Evan was awesome....! He came in, made friends with our dishwasher and then diagnosed its problem…read morewithin the first minute. Evan then proceeded to put on a Cirque du Soleil performance as he contorted to get underneath the dishwasher to fix the issue. His Chiropractor must love him! Couldn't recommend him more highly and his cost was very reasonable...Don't tell him that or he might raise his prices!

My Samsung fridge's ice maker was on the fritz. I chose Big Mike's based on the great reviews…read more Evan was able to come a day earlier than scheduled. He explained the problem and the solution succinctly. He had a new ice maker installed in about 45 minutes! I thought I couldn't be happier and then he checked in on me the next day to make sure it was working okay. Phenomenal customer service! I wouldn't hesitate to use them again.

We Need a garbage disposal installed. Fast and proficient in the task. Performed the requested…read moreservice and was a great value for the money. Would use them again. Still working and no issues.

Recently our dryer stopped heating out of nowhere. Our warranty unfortunately had not been renewed,…read morewe completely overlooked that so we were unable to use Whirlpool to fix it. We have only ever used them so we had no idea where to look. My wife enlisted Yelp to help us. She put in some request for quotes and received a few back pretty quickly. We had never used that but it was very helpful. Quality Masters was the first to respond and then also took time to message back and forth with her. The other companies were not as friendly and responsive. We also read their Yelp reviews, which we all good, so we figured we would use them. We were able to make the appointment for the next day and were able to do it all through text. It was very simple for us! There was a moment of uncertainty but they were extremely professional and friendly. I was going to be home while my wife was at work, so on the day of our appointment, they were running early. They called asking if early would be ok, so our appointment was moved up. I cannot remember his name, but the technician that came was very knowledgeable and professional. He pinpointed the issue immediately. He discovered our dryer was clogged with lint and the coils were bad. It makes sense since we had never had our vents cleaned. He was able to replace the coils, as well as sucking out as much lint as he could with his tools. Unfortunately, they do not clean vents like that but again, he could help us out with some of it. He also made suggestions as to what else needed to be done, really with just getting the vents cleaned. They also take your payment online either with credit card, for a small fee, or Zelle or Venmo. The invoice will be emailed to you and allow you to pay that way. Personally, we do not prefer to pay for services with Zelle so we used a credit card. It was very simple. I thought overall the price they charged for the coils and cleaning, was very reasonable. It did not cost us much at all. I would definitely use them again, should we need something fixed.

I'm writing a 5-star review for a company I didn't actually do business with…read more A few weeks ago, I had what seemed like an emergency service need for my refrigerator. And, of course, it occurred on a Sunday afternoon. Knowing that the company handling my warranty would not be available for at least a few days, I searched out to companies that were available 24/7. Orlando Appliance Repair was one of those companies. Upon calling, the customer service rep put me in touch with their field-rep, Igor. I described the problem and he planned to show withing two hours or less ... on a Sunday afternoon! My refrigerator came back online and I contacted Igor to make him aware and cancel my appointment. He understood and just simply cancelled my appointment without fuss or cost. If a company can be this prompt and respective to new clients calling on a Sunday afternoon that they would end up not be getting business from that day, I can only believe that their actual work would be first-rate and I would not hesitate to connect with Orlando Appliance Repair for any related needs in the future.

Responded so fast! Came out (within 15 minutes), let us know what the problem was (vent needing to…read morebe cleaned) and then was able to switch the way the door opened (it was banging against another door). Excellent service. Highly recommend.

Manny was polite, professional and extremely helpful. I was lucky to get a last minute appointment…read moreto fix my fridge which died overnight. His quick response and knowledgeable understanding saved a lot of food.

I sent out a message this morning and Emmanuel sent me a message and said he would be available…read morebetween 6pm-10pm. He arrived just before 6:30pm. Diagnosed the problem w/our Dryer within 20min & let us know we needed a new Thermostat & Heating Element. He finished the work in less than 30min and our Dryer is running Great! Emmanuel was Extremely Nice, Very Knowledgeable, and I would Highly Recommend Sanon! Thank you Emmanuel!

This is a follow-up to my previous comment. I have texted, called, and tried to reach Victor to let…read morehim know the repair person who came out did a complete diagnostic service. He told me the washing machine you sold me is defective. The mother board is the problem as to why it won't fill up and the sensors are not working. I paid you for this washing machine and now it is useless. I've had to purchase a new one since you won't respond to my texts, calls and have taken advantage of a senior citizen who trusted you. Please be aware when using this service. They are not reliable, trustworthy, and won't sell you a working product.

Victor was freaking amazing!!!! Diagnosed the problem over the phone and it was exactly that. Came…read moreby knocked it out and didn't try to beat me over the head with the price. Will definitely do business again!!!

Great service. Made it quick and easy repair and was exactly as quoted price. He is my first call…read morenext time something breaks

Everything except my typing!Quick turn around great! We are older seniors do you accept AARP…read morediscount?

I can't understand the negative reviews about this place. You're here to get a part for an…read moreappliance, not to get the warm and fuzzies. That said, anytime I've needed a part, he's got it, or can get it for me. Been buying parts here for a number of years and will continue to do so.

Called searching for Parts Gave ref to Machine and part…read morenumber directly from Machine. Was told there was a core charge and additional cost..? Not in stock would need to order. Says there are two different parts (housing and board))? It's a complete assemble according to Maytag and Whirlpools guide Over priced to ordering direct from manufacture Buyer beware. Update, thought I'd give them another try, yeah wrong... Tried to give several corresponding numbers . Was cut of saying he didn't need anymore numbers. Def won't use again. Nada no way

After reviewing Yelp and the internet, my husband reached to Mr. Appliance for assistance with our…read moredishwasher that was leaking. Mr. Appliance sent a technician out within a couple days who had no issue identifying which model we had or the issue with our dishwasher. A diagnostic fee was charged and a part was ordered. A technician came back in a few days to install the part and we were charged for the part and installation of the part. The next day they received a call that our dishwasher was still leaking. A new technician came out. For some reason the initial ticket had been closed so they didn't have the information from the previous visits. We were told that a different part needed to be ordered. A few days later the same technician came back and stated that the wrong part was ordered. We were then told that we would need to provide confirmation of the model number prior to them returning. I was very confused bc the first technician had no issue with finding the model number. However, after 4 of 5 different visits, the majority of the model number had been rubbed off. Overall, after 3 weeks my dishwasher was not fixed. After multiple calls and follow-ups to Mr. Appliance (we were told we would get a call back, never did), we were finally refunded a portion of our money. This is why they receive 3 stars and not less.

TERRIBLE experience with this company! Our refrigerator needed repair, which ended up being a bad…read morecompressor. When the technician came, he identified the problem, and said it would not cost more than $400 to fix, because of my warranty with the manufacturer. He told me that it would be "easy as 1,2,3" to call the manufacturer and get the part approved. He guaranteed the coverage and the quick turnaround, as my family needed to know if we should buy a new fridge or suffer a few days without one, while the parts were being approved. After calling the manufacturer, they informed me that only one of the parts was covered. Then I began calling Mr. Appliance every day to speak to a manager, but didn't get a call back for almost a week. This whole time with a broken refrigerator in our house. Finally, after calling again and again, I was able to talk with a manager and was informed that the technician's word was not true. The parts that were not warrantied brought the total to about $1,100. At that point it was significantly cheaper to just buy a used refrigerator, but instead my family was unnecessarily stuck without one for a week. I explained how I received false information from the technician, and asked for them to do the repair at the promised price, or to return the service fee for coming out in the first place. Although management blamed the technician for giving false information, they still refused to do anything to rectify the situation.

Eli is amazing! He's fixed our dishwasher, refrigerator and washing machine. I'm so happy to have…read morehim to call he's extremely knowledgeable on all appliances.

I was in the market for a specific refrigerator. I made many calls and checked every place online…read more Assured appliance had what I was looking for in stock and could deliver it quickly. I liked the text option as well since sometimes at work I can't use my phone. Fred was very educational and helped answer my questions even explained how to measure my current space for the new refrigerator. Delivery day was amazing. I got a window for the time and then Victor called 20mins away so it was perfect!! He is very professional with setting it up and I was all set. I definitely recommend and will be back for any future appliances. I'm a happy customer. I got exactly what I was looking for don't settle for other stores ordering when he has it in stock, call Fred. Thank you!!!!

David came to fix our Clothes dryer. He is very knowledgeable, extremely professional and very…read morecourteous, and took time to explain the problem . He repaired our appliance for which we called him and went above and beyond to check out the washer which had a small leak. He is punctual and very reasonable in terms of repair charge. I recommend him for repair/service any home appliance.

I first used Appliance Professionals when they were starting up and found David to be responsive,…read moreknowledgeable, thorough, resourceful, and personable. Since then he has worked on my oven, cook-top, refrigerator/freezer, dishwasher and washer. Even though my appliances are all more than 13 years' old, and are, in the main, no longer supported by the OEMs, he has always found a way to fix them, using quality components, and at a reasonable price. I would unhesitatingly recommend Appliance Professionals, and David Kelley, to anyone needing appliance repair.