1. J & L Japon

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J & L Japon

5.0 (3 reviews)
Closed • 8:00 am - 5:00 pm

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Services - J & L Japon

New roof installation

Reroofing

Roof inspection

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Exterior Pro Builders

Exterior Pro Builders

(7 reviews)

January 10, 2024 My…read morestory started on Thanksgiving day last year. My wife came to me complaining of a puddle in her in-home office. After searching for the cause, discovered we had several leaks in our roof. Friends recommended Exterior Pro Builders (EPB) as having replaced both their roof and their mother's roof. I contacted EPB and they had their estimator here the following Monday after the holiday weekend. From that point onward, all of my contacts with this company were professional, prompt, courteous and knowledgeable. Contract for the work was clear, concise and understandable. Downpayment was 50% which is customary and reasonable. The biggest delay in the entire process was getting the required building permit from my city. There were other weather related delays outside of anyone's control. So on the Friday after Christmas, the ten man crew arrived to start work. I have a fairly large roof, and when I asked how long the job would take, Marco, the foreman said they would be done by the end of the day. I was amazed and unbelieving, but by 7pm that day they were packing up and I had a new roof. One man returned the following week to finish cleaning up, which, by the way, was thorough and painstaking. I will not hesitate to recommend EPB to anyone needing a new roof. They were also able to remove and reinstall my existing gutter helmets with no apparent damage. Special kudos to: Rich Viera, the estimator Alexis, the very nice lady in their office Marco, the foreman Thanks for making a very trying period much easier. Five stars. Highly recommended.

Still have not received a paid receipt for my roof replacement. Communication is non existent so…read morebeware of the salesman as it appears Rich is like a used car salesman,,,,disappears when there is an issue,,I'm getting slim sorry I used this company

Home Pro Exteriors - Experience-Pride-Professionalism

Home Pro Exteriors

(28 reviews)

They tore down my mom's roof and replaced it in a full day. I couldn't believe it. They did a great…read morejob. Everyone was very nice and you would never even know they were here. They cleaned up everything! We would definitely hire them in the future and recommend them. Well worth the money.

Home Pro installed an unnecessary ridge vent in my 2/12 slope roof that voided my warranty with…read moreOwens Corning. They are an untrustworthy company and try to get out of messes by verbally attacking the home owner stating things that are not fact based. The home owner then spends time defending themselves while attention is taken away from the home issue and time is wasted. This is a pattern. There were issues for two years, but I am the one that figured out the ridge vent should not have been installed. They sold it to me by including it in the price for the roof, which was over $18,000. Another roofer said the ridge vent with install would have cost about $1,800 of that price. Home Pro never gave me refund. They act like they did me a favor by taking it out. I also have gable vents in the dormer and a ridge vent and gable vents work against each other. The ridge vent was pulling heat and air conditioning from my house causing my bills to double. Home Pro stated that they installed baffles for free, but each bay baffle cost $2.50. I could have done that myself. It was actually my idea. Home Pro had no idea how to vent the front attic. This was something that should have been addressed during the roof install. My roof has been baking for over two years and my warranty is currently void. I had to file a claim and a BBB complaint to further push Home Pro to remove the ridge vent. Owens Corning moved them out of Platinum installer status since my install. Home Pro promised they would open my soffit on a Saturday because I had to take off from work to get the ridge vent out. They never followed through. Until it is done, my warranty for the shingles is void. Ventilation was to be addressed at roof install and this is what gives the home owner a top transferrable warranty. This is a huge loss for me. They know with winter coming I cannot find someone last minute to open the soffit...something they should have done over two years ago. This further exposes my roof to damage, as well as ice damming which I have had only since the new roof. The owner was angry because I questioned why there was a gap in the ridge repair. He said that I should trust them and stop asking questions. They finished the repair by putting mod. bit and shingles, so no one can inspect it personally. They had reluctantly given me a few pictures because I kept asking. They did not like me questioning the gap in wood. So they told me that they will not open up the soffit now. This puts me in a bad position with cold weather. I had to ask an inspector via picture if the gap was okay, and the inspector said he would have liked to see it in person before closure. He said going by a picture is difficult- if a beam is under the repair it is "probably" okay. So I am hoping there is a beam there because I can't see through the dormer now. It is difficult to trust a company who cut into my roof needlessly, charged me for a ridge vent I didn't need, cost me time from work, and caused my heating and air bills to skyrocket because of their mistakes. Not only this but the top warranty I was sold is a scam because the ventilation at the soffit has not been addressed as they repeatedly promised. For two winters I have been on a ladder in ice trying to melt the ice from the gutter line. They never gave me a copy of the online contract I signed even when repeatedly asked. I am pretty sure this is illegal in NYS. They have pictures of my roof... a bunch... but they will not send them. I have only gotten a few. There also appears to be a broken air vent in the dormer - it looks to have been stripped during the roof install. There is a piece of insulation tied to it per the picture taken through the gable vent. There is no way the HVAC company could have done that 19 years ago because the only access they had was from a small hole in the front attic. They would not have been able to access that to tie anything. Home Pro would have had access when the roof was opened. Home Pro Exteriors is a horrible, untrustworthy company. Do yourself a favor... with all the companies out there take your business elsewhere. Home Pro does not respect your time or your home investment. They want to make quick money and hope no one notices their mistakes. They certainly don't like any questions. They will ignore you the minute they have no answer for the situation. They will put new jobs before fixing mistakes while your home gets ruined. Their promises are empty and just used to buy time so they can get out of doing the repair. Read the other reviews... some are very concerning. They have no respect towards their paying customers.

J & L Japon - roofing - Updated November 2026

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