Jack showed up to estimate after several phones calls. He gave mean estimate and we agreed. He said he would be there in 2 weeks.
Ok, great. 2 weeks come and go. I call him back. He says he'll be there this week. Ok. Great. No show again. Call again.
After several phone calls and messages, he finally answers, "who's this?" Finally says, "ill be there Tuesday or Thursday, but probably Thursday". Those days come and go. No show on both.
I talk to him on Thursday afternoon. "Where were you" "we got caught up...." (excuses excuses excuses). "I'll be there tomorrow" "tomorrow you say? You've told me that at least 4 times. Are you actually going to be there this time?" "Yes, we'll be there tomorrow". "OK, I expect you to be there"
Was he there? Ha, nope.
Don't call this guy. He won't answer, he won't call back, he won't do the work. If he does answer his phone with "who's this?" Find someone else. He'll waste your time with phone calls and BS excuses.
Jack, if you're reading this, you're the epitome of a technician that thinks they can run a business. You need to read the E-myth Revisited, by Michael Gerber. read more