I am so glad I have Big Mike repaired my 22 year old Sub-zero fridge. I got other quotes way too…read moreexpensive also need to wait for a long time for the parts. I would highly recommend this business to anyone who needs appliance repair. Great speedy service and very reasonable price. A true five star repairman.

Quick response time, amazing communication, easy system to pay!…read more My dryer stopped heating up and I assumed it was the heating element. Reached out on Yelp through the project section and messaged 6 placed. Big Mikes was the first to respond and had the appointment set within 20 mins. The service tech arrived on time, had the parts with him and was able to fix it on the spot. He was in and out within 10 mins. The diagnostic, parts and labor was around $230. According to Google, it can be anywhere between $150 and $350 so to me it was a good deal! Also, came with a 100 day warranty! Will def call again if needed. :)

Recently our dryer stopped heating out of nowhere. Our warranty unfortunately had not been renewed,…read morewe completely overlooked that so we were unable to use Whirlpool to fix it. We have only ever used them so we had no idea where to look. My wife enlisted Yelp to help us. She put in some request for quotes and received a few back pretty quickly. We had never used that but it was very helpful. Quality Masters was the first to respond and then also took time to message back and forth with her. The other companies were not as friendly and responsive. We also read their Yelp reviews, which we all good, so we figured we would use them. We were able to make the appointment for the next day and were able to do it all through text. It was very simple for us! There was a moment of uncertainty but they were extremely professional and friendly. I was going to be home while my wife was at work, so on the day of our appointment, they were running early. They called asking if early would be ok, so our appointment was moved up. I cannot remember his name, but the technician that came was very knowledgeable and professional. He pinpointed the issue immediately. He discovered our dryer was clogged with lint and the coils were bad. It makes sense since we had never had our vents cleaned. He was able to replace the coils, as well as sucking out as much lint as he could with his tools. Unfortunately, they do not clean vents like that but again, he could help us out with some of it. He also made suggestions as to what else needed to be done, really with just getting the vents cleaned. They also take your payment online either with credit card, for a small fee, or Zelle or Venmo. The invoice will be emailed to you and allow you to pay that way. Personally, we do not prefer to pay for services with Zelle so we used a credit card. It was very simple. I thought overall the price they charged for the coils and cleaning, was very reasonable. It did not cost us much at all. I would definitely use them again, should we need something fixed.

Our dryer stopped heating all of a sudden and we had not renewed our warranty with Whirlpool. We…read morecould not wait the 60 days for it to be activated so we enlisted Yelp! I put in some request for quotes and received a few back. Quality Masters was the first to respond and then also took time to message back and forth with me. I read their reviews, which we all good so we went with them. We were able to have them come and look at our dryer within a day. It was very easy to make the appointment, everything was done through text. The day of the appointment, they were running early. Our service technician, called and asked if he could come early. Luckily my husband was home so no issues. He was extremely professional and very helpful. He discovered our dryer was very full of lint (bad on our part) and the coils were bad. He was able to replace the coils, and suck as much lint out as he could. Unfortunately, they do not clean vents like that, but he was still able to help us some. He also made some suggestions as to what else needed to be done with the cleaning mostly. They do not take your payment there. They will email you the invoice. If you want to avoid a credit card processing fee, you can Zelle or Vinmo them the amount. I preferred the credit card and was willing to pay the processing fee. I thought overall the price they charged for the coils and cleaning, was very reasonable. We would definitely use them again, should we need something fixed.

I found this business on Yelp sorting by rating. I called,…read morethey called back right away. Appointment was a scheduled, I received confirmation. Igor, the tech, was on time. He explained the problem and ordered a part. He scheduled an appointment to return the next day to complete the service call. The next day, he showed up on time and completed the repair. It's been a few days and the problem is fixed. I am not sure if the fee was reasonable. It's the first time I've had to repair an appliance in over 10 yrs. I am very satisfied with the results and the ease of the process.

Igor was very good and on time. My fridge is running great and we are pleased with his work.read more

Manny was polite, professional and extremely helpful. I was lucky to get a last minute appointment…read moreto fix my fridge which died overnight. His quick response and knowledgeable understanding saved a lot of food.

I sent out a message this morning and Emmanuel sent me a message and said he would be available…read morebetween 6pm-10pm. He arrived just before 6:30pm. Diagnosed the problem w/our Dryer within 20min & let us know we needed a new Thermostat & Heating Element. He finished the work in less than 30min and our Dryer is running Great! Emmanuel was Extremely Nice, Very Knowledgeable, and I would Highly Recommend Sanon! Thank you Emmanuel!

Contacted thru yelp and their response was quick. Technician came out and repaired my refrigerator…read morewithin a couple of hours. What a great guy, very personable, friendly and knowledgeable. He was VERY reasonably priced and I would definitely recommend him to anyone that needs an appliance repaired. I will definitely call him again if needed! Thank you Victor!

This is a follow-up to my previous comment. I have texted, called, and tried to reach Victor to let…read morehim know the repair person who came out did a complete diagnostic service. He told me the washing machine you sold me is defective. The mother board is the problem as to why it won't fill up and the sensors are not working. I paid you for this washing machine and now it is useless. I've had to purchase a new one since you won't respond to my texts, calls and have taken advantage of a senior citizen who trusted you. Please be aware when using this service. They are not reliable, trustworthy, and won't sell you a working product.

Evgenii was very professional. He diagnosed the problems and were able to fix them the next time…read morehe arrived (needed to order parts). I will continue to use him for all my appliance needs

Service was professional and responsive, prices were fair for parts and labor. Would recommend.read more

I can't understand the negative reviews about this place. You're here to get a part for an…read moreappliance, not to get the warm and fuzzies. That said, anytime I've needed a part, he's got it, or can get it for me. Been buying parts here for a number of years and will continue to do so.

Called searching for Parts Gave ref to Machine and part…read morenumber directly from Machine. Was told there was a core charge and additional cost..? Not in stock would need to order. Says there are two different parts (housing and board))? It's a complete assemble according to Maytag and Whirlpools guide Over priced to ordering direct from manufacture Buyer beware. Update, thought I'd give them another try, yeah wrong... Tried to give several corresponding numbers . Was cut of saying he didn't need anymore numbers. Def won't use again. Nada no way

Do Not use this company. The customer service is terrible. First I received a text they would be…read moreout between 1 and 4 on Tuesday. Then I called and they said it would be the next day. Then I received a text between 8:15 and 10:15 the next day. After sitting by the door for an hour and 40 minutes, they said it was between 9 and 11. Then they guy came at some point but did not ring the doorbell. When he finally did come back, he told me he could only look at the dryer unless I paid TWO service charges of $129.00. When I initially made the appointment I put in the notes it was for the washer and dryer and both were Maytag. This has just been a horrible experience. Choose someone better, please. I'd rather buy a new washer and dryer than deal with people like this ever again.

I do not recommend this company. I requested service for my washer for which the detergent,…read morefabric softener and chlorine compartments were not draining. The technician came and serviced those compartments, told me he had cleaned them and tested them twice and were now working. This is what I had called them for. Incidentally he told me he found a water temperature error and this would require a new board, said it would cost about $650 and would not recommend because my washer is 12 yrs old and it would make more sense to buy a new one. A week later, notice the fabric softener compartment is not draining, I called Mr. Appliance and now they're telling me I need to pay another diagnostic fee for them to come out even though the problem is called them for is still going on. Very deceiving company, I will never use them again.

I was in the market for a specific refrigerator. I made many calls and checked every place online…read more Assured appliance had what I was looking for in stock and could deliver it quickly. I liked the text option as well since sometimes at work I can't use my phone. Fred was very educational and helped answer my questions even explained how to measure my current space for the new refrigerator. Delivery day was amazing. I got a window for the time and then Victor called 20mins away so it was perfect!! He is very professional with setting it up and I was all set. I definitely recommend and will be back for any future appliances. I'm a happy customer. I got exactly what I was looking for don't settle for other stores ordering when he has it in stock, call Fred. Thank you!!!!

Eli is amazing! He's fixed our dishwasher, refrigerator and washing machine. I'm so happy to have…read morehim to call he's extremely knowledgeable on all appliances.

David came to fix our Clothes dryer. He is very knowledgeable, extremely professional and very…read morecourteous, and took time to explain the problem . He repaired our appliance for which we called him and went above and beyond to check out the washer which had a small leak. He is punctual and very reasonable in terms of repair charge. I recommend him for repair/service any home appliance.

I first used Appliance Professionals when they were starting up and found David to be responsive,…read moreknowledgeable, thorough, resourceful, and personable. Since then he has worked on my oven, cook-top, refrigerator/freezer, dishwasher and washer. Even though my appliances are all more than 13 years' old, and are, in the main, no longer supported by the OEMs, he has always found a way to fix them, using quality components, and at a reasonable price. I would unhesitatingly recommend Appliance Professionals, and David Kelley, to anyone needing appliance repair.