If I could give a negative score I would. I purchased a lot of furnishings 6 years ago and gave…read morethem a positive review since they have a good selection. The last few times I've been in over the years since, the employees lack of service has made me leave without purchasing. I tried again today and I didn't think it could get worse. There was no acknowledgment when we entered or even when we approached the desk. My husband asked if they had Murphy beds and the disinterested sales man said nope and went back to staring at his computer. We wandered the store looking for alternative options. An elderly couple who could barely walk approached the sales man and asked for dining room sets. The man pointed up and said 2nd floor. He didn't offer any other help. I told the couple in front of the sales man that there was an elevator lift that the salesperson could take them up. The salesman didn't say anything or offer. The couple shuffled off looking for the lift. I caught up to them and told them the salesman would need to take them up. They decided to just leave since they weren't offered help. Yes, there were two employees there so it wasn't a matter of not being able to get away from the desk. Beautiful furniture but no one to help you or to at least act like they give a flip. 2/07/2026

Bought a dinning room table before Christmas 2023. It was our worst investment. The table top is…read morechipping off. Not sure why but it is just me and my husband using it and every time I wipe it down I notice another part that is peeling off in small chips. The chairs are fabric covered and are caving in the middle as well. We are very disappointed in the quality and will never shop at Boda again.

I was greeted coming in to purchase a couch. The couches are pretty nice, I have no complaints. I…read morehaven't received it yet, I should in a couple of weeks or so.

We came into The American Furniture on 12/28. We purchased a couch. We were told we would get a…read morecall in 2-3 weeks. Monday January 8th I received a phone call letting me know they would call me Thursday 1/11 between 11am-12pm. to let me know when they were going to deliver. 11am and 12 pm. passes and I call the store at 12:52 pm. They tell me that someone will be calling me soon. 3:30pm. rolls around with no phone call so my Husband decided to call. First they told my Husband 3-5. Then he said for sure then he got put on hold, we are assuming he called someone and then said 5-8. 5:30pm. comes around and Dylan calls me telling me the engine blew up in Salem and so now we "might" get our couch Sunday. Sunday the 14th comes and goes with no phone call. Monday,Tuesday, Wednesday come and go with no phone call. Thursday I get a text message asking me how my new sofa was working out. Wait... What?!?! I told him I had not received it. Then I'm told that according to their system that I did receive it. WOW.. Then I'm told they are "trying" to get it on the delivery truck ASAP. Then they tell me they will call me Friday to let me know a delivery window. So far my Husband has missed one day of work waiting and I am missing two days of work. At 12:49 on Friday I received a call that my couch would be delivered between 1-5. They finally show up at 5:10pm.Wish I could give them no stars. HORRIBLE!

Thinking about buying new furniture here? RUN as far away as possible. They delivered a broken…read morecouch to my house, and when I refused to accept it, they told me it wasn't "returnable" and that I had to use the "manufacturer's warranty" to repair it. I didn't purchase a refurbished couch. I have every right to expect to receive a new product or to receive a refund if a company does not deliver what I paid for. A warranty covers a couch that arrives intact, unbroken, and NEW, then has issues. No upstanding business should gaslight the customer into believing it's normal to receive something broken and tolerate spending several weeks without a couch while the new-price couch gets refurbished.

If you need new home furnishings it's worth the drive to go to this store. Our salesman name was…read moreManuel and he was awesome! He made sure my mom got exactly the recliner she wanted without any high pressure upselling. The store was beautiful and the selections was awesome! To see how happy my mom was when she left the store was priceless. Thank you so much Manuel and Rife's Home furnishings..we will be back!

I wanted to give these guys five stars but I must give them one. I purchased a mattress from them 9…read moremonths ago. I recently discovered black mold in it. I used a mattress protector and the only explanation is that the mattress arrived with some moisture in it. I tried going through the 10 year warranty but they did not accept it. While they did have great customer service and and they did send me articles on how to clean it, unfortunately there's nothing that can be done and I have to consider the money wasted. So all I can really say is buyer beware.

Thank you Ken for going above and beyond for your customers! After a long Facebook conversation…read moreabout my budget and what I need in a mattress - Ken helped me get a great and comfy pillow top mattress at a price I can afford! I am extremely grateful that I found Sawmill and will definitely be back in the future.

I saw on Marketplace that they had a fan that my youngest daughter had that my oldest daughter…read morewanted. They were $50 at Costco and they had them for $27. I headed over there and found some hand warmers for $1 and a pop it for $3. When I asked the gentleman to get me one of the fans that were high up. We went through 3-4 of them trying to find one that had instructions and looked brand new. I appreciated him going through them with me trying to find the "best" one. When I got it home and plugged it in. The buttons on the fan don't work. The only thing it does is goes up and down and not side to side like my daughter wanted. My youngest daughter didn't mind it doing that, so they switched them out. I got a receipt sent to me via text. So I have no clue if they take items back. So I wouldn't recommend buying electronics here. But other things, yes. I did look up other items that they are selling on Costco app and they were the same price or a few dollars off.

Had an amazing experience here! The have a ton of stuff…read morehere all at incredible prices. We bought a three piece couch set that was at an unbeatable price! Gabby was very helpful in showing us what we needed and gave us plenty of good information on the products they sell. Would definitely recommend!

Vintage dreams come true, at a price!…read more We loved our browse in the two level, everything under one roof, Albany Antique Mall. Many vendors here have such aesthetically appealing displays. It is getting towards the Holidays, and vintage Christmas decorations were out in force. There are treasures to be found, but vendors know their goods, and prices $$$ can reflect that. We found some amazing finds for our vintage Christmas collection, but there were definitely items out of reach that we just couldn't justify. Definitely worth a browse if you are a fan of vintage!

Would have bought more probably if the employees hadn't been following us around, creeping us out…read more Lots of good inventory, there was one employee that was reasonable and grabbed us a box for our things, the others lacked customer service. There are plenty of things to look at in here and very diverse. Street parking and credit card payments. Prices were a range from vendor to vendor. Lots of Christmas decor currently.

They have gotten a little bit better than they have been in the past, but still have a ways to go…read more They are better than Goodwill at least. The biggest problem they have is the lack of new product making it out to the sales floor. When you can go weeks between visits and is mostly the same stuff, it makes you want to stop even showing up. One thing they really need to address is their insanity when it comes to furniture. They are hands down the worst place within probably 50 miles to buy used furniture. It's not uncommon to see a stained up, ruined sofa for $2,000+

You combine great values, in a clean store. With good prices and discounts if you also donate goods.read more

Definitely worth stopping in. It's dirty and I had to climb over shit to get around, kinda feels…read morelike a hoarder's storage unit. There where some real characters in there too, I think they maybe worked there, but I couldn't be sure. We did find some oddball items tho. Prices are REALLY cheap, so that's worth it. Just not the best quality merchandise and you gotta be willing to dig and get dusty. We walked away with an arm load of stuff for $6 or $9 total. Plus the guy gave me this for free!

I'm seriously in love with this store. The staff were amazing, and the relationships that they…read morebuilt with their customers are the sweetest. Don't even get me started on these prices though! Walking in, I was expecting the usual; used, overpriced, seven dollar tee shirts. To my surprise, tees were only 75 cents! Needless to say, I left with an armful of clothes for less than 6 bucks. Will definitely be returning :))

$45 for a set of TV trays! $11 for a used Harry Potter cup. $25 for a Vera Bradley purse…read more I understand the money is going towards the animals but this is a thrift store, not a retail store. I walked away with a barely used Woodwick candle for $2.00. A nightgown, workout pants, and a t-shirt for $7 in total. I would have bought more if the prices weren't so expensive. I live 20 minutes away so I'll come back when I'm in the area because you can find items within the "thrift" price range. The woman that worked there was very kind as well.

The people working here are very nice. There is a decent amount of stuff, and something for…read moreeveryone.

Goodwill has a job placement service. I was told there was a job in Sakem for a receptionist. I…read morebelieve I qualified for that position, but I was never sent on any interviews. I felt age discrimination. I'm retirement age but I can still work. They quit calling g me when I told them I felt discriminated against. Don't waste your time with their employment services.

Prices are ridiculously high on most items. But what really makes it worse are the incredibly rude…read moreemployees we dealt with. We were treated so badly at this Goodwill that we probably will never go back. At least not for a very, very long time. We usually find Goodwill employees to be nice and helpful. Not here. Too bad.