I had purchased a new Ariens zero turn mower on Friday and when I got home with it I removed the…read morezip tie holding the grass chute up. I started the mower after filling it with gas and within 20 feet the chute tucked under the deck and tore off. My only thought was to get it replaced so I called and spoke with the employee Leah and explained what happened and she said the owner Jason would call me the next day. The next day I hadn't received a call so I called and spoke with Jason and explained the situation and that even though not sure why it happened I asked if he had the part and he said he did and would call me back after he found it. He even said he'd probably just replace it as I just spent $4k on the mower and I said that would be great and even if didn't I would buy it. He said he'd call me back before the end of the day. No call came. So on Monday I called again and was told he was sorry and as soon as he got back he would call me back And should be within an hour. About 30 minutes before closing time I called back and was told he has been in and out but promised once again he would contact me on Tuesday. Well Tuesday came and I called back around 2 pm and was told he was sick yesterday by his employee . I stated I was very unhappy and all I wanted to do was get part replacement. To which o had to find another dealer that could order it for me and this was not good customer service on their parts as had many opportunities to let me know Or even order the part. I told them I wasn't happy with that and being led to believe that they were going to help but once they sold the mower to me it was like why should they care. I stated okay but if that's true then to call me by Thursday or I would leave a review of events. They just said okay and that didn't matter as they get to look at submitted reviews on their site. So they literally can choose to not post negative reviews or comments. As I told them I would post on other sites as well they truly didn't care. Just be advised that they do not care about you after you buy a product from them and that is very unsettling. They have not attempted once to call me back and the only time they did call is when they wanted info to make the sale. I will refuse to buy or support this store in any way in the future and I'd highly suggest going somewhere else if possible. I only expected them to honor their word and never expected the part for free. If you can't keep your word then I can't expect you to even be honest about anything else. So I wouldn't want you to work on or even deal with them from that point on. I now question if the mower wasn't damaged before that I couldn't tell or what could be wrong as he wasn't there when I picked it up and she really couldn't give me any information on the things I asked but even said he would call me to go over that too and he apparently is to busy to help a customer or even return a call. They showed me I'm not important enough to them so why should anyone else be. Also I found out she told me it's 0% interest for 48 months if I financed the mower to find out it's 36 months so even that information was incorrect.

From the owner: Sales and Service on any Brand of Lawn Mowers, Sales and Service on any Brand of Snowblowers…read more Products: Snow Blowers, Lawn Mowers, Zero-Turn Mowers. Services: Lawn Mower Repairs, Lawn Mower Sales, Lawn Mower Service, Snow Blower Repairs, Snow Blower Sales, Snow Blower Service, Will Travel Up To 100 miles. Brands: Gravely Mowers, Ariens. Location Facts: Located North of Walmart.

Awesome, timely, trustworthy. Forgot to take my equipment out, trusted him to go in my garage, take…read moremy equipment out, and shut my garage. Performed the service and brought it back to me. Put it back in my garage. Very honest, and dependable! Don't mess around with these big companies, they are just after your money.

Service was great! Fixed all the issues I had! Great communication and the quality was superb…read more Dropped off my lawn mower and it wasn't running at all. Now it does. Recommend this place to your friends.

Ordered a Cub Cadet steering zero turn mower from AE at a lower price than local dealer including…read morefreight shipping to VA, which arrived in under 1 week. Delivery was smooth and all well crated, but discovered one of the smaller front tires was deflated upon uncrating - the tire was physically damaged - but Alex at Outdoor Supply quickly took care of it and had a new tire shipped out to me which arrived a few days later. Very happy with the amazing customer service and great price.

Ordered a Cub Cadet 60 Ultima 2 zero turn from A and E online. I called a couple times to get…read moreinformation about the product and shipping. Both times the person on the phone was polite, friendly and very helpful. Ordering was a breeze- A and E followed up to verify the shipping address and it was on the way! It got here super fast. Delivery was in a crate and the driver was very helpful in getting to the entrance of my garage. Set- up was a snap! Hardest part was taking a part the wood crate it came in. I found the battery was dead and faulty and called customer service - Alexandra. She said I could purchase a new one and they would reimburse me or they could send a new one. I picked the getting one right now and sent the receipt so I could get it up and running. Alexandra is a super star -great at taking care of everything - the customer service was Outstanding. It was the kind service you could want from Alexandra and everyone there - (everyone was super nice and helpful). The mower I purchased had a great price as well! It works great and I would definitely recommend A and E to everyone. You can trust A and E - they have Great products, customer service and value. 5 stars !!

The experts at Beaver Mower take the guesswork out of maintaining my lawn equipment…read more * It will start - check! * It will perform efficiently - check! * Their pricing is reasonable - double check! Randy York - Adel, Iowa

This place is the worst. Don't go here…read more We took our mower there in May. They didn't give us a timeline for when it's be fixed or even an estimate. We checked in after a month of waiting, feeling like that would be ample time to fix it or at minimum know what needed to be done. They said they hadn't looked at it get and they'd get to it that week. Fast forward, they had our mower for over 2 months with 0 communication except for our phone calls wondering wtf was going on. Eventually I just went in and they said their mechanic that could work on electric mowers quit 2 months earlier and that it probably wasn't worth fixing. Why on earth they didn't tell me that in May, I have no idea, but all I have is a broken mower and a handful of neighbors complaining that I didn't mow my lawn to show for it. They're getting bought out and they said they've left several messages with the new owner to contact us. We never received a single phone call from them or the new owner for the entire time they had our mower.

Just recently bought a new lawnmower from these guys. I can't recommend this place highly enough…read more Will (one of the sales guys) answered literally every question--and didn't make me feel stupid for asking some of the questions--on my laundry list of needs for a mower, and he found me a mower that matched everything I was looking for, as well as at a great price. These guys rock. Next time you need a mower, check them out first.

Horrible customer service. I talked to them last Friday about a new Exmark mower. I was told they…read morewould hold if for me until this Thursday. I told them I'd be in first part of the week with cash to make a decision. They called me Tuesday and told me they sold it. They won't do anything about it except sell me a different model mower. I told them I'll never do business with them again.

I dropped off both a snow blower and lawn mower which both needed service. Both got fixed in a…read morereasonable amount of time (1 week when I went), the charges were in line with typical small engine work. They delivered both back to my home for a small fee as well, which was a nice option. Will definitely be taking my items back there for future work.

I called ahead to confirm they service my equipment before heading there. When I arrived 30 minutes…read morelater I was turned away because they don't service that equipment. Excuse me? No alternatives suggested; just turned away. I will not be returning based on this single interaction. Very odd. As a new business in the metro, I'd suggest engaging the customer about the issue, offering to take a look at it anyway, then up selling me to a new one. I was ready to buy a new one. Guess I'll go to Van Wall.

Once again I have been provided with excellent service on one of my small engine machines (snow…read moreblower) by the folks at Ames Outdoor Supply. The service was quick and very reasonably priced including pickup and delivery. I have nothing but praise for this company and the service they provide.

From the owner: Service, Repair…read more Products: Battery-Powered Equipment, Chainsaws, Hedge Trimmers, Lawn Mowers, Leaf Blowers, Leaf Vacuums, Pellet Grills, Pole Saws, Power Equipment Accessories, Riding Lawn Mowers, Snow Blowers, String Trimmers, Weed Eaters, Sprayers. Services: Power Equipment Repair, Lawn Mower Repair, Snow Blower Repair, Small Engine Repair, Regular Maintenance, Tune-Ups, Blade Sharpening, Part Ordering, Part Sales, Power Equipment Sales, Snow Blower Tune-Ups, Snow Blower Service, Snow Blower Tune Ups, Snow Blower Service & Repair, Snow Blower Sales, Snow Blower Sales, Service and Repair, Chainsaw Repair Brands: STIHL, Traeger, Toro, Exmark, Ariens, Gravely, ECHO Location Facts: Nextdoor to a bar, on the corner of Duff & Lincoln Way