our apartment, and I told him about all of the conditions of the place and how we found it in a very used condition when we moved in (which was why the initial rent was fair). As soon as they could, they jacked up everyone's rent! Lucky for me, my previous lease was still in effect and I was planning on moving anyway. When it came time to moving out, I cleaned up the apartment thoroughly and left it in better condition than when we moved in. I even repainted some of the walls! When I finally got the deposit back, it was not even a third of it! I had to ask for justification and they eventually sent me some bogus invoices claiming that they had to vacuum and clean the fridge, etc. All work that I HAD ALREADY DONE, AND DONE WELL!!! (I have photos to prove it.) As I said before, I never signed a contract with them, so they have no right to hold me to their absurdly strict conditions! They basically want tenants to do all the work and make a place perfect, even if it wasn't in great condition to begin with. I have been emailing and calling them for two months now trying to get properly refunded for all of the effort I put into the place. David Moore is the one I was continually told to contact, and for weeks I had no response from him except an "out of the office automatic reply". When he finally did respond to me, he told my that I must be confused, and should talk to someone else! As far as I am concerned, Larry (the owner), David, and some of the other people I've dealt with at J&L are incompetent, unprofessional, and willing to dodge responsibility so that they can penny-pinch their tenants. Also, my father lived a few doors down from me in the same apartment complex, and passed away on Aug. 30th, 2018. That same day, Larry came in person to give his "condolences" and handed me a letter that basically said I had two weeks to get all of his things out of the apartment and vacate the premises. I did so in only a weeks time, and guess what? They wanted to charge my deceased father for supposedly living in the apartment for part of the month of September! What??? My Dad died Aug. 30th!!! The audacity and disrespect of these people is infuriating! So now I am also trying to get back the full deposit for my late father, and they are still trying to withhold money and make excuses! I had friends and family help me clean his place, and they sent their handy man, Mike, to check it out before I handed over the keys. (David was supposed to come, but as usual he didn't show up!) Well, Mike said that everything looked fine, so I thought everything would go smoothly and be settled. But apparently it doesn't matter what their employees say in person, because when it comes to money, J&L will make up anything they can to keep it. FYI, I used to live at 77 California St., Ashland, OR. Please feel free to stop by and ask any of the tenants there what they think of J&L, and you'll get a long list of similar complaints. They even charged a tenant $200 for a replacement key! I know that the Rogue Valley is having a Property Management crisis right now. If it's not CPM or Pacific Properties trying to screw you, it might be someone else. If you come across a J&L Moore property, be prepared to lose your deposit, and then some!

This company is extremely unprofessional and very very difficult to communicate with because of how…read morecompletely disorganized they are. They do not communicate between each other or with clients. We toured two apartments, applied to one, and they had knowledge that we did not have any rental history. Upon inquiring about the second apartment and when it would go up for rent online, after already having been in contact with them for weeks, they told us that they did not accept applicants with rental history, despite knowing we had none all that time and neglecting to inform us of this information until so late in the process. They rarely answer the phone, and when they do they are disorganized and all over the place, continuously putting us on hold to get the correct info, taking a long time to do so, and each always giving us different information.

Integrity is not something that this property management company has. In fact, they have anything…read morebut integrity. In the less than one year I have rented through this company, they have violated a minimum of six Oregon Revised Statutes (ORS) and unlawfully accused me of violating ORS 90.325 by classifying accidental damages as being intentionally negligent. Potentially violated statutes include: 1.) ORS 90.300 - Security deposits and actual damages. This statute requires - Charges reflect actual damages, not speculative or inflated amounts, charges be supported by documentation of real costs and that tenants are not charged for betterment or improvement beyond the pre-loss condition. The landlord must provide an accounting showing what was actually incurred. How did IPM potentially violate the statute: Charging for removal and disposal of glass that were not performed, charging replacement cost without proof of pre-loss value, treating an invoice as conclusive proof instead of evidence and refusing to correct or re-account once errors were raised. 2.) ORS 90.130 - Duty of good faith. How did IPM potentially violate: Billing for services not rendered, refusing to provide itemization or valuation, using eviction pressure to enforce disputed charges, claiming "nothing further is required" instead of correcting known defects and relying on legal authority as a shield instead of addressing factual errors. 3.) ORS 90.315 and ORS 90.302 - Improper fees and charges. How did IPM potentially violate: Applying late fees to disputed charges, treating damage claims like rent, imposing penalties while insurance resolution was ongoing, and using fees and eviction proceedings to coerce payment rather than reflect actual contractual costs. Late fees are not permitted on charges that are not rent and not legally fixed. 4.) ORS 90.325 - Misapplication of tenant duties. How did IPM potentially violate: Treating an accidental incident as a statutory "violation", treating nonpayment of disputed charges as misconduct and using ORS 90.325 to justify eviction where no misconduct exists. They are not violating ORS 90.325 themselves, but they are misusing it as legal authority. That misuse itself contributes to: bad faith (ORS 90.130), and retaliation (ORS 90.385). 5.) ORS 90.385 - Retaliation. It prohibits termination or threats of termination because a tenant: asserted rights, requested accounting, disputed unlawful charges. How IPM potentially violate: Potential violations: Termination notice issued the business day following the day I: disputed charges, requested valuation, demanded lawful accounting. and the use of eviction to punish legal resistance. 6.) ORS 90.375 - Unlawful eviction procedures. This statute governs remedies when landlords: attempt unlawful eviction, misuse termination authority, engage in coercive conduct. Using a termination notice to enforce disputed billing falls into this category. They don't understand the law and use intimidation and bullying to force tenants to comply, including attempted coercion to pay for services not rendered.

Any issue we ever had was quickly responded to and taken care of promptly. I was able to at least…read morecommunicate my issues at any time and know I would soon have a shoulder to lean on. Such a great group of people that do their jobs so well, thank you Integrity Property Management!!

I am giving this company a 5+ star review due to their amazing employee, McKenzie and her…read moreexceptional service. She is truly the absolute BEST on your team. Her professionalism and personality make navigating the often-confusing housing world incredibly easy to understand. McKenzie is consistently quick in her responses, thorough in answering questions, and efficient in her service. Because of her, my experience with Cornerstone Property has been outstanding. Even with the current sale of my leased home, McKenzie has maintained professional and prompt communication, which is immensely helpful as I search for a new residence. She is an invaluable asset to your company and a key reason for my Cornerstone Property 5 star. THANK YOU, MCKENZIE!!!

I called as an owner to inquire about property management services and was told they were "too busy…read moreon boarding new properties and not taking any new clients." Even the Landscaping vendors that they recommended, we're very surprised to hear that they're not taking on new clients. I do not recommend their services.

Sylvie and her team are professional, friendly, and very responsive to client needs. Highly…read morerecommended!

We had a great experience renting with these guys. Great communication and easy to use portal to…read moremake requests and they were always quick to respond. They also helped us find another place to move to when our lease was up. Highly recommend!

I have searched for a home to lease in Southern Oregon for the last two months…read more It's an aggressive rental market and I contacted several property managers. Most were outright condescending, insensitive to my plea for assistance and some outright disrespectful. Many, not even willing to talk with me until I completed an application, gave them my social security number and drivers license number. Several never returned calls or emails. I'm moving from out of state so it's a big task. I was lucky to find Robert at Asurent. He has been a gem to work with throughout this process. He responded to my inquiry immediately, he always accepted my calls and answered questions without seeming bothered. I talked with Stephanie yesterday and she was just as pleasant. Kindness and professionalism seem hard to come by these days. It definitely seems to be the case with most property managers. It doesn't cost anything to be nice to people and Robert exemplifies how to treat a potential tenant. I'm happy to be leasing from Asurent. I can see why they have the best reviews in the area. Thank you Robert and Stephanie!

Beware they do not know what they are doing as far as property management…read more Never return calls, can not get in touch with anyone is the entire place. There are much better property managers in the area.

I rented from Sterling West from July 2022 until December 2025. Management was professional and…read moreresponsive. They responded to maintenance requests promptly and assured that all maintenance needs were addressed thoroughly.

They do not care about fixing problems. I have stated several safety concerns with the property and…read morehave received a response of we are working on that. For two years? Someone will eventually get hurt. Something that could have been avoided.

They took the application, (and the $90 for the couple. Applicants did everything they asked them…read moreto do then never called back to give them an answer. Totally ghosted them. They could have at least called them or emailed them that they weren't approved or whatever. The place has been sitting empty for more than 100 days. Manager was nice

amazing company with knowledgeable and polite staff would recommend this company to anyoneread more

Professional, efficient, competent and very reliable, I have been using Choice One since 2019…read more They have done a consistently excellent job managing my property. They are in touch with me quickly when needed. They do a very good job of selecting new tenants. I highly recommend them! They're also very friendly.

OWNER REVIEW: At…read morefirst I didn't want to write a review. 1. Because this company is notorious for responding to each review in a childish and unprofessional manner. 2. I know that people read the reviews and I don't want to stop this company from being profitable. I do feel that other OWNERS need to know who you are going to be working with. I first reached out to Terri after a family member recommended her. I reached out and from the first response, I felt like Terri did not want to work with me. After a few days I received a call from my tenants saying that they almost called the cops on her because she scared them so much. She also told them that she thought homeless have been living in the house. Keep in mind that we had just been there the day before and were working on removing the last of the items that were in the garage and the bbq on the side of the house. When I asked Terri about what happened, she responded saying that she would ask her assistant ( I guess she hadn't gone out to the property?)There was no response after that. A couple of days later she sent another email stating that there was "There is mold, rodent droppings, window sills are filthy and the rest of the unit needs cleaning" she mentioned that they would not rent the unit. Although I was confused as to what she was talking about, I accepted that not everyone is going to agree and we picked up the key and deposit and left the situation alone. I did not want to tell our family member that it did not work out due to damaging their relationship as the family member is a tenant of Choice One. Fast forward to a few days later when Terri took it upon herself to email our family member and state that our standard of clean meets that of a slum lord. I was surprised that she felt that was a professional response to the situation. Long story short after we had the property inspected we have been given a report that there was no mold or rat droppings found on the property. In dealing with Terri these last couple of weeks I have found her extremely unprofessional and rude. If she didn't want to work with us, I respect that. Sometimes it just isn't a good fit. I feel that she went out of her way her email our family member. It was unnecessary and shows a lot about her character. On the bright side we found a wonderful property manager and are excited to move forward.

Genuine business-ran buy actual ppl an not drug induced thx you be being in the real when ppl need…read moreyou the most

From the owner: We offer outstanding Property Management services from full service to lease placement only. If…read moreyour looking for an experienced team, look no further! Personable, Focused, Efficient & Dependable. Choice One Property Management offers a unique combination of friendly, local service and big-city expertise. Put them together and you have all the attributes you need in a property management firm. Call Today