This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

Our pool cleaner was not working properly and Charles came out as soon as he could. He was…read moreprofessional and courteous with even helping me walk down the steep slope of our backyard to the pool equipment. I really liked how he explained to me the bad and the good news on how to problem solve our issues. I took his advice and within minutes, this company text me some options while keeping in mind I had a budget. What is better is they are going to come right back out next week and install my new cleaner. I am pretty excited to finally be done with old issues from an inherited pool. These guys understood what I needed and I finally felt like I was in good hands with servicing old pool equipment. Very fair and did not try to sell me on several things that my pool very obviously needed. Keeping these guys on my contacts in my phone.

Rod was extremely knowledgeable and helpful determining a new pump and filter for my pool. He also…read morewas able to schedule me within four days of signing the contract. His expertise knowledge and flexibility are stupendous and I would highly recommend. His installer John did a great job not only installing the new pump and filter, but also by explaining the features and getting it up and running definitely will use again.

Most thorough pool service I have ever had since I put the pool in 2019! Owner and staff are…read moreextremely professional and follow up is immediate.

Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

I found Brett on Yelp after another company ran me around for a month without any progress opening…read moremy above ground pool. By the time I realized they weren't going to help me, everyone (including Brett) was booked solid. Fortunately, after hearing what happened, he took pity on me and squeezed me in. He did more in one visit than the last company did in 6. In just a few visits, the pool completely changed from a deep algae green to bright blue. Brett is professional, friendly, knowledgeable and fairly priced. More importantly, he's reliable! He showed up when he said. He kept communication open on timelines. He came back for a final chemical check and vacuuming. I honestly can't thank him enough and he's the only person I'll work with moving forward.

If you are looking for honest service, JTL Pool Services is the place to call. I received a very…read morereasonable quote and thorough explanation of what was causing issues with my swim spa. John offered alternative solutions to save me money while still achieving the same outcome. I will definitely call JTL Pool services for any future issues with my swim spa. Highly recommend!

From the owner: Dear valued customer,…read more I am a CPO-certified pool operator committed to delivering exceptional customer service through open communication and reliability. I provide a variety of services, including regular pool cleaning, chemistry adjustments, equipment repairs or replacements, pool inspections, seasonal pool opening and closing, green-to-clean treatments, and more. Whether you require weekly maintenance or repairs for your pool and spa equipment, I am here to help. Thank you for considering my services.

best pool service ever. i've used a few other large pool…read moreservices which seemed okay, although a few times when I checked the chemicals myself found they were off. When I hired Aquarious I saw a big difference. one day while swimming I thought to myself, "this is literally the cleanest pool I've ever been in." later that day my son and his friends were over and one of his friends said, "wow, this pool is really clean." I thought it was amazing. A teenager would make that observation too.

The best pool service company we've ever used. Reliable, dependable and affordable.read more

Game Pool is a company that cares about the custome. I feel like they listen to my requests and…read moreconcerns and took them I to consideration. Communication and work ethic are top notch.

The service is very good and Jesus really knows the ins and outs of pool maintenance. He is…read moreextremely knowledgeable and it shows in the care and concern he takes when servicing the pool and equipment.

I had them come out and work on my autofill. They showed up the same day I called and had it…read moreworking pretty quickly. I plan on using them again in the future.

Taylor quickly responded to my request for assistance. He came the very day I asked for help and…read morediagnosed the problem. He returned with the needed parts 3 days later and repay the pool. He reached out to make sure I turned the pump on when freezing weather was forecast. We have nice blue water now.

It's a shame, I've had them for 5 years and they dropped me out of the blue. Confirmed 2 weeks…read morebefore that they would open my pool and then wouldn't even take a phone call or text from me. A complete lack of respect and accountability takes every good thing about this company and this is all I will remember. I can live with no being able to continue the service, but the lack of respect to man up and take a phone call is very telling.

Could not be more unsatisfied with this business and the owner, Clay. I hired Clay and his company…read moreto service the pool at a new property that I purchased in Charlotte at the beginning of June. The communication was spotty from the start, but Clay assured me we would get on a schedule and everything would be fine. Fast forward a month, multiple missed appointments, no returned phone calls, and a pool that is now green and has algae growing on it, and Clay is telling me to "find another company because he is not the one for the job." Mind you this is after another company has quoted me $3,000 to repair this pool that was perfectly flowing at the time I handed it over to him. Clay has now stopped responding to text messages, claims emails were sent that I never received, and refuses to stand by the work that they promised. Absolutely do not hire this company under any circumstances. They lack ethics, morals, proper communication, accountability, and professionalism.

These guys are my go to for pool care. they are dependable, friendly and honest. thy never want me…read moreto spend money unless I need to. I have them on speed dial for when I am stumped.

I am not sure how Dan does with pools and maintenance but DO NOT hire him for anything outside…read morethat. I hired him to backfill my pool and asked if he really was able to do that, he agreed and so we moved forward with him. Since the beginning he was pushy and wanted to get paid right away. After the first payment he was unresponsive and no communication at all. I would constantly have to reach out to see if he was still planning to come out. While we were going through the walkthrough, he said that it would be $4k for low-grade soil which will include bricks, large debris and rocks or we pay $6K extra ($10K total) to get "clean rough grade soil". Since my wife and I were getting rid of our pool for safety concerns with our two young daughters, we agreed to the upcharge. They said it would take 3 days to complete but it took 10. Furthermore it was agreed that he would level my yard with proper runoff so there would be no puddling in the middle of my yard. Now, this was done in December of 2025 so I was not able to get to upkeeping my yard until this past March and what do I find? Whole bricks, a mini bolder of concrete, large rocks, puddling in my backyard and the yard wasn't leveled at all. I reached out to the 24/7 number that is listed on their site to let him know that this is an issue that needs to be taken care of but, of course, I did not hear from him until days later. When I finally was able to get him on the phone and come out to my house he told me that he would get this taken care of and make it right. Then, once he left, he was texting me saying he can't level my yard anymore and can't guarantee that runoff will occur and can only "Remove visible debris with light grading and lay top soil." That's not what I paid for. I asked for a new contract be written up saying everything he would be doing and he refused. I cannot believe that this is a legitimate business and a complaint has been filed against them. This has been one of the most baffling, unprofessional experiences I have ever had. Be warned