Evan was awesome....! He came in, made friends with our dishwasher and then diagnosed its problem…read morewithin the first minute. Evan then proceeded to put on a Cirque du Soleil performance as he contorted to get underneath the dishwasher to fix the issue. His Chiropractor must love him! Couldn't recommend him more highly and his cost was very reasonable...Don't tell him that or he might raise his prices!

My Samsung fridge's ice maker was on the fritz. I chose Big Mike's based on the great reviews…read more Evan was able to come a day earlier than scheduled. He explained the problem and the solution succinctly. He had a new ice maker installed in about 45 minutes! I thought I couldn't be happier and then he checked in on me the next day to make sure it was working okay. Phenomenal customer service! I wouldn't hesitate to use them again.

I'm writing a 5-star review for a company I didn't actually do business with…read more A few weeks ago, I had what seemed like an emergency service need for my refrigerator. And, of course, it occurred on a Sunday afternoon. Knowing that the company handling my warranty would not be available for at least a few days, I searched out to companies that were available 24/7. Orlando Appliance Repair was one of those companies. Upon calling, the customer service rep put me in touch with their field-rep, Igor. I described the problem and he planned to show withing two hours or less ... on a Sunday afternoon! My refrigerator came back online and I contacted Igor to make him aware and cancel my appointment. He understood and just simply cancelled my appointment without fuss or cost. If a company can be this prompt and respective to new clients calling on a Sunday afternoon that they would end up not be getting business from that day, I can only believe that their actual work would be first-rate and I would not hesitate to connect with Orlando Appliance Repair for any related needs in the future.

Responded so fast! Came out (within 15 minutes), let us know what the problem was (vent needing to…read morebe cleaned) and then was able to switch the way the door opened (it was banging against another door). Excellent service. Highly recommend.

This is a follow-up to my previous comment. I have texted, called, and tried to reach Victor to let…read morehim know the repair person who came out did a complete diagnostic service. He told me the washing machine you sold me is defective. The mother board is the problem as to why it won't fill up and the sensors are not working. I paid you for this washing machine and now it is useless. I've had to purchase a new one since you won't respond to my texts, calls and have taken advantage of a senior citizen who trusted you. Please be aware when using this service. They are not reliable, trustworthy, and won't sell you a working product.

Victor was freaking amazing!!!! Diagnosed the problem over the phone and it was exactly that. Came…read moreby knocked it out and didn't try to beat me over the head with the price. Will definitely do business again!!!

We Need a garbage disposal installed. Fast and proficient in the task. Performed the requested…read moreservice and was a great value for the money. Would use them again. Still working and no issues.

Recently our dryer stopped heating out of nowhere. Our warranty unfortunately had not been renewed,…read morewe completely overlooked that so we were unable to use Whirlpool to fix it. We have only ever used them so we had no idea where to look. My wife enlisted Yelp to help us. She put in some request for quotes and received a few back pretty quickly. We had never used that but it was very helpful. Quality Masters was the first to respond and then also took time to message back and forth with her. The other companies were not as friendly and responsive. We also read their Yelp reviews, which we all good, so we figured we would use them. We were able to make the appointment for the next day and were able to do it all through text. It was very simple for us! There was a moment of uncertainty but they were extremely professional and friendly. I was going to be home while my wife was at work, so on the day of our appointment, they were running early. They called asking if early would be ok, so our appointment was moved up. I cannot remember his name, but the technician that came was very knowledgeable and professional. He pinpointed the issue immediately. He discovered our dryer was clogged with lint and the coils were bad. It makes sense since we had never had our vents cleaned. He was able to replace the coils, as well as sucking out as much lint as he could with his tools. Unfortunately, they do not clean vents like that but again, he could help us out with some of it. He also made suggestions as to what else needed to be done, really with just getting the vents cleaned. They also take your payment online either with credit card, for a small fee, or Zelle or Venmo. The invoice will be emailed to you and allow you to pay that way. Personally, we do not prefer to pay for services with Zelle so we used a credit card. It was very simple. I thought overall the price they charged for the coils and cleaning, was very reasonable. It did not cost us much at all. I would definitely use them again, should we need something fixed.

Great service. Made it quick and easy repair and was exactly as quoted price. He is my first call…read morenext time something breaks

Everything except my typing!Quick turn around great! We are older seniors do you accept AARP…read morediscount?

I just have to say that I had the best experience with SBA this past week! Upon coming back from…read morevacation I realized that my refrigerator was on the fritz eke! I found SBA through thumbtack and they were out the next day. My technician was absolutely amazing Vasyl was his name! Apart was ordered and they were back within the next couple of days to repair my fridge and it's working like a champ now! Thank you so much for being amazing and helping me get my fridge back up to snuff

I really appreciated the communication with this company. I worked for a company and I know that…read morecommunication is a major plus, for me anyway. I was informed on a regular basis without me having to call them first and although it may not sound like much to some, it speaks volumes to me. Would I use them again, yes!

Devon was great! Gave clear instructions on how to use the appliance after fixing! Will definitely…read morerecommend him again

An Absolute Masterclass in How to Lose a Customer: Terrible Service, Zero Accountability, and a…read moreRefund That Makes No Sense. In my 63 years, I have experienced some disappointing customer service, but this company has managed to set an entirely new standard for incompetence and disrespect. If you're considering using them, save yourself the headache and take your business elsewhere. I contacted them on October 2, 2026, because our LG freezer had stopped working. The initial technician was pleasant and spent approximately two hours diagnosing the problem before determining that a specialized technician and additional parts were required. I was assured the part would be ordered the next day and that the specialist would arrive Monday. That was apparently wishful thinking. The part wasn't even ordered until Monday, and what followed was an exhausting parade of excuses, delays, and absolutely abysmal communication. Day after day, I had to chase them down for updates because apparently keeping a paying customer informed is too much to ask. Then, on Thursday evening at 6:37 p.m., they texted to say a technician was on the way, despite my having repeatedly told them that this was the ONE time I was unavailable. At that point, the level of disorganization was almost impressive. After an entire week of wasted time and broken expectations, I canceled the service. Now for the truly unbelievable part: I had prepaid $1,009.27 for a service they never performed. I requested a refund minus the $122 diagnostic fee for the initial visit. The manager called and offered me a grand total of $620, apparently believing that withholding the remaining money was a perfectly reasonable way to treat a customer whose service they had failed to deliver. The manager's attitude was every bit as disappointing as the company's performance. He was rude, dismissive, and seemingly incapable of understanding that a business relationship requires something called accountability. Not once did he demonstrate any meaningful concern for the inconvenience his company had caused or make a genuine effort to resolve the situation fairly. Let me be clear: I was patient. I was understanding. I accommodated their delays. They failed to deliver, failed to communicate, and then failed spectacularly at making things right. And somehow, I was the one left fighting to recover my own money. The service was NEVER completed. Yet instead of taking responsibility for their repeated failures, they chose to make the refund process another frustrating experience. Apparently, customer goodwill means absolutely nothing here. I am 63 years old, and I can confidently say that I have never encountered such a spectacular combination of poor communication, unprofessional behavior, and disregard for a customer's time and money. Do yourself a favor: take your business somewhere that understands the difference between providing a service and simply collecting payment. I would never use this company again, and based on my experience, I would strongly caution anyone considering doing business with them. One week of excuses, a service that never happened, and a refund that fell $267.27 short of what I requested after accounting for the diagnostic fee. What an absolute disgrace.

Manny was polite, professional and extremely helpful. I was lucky to get a last minute appointment…read moreto fix my fridge which died overnight. His quick response and knowledgeable understanding saved a lot of food.

I sent out a message this morning and Emmanuel sent me a message and said he would be available…read morebetween 6pm-10pm. He arrived just before 6:30pm. Diagnosed the problem w/our Dryer within 20min & let us know we needed a new Thermostat & Heating Element. He finished the work in less than 30min and our Dryer is running Great! Emmanuel was Extremely Nice, Very Knowledgeable, and I would Highly Recommend Sanon! Thank you Emmanuel!

Technician was knowledgeable. Arrived on time that was indicated. I am very pleased with the…read moreoutcome of this job

I called on 12/30/2022 and they came the same day. Waited for the parts until 1/02/2023 and now my…read moreoven is fixed. In 4 days !! Thanks to the technician Victor, courteous and professional knowledgeable. Ok