I called ahead by about 3 weeks to schedule the appt for my matted sheepadoodle. I was very honest with them (& now you all) about my mental health struggles in the last 6 months to explain why my pup hadn't had a proper (I tried myself but I'm no groomer) cut. They reassured me she'd be absolutely no more than $100 (even with the matting I explained) .... My did drop off and pick up for me, she did say the front desk personnel was nice & the facility was clean. This eased my nerves of sending my y somewhere new. Mom goes to pick up 7 hours later & my baby was shaved completely lol now I knew they'd more than likely shave her to give us a fresh start but isn't shaving easier than a structured haircut? Hmmm anyways they charged $150 which was clearly different than what they promised. My mom got me on the phone and the lady said there was no changing the price to match what I was quoted because they couldn't prove it. They apologized for the miscommunication & we went ahead and paid the price.. A wonderful business tip (from a consumer) create your website to have the standard price and put a section for add ons such as de-matting. (I.e for dogs 40-60 lbs $85 standard groom session. De-matting add on for dogs 40-60lbs $25-$50 ) this allows the dog parent to estimate the highest possible price BEFOREHAND- no blindsiding possible. ***** NO SHOT RECORDS REQ. FOR GROOMING only for their boarding. Do with that as you please read more

I was nervous taking my grand-dog as he doesn't like getting his haircut and baths. When they called me to tell me that he was ready for pick up and that he did well, I was amazed and happy. When I got there to pick him up he looked so amazing! I was super happy! He was so calmed when I picked him up and he looked handsome! The facility looks nice and the staffs are super nice and helpful! read more

J & J Grooming - Pet Groomers Near Me - Indianapolis, Indiana

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DO NOT GO HERE!!! My standard poodle hadn't been to the groomer for 6 months because we were in the process of buying a house and moving here from the west coast since last summer. She did get brushed regularly, but did have a little matting on her ears. Our previous groomer in Oregon would have at least attempted to brush out any matting. I was quoted $95, but when I picked her up 7 hours after dropping her off the bill was $130. The employee I dealt with was extremely rude. When they brought my dog out after I paid, I was shocked to see that they had shaved her everywhere but the top of her head, which they had left about an inch long. It doesn't take 7 hours to shave a dog, nor does it take any extra effort, so why the price gouging? They didn't even trim her nails. Never going back there again. I have sheep shears. I can do as good a job myself with those in about 20 minutes. read more

I've been using j&j for years now and this is the second time I've issue with the way my dog was treated while I'm there care!! Today was worse than ever after being there from 9am to 4 pm my husband picked our dog up from what was supposed to be a grooming appointment Covered in Piss!! His whole under body was wet! And he Reeked of pissed my husband tell me that they said he doesn't holds his pee like he use to!! Well he's definitely not the same Dog from 5/6 years ago!! He's Older and has to pee more Often just like any living thing that Ages!!!!! The Fact that I paid for him to be washed and groomed and for them to try and send out smelling worse than we dropped him off and think it's ok is crazy work!!! I called whomever was there to tell her it wasn't acceptable and to ask if they even cleaned up the piss or if he was just sitting in it!!!??? Also to figure out WHY WASN'T HE TOOK OUTSIDE TO PEE!!???? she claims that he was way earlier and offers for me to bring him back and leave him to be re washed which should've been done the moment they realized he was sitting in his own urine!! I then told her they would be most definitely re bathing him or at least washing his lower body off cause I paid for a cleaning and hair cut!! Why would they think it's ok to leave my dog pissy wet and give him off to us like it was no big deal and Why wasn't he talking out multiple times if he was there for 7/8 hrs and to say he didn't hold it he use to is crazy smh! Unbelievable!! Unacceptable!! I'm not Ok With This!! I need a manager to help me understand this situatio!! read more

This is the first time this has happened taking my dog here. That's between his butt and thingy. Now THAT looks very wrong. I can't imagine the pain he's going through. I'm disappointed in J&J. You should be more compassionate and watch what you're doing PLEASE , this is totally uncalled for. read more

J & J Grooming - My dog. - Pet Groomers Near Me - Indianapolis, Indiana

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**DO NOT GO HERE** All of these reviews with varying issues ranging from care and pricing and poor customer service - BELIEVE THEM. I took my cat here for the first time and will not be returning. I dropped off at 9am. My cat's shot records (had with me) were not required at all. ODD. Called to check in at 3:30pm since I hadn't heard anything still. The person on the phone was extremely rude and the background sounded absolutely chaotic. I was extremely concerned at this point. I was told that the service for grooming would be $100 when I booked the previous day. At pick up, I was charged $150. No additional services outside of what I booked were done. read more

Took my fur baby here for the first time since her normal groomer lost their grooming person. I thought it was strange they didn't ask for shot records or if she was up to date, but didn't think too much into it. She will never return. The actual cut was fine and she looked really cute. Next morning I realized her bow was on too tight and cute it off. I was horrified to feel that her skin was also tied up in the bow. Causing her to have a huge knot of skin where the rubber band was. I called to let the owner know and she wasn't sympathetic IN THE LEAST. Her exact words were "She'll be ok. Sometimes it happens!" With a half hearted apology. You can tell that things like this happen often because they weren't phased at all. Very desensitized. Also, zero professionalism. Smh UPDATE: My dogs hair literally fell out in that area! Adding pictures. DO NOT TAKE YOUR ANIMAL HERE!!!! read more

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This place butchered my dog bro. He looks ridiculous. Does anyone here know how to cut a dogs hair? Like jesus. I could have done better myself. It looks like they stopped a quarter of the way through. read more

J & J Grooming - Pet Groomers Near Me - Indianapolis, Indiana

If you love your pet don't go there! When I picked up my baby he looked so sad and scared. He has not been eating or playing or nothing. He is not the same since I took him there. He's been crying since I took him home. I noticed he has been liking his body more than normal and I found out they shopped off a piece of his skin. It is very red and raw, he's been bleeding. There are some other spots that are really red and itchy. This is not ok. I'm so sad because he's not the same anymore. I can't imagine what they did to him there. DO NOT GO THERE. read more

J & J Grooming - Pet Groomers Near Me - Indianapolis, Indiana

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This place is unprofessional and don't car about fur babies. I tried writing a review on the Facebook page and it disappeared. Well here's my experience my baby appointment was at 1pm 6/13/24; I called around 4pm he still wasn't ready. I finally received a call close to 6pm. I immediately had to pay before viewing my puppy. Right after paying I'm then told "OH this must be his first grooming appointment" Then she says I tried my best he's a biter. I'm so confused if it was a problem why wasn't I called in 5 hours because this wasn't his first grooming experience. I'm looking my fur baby over he has nicks and cuts on his stomach and around his private area. These people are cruel to animals and call themselves groomers. This is the first and the last time I take my fur baby to this place. Now that I think about it they didn't even ask for his shot records. This place needs to be shut down!! read more

J & J Grooming - Pet Groomers Near Me - Indianapolis, Indiana

I called to see if they could work in a rescue dog for our towns animal rescue. They were able to work us in within two days. Which was amazing. This dog was severely matted. The process that they used for appointment day was to have you drop off the dog at 9 AM And they approximated 2:30 PM to be a pick up time but that they would call. I was the first person to arrive with the dog and there were six people that came behind me so it was a drop off of many animals at the same time. I was a little concerned as this dog had been traumatized, by being out in the world, underfed and anxious. The person checking us in was very professional and kind about him. I was called before 2 o'clock to pick him up. They did an excellent job removing all that matted hair. He was clean and neat and seemed very happy. I am very satisfied with the care they took of this fragile foster dog. read more

****PLS READ*****If I could leave, no stars, I would. I took my dogs here about four times and the last time I took them my dog developed an infection we are still treating!!!!! The razor burns I have seen on other dogs look like the ones my dog had on his behind, his fur also fell off in that area. read more

Took my dog in at 9:00 this morning May's appointment several weeks before show them a picture and show them on the board exactly what I wanted I brush him daily I know his face was a little messy He's been to the groomer before He's a 10-month-old male shih Tzu He's also been had his nails done and his face done He's a very calm and sweet dog They called me at about 2:00 and said they had a little mat in his ear and that they're going to have to go down just one shade not a 5 or 4 I said okay They shaved my dog bald He has a sore on his neck for they kept him chained up and his nicks all over his body He was terrified They wouldn't let me see him before they snatched a $60 out of my hand I was so upset when I left I fell and I got in the car and I called them They were the most rude unprofessional they're animal abusers If you look up the reviews on Facebook which I wish I would have before it is horrible I'm calling the better Business bureau The local health department and the news. I'm very specific on I did not want him bald He was so traumatized I had to get out of there I called them to discuss how unhappy I was and how and even how chopped up his face was and the Knicks on his stomach and his underneath his and his legs and his ears I could tell his ears have been pinned back and the spot on his neck from where they had him chained They said f you he tried to bite me and hung up on me They need shut down their dog abusers read more

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DO NOT TAKE YOUR PETS HERE! I have a mini labradoodle and a mini goldendoodle. I have taken them to this place off and on for about 2 years. This last time was an absolute nightmare! Because of the bad reviews they have been getting and people warning you to check your pet before you pay, they now make you pay before they will even let you see them. And here is the reason. My 2 year old mini goldendoodle came home this time with multiple cuts and a nail on his front paw and a nail on his back paw hanging on by a thread. And of course they didn't mention it at all when my husband picked them up. Even when I just try to pet him, he cowers on the floor and pees, which he has never done before! He is clearly traumatized. He is now on trazadone just to relax. My mini labradoodle didn't have any visible cuts, but she just sits and shakes now. I feel horrible! Not to mention that every single time we have taken them there, the price increases significantly. The first time it was $75 for both of them and this last time I paid $140 for them to mistreat my pups. On top of that, it has cost me a vet bill. My dogs get groomed every 3 months and are always in good shape. Unless you tell them DO NOT SHAVE MY DOG, they will, regardless of the shape they are in or the breed. They even shaved my dogs tail and ears. Pure laziness. I am reporting them to the ASPCA and the BBB. This place needs to be shut down! read more

Goodbye, winter bulk; Hello, summer svelte!! The fine ladies at J&J Grooming took my dog's coat from hot and heavy, to short and sizzling in no time. My furry friend has some serious emotional issues with blow dryers, but the staff helped her feel comfortable while shedding her locks. She looked smooth and still got to keep some of her fur without have to go bald on her backside just because it would be easier for the groomer. Prices were totally reasonable and comparable to the big box groomers. The shop was clean and the ladies were clearly experienced working with hesitant and scared pups. So glad we moved on from our big box store groomer. Check out J&J at their new location on 21st Street. read more

J & J Grooming - Ms. Thang rockin her smooth summer coat courtesy of the ladies at J&J. - Pet Groomers Near Me - Indianapolis, Indiana

Absolutely awful service and unprofessional staff. Please do not take your pets here. I scheduled my dog for a 9am appointment. At 3:30 I called to check on her, as she had been there for 6 1/2 hours at this point. They said she would be done "soon." After another hour had passed, I called and told them I was coming to get her since it had now been 7 1/2 hours that she had been there and we had somewhere we needed to be. The staff was rude when my husband picked our dog up, and said in the future we need to let them know if there's a specific time we need her done by. If that's something you need to know, then you should ask when the appointment is scheduled. I don't think it was unreasonable for me to assume my 9am appointment meant my dog's grooming would begin at 9am, nor unreasonable for me to assume she wouldn't be there for OVER 7 HOURS. My dog also came home with a badly cut foot, which bled all over my vehicle. She's also very clearly dehydrated and terrified. Just awful. read more

After reading the terrible ratings about alleged abuse to their customer's dogs, I still decided to call and see if they had availability. The individual who answered the phone was unprofessional and extremely rude. I would never trust my pet with someone so horrible and impatient. I was also extremely horrified to read some comments on Facebook from one of the employees to customers! Customer service is so sad. Do not recommend. read more

Do not bring your dog or cat here. I brought my puppy here and he left with two paws covered in blood from where they cut his nails. I just hope they didn't damage his nerves in them. He is a very fury breed but they should be used to that being pet groomers. If I could give them a zero star rating I would. read more

I got there and they couldn't tell me when my dog would be done bc there were many other dogs even though I scheduled ahead of time. My dog gets done in 3-4 hours and he looks hideous. Almost all his fur was shaved off when I specifically asked them not to shave a lot, and it looked like his ears were in pigtails. He came back looking pink and his underside had clipper burns everywhere. The poor guy has been licking down there like crazy. Not to mention that my dog's breed (maltipoo) is notoriously known for having sensitive skin and allergies, yet they put the most heavy type of perfume or powder on him. He's been itching his entire body for days. I could've shaved my dog better for zero bucks if I wanted to. Not ever coming back here. It seemed so unorganized and careless. read more

Honestly came a few times but after today i am afraid i wont be bringing Blue no more, after a fail attempt to provide services to my dog, they call me and try yo tell me he was not being himself. When i get to him he is desperate to leave and I noticed that he had been hit. After talking to then they still try to tell me he came in with the hit. read more

J & J Grooming - Hit in the nose - Pet Groomers Near Me - Indianapolis, Indiana

I brought my dog here before, but after today we WILL NEVER BE COMING BACK! Our appointment was at 10am and he was not ready until 6PM when I picked him up my dog was so scare and sad and when I got to my car my dog started bleeding so much from his nail. They clip his nail way too short and the blood wouldn't stop. I panic and took him back inside telling them what had just happen. They told me he wasn't bleeding when he left but he probably got so excited to see me that he hurt himself. Please don't bring your pets here. Is a horrible place plus it's so dirty inside not to mention that they don't accept card payments only cash Please make sure to read reviews before taking your dogs here. read more

I have used this groomer several times. Her work had started slacking, but I figured i would give her one more chance. I have 2 dogs, 2 different breeds and cut them the same way. She had my Shih Tzu so scared that he was shaking for two days. She butchered him so bad that he has cuts all over his stomach and a big gash across his nose and my other dog has a big gash under his tail and on his stomach. Then I called the groomer and told her about the situation and her excuse was they were allergic to the clippers she used. So I told her I'd see her in court and the conversation was over. She then decided to call me back and say f*** you to me, so I will never be using her again because of the trauma she put my dogs through. I do not recommend this groomer to ANYBODY! read more

J & J Grooming - Pet Groomers Near Me - Indianapolis, Indiana

If you're a pet owner who LOVES their pet - avoid this place. The staff is ridiculously rude and I saw them treating a dog in a way that I wouldn't want my dog treated. You don't have to be so forceful with an innocent animal to get them to stand still! read more

If I could do zero in the stars I would! We live in Speedway and have taken our pup to J & J's Grooming for the last year. After this last time, we will NOT be taking him back!! EVER!! We have always tipped well over 20% when we take him there. We had him groomed two days before we were going on a trip to Missouri. The most concerning thing was when I picked him up, he literally could not wait to get out! He was kicking his legs and arms so much it was all I could do to hold him until I got to the car! That has never happened before! We thought that was very strange. Once we got to Missouri we noticed he had clumps of longer hair on his chest, he was shaved on one side of his neck and not the other and he was supposed to have his nails done...however he was chewing his nails while we were in our room! The absolute most concerning part of this entire thing to us was not knowing what the heck they did to our baby! Something happened to him there because of the way he acted when I picked him up! Once again we will never take him there again! To those of you that have fur babies...please take this into consideration! We have sat on this for 2 or 3 weeks now and just couldn't shake it off! We thought about calling them to complain but that's not going to do anything and it won't alert other people about what's happening there. Lynn Johnson read more

They did a good job with the actual cut. However, their customer service skills are trash. Extremely rude. I also was worried because they did not ask for the shot records and if she was up to date. If you want a cheap nice looking cut this is the place. If you want to feel safe about leaving your dog here maybe go somewhere else. It's low cost for a reason and it shows. read more

They did an awesome job with out great dane and Malchi!!! Reasonably priced and thorough.

The actual cut for Cam was average. They are extremely RUDE! Cam is not acting himself since he has been home. First and the LAST time I will take Cam there. DO NOT take your dog to J and J grooming!! Actually this rating is in the negative~I wouldn't even give it one star! read more

DO NOT!!...I repeat DO NOT take your pet to this dirty, unprofessional, extremely rude groomers!! I had to call the police to get my dogs back!! The worst service I have ever experienced!! Owner is beyond unprofessional!! This place is a complete joke and I honestly don't know how they even have one customer!?? Owner used fowl language with me and called me several fowl names! Dropped off at 9 and when I call to check on them I am told you'll be called when they are done!??...when I asked when should that be?....the owner says back, " I told you, you'll be called when they are done!?" I again asked when do you think that is!?? She says 4!....4!??? Why so long!??? I just had a bad feeling so I went to pick them up regardless of them being done or not!!...completely out of fear they weren't treating them right!? When I got there the owner escalated the situation soon as I walked in! Horrible!! Please do not take your pet there!!! You and Your fur babies deserve better service then this place could ever provide!! The only reason we only tired them was because most places are closed due to the pandemic we are currently facing!!! Big mistake!!!!!! They do NOT even deserve 1 star!! If I could I would give them a negative 10!!! There is so much more I could say about how horrible and disgusting this business is!! Very upsetting experience!! Not worth wasting your time, money and chancing your pet being mistreated!!! read more

I have been taking my dog there for months. They are always accommodating, my dog loves them. He's well cared for.I love their skill and care. The best groomers I have ever had. I travel over 30 minutes to get to there, it is well worth it read more

This is a mixed review. Both my mom and I have taken our dogs to this business for grooming. I have taken my dog twice and my mom once, based on my recommendation. They do excellent work and I always try to give my money to a locally owned business over a chain. I would rate their grooming service as 5 stars. They really are very good. However, both my mom and I had the same experience when it came to how we were treated. I took my dog there a second time to see if maybe the first time was an anomaly. The second visit dispelled that supposition. The staff are intensely rude and treated both me and my mom very badly. The groomer who worked on my dog is very talented so I sort of chalked up her behavior as eccentric or quaint, much like the way some artists come across. I was wrong. The staff are just rude and condescending. This is not the place you should go if you expect even the basest level of customer service. If, however, you want very good grooming and you don't mind being belittled for a fee that is greater than what the box chain that is located nearby charges, then I would recommend this business. I will not be returning; nor will my mom. read more

if i could rate this place -30 stars i would . so unprofessional every time ( 2 ) i call they are rude try to rush off phone cant ask no questions i dropped my dog off for full groom and color groom was cute i give them that but my dog was suppose to have red hair on paws or ears and when i got my dog she was pink and they told me " well this all we had close to red " like how do you make a decision for my dog . then second time i came ( last pick ... trust ) they didnt have me down for my appt and was being very aggressive and rude ..... my mom had told me she took her dog there and when she picked it up she was bleeding from her paws . when she called to confront them about it they said " oh wow couldnt happend here ! " and this was in the parking lot and they responded " must have cut it in parking lot then " but it was all paws bloody . read more

They are always willing to get me in FAST, always answer the phone promptly, and do a great job! I'm a student so I need a flexible groomer and it's never a probably with my pup. He always comes back smelling and looking great. THANK YOU! read more

Sharon and staff at J&J are wonderful groomers and genuinely love our animals. They are excellent stylists, meticulous in their care and thorough in bathing them. All our "buddies" are excited when they first arrive and gorgeous when they depart. Very much indebted to J&J for their awesome service and loving care of our beloved dogs. Have been to many groomers in the past as we are life long avid pet enthusiasts. Sharon and staff are the best and we would never dream of visiting elsewhere. Proud Lovers of English Bulldogs and Fancy Muttsters Forever, Katina, Achilles and Barrington. read more

When I dropped my dog off, who is a rescue and a part of my family, she was very uneasy. Initially I thought she was just being shy because we have only recently moved to the area. But, when I picked her up, she was terrified and tried everything to get out the door as soon as I arrived. Several of her nails were bleeding, her ears were still dirty and she was SHAKING! Do not take your dog here if you love them. I feel horrible for leaving my pet here... Several days later and she is still shaken up about it and her paws seem to be sensitive still. Horrible. Why would you be a dog groomer when you obviously don't care about them?! If I could give no stars, I would. read more

Worst place to have your dog groomed. The staff is rude and they do not even apologize when they make mistakes - instead they blame you. I told them I wanted my dog trimmed (like his usual trim there) and specifically told them NOT to shave him. He was supposed to be done by 2pm. Called because they hadn't called me yet and they said he wasn't ready. This place closes around 6pm still hadn't heard from them. I showed up at 630pm expecting he would be done- still not done. Then they tell me to go wait in my car and 30 minutes later they call me. I come in to see my dog shaved bald. She told me that is what I had requested and when I reminded her that he had never been shaved before she grabbed his appointment card - it was for the wrong dog! Then she changed her story and told me that they had to shave him because I obviously never brush my dog and he was completely matted so they had no other choice...I brush my dog just about every other day...wouldn't give me my dog until I paid full price for their horrible service. On top of it all...it was the middle of WINTER and my dog had no hair. I had to buy him sweaters just so he would go outside to potty. Sadly they nicked him in multiple places when they shaved him. read more

I usually don't write reviews of this nature unless I feel really, really compelled to do so. Let me give you the intro. My dog's regular groomer is Georgetown Animal Clinic located at Georgetown & Lafayette Rd. They usually don't have same day appointments and I wanted to get my dog in before leaving to go out of town. I called and was told they have same day appointments. So, I took my dog there whose name is Wynston. My first RED flag should have been when she said to my dog as he entered the front door "Don't pee there". I'm thinking, most dogs are always trying to mark their spot. I said "do you want me to wipe it up?" Shannon replied, "No, we just tell them not to pee on the floor". I'm thinking, as a "so-called" professional dog groomer and someone who's around dogs all the time, what dog do you know that would understand what she just said. Needless to say, I left my dog Wynston there to get groomed by the "so-called" professional dog groomer. I dropped him off at approx 9:00 and ran my other errands. I picked him up at approx 3:00. Upon entering the facility, I asked "how did Wynston do?" Shannon said "he didn't do very well because he bites". I said he never did that at his regular groomer and she said "well we called Georgetown Animal Clinic and they told me that he always bites and that they have to always muzzle him and also they said they had told you about it". I said "that I have never been told that". I told Shannon that I would be calling Georgetown Animal Clinic as soon as I got in the car. I called Georgetown Animal Clinic and was told that they never said that. To determine if this Shannon was being honest, I went back into the building and had Georgetown Animal Clinic on speaker phone and they said to Shannon "We never ever told you that and we also told you that if you didn't want to groom Wynston, leave him as is and that I could bring him in the next day". Well Shannon couldn't face the truth when confronted. She called me a liar and said "you lied to me because you knew that he would bite". She further said, "take your dog and don't come back". If I didn't think she would immediately call the Speedway police, I would have went the f*** off on her. She called me a liar when she was the one who was the liar and lying on Georgetown Animal Clinic. Georgetown Animal Clinic told her the only behavior they had seen out of Wynston is when they are trimming his legs because they are a tender spot and he becomes a little agitated but they know how to handle situations like this because they are a professional and know that all dogs aren't the same and that that is tender spot on most dogs. My only thought for my dog's behavior is that Shannon must have either intentionally been mean to Wynston and could care less if they injured him or if he was uncomfortable during the grooming. SHANNON PLACED ALL THE BLAME ON MY DOG!!!! She is an evil "B**ch" and, because it must be individually owned by her or her mommy and daddy, she feels as if she can talk to people any kind of way. Well, here's news for you sister, learn to treat all of your customers, including the animals with respect. YOUR CUSTOMERS ARE THE ONES KEEPING YOU IN BUSINESS. YOU ARE NOT THE ONLY GROOMER IN INDY. This leads me to believe the other reviews that I have read on this site about animal cruelty and how one reviewer just happened to be in the waiting room and went where her dog was being groomed; she witnessed the cruelty and immediately snatched her dog and left the building. If Shannon wasn't so "money hungry" she could have easily called me at the telephone number that was given when I dropped my dog off and said come and get him, we cannot handle him. But you know money thirsty people will do anything for a dollar. PLEASE AVOID THIS PLACE -- IF YOUR DOG ISN'T A FAVORITE OR A DOG THAT SHE LIKES OR IF IT MAY LOOK DIFFERENT FOR HER TASTE, SHE WILL HURT YOUR DOG. I WILL ALSO REPORT THIS TO THE BETTER BUSINESS BUREAU. I'm pretty sure that it won't matter to Shannon because her nasty attitude makes her feel she will probably lose a customer but, just turn them away at her own discretion. NONE OF WHAT I HAVE WRITTEN IS EXAGGERATED IN ANY WAY!! read more

Great staff and prices, Excellent Grooming I pass up several Groomers on the way but for the service and great experience I have had with J & J Grooming I would not go any place other than J &J I drive from Trafalgar Indiana for my dogs. Instead of locking your pet in a cage they will make a bed in a room and your pet is totally relaxed and fills like it is at home. Great place for your pets the Owner and Staff are very experienced and friendly. And Jennifer N. you are 100% Wrong (The staff is ridiculously rude) Not they treat you and your pet like family. If you have a pet you Love you will be very Happy. read more