I highly recommend J&B. I could not be happier with their service. Chris did a fantastic job. My work laptop went blue screen. Nothing I tried helped even with a bootable USB to try to access the data on the HD. Regrettably I have not been as diligent with my regular backups so I was concerned about losing the data since my last backup. Fortunately they did not have a backlog of work so they were able to get to it within an hour of when I dropped it off. The next day it had a new HD, my data was recovered, and transferred to the new HD. They tried to port over all my software so I did not have to reinstall everything. When I saw the bill I asked are you sure? That's all it cost for a new HD and all the labor? They have my future business. Thank you! read more

They are so honest and don't try to rip you off ! I took my old Mac in because it didn't work and was told they could fix it, but it would likely need ongoing repairs and to save my money. Today they repaired my Lenovo which had a broken hinge! Love this business read more

I had a USB drive that was bent and I couldn't access the files on it. I took it into J & B and they were able to fix it for a reasonable cost in just a couple days. Very pleasant to work with and I will return here if I ever have computer issues in the future. read more

I had a problem when self-installing an SSD into my iMac. The guys at J&B tracked down my problem(s) and had it fixed in a couple of days. Appreciate their thoroughness! read more

I highly recommend this business. They're extremely knowledgeable and helpful. Kevin is awesome!!

They fixed my problem without losing any data. Plus they made my computer run several times faster. Quick service, reasonable fees. I highly recommend them. Plus they spent extra time showing me how to use the new windows 11. read more

Amazing place! They repaired my computer while the other places have me struggling and i have to fix it over and over. I finally find my computer repair place, the owner is extremely responsible and professional and a young man fixing tge computers in the back too. Thank you ! read more

Took my brand new Asus Q504 in because the Stock HDD drive sucks and asked them to swap it out for a SSD. When I dropped it off at 930, it was slower than molasses, and when I picked it up SAME day by 5, it was flying through programs! Andrew took the time and explained what he did, which went above and beyond what he needed to do. He removed the garbage bloatwear they put on these things, installed virus protection, malware protection, Office pro and MORE of what I needed...VERY professional! It's nice to know we still have businesses that treat people this way. read more

These guys are outstanding. My machine was randomly locking up then eventually wouldnt start. I tried everything I could do myself but couldn't find the problem. Very quickly the techs at JB found I had power supply failure on my gaming rig. They found a compatible replacement that was considerably cheaper (and just as reliable) than the cosair psu I had in there. They patiently worked with my availability, and were extremely flexible and informative throughout the whole process. I highly recommend JandB computers for your computer fix ups! read more

They saved my bacon, affordably! I had a complete meltdown of a fairly new Lenovo computer. Luckily I had purchased the upgraded in home warranty plan. Unfortunately they have one person handling Inland Empire and Southern Orange County where I moved to from San Marcos. That means he couldn't get to me for several days. I then asked them for someplace local for drop off. They sent me to Sehi Computer Products Inc. for a diagnosis. Turns out I needed a new SS drive and motherboard. Stupidly I hadn't backed up my computer for several months and I asked Sehi if they could recover info off the hard drive. "I'm sorry, we don't do that" but you can call "Brand X" for that" So I called them, sorry I can't remember their name, but they are in Irvine. I spoke to the person that answered the phone and told them my dilemma. They told me it's a crapshoot and if they can get files off my SS drive it'll cost somewhere between $300 and $1,200 YIKES! A friend then reminded me of J & B, so I called them. They made no promises to recover anything but the diagnosis is free and if they can get the info off the charge would be $60.00. Hallelujah! I took my computer and a thumb drive down to them and in one day had it diagnosed and the files on the thumb drive. Super service! I would drive there from Phoenix if I had to to have them work on my computers, that's how much I trust and appreciate them. Thank you J & B and you can bet I will refer EVERYONE I know that needs your type of service. read more

Excellent service! With no appointment a tech was able to look at My PC immediately. He got it working within 30 minutes and answered all my questions knowledgeably. With the money I saved over taking it to a flat rate estimate place like Staples, I purchased some additional RAM. The tech installed the cards and showed me the screen where the system displayed the install and compatibility info. This is the kind of superior old-fashioned customer service that is getting hard to find in America. First rate, great pricing, and beyond my expectations. Since it was a bit of a drive to get there, having it all completed while I waited was the icing on the cake. read more

Here's a great example of why it pays to check out Yelp reviews for recommendations. When I saw that this place had (at the time) 76 reviews, all of which were 5 stars, I knew I had to take my dead hard drive here. I didn't have high hopes for the contents of the drive to be resurrected, but Jim and his staff explained the whole process clearly, told me up front what all charges would be, and what I'd need to bring in, if they were able to recover my data. I recommend these guys very highly. I can't thank them enough for salvaging nearly 4 terabytes of data off my dead hard drive. Thanks so much, guys! read more

My laptop would not turn on at all, no matter what I did. Due to a buddy of mine having had good experiences with them, I brought my laptop into J &B for repair. They quickly diagnosed it as a worn on/off button, then repaired it quickly and I picked it up for a few days later. Very competent and friendly service at a good price, read more

My laptop has been dead for over a year. I hasn't taken it in to get it checked out or fixed for fear of it costing me a fortune/whole new computer (and I'm on a starving student budget over here). On whim I decided to start researching places to take it in and found J&B right here on Yelp! To put it simply: this place is FANTASTIC! These guys aren't out to steal your money and they're so helpful and straightforward. I didn't call or anything before I went in, I just showed up and Jim (the owner) was the first person I met/spoke with when I got there. He was incredibly understanding/helpful/friendly. Kevin (I think?) was the tech who I spoke to on the phone who actually took apart my laptop and assessed the damage--he too was always very helpful, straightforward and friendly (again). I took my computer in on a Monday just before they closed and it was ready and good as new by Wednesday! And the best part was, it didn't cost me an arm and a leg. Thank you SO MUCH J&B! I will definitely be going here for all of my computer malfunction related needs. read more

Good job guys, I took my sons laptop in because he somehow managed to break the spring to shut the computer, leaving it in a stuck in a power on position. I know less about computers then taking a car in so I was praying they wouldn't swindle an ignorant mom. They talked to my 12 year old son about it like he was the owner, as they should. Told him how to properly take care of it, ect. I dropped it off and got the call back within the hour, I could get a whole new computer OR just buy a recycled part and fix it as is. With part and labor I walked out under 150, they had to order the part so it took less then 48 hours til I got the call to pick up. Thanks for saving it guys.Also took the time to clean the hardrive, which was needed. I hope I don't have to see you guys very often but now got you in the book when I do. read more

Wish I could give them 100 stars!!! Excellent customer service & unbeatable prices. These guys are the real deal. Honest, trustworthy, highly skilled and professional. Kevin is AMAZING! My husband and I found this place through Yelp and were holding our breath hoping the good reviews were legit. What we experienced was even beyond the best reviews that were given. Long story short: my husbands 7 year old Dell wouldn't turn on / multiple issues. We never backed up the important documents and all of his PHD/Masters research we feared was lost! After a no charge diagnostic 24 Hours after drop off; we were given multiple options on how best to keep the info in tact -one being To just put it on a new external hard drive) but - We decided to Buy a new laptop and in doing so they explained exactly what we needed and helped us every step of the way before we went out shopping. They armed us with so much good information. It was an awesomely educational experience. Later Andrew discovered a minor issue with our new laptop that we brought in to do the transfer and then Kevin Even talked to the guys at Frys to resolve the issue for us immediately. Talk about fantastic tech support!!! Throughout the whole process we felt they had our backs and cared About our issues as much as we did. They went above and beyond And best of all they communicated with each other so that I never had to explain the situation even when I was dealing with a new friendly face --- they work as an extremely well oiled machine. I'm so impressed - I'll never go elsewhere. :) thanks guys!!! read more

I came into J & B computers for my macbook air repair as a first time customer. My laptop screen was snapped off the hinges, and I completely thought my laptop was unrepairable. I came into the store distraught but Jim was so incredibly assuring. I can't say how much the customer service here put me at ease. Once I picked it up, Jim took me through everything they did. My laptop was like new and up and running in no time. Thank you so, so much Jim! I will always highly recommend J&B to anyone. read more

This is a hole-in-the-wall computer repair place. Not much street appeal and frumpy inside but very friendly and helpful. I don't think I'd come into a place that looks like this from the street, but I've had some friends use them and speak highly of them. My laptop was having trouble with the power. I've had a number of machines need service from a loose power jack and I was sure that's what I was facing again. I called a number of places and the going rate to re-solder a jack in the motherboard is $150. When I went in, they tested the jack and my power supply/cord. It turns out that the jack was fine and it was the power cord that needed replacing. Beyond that they recommended I order it myself online to save money AND charged NOTHING for the diagnosis! Wow. Customer service, honesty, sound advice...it's like a throwback to the old days. It made my day. I ordered a part online for $15 and will definitely use them again for repairs. read more

My laptop died and after several attempts to revive it, I conceded that I needed help. I have driven by J&B Computers hundreds of times since it's across the street from Home Depot, but they didn't come to mind when I was looking for a repair shop. Luckily, I searched Yelp and saw their stellar reviews. Yelpers are right - this place is great! The shop is modest but Jim and Kevin know computers. They are polite and easy to work with. It's rare to find tech people who do not condescend to others who are less knowledgeable, but that doesn't happen here. They actually listen, ask questions, and respond respectfully. My hard drive was fried so they gave me a few options - replace the hard drive on the old system, buy a new laptop and lose my data, or buy a new laptop and they could transfer my old data. I chose the last option and Kevin gave me some recommendations about brand reliability and build quality. I brought in my new system and they transferred my data and helped me get all set up. (Bloatware be gone!) They even did some troubleshooting on a software install on my new laptop that Adobe Support couldn't sort out. The diagnosis was free and they only charged me for the data transfer and some software I bought from them. Their fees were so reasonable that feel guilty. They did so much for me for such a small price. Thanks J & B! read more

Wow, am I ever thankful to J&B Computers. I took two of my old laptops in that I thought I was going to have to throw away. J&B Computers was able to put a new operating system on both computers and a new solid state hard drive in one of them. Now they are both running like new. It was just in time, too, because my kids need them for school since everything has shifted to online distance learning. Thank you J&B Computers! read more

Hey J&B, Daughter shoved a "too small" dvd into her apple. What to do? J&B, let me see.... here ya go, got it out,...no charge. These guys are a refreshing change from "Geek Squad", etc. Nice to see honest local shop. read more

J & B Computers is Outstanding! The staff is Very knowledgeable and professional. The tech who repaired my computer was able to explain the problem I had and the solution in a way that was easy for a novice to understand. The work was done when promised and the price was fair and reasonable. Highly recommend J & B Computers for your computer needs. read more

The only place I will ever go for computer problems now. I am shocked by their honesty, helpfulness and efficiency. My laptop was having problems charging so I took it in. They did a free diagnostic and looked at everything, calling me back later that day. They told me my hard drive was also failing and it would be better for me to buy a new laptop than fix mine. They detailed all the costs associated with fixing mine and they're right, a new laptop would be smarter. After telling me that, they gave me a great list of recommended laptops and answered all my questions. Even though I personally didn't pay for any of their services, I can tell they don't overcharge. They genuinely want to help and not just make a sale. When I went I only interacted with Kevin (I think that was his name) and he was so extremely helpful. Truly an asset to the company. Highly recommend this company. read more

I took my laptop in for a DC jack repair and had a very poor experience with this company--specifically due to my interaction with Jim, the owner. The tip of my power cord had broken off when my DC jack broke, so I dropped off the broken cord along with a replacement cord when I left the computer for service. I asked Jim if he could recycle the broken cord and he agreed. It took a couple weeks for the new DC jack to arrive, which was totally out of control of the shop, so this did not bother me. However, once the part arrived, I received a call from J&B to tell me that my hard drive was failing and needed to be replaced. I hadn't noticed any problems with my hard drive prior to taking it to the shop, but I believe them. What bummed me out was that when I dropped off the computer I had Office 2010, and when I picked it up I had Office 2003--if they needed my Office 2010 license number they could have called. Anyhow, when I picked up the laptop they gave me the new power cord--I did not take the broken cord. The third or fourth time I used the laptop, it blue-screened and wouldn't restart. The error said that their was a hardware conflict with the Windows install. Prior to the blue screen it had acted funny, such as shutting down rather than sleeping when I closed the screen Also, the battery died really quickly even when it was supposed to be sleeping/hibernating, but those issues might have been due to the power settings. So, I took the laptop back to J&B and they agreed to repair it at no charge under warranty. They said it probably broke because I didn't power it off before closing the screen, which I was skeptical about. I left the laptop and the new power cord and Kevin said he would have it for me in a couple days. When I picked up the laptop after the warranty repair, I noticed that Jim had given me the broken power cord that I had originally left with them for recycling. I asked him for the new power cord, and at that point, things deteriorated quickly. Jim did not remember that I had originally brought in two cords and basically implied that I was lying about having a new cord. After looking for the new cord for a few minutes, he condescendingly offered to pay for the cord, but in a tone and with an expression that clearly indicated that he did not believe me. Then, when I told him that I simply wanted the cord that I had left with him and was not looking for reimbursement, he turned his back on me and picked up the phone. I definitely became upset at this point and raised my voice at Jim. To Kevin's credit, he offered a sincere apology and diffused the situation. he promised to look for the cord and call me. When Kevin called a day or two later, I confirmed the brand of the power cord and he searched again. Kevin finally found the cord a day later and called to apologize for the hassle. Maybe Jim was having a bad day, but that is no reason the treat your customers rudely. The entire experience was ultimately prolonged and exhausting, and as polite and helpful as Kevin was, Jim was quite the opposite. I will not return to J&B and would not recommend them to others. read more

First time customer here. I cannot say enough good things about Jim and this business. My computers audio was not working properly and I am in the middle of mid terms. He was able to get my laptop fixed within 2 hours and on top of that, he gave me a 10% discount! Quality service by quality people. I will definitely come back for any future problems! read more

Friendly service. Got a great deal on an used hard drive. What else can I ask for? read more

Our laptop screen was falling apart, couldn't even close it without it making a horrible crunching sound. Bestbuy geek squad told us it would be so expensive to fix that we may as well buy a new laptop. Brought it to J&B, and they did a "Frankenstein" fix on it, about three months later and it's still working great, I'm sure it will work for years to come. They gave us a great price and awesome customer service as well. Highly recommend read more

First time customer. If I have any other computer issues, I will go back. It is free for them to evaluate the issues. My computer wouldn't turn on. Turns out it was just the actual power button on the case. They just rerouted the button and my computer was up and running. They didn't charge me anything!! Other places would have charge $69 just to bring it in. read more

I CANNOT SAY ENOUGH GOOD THINGS ABOUT THIS GROUP! We took a badly messed up computer to them. They not only fixed the issues but made it operate better and quicker than before. Saved all of the programs, reinstalled them, explained everything in English that anyone could understand. I'm not a total computer nerd but I do know my way around. Cost was very reasonable for the amount of work they did and the time they spent with us! I WILL NEVER GO ANYWHERE ELSE AGAIN. TOTALLY SATISFIED! read more

Absolutely wonderful, speedy accurate service, with affordable pricing, and I would highly recommend. My tower/desk top stopped working, and I was desperate for data recovery. I brought the computer into their store, they immediately took the hard drive out, and asked me what files I needed. I was so relieved when they found, and retrieved my much needed data. Seriously, I am so grateful. I love this company! read more

This service provider is definitely in-tune with his craft. I've had to repair 2 laptops & 1 computer over a period of time and they have always been excellent with identifying the issue, resolving it, and getting my gadgets working again. I can tell they've been busier than normal though since this last repair took a bit longer than those work orders I had in the past. J & B is my go-to, local computer repair. Honest, inexpensive, and fantastic service. Thank you J & B!!! read more

After two visits to J&B, my laptop still isn't working optimally, but Andrew (the tech) assured me that they want their customers satisfied. I'll be going back again this week. The props....good service & good pricing. They listen to what you say and take the time to diagnose the problem(s.) On pick up, someone goes over the computer with you, that's helpful for casual computer users like me. The repair prices are reasonable, and, like I mentioned, they want it done right, just like I want it done right. I also like that J&B is a small, owner-operated business. I love supporting small business in my city. The con....a little slow on keeping me updated or following up issues. They couldn't work on unit because they had the wrong password, but it took 2 days to call & let me know. read more

This is the first negative review I have ever posted. My Mac had a problem with its email program. Everything else worked except for that. I brought it to J&B and they told me that they would be able to fix it...but that Adobe suite software (Photoshop, Indesign, etc.) could not be saved and that I would have to replace it afterward. I had the license information, so I approved the repair. The email program now works, which is good. But the problem is that they deleted EVERY SINGLE program or application that did not originally come with the computer. It was devastating. Not only that, but the computer wouldn't link up with my printer afterward either. It was like going to the doctor's with a broken leg...and having it set properly...but then coming out with a broken leg afterward. I firmly believe this is a miscommunication issue on their part. And I have no doubt that they had the best of intentions. They sent me a text afterward to see how things were...and I told them. But they didn't bother replying. They just dropped me. Obviously, I will never go them again. I would urge people to get their statements in writing. And bring your Macs somewhere else, sad to say. read more

BEST value for you're money is at J and B computers! I've had a couple of laptop repairs here and the employees are friendly, knowledgeable and honest. If you want your computer repaired fast and correctly it doesn't matter where you live in San Diego drive to J and B and you won't be disappointed! read more

Had trouble getting in my laptop after update, Kevin was patient and kind and helped me figure it out. These guys are great. this is my second experience with them, They are fair and know what they are doing. read more

Would not use them again. Screwed up my laptop, changed me to fix their screwup and then it still didn't work. On top of that they are unfriendly. read more

I called JNB today to see if they repaired Printers and they offered to take a look at my printer if I brought it in. I brought my printer into them and the took time right away to look at it to see if they could fix the paper tray that was jammed. Jim & Kevin both spent about 15 mins trying to figure it out they were unable to. Their customer service was amazing they took time to see if they could find someone who specialized in printer repairs. I would highly recommend these guys for any computer repairs you may need. Refreshing to have people who care and are willing to try and help and provide the dying art of customer service. THANK YOU! read more

I could not have asked for a more seamless process. I was coming in from out of town and told Jim I was in a time restriction. He said not to worry and that they would try their hardest to make it work. That they did. Even though my computer gave them a couple bumps along the way, I was able to get all the files from my old computer. Jim and Kevin are lifesavers and I am so grateful they are still in San Marcos!!! read more

I just had knee replacement had friend drop off my laptop they told me they had a four day delay but would look at it for me and see if it was a quick fix. The guy told me he had surgery just like me and knew where I was at. Turns out it was a quick fix with the power cord. They didn't charge me a dime. Super grateful for companies like this. Fast and efficient and not out to take advantage of you. A+ service. Got.my business for life....Dave read more

they are the most sweetest guys who give you the best deal and and are so quick and on it and made sure we were fully satisfied made sure everthing was working before we left or even paid and even took the time to help us fix things we had questions about. 10/10 recommend read more