One of the worst parts about renting is when you need to find a new place and know that along with a new environment comes new landlords or property managers to deal with. Fortunately, this was not an issue with New Foundations Property Management, even before I was an official tenant of theirs. I rented a house from them in Medford for four years, and from my initial email back in December 2017, all the way through January 2022 when my rental situation changed, they've been professional and a pleasure to do business with. When I first moved in, they did a great job to ensure everything was ready and the place looked great. I did have an issue with the thermostat the first day I moved in, but they promptly fixed it the very next day which set a great example of how the next four years would go with them. Fortunately, I didn't have many issues or reasons to contact them, but on the few occasions I did have something come up, they treated me with respect and not like I was "just another tenant". A great example of this was when I had an incident at my place (slipped and damaged some of the property) and thought this would be the end of my time at this rental. I was so worried and worked up since, in the past, other rental managers (with different companies) have been rude and refused to understand my side of the situation. I honestly thought I was going to end up homeless, which was ridiculous looking back now lol. After letting my anxiety build up for a few days, I decided to "bite the bullet" and call Shelly Rogers and come clean and wow, was I glad I did! She understood what I was going through right away and after making sure I was fine, she actually gave me tips and advice on how to get the damage repaired as well as the best people to contact since she's dealt with this stuff before. Not only was she calm and understanding, but she was also a true professional and I knew I was dealing with some great people at New Foundations Property Management (not that I ever doubted them lol). To wrap up this review, I just want to say that as someone who has been a renter for 12+ years, I've moved around many times, so I've had to deal with a wide-range of landlords + rental managers, and by this point, I've dealt with close to 14-15 different ones (excluding ones I decided not to rent from after talking with them) but I can confidently say New Foundations Property Management is one of the best I've done business with and I recommend them to all of my friends. I'm not sure how many units or properties they have available, but if you ever get a chance to rent through them, do it without any hesitations. Shelly and the entire team are great to deal with and they remove a lot of pain that comes from renting. You can thank me later :) read more

New Foundations Property Management - Inside of my rental house which I rented through New Foundations Property Management - Property Management Near Me - Medford, Oregon

As both a real estate investor and renter, and having worked with this company for numerous years, we could not be any happier with Shelly at New Foundations Property Management! The level and quality of thoroughness, which is provided for both the property owner and tenants, is bar none! It is very clear that Shelly is passionate about her business and its clients in every possible way. We value the professionalism, attentiveness and true concern they have for their client's satisfaction! We feel as though Shelly treats each rental as if it were her own property, as evidenced by our experiences with her and her company. read more

Shelly is extremely unprofessional in her property management capacity. We hired her to manage 2 rental for us. She moved a tenant in, had them sign an agreement and then, they need it out of their rental agreement for relocation due to work reasons, she had *them* find the new tenants rather than do her job as a property manager. Completely unacceptable. I terminated her services (and New Foundations) as quickly and legally as possible. Unfortunately, as a real estate investor with multiple properties, we are finding that GOOD property managers (with integrity) are extremely hard to find. Tenant and owner alike - beware of New Foundations and their business practices. read more

Incredibly frustrated with this property service. We rented a townhouse for almost two years. Each time we submitted a work order, the managers husband would DIY fix it. Each item would stop working again within days. We took it upon ourselves to fix multiple items out of our own budget on various occasions. When leaving, we spent 3 days (about 17 hours) scrubbing walls and crevices. Even went as far as doing things not on the agreed upon Move Out List, such as extensive carpet cleaning. My family owns various rentals so we are well aware of the condition of clean that things ought to be. We received less than a quarter of our security deposit in return. This company is incredibly disheartening to work with and is only in the business to get as much money out of their renters as possible. read more

I highly recommend Shelly and New Foundations to manage your properties. Shelly was responsive and did everything that she said she was going to do. After we were dumped by our other very long term property management company, Shelly took over seamlessly and really helped out at a time when we weren't sure what to do. I can't thank Shelly enough!! read more

Shelly and Kim are amazing! They both we very helpful finding my family and I a perfect home. Shelly worked with me in every way possible to get me approved for a home. Her response to every inquiry was very prompt and professional. I highly recommend this property management. Thank you so much to both of you for all you have done for my family and I. We appreciate you. read more

Shelly an her team at new foundation property management have been awesome from the start! Clear and speedy communication. Very fast efficient with maintenance orders. read more

New foundations is simply amazing! Its hard enough to find a place to live in this valley but they made it so easy. I was so happy with the professionalism and kindness that Shelly and Kelly showed. read more

New Foundations was a great property management company to rent from. From the beginning through after we moved out, Shelly has been quick to respond to emails and always worked with any request we made. If I ever move back to the Medford area, New Foundations will be the first place I look to rent from. read more

We called about a property that was listed with this property management. We were told that numerous applications had already been turned in. But that if any of them were accepted our credit would NOT be ran and our application fee would be RETURNED. I called and spoke to the same lady today who told me our application fee was probably already in the mail. That one of the other apps had been accepted. She said she would find out for sure where our app fees were and get back to me. Instead I received an email from Shelley stating she ran our credit and we would not be getting a refund. There was absolutely no reason to run our credit. You are taking advantage of families during already difficult times for application fees at 80$ a couple. Shame on you. I will be contacting the BBB. read more

I no longer agree with my original review (unable to edit that one) and felt the need (with plenty of required effort) to change companies more than a year ago. That's all. On the bright side, they were polite in providing needed tax documents months after my departure. I would've let it go at that except for being contacted by a landlord this morning who asked if my feelings remained positive. Seems unhelpful for others who might not reach out if leaving the record unchanged. I gave up on Yelp as well upon discovering how they protect companies that pay them. Thus, warnings by me about a couple of shady business never went public. Help is garbage. Pity because I really likes the concept and resource. read more

Shelly and her employees run a professional company and treat the tenants with respect. If you are looking for someone who will work hard to rent your place and keep up in inspections, you have found the right establishment! read more

I cannot say enough about the great job Shelly and new foundations have done for my rental house in southern Oregon. She has managed the property for over 10 years now and her strengths are getting great tenants into the house, then treating them exceptionally well. Whether you are a possible tenant or In need of a great property manager I would highly recommend Shelly and new foundations!! read more

Shelly Rogers at New Foundations was understanding & worked with me over three years renting a apartment in Medford. She showed Grace and saw me through ups and downs throughout that time, but also stayed professional. As a manager she has a lot of situations to juggle at the same time, but she managed to always get back to me, and give me good advice. Thanks to everyone on the staff -Christian read more

I've had the pleasure of working with Shelly for over 5 years. She has helped our then failing HOA go from broke due to owners not paying to caught up and back where we should be. She works tirelessly doing a mostly thankless job. I really appreciate all her hard work, dealing with owners who have no clue about property rights and abilities, taking ridiculous complaints and still representing us in a professional and positive manner. She is worth her weight in gold and a definite asset to any organization. read more

Shelly and her company are more of tenant advocates and not so much an owner advocate. She ignored numerous contract violations from the tenants and threatened to sue me if I leave a bad review. She let them have a large marijuana grow operation, make multiple roof penetrations for surveillance systems, make large and numerous drywall holes for pictures and TV's, tap into my electric box without professional or permitted applications, keep a recognized vicious dog species as a "service animal", keep inside cats that polluted the carpet with stains and stink, have an above ground pool that caused calcium deposit deterioration on my HVAC condenser, have goats that ate my bushes, over taken shrubs with blackberries, among numerous other violations, all in violation of the contract. I was 1000 miles away and had to depend on her infrequent inspections with selective photos. Once I came back and saw the numerous violations that her company was neglecting, I had to fire her and return home to save my property. Either she was willfully neglectful, incompetent, or perhaps both. We're glad we came home to save our property before she let it turn in to a hard core rental. read more

This place turned into a joke faster than the lease started. I was asked by the owner to review a former employee who is no longer with the company. They are charging us 75 dollars to fix a clogged kitchen since when our brand new dishwasher has been broken and we have been complaining about plumbing since we moved in. They never return phone calls and tell us to Be patient when some had been broken for a month. They only collect paychecks. Stay far away Now for the second month in a row she is accusing us of not paying rent. She started doing this as soon as we posted bad reviews. I have now called the owner, because this lady is incompetent. read more

It I could do no stars I absolutely would. I have a few restrictions on what I can and cannot rent and she told me she doesn't have the time and has way too many clients to sit down and try to help myself and my 3 year old rent a place. She said I would have to apply to all the places I liked and then she would she if I qualified. I then told her I wouldn't have the money to pay the 40$ each application and she said there was nothing she could do. I do not recommend them in any way,she was rude and seemed to be rushing me off the phone. Please do not call these people unless you are rich and perfect. I am disappointed in how I was treated and now some of these landlords will miss out on a great tenant. I have outstanding rental references and personal (non family) references. This is not the way to do business. read more

I had an excellent experience with New Foundations and would definitely recommend them. I rented from them for over 4 years and was treated very well, had extremely affordable rent which barely went up at all, and had all my maintenance needs meet quickly and professionally. read more

So thankful for New Foundations! They got us into a rental that was perfect for us, just in time! They worked with us, allowing for an extension on our lease while we were waiting to close on our new house. They have a pretty extensive move out check list, but I knew what was expected when we moved in. We made sure to check off all the move out requirements and received a full refund days after our walk through! I highly recommend them! read more

Shelly has been managing our rental units for almost a year. We live in Idaho and our properties are in Medford. She is always available and is knowledgeable about the laws and guidelines to make sure our business runs smoothly. She has a clear understanding of our goals and is conscious of helping us reach them. We trust her to do the right thing and that is huge when dealing with long distance rental properties! She makes our life so much easier and we wouldn't want anyone else managing our properties. She has done such a great job that we referred our sons to her and she now handles their rental property. On top of being professional, she is incredibly easy to work with and we are so grateful that we found her! read more

I'd like to thank Shelly and her team for making my experience with New Foundations so positive! She's always gone above and beyond to make sure that no detail was missed while I owned my investment property in Talent. Always professional, reliable and responsive, I never had to worry about anything not getting resolved or attended to as a long distance landlord. She and her team are top notch and I'm so grateful I found them. read more

I'm SOOOO thankful for Shelly and New Foundations Property Management. We live in NY and Shelly manages our two properties in the Rogue Valley. Shelly takes care of business and keeps in touch. She's the GOLD STANDARD of property managers! read more

Great property management! We rented from them for a year, and both Debbie and Shelley were great people, and very pleasant. Never had any issues from moving in to moving out. I would definitely rent from them again, and I recommend them to anyone looking to rent. Best property management we've rented from. read more

Shelly has taken care of our rental property for almost two years and she is very professional, efficient, and provides great communication with the property owners. We live 400-plus miles away from Medford and sleep easy knowing she has the helm. Also, when the property goes vacant, Shelly has a new renter in quickly and we are back up and running. read more

I am so happy that my realtor recommended Shelly at New Foundations to help me get my newly purchased property rented. Shelly was great about replying to my emails and sending information before we could meet. She came all the way out to Wimer and met me at the house to discuss renting and renovations. She had super ideas and great referrals and resources for me. Furthermore, she has a super personality and good energy. I look forward to working with her more and highly recommend her to anyone who is a property owner looking to rent. read more

My first experience with New Foundations Property Management was absolutely amazing! I was moving from California about a year ago and Shelly was extremely helpful and knowledgeable about the area and worked with me every step of the way. I have been renting the same property and have had to call for maintenance twice and both times we had immediate response. Shelly has been an amazing property manager from this renters perspective and if we are ever in need of housing again we will only use this company. Thank you to your entire staff for making us feel like family! read more

Shelly at NFPM is great and If you ever need anything, it gets done. Lived in home for 2 years and dont plan renting anywhere else. Everyone there is very helpful. read more

We have been very pleased with NFPM for the last 3 years since we hired Shelly. She has taken the stress out of being owners of rental property. She Is careful to find responsible and reliable people as tenants for us which is important because having good tenants keeps the costs down for the owners. My husband and I can sleep peacefully at night knowing Shelly at New Foundations PM is on the job. read more

Horrible! Do NOT RENT from this lady! Getting a response about important maintenance issues was worse than pulling teeth. When I first moved in, my rent was reasonable. Then it increased slowly for a couple of years and then jumped by 20%. The reason given was due to property taxes and scarcity of rentals in the valley. I looked up the property taxes because it's public information. What a load of bull. Everyone that saw the place and knew what I paid for rent immediately reacted with "WOW ! What a SLUMLORD!" Further more when I moved in I had to clean the place from top to bottom. The carpets were at least 20 years old and it definitely had not been painted within 10 years. I made improvements inside and out and left the place looking better than when I moved in. And this Lady Shelly Rogers had the nerve to tell me I owed her money and she was keeping my deposit. read more

Very poorly run, unprofessional business. Once the lease was signed, they would not return phone calls when major appliances broke down, heating system failed, etc. rather, they would respond by letter only & send relatives over to attempt repairs. Substandard properties. Black mold issues in our rental that were never addressed. If you choose to go with this company, do yourselves a favor and document & photograph any Property damage, paint , screen or carpet damage upon moving into one of their rentals; or better yet , avoid these folks all together. Your rental is your home... We never felt safe or supported in anyway by these folks; all they want is your steady rent checks and as far as property issues, you are really on your own read more

Had listed one property with this company. WHAT A JOKE. Not only did they find a rotten tenant, who by the way took me 6 months to get out, they didn't take any responsibility; I did all the work with the eviction. I tried them because they said they were a small company and could be more attentive with one-on-one service. The only thing they are attentive with is making sure how good their blonde hair looks. The owner needs to go back to school and retake her sociology classes....very rude. See their video on their website....you'll see what I mean. Roger T. read more

We have used NFPM with Shelly Rogers for the last 10 years for our rental. She has done an excellent job. She is very thorough & up to date on current laws & forms. With NFPM you will not be disappointed. Shelly & her team do consistent work before, during & after the property is being rented; background checks, photos before & after, walk throughs, repairs & maintenance, monthly rental reports, etc. We did have one instance where we had to evict tenants which was very stressful for us. But Shelly took care of everything! She filed all the forms with the court, she went to court, handled getting the tenants off the property, & made sure the property was ready to rent again in a timely manner! We had got all stressed out for nothing. Shelly did everything!! It was AMAZING! We highly recommend NFPM along with Shelly Rogers & her team. You will not be disappointed. RP Gowen read more

BEWARE! Shelly and Debbie are very RUDE AND UNPROFESSIONAL, Shelly was nice till she got a contract signed then wouldn't return my calls with any problems or concerns I had! Do not trust them! read more

Shelly Rogers has represented us and our house for the last three years. In that time we have rarely had an unrented home. She continues to amaze us at how efficient she is and how little effort we have to put into managing this property. Worth every penny! Thank you Shelly!!! read more

Shelly and Debbie are the two most unprofessional "business women" I have ever worked with. Upon moving out, they kept my deposit in full because apparently the house wasn't clean enough. There was another person living there and it was their filth that I had left. I tried to contact them about doing extra cleaning but they refused to answer any of my phone calls. What was disturbing to me is that they didn't inform me that they house was "dirty" they just kept my deposit. I am very disappointed with their professionalism. If I had been informed I would have gone back and left the place spotless. It seemed that Shelly was only concerned about being my friend rather than doing her job. On multiple occasions she kept trying to get me to talk bad about other tenants and treated our meetings like a gossip session. I would not recommend this company. If you are looking to rent as a student, rent from a private owner. I do not want to disclose my identity because my fear is that they will harass me. I have rented quite a bit and have never been treated so poorly. read more

While Shelly may take care of the homeowners, if you are a renter BEWARE. Please take pictures or videos when you move in and when you move out. She will try to take every penny out of your deposit. She is greedy and underhanded. She takes full advantage of the renter. When I moved in, I was warned by the neighbors abput her. Then I started to be warned by people of the community. While as renters, you don't have much of a choice but to use her services, please protect yourselves. Get renters insurance and take photos. Don't take any handshake deals as I did. In the end she will not acknowledge them. read more

I'm just writing to give a heads up that this company gave us the go around. We were very honest about our credit and history, we were denied which was fine but than my husband received a call from Debbie saying they wanted to work with us still and that the owner of the place was not a good fit and that they wanted to show us some other places. We were surprised and excited. Day of the showings we call and Debbie acted as if she didn't remember the previous calls, acted very unprofessional and when he reminded her of the application which was denied as well as their previous conversations she was very rude and said " Uh yeah, no". And hung up. I realize we are not the best on paper but to be yanked around and than treated with such disrespect, I'm honestly happy to not be dealing with them. I do not reconmend responding to their unless you're perfect. I don't want anyone to feel the way they made us feel. read more

Get ready to get ripped off. You'll never get your deposit back if you rent from these folks. They'll lie about whatever they have to to get to keep all your money. Rent from New Foundations Property Management at your own risk. read more

We have been renting from them ever since they took over our apartment complex in Rogue River a year ago. Debbie returns calls within a few hours, if not minutes, and any emergency repairs and maintenance have been taken care of in an expedient fashion (still waiting on a few cosmetic issues due to owner approval issues). I would rent from them again (if I ever needed to move)... read more