Brian just left our home and did a fabulous job on our carpet. THANK YOU BRIAN YOUR THE BEST!! read more

If I could leave NO stars I would. This place is a scam. A bait and switch with Living Social voucher. High pressure up sales tactics. I actually confronted them .....luckily my 220 LB. er was standing there. They did clean and gave an add on...they said. First they called to ask if being at the end of the scheduled time would be ok. I said fine....but they showed up 1 hour later than that! The surly first guy stunk like a french w------ in an effort to cover up the alcohol stench. I had pulled out my checkbook to prepare to write an additional $26 for 13 steps.....couldn't find it when time to pay.....called bank and closed account...odd????? Gave them cash. I called and asked boss to call me back....no return call yet 4 days later.....I won't hold my breath!!! read more

Extremely disappointed with the couches that J&J cleaned so I called the next day (Thursday) and said my couches looked streaked and needed to be fixed and asked them to call me. I didn't hear from them so I put a stop payment on the check as they only accepted cash or check (big red flag). They called me the following Wednesday when they realized I had put a stop payment on the check. I told them I didn't feel they would come back (which was obviously true) and fix them without doing that. They tried bullying me into paying and telling me that it was illegal to stop payment and they would sue me. I said if you fix my couches I will gladly pay you the next day when they dry as your track record for following up obviously isnt very good. They called 15 minutes before they were supposed to come and redo them and said they couldn't make it. I talked to the owner and he told me that is was fine to pay the next day and that he personally would come out and clean my couches and the carpet that didn't look good. But instead the pushy, lying sales guy I dealt with in the first place came out and demanded payment before he would do the couches. So we told him to leave as the streaks appear to be from too hot of water used to clean them and I wasn't confident they could fix them and no way was I paying first. Also beware of the claim to clean 3 rooms for $44 and 5 for $59 but when they came to my house they started out at $539 for 4 rooms 2 couches and 13 steps as they said the Living Social deal wasn't a very good cleaning. If you don't like high pressure sales tactics and horrible customer service, stay away from this company. I learned my lesson and will only go with more reputable carpet cleaning companies who up front tell you that it will cost more and don't come and try to rip you off when they show up... read more

This company has a really unethical habit of selling dirt-cheap services on Living Social, then showing up and pressure-selling. My poor wife experienced a complete bait-and-switch from this company in February 2015. We were moving out of town, and one of the lease requirements was to have the carpet professionally cleaned. Since we are in money-saving moving mode, I unwittingly purchased a $45 carpet-cleaning deal from J&J. They showed up as promised, but refused to clean the carpets when presented with our Living Social voucher. Here is the advertisement pasted directly out of Living Social: J&J Professional Cleaning Services Keep Things Tidy with a Carpet Cleaning $45 ($120 value) for a carpet cleaning for 3 rooms for up to 200 sq. ft. each + a hallway for up to 50 sq. ft. Sounds like a great deal, right? The guy who showed up to do the cleaning said that he wouldn't even walk through the door for $45. Our little duplex was well within the 3 room plus hallway size limit, but he said that he would only clean our three small carpets for another $100, on top of the Living Social voucher. My wife tried to stand up for herself, but the pushy non-professional salesperson (it would be an insult to carpet cleaners to call him a carpet cleaning professional) insisted that she needed to pay another $100 for him to do anything. Of course there was nothing she could do... we had to have the carpets cleaned, or lose our deposit. Move-out and inspection was that day; she didn't have time to call in anyone else. J&J had us right where they wanted us, and they knew it. After doing a terrible job on the carpets, leaving them squishy-wet, soaking with water and cleaning fluid, they packed up and headed out. Knowing that the carpets would be wet and there was still work to be done packing up, they offered my wife a pair of plastic booties to protect her shoes. Then they got in their van and left. No booties, nothing but soaking carpets and $145 in their pocket for a "$120 value" cleaning. They said that the carpets would be dry in 4 hours, but it took them over 24 hours to dry, and the landlord was not impressed. My wife's feet got soaked, and it was February in MN, so of course, she got freezing cold. I now understand that a good carpet cleaning is worth paying for. What I don't understand is how a so-called "professional" can get away with repeatedly running a bait-and-switch swindle on a helpful site like Living Social. Others have experienced this company's unprofessional pressure-tactics.. don't make the mistake I did.. stay FAR AWAY from J&J Professional Cleaning Services. read more

All I can say is WOW!! Ross came out to clean our carpets and did an OUTSTANDING job!! We moved recently and I had him clean our old home. He did a wonderful job there. When we got to our new house, the previous owner left grease marks from a 2 wheeler they used to move their furniture. I figured I would call Ross again. Grease marks gone, carpet looks new. Ross explained entire process. Definitely will hire them again!! I will give him a shot this fall for my vent cleaning!! read more

J&J came out to my house and cleaned out all my ducts, vents and furnace. Ross from J&J and his partner did a great job. I would recommend their services to everyone. They take pride in their work and do a great job. read more

Very disappointed I bought a Living social deal for $59 to clean 5 rooms. I had 4 rooms and 10 stairs that needed to be cleaned. Sleezy high pressure sales man comes and tells me the Living Social deal isnt a very good cleaning and if I want a good cleaning it will be $589. This was after they came a day late and promised me a great deal for the inconvenience of having all my furniture moved and taking time off from work. $589 is a great deal?? Obviously this was going to be a high pressure sales negotiation process. So after standing my ground and not willing to be ripped off, I got the cleaning down to $220 which looking back was still too much as my carpets were not cleaned very well. Called the company to complain that it really didn't look good and left two messages and have never heard back and since they only take cash or check and the check was cashed, they were gone. Best advice I can give and use myself is go with reputable cleaners only and pass on the fly by night companies that post super cheap cleanings with Living Social or the likes. read more

Bought a living social deal for them, but he walks in the door and straight away says the voucher will do only basic cleaning and does not disinfect. So I had to pay $50 more (+$40 for 13 stairs). Not too impressed. But otherwise, the quality of work was good (we dried the carpet for about 2 days upstairs, and now it looks great). read more

The short version of this is that I never actually had service provided by this company because they would not get back to me after I tried to contact them multiple times. I purchased a Living Social deal for carpet cleaning services from J&J. The day I purchased it, I went to their site and requested an appointment through their site (a Thursday). The next day, Friday, I called and left them a voicemail. The following Tuesday, I had not heard from them so I called again, but their voicemail box was full and not accepting messages. The following Monday, two weeks from purchase of the coupon and the first time contacting them, I still hadn't heard from them so I called Living Social for a refund explaining to them what had happened. Living Social asked if they would like me to connect them through to J&J to which I said something to to the effect of "if you can actually get a hold of them, sure." They were actually able to get through and connected me to J&J so I set up an appointment for Friday with a window of 1pm-3pm. The man I spoke with said "We'll call you 30 minutes before we arrive" and is it ok if we come a little earlier than 1? I said yes as long as you call 30 minutes prior. Fast forward to 3:30pm Friday. My phone has been at my side with the ringer on since 11:30am and I haven't heard a peep. I called J&J, left a voicemail and let them know i'd be requesting a refund of the coupon purchased through Living Social and Immediately called Living Social, who provided a refund. At 4:00 Friday, after having left them a vm telling them I'd cancelled my Living Social deal, J&J called me back and said they were 15 minutes from my house. I said my window was between 1 and 3. The man on the phone said "we were running behind." I didn't say it, but should have said "Well, then where was the call to let me know?", but instead I said, "I already cancelled my coupon." Living Social was awesome in this, but J&J seemed like a scam to me. A couple of days after they had the carpet deal through Living Social, they had a cleaning service coupon posted. It's fine if you were overwhelmed with the number of contacts due the deal you ran, but 1) get back to those who contacted you or send some sort of communication out letting people know that are you busy and the when you will get back to them and 2) don't run back to back deals. read more

My carpets look great! Gino's crew did a great job. Future customers should as for Ross.

Excellent experience; very informative; hard working; polite. Ross and Omar did an awesome job. They did 5 Rooms + 16 Steps the carpet looks awesome. There price was great too. Definitely would recommend them to family, friends and to you. If you decide to use them you won't be disappointed. read more

I have used J&J Professional Cleaning for my carpet cleaning twice a year for the past 5 years and will ONLY use their services. I have off white carpets through my entire home (yes...including dining room) and have a very large dog. It never ceases to amaze me how clean J&J continually get this carpet. They are prompt with scheduling, prompt with timeframe and pleasant to have around when actually performing the work. I used to actually clean my carpets myself but frankly it took me 2 days especially with the stairs in my split level home. From the first time I utilized their services through just yesterday when I utilized their service again....I am looking at very clean white carpet again. The carpet was so filthy it actually looked like dirt covered beige carpeting before they cleaned it. Amazing service....can't beat that steam! My carpets never looked this clean when I did them myself. read more